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Reviews of Holiday Inn Uruapan, an IHG Hotel

3.5 out of 5
Holiday Inn Uruapan, an IHG Hotel
Boulevard Industrial 1705, Uruapan, MICH

Reviews

9.0

Wonderful

Rating 10 - Excellent. 255 out of 429 reviews" "
Rating 8 - Good. 126 out of 429 reviews" "
Rating 6 - Okay. 31 out of 429 reviews" "
Rating 4 - Poor. 5 out of 429 reviews" "
Rating 2 - Terrible. 12 out of 429 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

2/10 Terrible

Jessie Ashley

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Overcharged me a fee and did not respect the check in instructions
Stayed 5 nights in Mar 2024
Response from gerencia on Mar 26, 2024
Agradecemos su respuesta, lamentamos no incluir en su estancia los alimentos de desayuno y cena ya que su tarifa no los incluye.

2/10 Terrible

Arcadio

Stayed 1 night in Mar 2024
Response from gerencia on May 9, 2024
Agradecemos sus comentarios y esperamos su pronta visita.

10/10 Excellent

Miguel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Safety and quiet
Stayed 5 nights in Jan 2024
Response from gerencia on Mar 4, 2024
¡Agradecemos sus comentarios, esperamos su pronta visita!

10/10 Excellent

Sergio, Hesperia

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 8 nights in Jan 2024
Response from gerencia on Mar 4, 2024
¡Agradecemos sus comentarios, esperamos su pronta visita!

10/10 Excellent

Alejandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Najib

Liked: Cleanliness, staff & service, property conditions & facilities
Response from gerencia on Mar 4, 2024
¡Agradecemos sus comentarios, esperamos su pronta visita!

8/10 Good

Erendira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Jesus

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
M
Stayed 1 night in Nov 2023

6/10 Okay

Alejandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Oct 2023
Response from GERENCIA on Oct 16, 2023
Agradecemos sus comentarios, esperamos su pronta visita a esta su casa HOLIDAY INN URUAPAN.

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacay
The linens were very clean! Bed nice and cozy, had three restful nights. Staff were very friendly and attentive
Stayed 3 nights in Sep 2023
Response from Gerencia on Sep 26, 2023
Muchas gracias por sus comentarios, esperamos su pronta visita.

10/10 Excellent

Jesus

Stayed 1 night in Sep 2023
Response from Gerencia on Oct 16, 2023
Agradecemos sus comentarios, esperamos su pronta visita a esta su casa HOLIDAY INN URUAPAN.

10/10 Excellent

Elvia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness. Location. Price
Stayed 2 nights in Jul 2023
Response from Management on Aug 28, 2023
We appreciate your comments, we are happy that your stay was pleasant and we hope to see you soon with your appreciable family.greetings.

10/10 Excellent

Mayra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience! Our room was spotless and we had no trouble getting situated. It was also in a great location; right next to a plaza with many stores and great places to dine. We enjoyed our stay and plan on staying here next time.
Stayed 1 night in Jul 2023
Response from Management on Aug 10, 2023
We appreciate your preference and we will be waiting for you next time.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing:-)
Stayed 1 night in Jul 2023
Response from Gerencia on Aug 10, 2023
Agradecemos sus comentarios y los tomamos en cuenta para mejorar y esperamos su pronta nueva visita.

2/10 Terrible

Dana

Stayed 1 night in Jul 2023
Response from Gerencia on Aug 10, 2023
Agradecemos sus comentarios y los tomamos en cuenta para mejorar y esperamos su pronta nueva visita.

10/10 Excellent

maria

Stayed 2 nights in May 2023
Response from Gerencia on Jul 5, 2023
Gracias!

6/10 Okay

Rocio

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We had reserved a king size bed and upon arrival we were told no king size beds were available. The AC into was broken and the room was stuffy.
Stayed 2 nights in May 2023
Response from GERENCIA on May 27, 2023
Good morning!We appreciate his comments, we immediately channeled them to the room manager, a thousand apologies for what happened. Have an excellent day

10/10 Excellent

Abiud

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpio y personal muy amables
Stayed 4 nights in Apr 2023
Response from GERENCIA on Jun 2, 2023
Agradecemos su comentarios y estamos felices de saber que su estancia fue placentera.saludos cordiales.

10/10 Excellent

Rocio

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Cleaning staff was excellent!!
Stayed 4 nights in Apr 2023
Response from FERE on May 27, 2023
AGRADECEMOS SUS COMENTARIOS, ESPERAMOS SU PRONTA VISITA :)

10/10 Excellent

Alberto

Stayed 2 nights in Apr 2023
Response from Gerencia on May 27, 2023
AGRADECEMOS SUS COMENTARIOS, ESPERAMOS SU PRONTA VISITA :)

2/10 Terrible

SERGIO

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I was told that Expedia never made my reservation and that I needed to re do it and paid for it again any questions 8313257895
Stayed 1 night in Feb 2023
Response from Management on Feb 2, 2023
Good afternoon!Checking the reservation was generated by Expedia, but the systems were not disconnected upon our arrivals and it was not paid for, an apology for this, the reservation was generated by the agency but to pay directly at the hotel, which we see was canceled and no charge was issued. Greetings.

8/10 Good

Juan

Stayed 1 night in Jan 2023

10/10 Excellent

Shirlee

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Dec 2022
Response from Management on Dec 22, 2022
Thank you very much for staying with us, we hope you return soon to this your home Holiday Inn Uruapan.Greetings to the family and happy holidays.

8/10 Good

Christine

Stayed 1 night in Nov 2022

10/10 Excellent

Carmen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean friendly nice place
Response from Gerencia on Nov 24, 2022
Thank you very much for taking the time to tell us how your stay was, we are glad that it was pleasant, we hope to visit us again soon.Greetings.

10/10 Excellent

Alfonso

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very happy with this place. I personal recomend it.To people is a place to be. Gym. Sweming pool. Valet parking .brecfast etc.good service .very frienly personal.
Stayed 7 nights in Oct 2022
Response from GERENCIA on Oct 19, 2022
Good afternoon, we are happy that your stay was pleasant, we hope to visit us again soon. Greetings.

8/10 Good

Teresa

Liked: Cleanliness, staff & service, amenities
This hotel had some kind staff, a pool, and good coffee and French toast. It is not brand new but seemed clean.
Stayed 1 night in Apr 2022
Response from gerencia on Apr 13, 2022
Agradecemos su comentarios, son muy importantes para nosotros. esperamos su próxima visita. saludos.

10/10 Excellent

Pablo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal muy amable!
Stayed 1 night in Dec 2021
Response from Gerencia on Dec 23, 2021
Agradecemos sus comentarios, esperamos su pronta visita. saludos

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Real nice and clean place to stay for a good price
Stayed 1 night in Nov 2021
Response from Gerencia on Dec 23, 2021
Agradecemos sus comentarios, esperamos su pronta visita. saludos

10/10 Excellent

carl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Last minute booking, place was clean, staff friendly, Saul the waiter was great! Dinner was delicious!! Recommend the salmon omg!, if ever in the area would. Definitely stay there again
Stayed 1 night in Nov 2021
Response from gerencia on Dec 23, 2021
Agradecemos sus comentarios, esperamos su pronta visita. saludos

8/10 Good

Alejandro

Stayed 1 night in Oct 2021

10/10 Excellent

Marco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All services are great
Stayed 1 night in Oct 2021

10/10 Excellent

Xochitl

Stayed 1 night in Sep 2021

10/10 Excellent

Guadalupe, los angeles

Stayed 2 nights in Sep 2021

10/10 Excellent

Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me encanta esta cadena de hoteles, gran y amigable servicio, excelente comida.
Stayed 1 night in Sep 2021
Response from Gerencia on Oct 9, 2021
Muchas gracias por sus comentarios, agradecemos su preferencia. Saludos.

10/10 Excellent

Xochitl

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena atencion, buen lugar.
Stayed 2 nights in Aug 2021
Response from GERENCIA on Sep 15, 2021
AGRADECEMOS SUS COMENTARIOS Y ESPERAMOS SU PRONTA VISITA.

10/10 Excellent

Nora

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Gerencia on Aug 23, 2021
Buenos días! Agradecemos sus comentarios, esperamos su pronta visita de nuevo a esta su casa HOLIDAY INN URUAPAN. Saludos.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Me gusto la locacion, mucha agua en el baño y el laba manos el personal mui amable y mucha seguridad.
Stayed 3 nights in Aug 2021
Response from Gerencia on Aug 13, 2021
Muchas gracias por sus excelentes comentarios, agradecemos su preferencia y esperamos su pronta visita. Saludos para toda su familia :)

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, rooms are clean.. elevator had a strange gas smell.
Stayed 2 nights in Jul 2021
Response from Manager on Jul 30, 2021
We appreciate your comments, we review what you tell us about the elevator greetings to your whole family

6/10 Okay

Sergio Arturo

Business traveller
Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Jul 2021
Response from Gerencia on Jul 19, 2021
Muchas gracias por su opinión

10/10 Excellent

MARÍA LUCILA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Confort and cleanliness.
Loved the bed. Firm mattress for my back condition, pillows and linens great too.
Stayed 1 night in Jul 2021
Response from Manager on Jul 8, 2021
Thank you very much for your survey. We are happy that his stay was great. we look forward to his early visit. Regards.

10/10 Excellent

Nancy

Stayed 3 nights in Jun 2021
Response from Gerencia on Jun 24, 2021
Muchas gracias por hospedarse con nosotros, esperamos que regrese pronto. Saludos a su apreciable familia.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
El aire acondicionado no servia, tuve calor y no pude dormir
Stayed 1 night in Jun 2021
Response from Gerencia on Jun 24, 2021
Gracias por sus comentarios, lamentablemente tuvimos una falla en los aires acondicionados. Le ofrecemos una disculpa por el inconveniente previsto en su estadía.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, staff very nice and professional
Stayed 6 nights in May 2021
Response from Manager on Jun 2, 2021
Thank you very much for your nice words to describe us, we appreciate your visit and we hope to see you soon in this house, holiday inn uruapan.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleaning very good
Stayed 1 night in May 2021
Response from GERENCIA on May 24, 2021
Muchas gracias por hospedarse con nosotros

10/10 Excellent

Verified traveller

Stayed 1 night in May 2021
Response from GERENCIA on May 29, 2021
AGRADECEMOS SUS COMENTARIOS, ESPERAMOS SU PRONTA VISITA

8/10 Good

Heidi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for business
Good hotel, convenient location, comfortable rooms and good restaurant.
Stayed 5 nights in Feb 2021
Response from GERENCIA on Feb 25, 2021
MUCHAS GRACIAS POR SU COMENTARIO, SALUDOS.

8/10 Good

Heidi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for business
Good and comfortable hotel. Restaurant has good service and variety. Location is very convenient, having a very good shopping center walking distance. Check in and check out process was pretty fast and efficient.
Stayed 7 nights in Jan 2021
Response from GERENCIA on Feb 17, 2021
Muchas gracias, estamos felices de ofrecerle unas habitaciones muy limpias y seguimos trabajando para mejorar. Saludos a toda su familia de parte de la familia HOLIDAY INN URUAPAN

10/10 Excellent

Alejandro

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was excellent:)
Stayed 1 night in Jan 2021
Response from GERENTE on Jan 19, 2021
Estimado ALEJANDRO, Gracias por elegir Holiday Inn y por tomarse el tiempo para brindar comentarios sobre su experiencia en Holiday Inn URUAPAN. Reciba un cordial saludode parte de la familia HI URUAPAN

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2021
Response from GERENCIA on Jan 26, 2021
Muchas gracias por si respuesta, esperamos su próxima visita en Holiday Inn Uruapan