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Reviews of Ocean Club Resort

3.5 out of 5
Ocean Club Resort
Grace Bay Beach, Providenciales, Providenciales

Reviews

9.4

Exceptional

Rating 10 - Excellent. 716 out of 1004 reviews" "
Rating 8 - Good. 216 out of 1004 reviews" "
Rating 6 - Okay. 49 out of 1004 reviews" "
Rating 4 - Poor. 13 out of 1004 reviews" "
Rating 2 - Terrible. 10 out of 1004 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

ajay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good.
Stayed 3 nights in Jan 2024
Response from Pamela on May 10, 2024
Thank you for your feedback.

10/10 Excellent

Troy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time staying with ocean club. Great as always
Stayed 5 nights in May 2024
Response from Pamela on May 9, 2024
Thank you for your feedback. Nice to hear this was your 2nd stay with us and you found a place you enjoy. We look forward to seeing you again in the future.

10/10 Excellent

peter salvatore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel . Think a swim up bar would be a good addition and a way to make others mingle . Will be back !
Stayed 8 nights in Apr 2024

10/10 Excellent

Rosanne

Liked: Cleanliness, staff & service, property conditions & facilities
Th vibe was nice and relaxing and the food at the cabana was great! The staff was such a pleasure Caroline and Vanessa were very accommodating which made for a great vacation! Thank you
Stayed 7 nights in Apr 2024

10/10 Excellent

Anne, Rumson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying at the Ocean Club, the facilities are lovely and the staff is great! We have stayed here 4 times and will continue to re-book. Best beach, convenient food and drink accessibility, and peaceful vibe :)
Stayed 7 nights in Apr 2024
Response from Pamela on May 5, 2024
Thank you for your feedback. It sounds like you've found your perfect getaway spot at Ocean Club! Four visits and counting definitely speak volumes about how much you enjoy it. We appreciate your compliments and look forward to seeing you for your 5th stay!

8/10 Good

Debra Lynne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful resort, away from the main drag, which we loved. There is a shuttle that takes you to Ocean Club West and then it’s a two minute walk to shopping and dining when you want more action. We loved the on site restaurant and bar, right near the beach. The pools were nice, our room was nice (bathroom a little dated), with a big porch for outdoor eating and relaxing. We appreciated the kitchenette. Would highly recommend for a relaxing, beautiful vacation.
Stayed 6 nights in Apr 2024
Response from Pamela on May 8, 2024
Thank you for your feedback. It sounds like you had a fantastic time at our resort! Being away from the hustle and bustle of the main area can really enhance the relaxation factor. Glad you enjoyed our complimentary shuttle to West for nearby shopping and dining. It's great to hear that you enjoyed the Cabana Bar as well as the pools and your spacious room with a kitchenette. Thanks for sharing your recommendation for a relaxing vacation spot and hope to see you again in the future.

8/10 Good

Erin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the cats all over the place!
Stayed 8 nights in Apr 2024
Response from Pamela on May 4, 2024
Thank you for your feedback.

10/10 Excellent

Moleins Jean

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ocean club east is a great resort. It is near shopping areas and restaurants. Theres a shuttle that takes guest to the west location where all shops are. The facility is well maintained and the staff is very friendly. It's great for families.
Stayed 5 nights in Apr 2024
Response from Erica J on May 1, 2024
Thank you for your feedback. We hope to have you back soon!

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Pamela on May 1, 2024
Thank you for your feedback.

10/10 Excellent

Anthony P.

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was fantastic, incredible view of the ocean from screen deck.
Stayed 2 nights in Apr 2024
Response from Erica J on Apr 29, 2024
We're pleased to hear you enjoyed your stay with us and hope to have you back soon!

10/10 Excellent

William, Ottawa

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort
Stayed 5 nights in Apr 2024
Response from Pamela on Apr 26, 2024
Thank you for your feedback. We're happy you enjoyed your stay and appreciate the compliment. We hope to see you again in the future.

8/10 Good

Paul C

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful. Room was quite nice, but had areas where repairs, etc had been attempted and not completed.
Stayed 5 nights in Apr 2024
Response from Pamela on Apr 25, 2024
Thank you for your feedback. We appreciate the compliment on our property. We're glad you enjoyed your stay and hope to see you again in the future.

8/10 Good

Dean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The beachfront resort area is amazing!!! Very convenient to have the Club Med diving center next to our Resort. We liked the shuttle ride that allowed us to get back and for to the West Resort. I didn’t like the fact that you needed to pay cash or credit card every time for food or drinks, rather than charging those to your room, specifically when that is not the case on the Ocean Club West.
Stayed 7 nights in Apr 2024
Response from Pamela on Apr 25, 2024
Thank you for your feedback. It sounds like you had a fantastic time at Ocean Club. We're glad to hear you took advantage of our complimentary shuttle to enjoy downtown. However, I understand your frustration about the payment system for food and drinks. It can be inconvenient to have to pay separately each time, especially when you're used to being able to charge things to your room. Consistency in payment methods between resorts can certainly make the experience smoother. Despite that, it's great to hear that you enjoyed your stay overall and we hope to see you again in the future.

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We lucked out as it’s not crowded and the weather was perfect. The beach was incredible. It was an easy 20-min drive to/from airport and 5-min drive to shops and restaurants. Turks & Caicos are generally expensive so if you are already expecting that then you won’t be disappointed. By the way, the resort have clean full size gas grills pool side that you can use and we certainly took advantage of it 👍😊
Stayed 3 nights in Apr 2024
Response from Pamela on Apr 25, 2024
Thank you for your feedback. It sounds like you had an amazing time in Turks & Caicos and enjoyed your stay at Ocean Club. Finding a less crowded beach with perfect weather is definitely a win. And having amenities like clean grills by the pool can really enhance the experience, especially if you enjoy cooking your own meals. It's great that you found the location convenient too, with easy access to the airport and nearby shops and restaurants. We appreciate you sharing your experience and hope to see you again in the future.

10/10 Excellent

Maheshkumar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Our room had a kitchen including washers dryer which was very useful to us. Crystal clear water and white sandy beaches were clean and family friendly.
Stayed 4 nights in Apr 2024
Response from Pamela on Apr 23, 2024
Thank you for your feedback. It sounds like you had an amazing stay! Having a kitchen and washer dryer in your room can make such a difference, especially for longer trips or if you're traveling with family. And there's nothing quite like crystal clear water and white sandy beaches to make a vacation perfect. We hope to see you again in the future.

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful and the property was clean and very convenient to everything. Loved the room and more than we expected, especially the size of the room and full kitchen. Highly recommend Ocean Club resort and we will definitely be coming back next year. Thank you
Stayed 5 nights in Apr 2024
Response from Pamela on Apr 22, 2024
Thank you for your feedback. It sounds like you had an excellent experience our resort! We appreciate the compliments on our friendly staff, cleanliness, convenience, spacious rooms, and a fully equipped kitchen. It's wonderful to hear that it exceeded your expectations. Planning to return next year speaks volumes about the quality of your stay. Thanks for sharing your positive review!

10/10 Excellent

Daan

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint, quiet, not crowded, great friendly staff . We’ve been here numerous times and it’s are go to in Turks . Best spot on Grace Bay !
Stayed 8 nights in Apr 2024
Response from Pamela on Apr 22, 2024
Thank you for your feedback. We're happy to hear you enjoyed your return stay and that we are your 'Go to' spot. Enjoying our more quiet and secluded resort, seems to be your favorite. We look forward to seeing you again in the future.

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Magical stay. Beautiful resort and beach. Staff was phenomenal. Loved our facials and massages at the spa.
Stayed 5 nights in Apr 2024
Response from Pamela on Apr 22, 2024
Thank you for your feedback. Nice to hear you enjoyed your stay and had a great facial and massage at the Spa Tropique. Thank you for your compliments on our staff and resort. We look forward to seeing you again in the future.

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Pamela on Apr 22, 2024
Thank you for your feedback.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Great facility. Landscaping was beautiful. Good restaurant.
Stayed 3 nights in Apr 2024
Response from Pamela on Apr 22, 2024
Thank you for your feedback. We're happy to hear you enjoyed your stay. Thank you for the compliments on our property and restaurant. We hope to see you again in the future,

8/10 Good

Beth

Travelled with family
Liked: Staff & service
The staff at Ocean Club Resort were very pleasant, professional and accommodating. The property is older and in need of a face lift. The resort is directly on Grace Bay Beach which is always the most stunning beach in the Caribbean. Walk for miles on white sandy beach. The Resort is far from the town center but they provide a free shuttle to the sister, newer resort, the Ocean Club West which is right in the center with the shopping and restaurants.
Stayed 7 nights in Apr 2024
Response from Pamela on Apr 15, 2024
Thank you for your feedback. Nice to hear you enjoyed your stay and appreciate the compliments on our staff as well. Glad you took advantage of our complimentary shuttle to our sister property to enjoy shopping and restaurants. We hope to see you again in the future.

8/10 Good

BARRY, Hull

Stayed 3 nights in Apr 2024
Response from Pamela on Apr 15, 2024
Thank you for your feedback.

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property. Stayed with my 17 year old daughter. Property staff was accommodating and so personal. Would definitely recommend.
Stayed 5 nights in Apr 2024
Response from Pamela on Apr 15, 2024
Thank you for your feedback. We're happy to hear you and your daughter enjoyed your stay with us! We appreciate the compliments on our staff and property, and we look forward to seeing you again in the future.

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place for a vacation. Loved it
Stayed 6 nights in Apr 2024
Response from Pamela on Apr 10, 2024
Thank you for your feedback. We're happy to hear you enjoyed your stay and found our resort to be perfect. We look forward to seeing you again in the future.

10/10 Excellent

Ricky Lavon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a great property and will stay again. The restaurants on the property was great, many great options. Love the conch!! Room was a one bedroom apartment with washer and dryer, full kitchen and nice screen in lanai. Steps away from the beach and the staff does help with transportation back to airport and excursions.
Stayed 3 nights in Apr 2024
Response from Pamela on Apr 10, 2024
Thank you for your feedback. We're happy to hear you enjoyed your stay. We appreciate the compliments on our resort and staff and look forward to seeing you again in the future.

10/10 Excellent

Juan Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Great place very friendly people and helpful
Stayed 4 nights in Apr 2024
Response from Pamela on Apr 10, 2024
Thank you for your feedback. We're glad you enjoyed your stay and appreciate the compliments. We look forward to seeing you again in the future.

8/10 Good

Alissa Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the resort overall! The property was lovely and a great size to keep track of our kids (15, 13, and 10). Not a party atmosphere at all and we were there for spring break. We felt safe letting them go anywhere on the property without us. The beach is absolutely gorgeous and the restaurant serves delicious food. Our condo was plenty big for our family of 5 but it was quite dated. That didn’t bother us too much bc we weren’t in the condo all that often but for the money we spent, it was underwhelming to be honest. Most of the staff were fantastic and friendly, a few just did their job without being too friendly though. Overall we loved ocean club and would return. Food and drinks and taxis are very expensive but that is the case at any resort on the island. Loved TCI and Ocean Club! We will be back!
Stayed 7 nights in Mar 2024
Response from Pamela on Apr 10, 2024
Thank you for your feedback. Nice to hear our resort was the perfect size for your family and everyone felt safe. Glad you enjoyed the on-site restaurant, a favorite of our guests and you found that even during spring break our resort is not a party atmosphere. It's very laid back and relaxing. We appreciate your compliments and look forward to seeing you again in the future.

10/10 Excellent

Richard

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The resort was very quiet and the service was hospitable. I would visit again
Stayed 5 nights in Mar 2024
Response from Pamela on Apr 7, 2024
Thank you for your feedback. We're happy to hear you enjoyed your stay and look forward to seeing you again in the future.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Pamela on Apr 7, 2024
Thank you for your feedback.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Pamela on Apr 7, 2024
Thank you for your feedback.

10/10 Excellent

Nichole

Stayed 1 night in Apr 2024
Response from Pamela on Apr 25, 2024
Thank you for your feedback.

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were nice, the grounds and pools beautifully kept and all of the staff were friendly and helpful.
Stayed 6 nights in Mar 2024
Response from Pamela on Apr 1, 2024
Thank you for your feedback. We appreciate your compliments on our pools, grounds and staff. We hope to see you again in the future.

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 7 nights in Jan 2024
Response from Pamela on Apr 1, 2024
Thank you for your feedback. We hope to see you again in the future.

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
First impression driving in was that the landscaping is beautiful. The unit we stayed in was clean, well-decorated. Daily housekeeping service. Staff was friendly. Highly recommend.
Stayed 7 nights in Mar 2024
Response from Pamela on Apr 1, 2024
Thank you for your feedback. Nice to hear you enjoyed your stay and appreciate the compliments on our landscaping and staff. Glad to hear you enjoyed your suite and found it to be comfortable. We hope to see you again in the future.

8/10 Good

Michael

Travelled with partner
Liked: Amenities
Couple request from front desk, blanket and toiletries were never received
Stayed 5 nights in Mar 2024
Response from Pamela on Apr 1, 2024
Thank you for your feedback.

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic vacation at The Ocean Club. We room as clean and spacious. The beach was beautiful and not crowded. All of the restaurants were delicious.
Stayed 6 nights in Mar 2024
Response from Pamela on Apr 1, 2024
Thank you for your feedback. We're glad to hear you enjoyed your stay and found our resort clean and not crowded. We appreciate the compliments on the restaurants as well. We look forward to seeing you again in the future.

10/10 Excellent

Suzanne Moulton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location in Grace Bay, easily accessible to the beach, dining and pools. Cabana Grill was excellent!
Stayed 7 nights in Mar 2024
Response from Pamela on Apr 1, 2024
Thank you for your feedback. We're happy to hear you enjoyed your stay with us. Cabana is a favorite amongst our guests. Nice to hear you feel the same. We look forward to seeing you again in the future.

10/10 Excellent

jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ocean Club is not the newest or fanciest but one of the most relaxed low key spots on Grace bay. You cannot beat the location. Beach is wide clean and uncrowded. The units are large, newly done/modern and very very comfortable and clean. The property has beautifully kept gardens and lazy river pool and dunking pool- the outdoor restaurant / bar has fresh very good food options all day and great drinks- staff is warm and very helpful. You can also grill out. Very kid friendly set up. Tennis courts are lighted and well maintained- shuttle to sister club puts you in center of town and lots of fancy dining options - or their own really lovely beach front restaurant - way better than Grace Bay Club and half the price. They could update the pink umbrellas and older beach bikes. Have come 5x over 18 yrs always happy
Stayed 4 nights in Mar 2024
Response from Pamela on Mar 29, 2024
Thank you for your wonderful feedback. We're happy to hear you enjoyed your return stay with us! Glad you enjoyed your spacious unit, along with our gardens and pools. The convenient location near the beach with amenities like the outdoor restaurant and tennis courts make it an ideal choice for families and couples alike. Nice to hear that the staff were warm and helpful, adding to the overall positive experience. In the area of improvement, such as updating umbrellas and bikes, I have forwarded your feedback to management. We look forward to seeing you again in the future.

10/10 Excellent

robert m

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Pamela on Mar 29, 2024
Thank you for your feedback.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Away from the busy part of town so it’s nice and quiet but a free shuttle all day gets you to town if needed
Stayed 4 nights in Mar 2024
Response from Pamela on Mar 25, 2024
Thank you for your feedback. Glad you enjoyed your stay and found Ocean Club to be nice and quiet with the option to go to town where it's busier. We hope to see you again in the future.

10/10 Excellent

Audra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Pamela on Apr 6, 2024
Thank you for your feedback.

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Paradise
Stayed 5 nights in Mar 2024
Response from Pamela on Mar 25, 2024
Thank you for your feedback.

8/10 Good

Jeanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was a nice property and we were happy with it. We found out after booking, but these are individually owned condos so there might be differences between units. However, the resort was nice and clean and the pools were super quiet. The beachfront is adorable and the beach restaurant is pretty good with decent service. Our bed was really comfortable and the unit was clean. It is a decent no-frills property and we were happy with it.
Stayed 3 nights in Mar 2024
Response from Pamela on Mar 18, 2024
Thank you for your feedback. We appreciate your compliments on our resort being clean and the pool area being quiet. Glad you enjoyed the Cabana Bar, and we hope to see you again in the future.

10/10 Excellent

Fernanda

Stayed 7 nights in Mar 2024
Response from Pamela on Apr 7, 2024
Thank you for your feedback.

10/10 Excellent

Jorden

Liked: Cleanliness, amenities, property conditions & facilities
The property was so quaint and clean. The beach access and location were perfect. We will be back.
Stayed 7 nights in Mar 2024
Response from Pamela on Mar 18, 2024
Thank you for your feedback. We're happy to hear you found our property quaint and clean. Seems you enjoyed the access to Grace Bay beach and we look forward to your return stay with us.

10/10 Excellent

david, Dallas

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and property is right on the beach in Grace Bay.
Stayed 4 nights in Mar 2024
Response from Pamela on Mar 18, 2024
Thank you for your feedback. Glad to hear you enjoyed your stay and we hope to see you again in the future.

10/10 Excellent

Laura

Travelled with family
Liked: Property conditions & facilities
Property was beautiful. Well maintained. Staff was all very friendly.
Stayed 6 nights in Mar 2024
Response from Pamela on Mar 18, 2024
Thank you for your feedback. We appreciate the compliments on our property and staff. Glad you enjoyed your stay with us, and we hope to see you again soon.

10/10 Excellent

Victoria

Stayed 5 nights in Feb 2024
Response from Pamela on Apr 2, 2024
Thank you for your feedback.

8/10 Good

Kevin

Stayed 7 nights in Mar 2024
Response from Pamela on Apr 1, 2024
Thank you for your feedback.

10/10 Excellent

Anastasia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve enjoyed staying at Ocean Club and the beautiful beach and nice amenities. Food was great! Staff did their best to accommodate! We had a wonderful vacation and will be back! Thank you!
Stayed 6 nights in Feb 2024
Response from Pamela on Mar 11, 2024
Thank you for your feedback. We're glad to hear you enjoyed your stay and thought the beach, staff and food were great. We look forward to your return visit.