Front of property

Reviews of Inn on Prince Hotel & Conference Centre Truro

3 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 584 out of 1146 reviews" "
Rating 8 - Good. 367 out of 1146 reviews" "
Rating 6 - Okay. 120 out of 1146 reviews" "
Rating 4 - Poor. 41 out of 1146 reviews" "
Rating 2 - Terrible. 34 out of 1146 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t even stay all night. Checked in and there were people roaming the hallways and definitely on drugs. People banging on the door and window. Bad smell in the room. Could hear arguing and maybe fighting in the room next to us. Felt very unsafe.
Stayed 1 night in Mar 2024

8/10 Good

Loretta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to all amenities.
Stayed 1 night in Mar 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
The night staff was extremely accommodating, and then morning staff as well
Stayed 1 night in Mar 2024

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice spot
Stayed 1 night in Mar 2024
Response from Morgan on Mar 26, 2024
Jeffrey,Thank you so much for staying at Inn on Prince Hotel and Conference Center! We truly appreciate you choosing our hotel over the various other hotel options available to you. We strive to make each stay as pleasant and comfortable as possible and I hope this was the case for you! Please come stay again, soon!

4/10 Poor

Bill

Liked: Cleanliness
Disliked: Staff & service
Inn on prince invoice #45906
Stayed 1 night in Mar 2024

2/10 Terrible

Kenny

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Average comfortable stay however walls are very thin
Stayed 2 nights in Mar 2024
Response from Morgan on Mar 26, 2024
David,Thank you so much for staying at Inn on Prince Hotel and Conference Center! We appreciate you choosing our hotel over the various other hotel locations available to you. We would love to see you again soon!

10/10 Excellent

Genevieve, Saint John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome dining
Stayed 1 night in Mar 2024
Response from Morgan on Mar 26, 2024
Dear Genevieve,Thank you so much for staying at Inn on Prince Hotel and Conference Center! We appreciate you choosing our hotel over the various other hotel locations available to you. We would love to see you again soon!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Great friendly staff. Good food.
Stayed 1 night in Mar 2024
Response from Morgan on Mar 26, 2024
Scott,Thank you so much for staying at Inn on Prince Hotel and Conference Center! We appreciate you choosing our hotel over the various other hotel locations available to you. We would love to see you again soon!

6/10 Okay

Jeffery, New Minas

Business traveller
.
Stayed 1 night in Mar 2024

2/10 Terrible

Baleigh

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel lobby was clean. Hallways were hit or miss. Room wasn’t very clean, hairs in the sink, tub and all over bathroom floor. Door to room didn’t latch, could simply push it open from hallway. Hotel staff just brushed it off. Switched our room at my kids bedtime. Cable didn’t work in either room or the room my friend had. Fridge made a very loud sound all night. Staff didn’t seem to care about any complaints, didn’t want to resolve anything.
Stayed 1 night in Mar 2024
Response from Morgan on Mar 22, 2024
Dear Baleigh,Thank you so much for staying at Inn on Prince Hotel and Conference Center. We appreciate you choosing our hotel over the various other hotel options available to you. I do apologize that you were not completely satisfied with your experience with us. We do strive to make each stay as pleasant and comfortable as possible and I am very sorry that this was not the case for you. I do hope this experience will not deter you from staying with us again. If I can be of any further assistance to you, please feel free to contact me directly by calling the hotel and asking for the Guest Services Manager.

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean quiet good breakfast
Stayed 1 night in Mar 2024
Response from Morgan on Mar 22, 2024
Dear Kim,Thank you so much for staying at Inn on Prince Hotel and Conference Center! We appreciate you taking the time to share your experience and kind words about our hotel! We truly hope you will come stay with us again, soon!

10/10 Excellent

Karin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super stay
Stayed 1 night in Mar 2024
Response from Morgan on Mar 18, 2024
Karin,We are so happy to hear that you had such a great stay with us! We truly appreciate you taking the time to spread the good word about us! We hope to see you again soon!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Pam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like that our family could be together in an comfortable room...nice swim
Stayed 1 night in Mar 2024
Response from Morgan on Mar 18, 2024
Pam,Thank you so much for staying with us! We are so happy that your family could enjoy some time together! We hope you will come stay with us again soon!

6/10 Okay

Nicole

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The pool is missing the safety rope completely for the deep end which just slopes down drastically with minimal notice . Shower leaked directly on the floor. Beds were hard and my son attempted to sleep on the floor
Stayed 2 nights in Mar 2024
Response from Morgan on Mar 18, 2024
Nicole,Thank you so much for staying with us and bringing this to our attention! We are working on having a safety rope installed! Our guests safety, comfort and happiness are always of utmost importance to us. We hope you will come stay with us again!

8/10 Good

Michelle

Liked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Misty

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Josephine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of parking, but a little confusing on which level I entered the building on.
Stayed 1 night in Mar 2024
Response from Morgan on Mar 26, 2024
Josephine,Thank you so much for staying at Inn on Prince Hotel and Conference Center! We appreciate you choosing our hotel over the various other hotel locations available to you. We would love to see you again soon!

10/10 Excellent

Jeremy, Bridgewater

Stayed 1 night in Feb 2024

8/10 Good

Nicole

Liked: Cleanliness, staff & service
The elevator the was not working !
Stayed 2 nights in Mar 2024
Response from Morgan on Mar 8, 2024
Dear Nicole,Thank you so much for choosing to stay at Inn on Prince Hotel and Conference Center. We truly appreciate you choosing our hotel over the various other hotel options available to you. I am very sorry to hear that the elevator was down during your stay. We have resolved the issue and recently had our elevator serviced to ensure there won't be any further interruptions to its service. We hope you will come see us again soon!

10/10 Excellent

Crystal

Liked: Staff & service, property conditions & facilities
It was a very nice place
Stayed 1 night in Mar 2024
Response from Morgan on Mar 8, 2024
Dear Crystal,Thank you so much for choosing to stay at Inn on Prince Hotel and Conference Center. We appreciate you choosing our hotel over the various other hotel options available to you. We strive to make each stay as pleasant and comfortable as possible. I truly hope this was the case for you and that you will come stay with us again soon!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this stay last minute on Expedia. They accommodated an early check in for us as we had an event to attend and made our room a priority for being ready for us in time. Staff were wonderful and we would definitely stay there again!
Stayed 1 night in Mar 2024
Response from Ekam on Mar 4, 2024
Thank you so much, we are really appreciate.

8/10 Good

Celine

Stayed 1 night in Mar 2024

2/10 Terrible

christopher

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Was dissapointed as we booked online in june for my daughters cheer competition only to have our room down graded to a single bed room with 3 of us, found other peoples clothes in the room. Just flat out dissapointed
Stayed 1 night in Mar 2024
Response from Morgan on Mar 4, 2024
Christopher,Thank you so much for staying at Inn on Prince Hotel and Conference Center. We appreciate you choosing our hotel over the various other hotel options available to you. I do apologize about the inconvenience you encountered regarding the type of room your were given. We do our very best to make each stay as comfortable as possible and I am so sorry that this was not the case for you. I believe there may have been an error on our end when recording the correct number of guests in the room which could have resulted in the room type change. Again, I am extremely sorry for this inconvenience and I truly hope you will consider staying with us again in the future.

8/10 Good

Marcelle

Stayed 2 nights in Mar 2024

6/10 Okay

sonya

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024

4/10 Poor

Amy

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Run down and mandatory tip when picking up food in dining room.
Stayed 2 nights in Feb 2024
Response from Morgan on Feb 26, 2024
Amy,Thank you for choosing to stay at Inn on Prince Hotel and Conference Center. We appreciate you choosing our hotel over the various other hotel options available to you. I am very sorry to hear that you were disappointed with the appearance of our hotel, we are in the very early stages of planning hotel wide renovations! We hope you will consider coming to stay with us again!

10/10 Excellent

Madonna

Stayed 2 nights in Feb 2024

6/10 Okay

Chantel

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Feb 2024

10/10 Excellent

albert

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything
Stayed 1 night in Feb 2024
Response from Morgan on Feb 26, 2024
Albert,Thank you so much for staying with us! We appreciate you choosing our property over the various other hotel option available to you! I am so happy to hear you enjoyed your stay. We can't wait to see you again!

2/10 Terrible

Heather

Stayed 1 night in Feb 2024

8/10 Good

Alanna

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff here are exceptional and you can’t beat the location in Truro. The details are looking shabby but the services onsite, staff who went above and beyond, and the location make it our Truro winner.
Stayed 2 nights in Feb 2024
Response from Morgan on Feb 20, 2024
Alanna! Thank you so much for the lovely review! We strive to make each stay as pleasant and comfortable as possible and I am so happy to hear that your stay met all your needs and expectations! We cannot wait to see you again!

10/10 Excellent

Barb

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I needed a warm safe place to stay for the duration of the snow storm. Everyone was gracious and very helpful. I love the aesthetics and decor.
Stayed 1 night in Feb 2024
Response from Morgan on Feb 15, 2024
Barb,Thank you so much for choosing to stay with us at Inn on Prince Hotel and Conference Center. I am so happy to hear that we were able to help you in the snow storm. I hope you will come stay with us again at your leisure, when the weather is nicer! We have a beautiful patio that you could enjoy while you have a meal at our Bistro!

8/10 Good

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice facility,
Stayed 1 night in Feb 2024
Response from Morgan on Feb 12, 2024
Stacy,Thank you so much for choosing to stay at Inn on Prince Hotel and Conference Center! We appreciate you choosing our hotel over the various other hotel options available to you! We hope to see you again soon!

6/10 Okay

Cynthia

Travelled with partner
It was mediocre. The staff was friendly enough but not really invested in guest satisfaction. The room was outdated and in need of repair.
Stayed 2 nights in Feb 2024
Response from Morgan on Feb 6, 2024
I am so sorry to hear that your stay did not meet all your needs and expectations! I would love to hear more about your experience, please feel free to contact the hotel and ask to speak to the Guest Services Manager

10/10 Excellent

Jashti

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good and helpful staff. Dining staff was awesome.
Stayed 2 nights in Jan 2024
Response from ES on Feb 5, 2024
We are happy to hear that you enjoyed your time with us . Thank you Hope to see you again

8/10 Good

Steve

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice location. helpful staff.
Stayed 2 nights in Jan 2024
Response from Morgan on Feb 6, 2024
Thank you so much for staying with us, Steve! So happy we were able to meet all your needs and expectations!

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable stay. Great breakfast!
Stayed 1 night in Feb 2024
Response from Morgan on Feb 6, 2024
Andy,Thank you so much for staying with us! We are thrilled that you enjoyed your time here and cannot wait to see you again!

10/10 Excellent

Katelyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 would stay again
Stayed 2 nights in Jan 2024
Response from Morgan on Feb 6, 2024
Katelyn,Thank you so much for staying at Inn on Prince Hotel and Conference Center! We are so happy that you enjoyed your time with us and cannot wait to see you again!

8/10 Good

Jonathan, Toronto

Stayed 1 night in Jan 2024

8/10 Good

Megan

Stayed 1 night in Jan 2024

8/10 Good

Cory

Liked: Cleanliness, staff & service, property conditions & facilities
Pool was cold, no towels left but it was a very busy weekend. Breakfast was amazing with a lot of selection
Stayed 1 night in Jan 2024
Response from Morgan on Jan 30, 2024
Cory,Thank you so much for choosing to stay at Inn on Prince Hotel and Conference Center! We appreciate you choosing our hotel over the various other hotel options available to you. I am very sorry about the temperature of our pool, this issue has been haunting us for a while now, but we are very happy to have it resolved now! I do hope you will consider coming to stay with us again soon!

10/10 Excellent

Shannon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay. Huge room nice and spacious for our family of 5. Wonderful hot breakfast. Will stay again
Stayed 1 night in Jan 2024
Response from MB on Jan 27, 2024
Thank you for your great review. Loved to know you enjoyed your stay at our property. We will be very excited to welcome you during your next visit.Take care

4/10 Poor

Brooke

Stayed 1 night in Jan 2024
Response from Guest Services Agent on Jan 27, 2024
Thank you for your review. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

8/10 Good

John

Stayed 1 night in Jan 2024
Response from Ekam on Feb 8, 2024
Thank you

6/10 Okay

Amanda

Liked: Cleanliness, staff & service
Very dry air and the toilet ran none stop, beds were very firm,
Stayed 2 nights in Jan 2024
Response from Morgan on Jan 22, 2024
Amanda, thank you so much for staying at Inn on Prince Hotel and Conference Center! We hope you will come stay again soon!

6/10 Okay

Caroline

Stayed 2 nights in Jan 2024

6/10 Okay

Locke's

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great service. Really appreciated the nice lady that checked on our TV. Nice property. Only complaint was the 200 deposit that was not specified before we get here. Caused an inconvenience. Property is being renovated. Room very clean.
Stayed 1 night in Jan 2024
Response from Morgan on Jan 22, 2024
Dear Locke'sThank you so much for choosing to stay at Inn on Prince Hotel and Conference Center! We appreciate your feedback and hope you will come stay with us again soon!