After staying in Planet Hollywood, Las Vegas and loving it, I was excited to stay at the property in Goa. We had a bit of a slow start with the unfriendly reception staff, who were not very accommodating to our needs. And gave us the the first room which had malfunctioning items and did not live up to expectation.
However, once I interacted with management who was very responsive, we were given a wonderful room which we completely enjoyed staying in. The service and special care was taken by Brian Rodrigues and his team, Nisha, Ravi, Jesus, Royston. They were wonderful in their efforts, always alert in their roles and very sweet to interact with.
We also dined at both Poseidon's Cove and Planet Dailies and here too we met with the best in service from Chef Rodney, Karl, Tukaram and enjoyed delicious food served to us on the buffets and a-la-carte, with Goan specialties .
The Resort is spacious and well laid out with games and fun at the lobby area, then a huge pool with a jacuzzi section and then the beautiful green lawns, which take you all the way to Utorda beach. It was good to see Carlos on duty at the pool he is very particular about maintaining hygiene and at the same time making guests comfortable. The beach is so clean and peaceful and we would go there to see the sunset every evening.