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Reviews of Casa Ambar Tulum

3 out of 5
Casa Ambar Tulum
Carretera Boca Paila, Zona Hotelera Km.7.5, Tulum, QROO

Reviews

8.0

Very good

Rating 10 - Excellent. 58 out of 112 reviews" "
Rating 8 - Good. 27 out of 112 reviews" "
Rating 6 - Okay. 9 out of 112 reviews" "
Rating 4 - Poor. 5 out of 112 reviews" "
Rating 2 - Terrible. 13 out of 112 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Dino

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located central in the hotel Zone walkable to all the good restos and beach clubs! Although wifi wasnt always the stongest Liz and Aiden made up for it they were extremely welcoming and accomodating inlucding liz who cleans always with a smile on their face and addressing me by name! Thank you for a great stay!
Stayed 6 nights in May 2024

2/10 Terrible

Pamala

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible place. Not sure who writes theses reviews but this would never be my recommendation for anything. One step above camping. Thats it. They didn't pick us up at the airport air conditioning turn off before the time which is only on 9pm to 7am no cups. Cant use the water. Toilet dont flush Hair dryer usage not not permitted no towels. No beach not a cooler or one single thing. My camper has more to offer.the location was the only thing worth mentioning. A water jug got broke by total accident and they actually charged us for it. That would be like breaking a glass at a restaurant and they charge you. Than upon check out once again no return to the airport with a attitude of check and negotiate on the street. Nothing like was everything ok. Why because it was horrible. They say the sister hotel which is miles down the road has pool. If thats what you call it. But the same junkie place. But it does have beach access. Thats its savior. So recommending this place that i took others recommending people is a joke. Dont stay here. You will hate your life.
Stayed 4 nights in Apr 2024

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Casa Ambar has a great location near all the activity on the beach. The place was spacious, well kept and the staff was exceptionally friendly. In particular, Liz was very helpful! She was kind and gave great recommendations and made our trip much better! 10/10 would recommend.
Stayed 4 nights in Mar 2024

4/10 Poor

Dacia

Stayed 5 nights in Mar 2024

4/10 Poor

Eliana

Stayed 4 nights in Mar 2024

2/10 Terrible

JORGE

Disliked: Cleanliness, staff & service, property conditions & facilities
Never clean the room and bad area is not close to the beach
Stayed 3 nights in Feb 2024

6/10 Okay

Vilma, Washington

Liked: Cleanliness, property conditions & facilities
Too close to loud night clubs. On the jungle side
Stayed 5 nights in Feb 2024

8/10 Good

Iesha

Travelled with family
Liked: Cleanliness, staff & service
The staff was very friendly. I especially want to say thanks to Gonzalo. He was so helpful in getting us from Cozumel to the hotel. He provided the information for taxi and for the ferry. The hotel is in the perfect spot for shopping, dining and having fun. The hotel kept having issues with their power so it kept going out even during the night and it was hot. Having the pool and beach at their sister property was great. It was an easy 20 minute walk.
Stayed 3 nights in Feb 2024

10/10 Excellent

Cammy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Me and friends were staying in Playa Del Carmen and decided to take an overnight trip to Tulum. We booked Casa Ambar same day and glad we did. Price was great and we knew we were going to be out most of day and night so wasn’t trying to spend a lot. Location was amazing. Walkable to all the spots we were planning to go to. Gonzolo greeted us at checkin and right away gave us recommendations and all we needed to know about this eco friendly hotel. Beach is across the street but you get access through their sister hotel down block and also get access to a Cenote which we didn’t have time to check out as we were there just one night. Also hotel runs solar power and then generator so AC is 9pm-7am but was cool enough with Fan during day. You also can’t use hair dryer or irons. So make sure you like your beach wave hair and clothes are good to wear as is. I loved the authenticness of this hotel as Tulum has been taken over by luxe hotels. We stayed in King suite with Balcony that had jungle views. We saw a family of monkeys pass over the trees which really helped us feel the Tulum vibes. Location was perfect and Gonzalo recommended we go to the Mia Beach Club and it was just the scene we were looking for and only a 5min walk from hotel. Had dinner at Rosa Negra which was across the street as well. Overall we recommend if you are like us and want an Authentic Tulum expierence. Thanks Casa Ambar!
Stayed 1 night in Jan 2024

2/10 Terrible

Enzo

Stayed 5 nights in Apr 2023
Response from CASA AMBAR on May 1, 2023
THANK YOU

10/10 Excellent

Adrian

Stayed 3 nights in Mar 2023
Response from CASA AMBAR on May 1, 2023
Thank you for your reviewWe hope to see you soonKing regards

10/10 Excellent

Marisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone that worked there was so nice and helpful! Room was lovely, definitely would recommend this hotel. It is in a great location, everything is very walkable!
Stayed 5 nights in Mar 2023
Response from German on Apr 1, 2023
Thank you for choosing us! We hope to see you again soon, kind regards

10/10 Excellent

Ana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and super nice staff.
Stayed 3 nights in Mar 2023
Response from casa ambar on Mar 28, 2023
thank you for your visit see you soon

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Casa Ambar is a unique property. We had a jungle facing room, upstairs. It was large and private without having to draw curtains. The room has an eclectic mix of furniture. The bed was quite comfortable. Large open design bathroom. Staff was helpful with all questions. Arley was there at night for security. They have 2 sister hotels. One for laying by the ocean. Other for kayaking a cenote. Their staff treated us great like their own guests.
Stayed 3 nights in Mar 2023
Response from casa ambar on Mar 13, 2023
we really appreciate your commentthank you hope to see you here again soonit will be a pleasure to serve you

10/10 Excellent

Zach

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We loved our stay here. The room itself was a little outdated but it didn’t affect our stay. The staff were so kind and helpful. Casa Ambar is a cute eclectic hotel and the location is awesome! Right next to lots of beach clubs, bars and restaurants. We would absolutely come back here!
Response from casa ambar on Feb 13, 2023
Thanks for your visitit will be a pleasure to receive you again

10/10 Excellent

Lizette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are looking to stay somewhere inexpensive but walking distance to all the hit restaurants and clubs this is the place to stay at. It doesn’t have a pool or restaurant like some of the hotels in the area. But honestly it’s not needed because once again it’s central to EVERYTHING so if you just looking for a place to sleep at and be out during the day, then this is the place to stay at.
Stayed 4 nights in Feb 2023
Response from casa ambar on Feb 13, 2023
Thanks for your visitI hope to see you againhave a nice daykinds regardscasa ambar

8/10 Good

Costel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023
Response from casa ambar on Feb 13, 2023
gracias por su visitasaludos cordialesequipo casa ambar

8/10 Good

Jake

10/10 Excellent

Naomi

Liked: Staff & service, amenities, property conditions & facilities
We really enjoyed out stay. Large unit, comfy bed, quiet but located in party zone.
Response from Casa ambar on Jan 25, 2023
Hello Naomi Thank you so much for your comments We really appreciatedthe biggest atractive of casa ambar is the location, we are in the hearth of the hotel zone where everytthing is close, the restaurantes, stores, beach clubs.We will be glad to serve to you againKind regards

8/10 Good

Ricardo

Stayed 3 nights in Jan 2023
Response from Casa ambar on Jan 25, 2023
Thak you for staying with usKind regards

10/10 Excellent

Nataliya

Response from casa ambar on Mar 6, 2023
gracias por tu valoración que tengas un bonito dia

10/10 Excellent

Ines

Stayed 1 night in Dec 2022
Response from casa ambar on Dec 11, 2022
muchas gracias por su visita lo esperamos pronto

10/10 Excellent

Azeddine

Stayed 2 nights in Oct 2022
Response from Casa ambar on Nov 17, 2022
Hello Azeddine Thank you for rating us so wellWe hope that your stay with us has been pleasant.Kind regards

6/10 Okay

Kaitlyn Ashley

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
no AC during the day, only at night - not disclosed on their site! it's sweltering during the day! also, there was a hole in our ceiling where rain water came through and flooded the floor. weird dust on my clothes every morning, most likely from the ceiling.
Stayed 7 nights in Apr 2022
Response from Diego on Apr 10, 2022
Hi Kaitlyn Ashley On our page it shows the schedule of the AC in the hotel. about the hole in your room we will tell our maintenance colleagues to check it out. We are sorry that the hotel was not to your liking. we will improve every day Greetings

6/10 Okay

Carma

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
First room was upstairs using a rickety flight of steps, no AC until 9 pm. We moved to a larger, nicer room on main level & requested a room fan which helped. Good breakfast with incredible mangos. Located close to everything.
Stayed 4 nights in Mar 2022
Response from Matt on Apr 6, 2022
Thanks for taking the time to leave us some feedback Carma! Glad that you enjoyed the convenient location and our breakfast :) Sorry that you had to deal with moving rooms, just to give you some peace of mind some of the construction here is old, but I assure you we always maintain it to keep it safe for our guests i.e. the stairs you mentioned; replacing old boards and screws. We try to be eco-friendly by only running our generators during the night hours. Most of our electricity comes from solar panels but the a/c is from diesel generators. Thanks for understanding and for choosing our hotel for your stay!

8/10 Good

ALEJANDRO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how quite it was during the day and that there was no TV, so it kind of forces you to explore the area. The breakfast was simple and delicious, fresh fruit and juice. It took me back to a time when i lived in my home country as a young kid.
Stayed 4 nights in Mar 2022
Response from Diego san on Mar 30, 2022
Apreciamos tu respuesta Alejandro. En Tulum ningún hotel cuenta con TV, pero así uno se puede desconectar del mundo por un rato Saludos cordiales

10/10 Excellent

Johanna, Charlotte

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Beautiful place, near everything staff is so nice and friendly, will definitely stay here again
Stayed 4 nights in Mar 2022
Response from Diego on Mar 24, 2022
Hello Johanna We appreciate your message, our staff does their best to make you feel at home, we hope to see you again. Kind regards

2/10 Terrible

BRETT

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2022

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely appointed property on the jungle side of the road right in the middle of the hotel/restaurant strip. It’s much less expensive than staying at a similar place right on the beach…and you have free access to the beach front of the sister hotel (Posada Lamar) that’s a 20 minute walk / 5 minute bike ride up the road. That combination makes it a great value for Tulum. We stayed in room #3 (ground floor at the back) and noise wasn’t too much of an issue. The music from Casa Banana next door and the hotel’s generator didn’t bother us. You’re much more likely to hear your fellow guests in other rooms than any noise from outside. Mosquitos will come out of the jungle at night, so be prepared if you want to spend any amount of time hanging out on the terrace. They have free bikes for guests but they are in such bad shape that you’re better off renting them from somewhere else.
Stayed 6 nights in Jan 2022
Response from Diego San on Mar 14, 2022
We appreciate your comment. It will be our priority to improve our service Greetings

4/10 Poor

Eric

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The location was great. It's right in the middle of the strip with plenty to walk to. During our stay we lost power, had no hot water, and felt the cleanliness was below what's acceptable.
Stayed 3 nights in Jan 2022
Response from Diego San on Mar 14, 2022
We appreciate your comment. It will be our priority to improve our service Greetings

10/10 Excellent

Melody Dai

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in such a great location. Staff was very accommodating and friendly. We loved the free water that they provided. We just wish that there was a mini fridge in the room. We will definitely be returning.
Stayed 3 nights in Jan 2022
Response from Diego on Mar 14, 2022
we appreciate your message The refrigerator issue is somewhat complicated, but we will take it into account Kind regards

10/10 Excellent

Christina, San Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2022

2/10 Terrible

Katie

Disliked: Staff & service, property conditions & facilities, room comfort
Terrible, do not stay here.
Horrible experience, room has no fan or AC as listed. Lighting was terrible, no water pressure or hot water. The room was incredibly loud until the club next door closed at 3:30am. Might as well have been going to sleep inside the club. Frequent power outages on the property. Dim lighting. One night we returned to the hotel to find the entry lock gate with no one there to let us back in.
Stayed 5 nights in Dec 2021
Response from Casa ambar on Jan 17, 2022
Hello Thank you for your comment we so sorry that your stay with us wasn't what you expect however wi will work on the details that you gave to us Kind regards From front desk team

10/10 Excellent

Jill

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adriana & Antonio were absolutely amazing and so helpful during our stay! They both went above & beyond to make sure we had anything we needed. The location is prime and in the thick of all the fabulous restaurants and beach clubs. We will definitely be coming back!
Stayed 7 nights in Dec 2021
Response from Casa ambar on Jan 17, 2022
hello Thank you for your nice comment we are so glad that you enjoy your stay with us We hope to see you soon Kind regards From front desk team

8/10 Good

Matthew

Stayed 1 night in Dec 2021
Response from Casa ambar on Jan 17, 2022
hello Thank you for your nice comment we are so glad that you enjoy your stay with us We hope to see you soon Kind regards From front desk team

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a good experience. The room was nice. Big bed. Ceiling fan and AC. Free water (not bottled but in a dispenser) in the room and they provide coffee, fruit, yogurt, granola, and toast for breakfast. Staff was friendly. Parking is limited if you bring a car. But they have bikes to borrow so you can easily get around town. They don't have a beach, but you can take the bikes about 5 mins down the road to their sister property where they have beach loungers and a pool. Just be aware that this hotel is a bit rustic so don't expect it to be some American style resort. You might get some bugs in the room, nothing bad however. Sometimes the hot water doesn't work. And the WiFi isn't super reliable. The only bad thing is that you are in the hotel zone and you can hear the dance music late at night (depending on which room you are in apparently, and which day you are there). But that's to be expected because of the location. It's a busy area and the hotel is right in the middle of a bunch of bars and restaurants. While we were there they were doing some light construction around the property so it looks like they are improving things.
Stayed 11 nights in Nov 2021
Response from Casa ambar on Jan 17, 2022
Hello Thank you for your comment we so sorry that your stay with us wasn't what you expect however wi will work on the details that you gave to us Kind regards From front desk team

2/10 Terrible

Jinny

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Would NOT recommend for couple vacation
I stayed for 2 nights with my partner and paid 400$, it was definitely not worth money. It should be cheaper, I wouldn’t recommend this for any couple vacation. Cons: -there are thousands of mosquitos and other insects and geckos. We got the king size room with jungle view. View is not worth it, its just a jungle and more bugs. No air flow. -room smells like molds, idk what it was but there were dead bugs smashed on the walls and the bed sheets were dirty, there were insects’ wings on the sheet, other bugs ive never seen before, hundreds of mosquitos (i wish i was kidding) flying around, washroom door doesnt close so they come from the drain, you cant open the window cuz more will come in. -air conditioning only works from 9pm-8am. Prepare to be outside other than that, there is no fan. Theres one on the ceiling that swirls around thats it. Its not enough wind. -airport transportation is 250 USD both ways. Do not order it from the hotel, the number of the hotel listed is NOT working and they never picked up the phone -hotel wifi DOES NOT WORK. NO RECEPTION in the hotel either: you need to be ready to have absolutely no reception during the stay- we even had a simcard but it did not work -construction going on site- from the entrance to the side- theyre building another hotel, it will be loud Pro - employees were friendly and super nice! They cleaned well too, and always tried to help the best. It’s just the property and the management, not worth the money.
Stayed 2 nights in Dec 2021
Response from Casa ambar on Jan 17, 2022
Hello Thank you for your comment we so sorry that your stay with us wasn't what you expect however wi will work on the details that you gave to us Kind regards From front desk team

10/10 Excellent

Chelsea, Weymouth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect! The building has a large entrance into an inner courtyard, then backs up into the jungle. Exotic vibe and friendly staff.
Stayed 3 nights in Nov 2021
Response from Casa ambar on Jan 17, 2022
hello Thank you for your nice comment we are so glad that you enjoy your stay with us We hope to see you soon Kind regards From front desk team

8/10 Good

Juan

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Sep 2021
Response from Frond Desck on Nov 18, 2021
gracias por visitarnos

10/10 Excellent

Brian

Stayed 4 nights in May 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I didn’t like was that they turned on the AC at 9pm and turned it off by 7am. There was a ceiling fan you can leave on all day, but it was uncomfortably hot at times. The staff was truly amazing! They were helpful, happy and professional. I would certainly stay here again. BRING BUG SPRAY!
Stayed 6 nights in Jul 2021
Response from Gaby on Jul 23, 2021
Hello, thank you for your comment, this helps us improve our quality of service, the Casa Ambar team continues to train to give you a better service. A cordial greeting. Gabriela Pacheco from front desk of Casa Ambar.

10/10 Excellent

Jairy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty affordable compared to Tulum’s prices.
Great experience and great staff. Loved the vintage look of the place. Hotel allows you to use the other two sister hotels from the area, which have beach access and a cenote.
Stayed 1 night in Jun 2021
Response from Kat on Jun 9, 2021
Agradecemos tu comentario Jairy, para todo el staff fue un placer recibirlos, esperamos que vuelvan pronto. ¡Un saludo!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique and antique decor was very nice.
Stayed 1 night in May 2021
Response from Casa ambar on Jun 2, 2021
Hello Thank you so much for your comments We are so glad that you enjoyed your stay with us Your comments help us to grow up and be better everyday We hope to see you soon kind regards from Casa ambar Team

10/10 Excellent

Verified traveller

Stayed 2 nights in Apr 2021
Response from Casa ambar on Jun 2, 2021
Hello Thank you so much for your comments We are so glad that you enjoyed your stay with us We hope to see you soon kind regards from Casa ambar Team

10/10 Excellent

Verified traveller

Stayed 2 nights in Apr 2021
Response from Casa ambar on Jun 2, 2021
Hello Thank you so much for your comments We are so glad that you enjoyed your stay with us We hope to see you soon kind regards from Casa ambar Team

6/10 Okay

Verified traveller

Travelled with group
Disliked: Property conditions & facilities
We were right over the generator that went all night long. The music was pounding load until 2am in the morning. We really needed to rest so we checked out by 3 pm on the second day and didn’t sleep there the 26! The place is unique and gorgeous but if your not into the party stay away.
Stayed 2 nights in Mar 2021
Response from Casa Ambar team on Apr 3, 2021
We appreciate your comments, we'll keep working to give you a great experience, we understand you, unfortunately is the price for our ubication. Thanks for visit us.

6/10 Okay

Lynette

Travelled with group
Liked: Staff & service
The hotel was basic. The first night we nearly froze when we asked for a blanket or comforter none available we ended up getting robes in order to use to keep warm. Would’ve been nice to have ice. The breakfast was tasty and the cafe was good. The staff is friendly.
Stayed 5 nights in Mar 2021
Response from Kat on Mar 26, 2021
Dear Lynette, your comment helps us improve our service and quality. We hope that this inconvenience has not overshadowed your incredible stay in the heavenly Tulum.

10/10 Excellent

Quentin, Key West, FL

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the middle of the action, one of the best restaurants right next door and the rest of the beach restaurants and night life right across the street!
Stayed 3 nights in Jan 2021
Response from Casa Ambar team on Jan 17, 2021
For us the opinion of our guests is the most important thing, thank you for sharing your thoughts about our location, we hope you come back soon.

6/10 Okay

Jorge

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in a great area, the design is great and the staff is outstanding. What I did not like at all was the horrible internet connection (most of the time none at all) and that the electricity went out every 5 minutes in my room.
Stayed 2 nights in Jan 2021
Response from Casa ambar on Jan 19, 2021
Hello Jorge, we really sorry for not having been able to meet your expectations. We already fix the problem of the internet, we know how important is for all, thanks for your comments, that help us to be better every day. Kind regards Front Desk Tean

4/10 Poor

Micah

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel is in disarray and not suitable for guests.
Stayed 2 nights in Nov 2020
Response from Casa ambar on Jan 5, 2021
Hi Micah, the comments are very important to Grupo Ambar team, can you give us more details, what to do you mean about disarray? We appreciate your observation to provide the best service.