Standard Room, 2 Queen Beds
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Reviews of Holiday Inn Express & Suites Troy, an IHG Hotel

3 out of 5
Holiday Inn Express & Suites Troy, an IHG Hotel
60 Troy Town Dr, Troy, OH

Reviews

9.0

Wonderful

Rating 10 - Excellent. 466 out of 710 reviews" "
Rating 8 - Good. 169 out of 710 reviews" "
Rating 6 - Okay. 40 out of 710 reviews" "
Rating 4 - Poor. 15 out of 710 reviews" "
Rating 2 - Terrible. 20 out of 710 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Masanobu

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and nice people.
Stayed 2 nights in May 2024

2/10 Terrible

Roberta

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Our reservation was not honored because it was overbooked!!! We did not find out until that evening when we showed up to check in!!!
Stayed 1 night in May 2024
Response from Shawn on May 22, 2024
Our most sincere apologies. We did send out several messages prior to your stay. We will follow up to see why you did not receive the messages. We strive to make every guest stay as comfortable as possible and will make changes in our policies so this does not happen in the future.

10/10 Excellent

Ed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front deak staff were friendly and made sure i knew the amenities. Room is very clean and feels restful. Ida made my night though with her genuine smile and welcoming demeanor!
Stayed 1 night in May 2024

10/10 Excellent

Mohsin

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property and great area
Stayed 1 night in May 2024

10/10 Excellent

Ruth, Grand Haven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful. Beds clean and comfortable. I had not brought any lotion and when I asked for some I was immediately taken care of!
Stayed 1 night in May 2024

10/10 Excellent

Tomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Yolanda, Howard

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean with no undesirable odors and the beds were comfortable. Check-in and check-out was fast and simple.
Stayed 1 night in May 2024

10/10 Excellent

Jackie

Travelled with partner
Liked: Cleanliness, amenities
It was very quiet!
Stayed 1 night in May 2024

10/10 Excellent

Gail

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very nice. The room was clean and the property was well cared for.
Stayed 1 night in May 2024

2/10 Terrible

Susanne M.

Stayed 1 night in Apr 2024
Response from Shawn on May 22, 2024
Our apologies for not exceeding your expectations. Please give us a call to get more information about your stay.

10/10 Excellent

Audrey

Travelled with partner
We enjoyed our 1 night stay, staff was very pleasant, the room was very clean and comfy. Breakfast was good. We would stay there again.
Stayed 1 night in Apr 2024
Response from AGM on May 15, 2024
Thank you so much. We are happy that you enjoyed your stay at our hotel. We would be happy to have you back any time.

10/10 Excellent

Irene

Stayed 1 night in Apr 2024

10/10 Excellent

Dorothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right off the highway. Friendly people at check in. Spacious room. No issues.
Stayed 1 night in Apr 2024

10/10 Excellent

Nathaniel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only stayed for one night. The room was nice and it was quite and excluded from the busy highway.
Stayed 1 night in Apr 2024

4/10 Poor

Tracy

Stayed 1 night in Apr 2024

10/10 Excellent

Lorie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here several times and always nice
Stayed 1 night in Apr 2024

10/10 Excellent

Kiera

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The indoor pool was great!
Stayed 1 night in Apr 2024

4/10 Poor

Lee

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The pool was not maintaine well and left a film on pur skin
Stayed 1 night in Apr 2024

10/10 Excellent

Alice

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was nice quiet and clean.
Stayed 1 night in Apr 2024

10/10 Excellent

Jim

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you to the staff, they helped make the solar eclipse viewing awesome!!! :-)
Stayed 2 nights in Apr 2024

10/10 Excellent

Ellen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff wonderfully friendly and helpful. Room lovely, clean, spacious. Location convenient.
Stayed 1 night in Mar 2024

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy clea stay
Stayed 1 night in Mar 2024

6/10 Okay

Mark

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Service was bad. Toilet was plugged and no sheets or blankets for pull out bed.
Stayed 1 night in Mar 2024

8/10 Good

Naomi

Stayed 1 night in Mar 2024

10/10 Excellent

kyungtek

Stayed 1 night in Mar 2024

8/10 Good

Jennifer

Stayed 1 night in Mar 2024

6/10 Okay

Marcella

Travelled with family
Liked: Cleanliness
Disliked: Amenities
The room was just fine but breakfast was not good! No cinnamon rolls, pancake machine was broken and the hot food was just above room temp.

8/10 Good

Lorie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast
Stayed 1 night in Mar 2024

10/10 Excellent

ANTHONY R

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Analinn

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Ashley

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to relax at the end of a busy day! The breakfast bar was great and easy to find what I liked. My son enjoyed the pool and I enjoyed the fitness area!
Stayed 2 nights in Mar 2024
Response from Taylor on Mar 17, 2024
Thank you for choosing Holiday Inn Express & Suites in Troy. We are glad to hear that you enjoyed your stay with us. We appreciate your patronage and hope to have you back during your future travels.

10/10 Excellent

Christa

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Could use a little tlc but otherwise it was great.
Stayed 2 nights in Feb 2024
Response from Taylor on Mar 17, 2024
Thank you for choosing Holiday Inn Express & Suites in Troy. We are glad to hear that you enjoyed your stay with us. We appreciate your patronage and hope to have you back during your future travels.

10/10 Excellent

Megan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 1 night in Mar 2024
Response from Taylor on Mar 17, 2024
Thank you for choosing Holiday Inn Express & Suites in Troy. We are glad to hear that you enjoyed your stay with us. We appreciate your patronage and hope to have you back during your future travels.

10/10 Excellent

Thomas

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Taylor on Mar 17, 2024
Thank you for choosing Holiday Inn Express & Suites in Troy. We are glad to hear that you enjoyed your stay with us. We appreciate your patronage and hope to have you back during your future travels.

10/10 Excellent

Cassidy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice. Everything seemed clean. Breakfast was okay
Stayed 1 night in Mar 2024
Response from Taylor on Mar 17, 2024
Thank you for choosing Holiday Inn Express & Suites in Troy. We are glad to hear that you enjoyed your stay with us. We appreciate your patronage and hope to have you back during your future travels.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome stay
Stayed 2 nights in Feb 2024
Response from Taylor on Mar 17, 2024
Thank you for choosing Holiday Inn Express & Suites in Troy. We are glad to hear that you enjoyed your stay with us. We appreciate your patronage and hope to have you back during your future travels.

10/10 Excellent

Todd, Blacklick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just impressed with customer service and the tremendous friendliness of staff. Facility was very well kept and brand new looking. Value was tops!
Stayed 1 night in Feb 2024
Response from Taylor on Mar 17, 2024
Thank you for choosing Holiday Inn Express & Suites in Troy. We are glad to hear that you enjoyed your stay with us. We appreciate your patronage and hope to have you back during your future travels.

8/10 Good

JoAnn

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Good hotel
I enjoy staying there but the cleaning crew needs to up their game. They were nasty kid finger prints on the mirror outside the bathroom and I found pubic hairs at the bottom of the toilet. Otherwise, all was good.
Stayed 2 nights in Feb 2024
Response from Taylor on Mar 17, 2024
Thank you for choosing Holiday Inn Express & Suites in Troy. We are glad to hear that you enjoyed your stay with us. We appreciate your patronage and hope to have you back during your future travels.

10/10 Excellent

Donnie

Stayed 1 night in Feb 2024

6/10 Okay

Robert

Business traveller
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Manager entered my room while I was working and in a zoom meeting. They completely disregarded the do no disturb sign on my door due a previous guest leaving something plugged into the tv. I assume it was a fire stick or something, but no other explanation was given. The correct way to handle this would have been to call the room and confirm you can enter the space over something so unimportant.
Stayed 2 nights in Feb 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful employee during check-in.
Stayed 1 night in Feb 2024
Response from Taylor on Mar 17, 2024
Thank you for choosing Holiday Inn Express & Suites in Troy. We are glad to hear that you enjoyed your stay with us. We appreciate your patronage and hope to have you back during your future travels.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk really nice people
Stayed 1 night in Feb 2024
Response from Taylor on Mar 17, 2024
Thank you for choosing Holiday Inn Express & Suites in Troy. We are glad to hear that you enjoyed your stay with us. We appreciate your patronage and hope to have you back during your future travels.

10/10 Excellent

pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient, off I-75, beautiful room and great breakfast!
Stayed 1 night in Feb 2024
Response from Taylor on Mar 17, 2024
Thank you for choosing Holiday Inn Express & Suites in Troy. We are glad to hear that you enjoyed your stay with us. We appreciate your patronage and hope to have you back during your future travels.

10/10 Excellent

Jillian

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great, breakfast was really nice for me and my kids. The pool area was nice and clean.
Stayed 2 nights in Feb 2024
Response from Taylor on Mar 17, 2024
Thank you for choosing Holiday Inn Express & Suites in Troy. We are glad to hear that you enjoyed your stay with us. We appreciate your patronage and hope to have you back during your future travels.

10/10 Excellent

Craig

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This was one of the nicest and cleanest hotels we have ever stayed! Beautiful place. Well done.
Stayed 1 night in Feb 2024

10/10 Excellent

Abshir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Taylor on Mar 17, 2024
Thank you for choosing Holiday Inn Express & Suites in Troy. We are glad to hear that you enjoyed your stay with us. We appreciate your patronage and hope to have you back during your future travels.

10/10 Excellent

Matar, Rockingham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk receptionists were very kind, Tammy was amazing.
Stayed 4 nights in Feb 2024
Response from Taylor on Mar 17, 2024
Thank you for choosing Holiday Inn Express & Suites in Troy. We are glad to hear that you enjoyed your stay with us. We appreciate your patronage and hope to have you back during your future travels.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are clean and modern!
Stayed 1 night in Feb 2024
Response from Taylor on Mar 17, 2024
Thank you for choosing Holiday Inn Express & Suites in Troy. We are glad to hear that you enjoyed your stay with us. We appreciate your patronage and hope to have you back during your future travels.

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Taylor on Mar 17, 2024
Thank you for choosing Holiday Inn Express & Suites in Troy. We are glad to hear that you enjoyed your stay with us. We appreciate your patronage and hope to have you back during your future travels.

8/10 Good

Faegan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Proximity to destination. All staff we engaged were polite and respectful and friendly.
Stayed 1 night in Feb 2024
Response from Taylor on Feb 15, 2024
Thank you for taking the time to leave feedback about your stay. We are glad to hear that you enjoyed your time at our property and we look forward to having you back during your future travels.