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Reviews of La Quinta Inn by Wyndham Tyler

2.5 out of 5
La Quinta Inn by Wyndham Tyler
1601 W Southwest Loop 323, Tyler, TX

Reviews

6.4
Rating 10 - Excellent. 252 out of 1001 reviews" "
Rating 8 - Good. 231 out of 1001 reviews" "
Rating 6 - Okay. 168 out of 1001 reviews" "
Rating 4 - Poor. 156 out of 1001 reviews" "
Rating 2 - Terrible. 194 out of 1001 reviews" "

6.2/10

Cleanliness

7.6/10

Staff & service

5.8/10

Amenities

6.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

Doug

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Read reviews before you book. Very good staff. Poorly maintained rooms on property. Good paint outside.
Stayed 3 nights in May 2024
Response from General Manager on May 27, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Tyler. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.

4/10 Poor

Krystal

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was not clean. The floors would leave our feet black after getting out of the shower. The bathroom had someone elses hair in it prior to us using it. The bathroom door needs repair, it's difficult to close. The bedframe needs to be tightened ,any movement made loud noise, the TV had maybe 10 channels, the noise level from the room south of us was bad. I could hear their conversations, even their watch alarm that went off for long periods of time and multiple times. We took the do not disturb off on Saturday assuming the room would be cleaned and we'd get fresh towels, neithee happened. Their was a live cockroach in our room. The breakfast was not handled well. They have 2 waffle irons. 1 the batter stuck EVERY time. So they were down to one. We asked for cooking spray" they were waiting on a truck" , they also had tissue out instead of napkins, and the cleaning staff came in for breakfast and made their coffee whole the area was fairly busy with guests. It felt unprofessional to me and with the lack of cleanliness overall it upset me honestly. People work for their money and to stay somewhere that you can't sleep well due to noise and paranoia about bed bugs etc. They need to do better. The staff was very friendly, the location is good. But otherwise much room for improvement
Stayed 3 nights in May 2024
Response from General Manager on May 27, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Tyler. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.

2/10 Terrible

Peter

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The pool is closed over Memorial Day Weekend. The phone in room broke. Ice machine broke. Grounds unkempt. Curtain broke. Room is clean. Came here because no power at home because of tornado and no power. Was really really looking forward to the pool!!!
Response from General Manager on May 26, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Tyler. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.

10/10 Excellent

Valen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was pleasant and helpful. It was close to all restaurants and shopping. I will definitely be back.
Stayed 1 night in May 2024
Response from General Manager on May 26, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Tyler. It is always a pleasure to receive positive feedback. Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition. We’re glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit. We greatly appreciate the time you’ve taken to rate our hotel. Hope to see you soon!

2/10 Terrible

Hugo

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We had multiple cockroaches come into the room, no washing machine or dryer. However, the staff were perfect.
Stayed 2 nights in May 2024
Response from General Manager on May 21, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Tyler. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.

2/10 Terrible

Curtis

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Check in was delayed at least an hour because of computer issues; The room was amazing unclean - floors hand dirt and debris against walls; door was crooked; the bed was comfortable, though. Moved to a different motel next morning.
Stayed 3 nights in May 2024
Response from General Manager on May 21, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Tyler. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.

2/10 Terrible

Nakeeta

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was disgusting. Hair in the bed, roaches, it smelled horrible and the bath tub was filled with dirt. Do not do it
Stayed 2 nights in May 2024
Response from General Manager on May 21, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Tyler. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.

4/10 Poor

Amanda

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room had a smell to it, sheets had stains and roaches!! Would not stay here again!!
Stayed 2 nights in May 2024
Response from General Manager on May 18, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Tyler. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.

8/10 Good

Frederick

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from General Manager on May 20, 2024
Thank you for choosing us for your recent stay. I would like to hear tons of fresh ideas from you on how to grow and improve our services.

8/10 Good

Todd

Liked: Staff & service, property conditions & facilities
I had a very nice stay
Stayed 3 nights in May 2024
Response from General Manager on May 13, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Tyler. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inn, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

2/10 Terrible

Dylan

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
All our sheets did not appear to be cleaned. 1 comforter was yellow and brown like it hadn’t ever been washed. Other comforter had dark stains all over. Same goes for pillows and sheets. We ended up having to use our pillows and blankets. Very dirty place.
Stayed 1 night in May 2024
Response from General Manager on May 7, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Tyler. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.

6/10 Okay

Dee

Travelled with family
Liked: Staff & service
The air conditioner worked great the first night. The second night it just really didnt do well.
Stayed 2 nights in May 2024
Response from General Manager on May 7, 2024
Thank you for choosing us for your recent stay. I would like to hear tons of fresh ideas from you on how to grow and improve our services.

10/10 Excellent

Blair

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a cool get away from the thunder storm lol
Stayed 1 night in Apr 2024
Response from General Manager on May 2, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Tyler. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inn, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

smith

Stayed 3 nights in Apr 2024
Response from General Manager on May 20, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Tyler. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inn, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, amenities
Front desk person was awesome
Stayed 1 night in Apr 2024
Response from General Manager on Apr 21, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Tyler. It is always a pleasure to receive positive feedback. Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition. We’re glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit. We greatly appreciate the time you’ve taken to rate our hotel. Hope to see you soon!

4/10 Poor

Betty

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Everything needs to be replaced!
Stayed 1 night in Apr 2024
Response from General Manager on Apr 21, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Tyler. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.

10/10 Excellent

Laura

Stayed 2 nights in Apr 2024
Response from General Manager on Apr 29, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Tyler. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inn, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Tiago

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on Apr 21, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Tyler. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inn, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 Okay

PL

Liked: Staff & service
Upon entering there was a overwhelming unpleasant cleansing chemical ordor. I open the door to let it air out. Also the Bathroom floor needed Mopping because there was a stains in front of commode and hair on the floors. Also there is no vent in the toilet to move ordors
Stayed 1 night in Apr 2024
Response from General Manager on Apr 21, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Tyler. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.

8/10 Good

Marisa

Stayed 1 night in Apr 2024
Response from General Manager on May 10, 2024
Thank you for choosing us for your recent stay. I would like to hear tons of fresh ideas from you on how to grow and improve our services.

10/10 Excellent

Tiago

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on Apr 21, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Tyler. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inn, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 Okay

Deborah

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The hotel itself was ok for the price of hotels these days. The amenities were ok nothing special. I would have liked the towels to be better. The continental breakfast was lacking alot to be desired!
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 15, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Tyler. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.

6/10 Okay

Vageir

Stayed 2 nights in Apr 2024
Response from General Manager on May 7, 2024
Thank you for choosing us for your recent stay. I would like to hear tons of fresh ideas from you on how to grow and improve our services.

8/10 Good

Mark

Stayed 4 nights in Apr 2024
Response from General Manager on May 2, 2024
Thank you for choosing us for your recent stay. I would like to hear tons of fresh ideas from you on how to grow and improve our services.

10/10 Excellent

Delores

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and accommodating
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 8, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Tyler. It is always a pleasure to receive positive feedback. Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition. We’re glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit. We greatly appreciate the time you’ve taken to rate our hotel. Hope to see you soon!

2/10 Terrible

VIDYA

Liked: Staff & service
Disliked: Property conditions & facilities
The room I was provided with was not clean at all. The bathroom was even worse; the toilet was dirty, and the sink had grime buildup around the edges.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 8, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Tyler. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.

4/10 Poor

DOROTEO

Stayed 1 night in Apr 2024
Response from General Manager on Apr 29, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Tyler. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.

2/10 Terrible

Olga

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible rooms bugs, dust, stained bedding. No action of staff to correct the situation A horrible experience
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 2, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Tyler. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is great. Room is clean but with a overly powerful cleaning smell.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 26, 2024
Thank you for choosing us for your recent stay. I would like to hear tons of fresh ideas from you on how to grow and improve our services.

2/10 Terrible

Margaret

Disliked: Cleanliness, staff & service, property conditions & facilities
Roaches, stains in sheets, filthy. We couldn’t stay overnight and left.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 26, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Tyler. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.

10/10 Excellent

Mechelle, Irving

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 1 night in Mar 2024
Response from General Manager on Mar 22, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Tyler. It is always a pleasure to receive positive feedback. Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition. We’re glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit. We greatly appreciate the time you’ve taken to rate our hotel. Hope to see you soon!

10/10 Excellent

Tony

Stayed 3 nights in Mar 2024
Response from General Manager on Apr 6, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Tyler. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inn, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient
Stayed 1 night in Mar 2024
Response from General Manager on Mar 5, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Tyler. It is always a pleasure to receive positive feedback. Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition. We’re glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit. We greatly appreciate the time you’ve taken to rate our hotel. Hope to see you soon!

2/10 Terrible

Maryanne

Stayed 2 nights in Feb 2024
Response from General Manager on Mar 5, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Tyler. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.

10/10 Excellent

Eric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from General Manager on Feb 26, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Tyler. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inn, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 Okay

Carol

Nasty, Dirty and worn out hotel.
Since the hotel group was taken over by Wyndham, the cleanliness, the service, and everything about the place has gone downhill. We used to go to La Quinta very frequently, but we are sorely disappointed since Wyndham took over. We will not be coming back.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 21, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Tyler. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.

6/10 Okay

Nigel

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness
The folks at the desk were very friendly and helpful. The rooms were decent looking however, there were a lot of roaches of varying sizes and road noise that made it hard to sleep.
Stayed 6 nights in Feb 2024
Response from General Manager on Feb 21, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Tyler. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.

6/10 Okay

TOMAS, BLUE ISLAND

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Toilet seat was broken
Response from General Manager on Feb 21, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Tyler. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.

2/10 Terrible

Loretta

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We didn't like anything. As soon as we walked in and sat down, we saw a roach crawling down the wall, the bedspreads were filthy, the valance on the window was about to fall off, the refrigerator was disgusting! The night clerk was very nice and tried to get us another room, but that one was also filthy.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 13, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Tyler. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inn, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on Feb 10, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Tyler. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inn, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, property conditions & facilities
The night shift gentleman let me check in smoothly ! It was a great weekend ! Great employees !
Stayed 2 nights in Jan 2024
Response from General Manager on Feb 3, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Tyler. It is always a pleasure to receive positive feedback. Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition. We’re glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit. We greatly appreciate the time you’ve taken to rate our hotel. Hope to see you soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from General Manager on Feb 3, 2024
Thank you for choosing us for your recent stay. I would like to hear tons of fresh ideas from you on how to grow and improve our services.

4/10 Poor

berniece

Travelled with partner
Disliked: Property conditions & facilities
The first room. Someone pooped in the toilet and didn't flush. the heater didn't work and neither did the phone. the second room. looked clean but we saw 2 roaches , the refrigerator was broken and the plug above the night stand didn't work and the hot water was luke warm at best.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 16, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Tyler. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inn, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Dezarae

Travelled with group
Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from General Manager on Jan 16, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Tyler. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inn, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

2/10 Terrible

Jamie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Roaches
This is by far the grossest La Quinta I’ve ever stayed in. ROACHES all over. Do not stay here.
Stayed 1 night in Dec 2023
Response from General Manager on Jan 2, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Tyler. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inn, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Roberto

Business traveller
Stayed 5 nights in Dec 2023
Response from General Manager on Dec 28, 2023
Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Tyler. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inn, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

2/10 Terrible

Jennifer

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I didn’t stay. Hotel was not up to par
Stayed 1 night in Dec 2023
Response from General Manager on Dec 21, 2023
Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Tyler. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inn, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Shana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from General Manager on Dec 17, 2023
Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Tyler. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inn, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 Okay

Denecia

Disliked: Property conditions & facilities
Bathroom was stained, air conditioner only
Stayed 1 night in Dec 2023
Response from General Manager on Dec 17, 2023
Thank you for choosing us for your recent stay. I would like to hear tons of fresh ideas from you on how to grow and improve our services.

4/10 Poor

Curtis

Disliked: Cleanliness
The room was clean but had a horrible odor
Stayed 1 night in Dec 2023
Response from General Manager on Dec 9, 2023
Thank you for choosing us for your recent stay. I would like to hear tons of fresh ideas from you on how to grow and improve our services.