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Reviews of Crystal Palace Cottage, Kawartha Lakes

Crystal Palace Cottage, Kawartha Lakes
Kinmount, ON

Reviews

9.2

Wonderful

Rating 10 - Excellent. 14 out of 19 reviews" "
Rating 8 - Good. 4 out of 19 reviews" "
Rating 6 - Okay. 0 out of 19 reviews" "
Rating 4 - Poor. 0 out of 19 reviews" "
Rating 2 - Terrible. 1 out of 19 reviews" "

8.8/10

Cleanliness

Reviews

8/10 Good

Stephanie M.

Liked: Cleanliness
Great cottage stay for large groups
We had a lovely stay at this cottage with a large group of friends including 6 kids. There was more than enough room for all of us and we were all comfortable. The cottage was clean and had all the amenities listed. The dock area was great for swimming and lounging and had enough room for all of us. There were a few maintenance hiccups with the house (dishwasher stopped working and the water pressure was very low and one bedframe was broken) but other than a bit of maintenance on the house, the host was very easy to communicate with and it was a great stay overall. We would come here again!
Stayed 3 nights in Sep 2023

10/10 Excellent

Melissa P.

Liked: Cleanliness
Beautiful place and property!
Beautiful cottage with plenty of space. A gorgeous view and access to the lake. Great swimming off the dock and some amazing fishing! The kids loved the playground as well. Absolutely loved our stay!
Stayed 4 nights in Jul 2023
Response from VrboOwner on Aug 22, 2023
It was our pleasure to host Melissa and his family at Crystal Palace Cottage. They left the property tidy as can be. Very welcome and looking forward to back them again.

10/10 Excellent

Angela M.

Liked: Cleanliness
Great Family Getaway for all 16 of Us!
Crystal Lake Palace was a perfect spot for our family to get together. We really appreciated the 8 bedrooms (the loft bedroom is split into 3 spaces for a total of 10 beds) that all had queen or king-sized beds. There was a high chair for our littlest member and ample tables and chairs for us all to sit down to meals together. The livingroom has lots of space to lounge and we never felt crowded. Our stay was in early December and the view down to the lake was beautiful. But we would love to come back to swim and enjoy the deck in the summer, as well. Davood answered all our questions promptly. Even during the unexpected power outage, our host stayed in good communication with us to provide updates until the power was back on.
Stayed 3 nights in Dec 2022
Response from VrboOwner on Aug 22, 2023
Angela's group were very nice and respectful. They left the property clean and tidy. We had an excellent communication to deal with. Highly recommend to the other hosts.

10/10 Excellent

Ross H.

Liked: Cleanliness
Great cottage experience
Cottage was exactly as advertised. Large space, multiple bedrooms, right on the lake with a beautiful dock. We have been doing a friends cottage weekend for 8 years and this was the best cottage experience that we have had. The property manager was incredibly helpful and even left us a bottle of wine as a housewarming present. 5 stars!
Stayed 3 nights in Jul 2022
Response from VrboOwner on Aug 22, 2023
Ross and his group were very nice. We would be happy to have them back anytime.

10/10 Excellent

Kelley T.

Liked: Cleanliness
Amazing stay- spacious and dock set up was awesome
We had a great family vacation here. Tons of room to fit everyone comfortably. There are great spaces for dining rain or shine. The place had a swing set/slide which was a wonderful surprise for my 2 year old. The pics of the dock don’t do it justice, it’s a big space and the water was great. Would definitely rent here again.
Stayed 5 nights in Jul 2022
Response from VrboOwner on Aug 22, 2023
It was our pleasure to host Kelly and her group. Very welcome! Look forward to hosting them again.

10/10 Excellent

Bryce S.

Liked: Cleanliness
A great place for a family vacation. Kids loved jumping in the lake and the fishing was amazing.
Great place for large families Lots of fish Kids made smorse Will be back
Stayed 4 nights in Jul 2022
Response from VrboOwner on Aug 22, 2023
Bryce family were amazing, clean, responsive, and just very easy to deal with! Highly recommend to any host.

10/10 Excellent

David W.

Liked: Cleanliness
Family wedding
Family reunion after wedding . We are 5 siblings with spouses and children. Cottage was excellent. It is spacious, well equipped, with a great layout. Full kitchen, completly connected entertainment room, large bedrooms, and enclosed screened in porch. Sturdy wide steps, down to the large floating dock, enjoy the beautiful sunrise and sunset. Final report, 👍👍
Stayed 9 nights in Jul 2022
Response from VrboOwner on Aug 22, 2023
It was our pleasure to host David and his family at Crystal Palace Cottage. They left the property tidy as can be. Very welcome and looking forward to back them again.

10/10 Excellent

Tashi L.

Liked: Cleanliness
Quiet and serene getaway place for family and friends
We had a great weekend get together family time. Dan was always available and reachable for any inquiries.
Stayed 3 nights in Sep 2021

10/10 Excellent

Zarko P.

Liked: Cleanliness
Amazing 4 days
Very big place with lots of rooms. Lake is great for swimming. We enjoyed our stay!
Stayed 3 nights in Jul 2021
Response from VrboOwner on Aug 22, 2023
Great guests, very clean, follows the rules and a great experience overall ! Welcome back anytime !

10/10 Excellent

Graham S.

Liked: Cleanliness
Great Weekend Getaway!
Amazing cottage - we went here for a Thursday - Sunday getaway with a bunch of friends. The dock was huge and this has been our favorite cottage so far. 4 bedrooms are in the basement, 3 on the main floor and 3 on the top floor. Bedrooms on the top floor are all open and have limited privacy so probably not ideal for couples.
Stayed 3 nights in Jul 2021

10/10 Excellent

Nick D.

Liked: Cleanliness
Fantastic cottage
Had an absolute blast on crystal lake. It was everything we imagined and more. The water front was beautiful and the cottage was very secluded with the trees surrounding. I would recommend staying here and would love to return one day. Thanks for the great memories.
Stayed 3 nights in Jun 2021

10/10 Excellent

gabriel s.

Liked: Cleanliness
One of the best trips i've ever been on.
What's there to say? The trip was perfect! clean, tidy, full of stuff to do, the owner was extremely responsive, and an overall amazing time. highly recommended.
Stayed 3 nights in Aug 2020
Response from VrboOwner on Aug 22, 2023
Gabriel and him group where amazing, clean, responsive, and just very easy to deal with! I recommend them to any host .

8/10 Good

Rana F.

Great memories made
we had a great time at this property with our family and friends. The only downside was that the basement bedrooms next to the washroom on the east side had a lingering smell of sewage. If the mattresses were upgraded we would definitely be back.
Stayed 3 nights in Aug 2020

2/10 Terrible

Michael J.

Disliked: Cleanliness
DO NOT COME HERE!
Very disappointed with this trip. We rented this cottage from Aug 1 -4, 2020. We arrived and checked in at 4 pm on Aug 1. Upon arrival, we noticed some of the bed sheets were covered in black hair and stains. There were also stains on the couches and furniture proving the cottage was not adequately cleaned from the last tenants who stayed here. Less than 24 hours into our stay at approximately 1 pm on Aug 2 the power went out and there was no generator on-site to fix the issue. Once the electricity went out the water and plumbing stopped as well. For the amount of money we paid for 3 days you would expect this building to be equipped with everything or at very least a generator to keep the plumbing and water system working. We were now in a building with no running water or electricity, missing basic amenities and essentials. We couldn’t use toilets, showers, sinks, etc. Our food spoiled and we were left with nothing to eat. We lost over $500 in food. We were forced into a position to leave because the cottage was not suitable to live in and we did not feel safe due to Covid-19 hygiene concerns. We left the morning of Aug 3 the moment we woke up as there was still with no power, water, plumbing, and food. Nothing was done to fix the issue while all the neighbors all had generators. I’m glad we left because we continued to monitor the issue and the cottage was without water, plumbing, and power for 2 days. The majority of our stay would have been without access to dire essentials. The owner called to apologize when I told him about the conditions of our stay and I asked for a fair discount. Once we asked for a partial refund the owner lied to us stating the power was back on as soon as we left, however, this statement was different from Hydro One’s statement when they calling our contact information to inform us on the status of the location outage. They left a message stating the power would not be back for the rest of the day on Aug 3 meaning the property owner lied to us regarding the status of the property. After his lie was brought up, we were offered a credit for a future stay but we do not feel comfortable coming back to this for obvious reasons. He mentioned a partial refund is impossible as he needs to pay for bills. I viewed the booking schedule and they are booked out all summer. I’m sure funds are not an issue and we did catch him in multiple lies during our stay. Not being able to provide a refund is unacceptable. Do not come here.
Stayed 3 nights in Aug 2020
Response from VrboOwner on Aug 22, 2023
Michael and his guests shouldn’t rent cottages and they should stay in the city! Apart from having zero survival skills Michael has not been responsive at all, I have personally called and msged Michael as soon as I find out that they had no power which was 5pm on August 2 to get them a generator that was there and hi didn’t respond. I got a respond from him the next morning at which point he said most his group is leaving and they do t need a generator! Then I offered him $2500 credit for their next stay for their trouble but they wanted a refund and we don’t do that especially when it’s the guest fault for not being responsive, then his group started harassing me and I have received threats from his group on my social media and that is also being investigated as we speak, and he demanded a refund at which point I have tried my best to accommodate their group but that was the last draw for me! They left the place in a horrible state and it took the cleaners an extra 2 hours to clean and cost the owners extra money! I wouldn’t recommend Michael and his group to anyone I am.Sure they will try to get a refund from the next person they are renting from! So for your own good pass on This group

10/10 Excellent

Stephen C.

Liked: Cleanliness
Awesome Spot - Good Manager
Had an awesome weekend!
Stayed 3 nights in Aug 2019