Outdoor pool, sun loungers
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Reviews of Seagulls Resort

3 out of 5
Seagulls Resort
74 The Esplanade, Belgian Gardens, QLD

Reviews

8.0

Very good

Rating 10 - Excellent. 12 out of 27 reviews" "
Rating 8 - Good. 8 out of 27 reviews" "
Rating 6 - Okay. 3 out of 27 reviews" "
Rating 4 - Poor. 2 out of 27 reviews" "
Rating 2 - Terrible. 2 out of 27 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Johannes Hermanus

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well situated.
Stayed 3 nights in Mar 2024

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fresh clean rooms, friendly staff, no fuss check in, great pizza.
Stayed 1 night in Feb 2024

4/10 Poor

Kyle

Travelled with family
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Nathan on Jan 29, 2024
Hi Kyle,Thank you for taking the time to review us. Its disappointing we only rated 4/10 as nothing was mentioned to us during your stay and we would of have been able to address any issues raised.We wish you well on your future travels

6/10 Okay

ANNA, Beenleigh

Stayed 1 night in Jan 2024
Response from Nathan on Jan 29, 2024
Hi Anna,Thanks for the review.We wish you well on your future travels.

2/10 Terrible

Daniel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very rundown and should be closed for safety reasons. There were no staff at the resort at all. Restaurant and bar closed or simply no one working to even order food. No one answers the after hours phone number even during reception times. Worst experience by far.
Stayed 3 nights in Dec 2023
Response from Nathan on Jan 16, 2024
Hi Daniel, Thank you for taking the time to review us. After reviewing your booking, I note that of the 3 nights you stayed with us our restaurant was closed for 2 of those, which are our scheduled closed days Sunday and Monday. On the first night of your stay, Saturday, our restaurant and bar were open until 8.30pm. Our Resort is in the final stages of our refurbishment so some areas working areas however this is confined to one block at a time and a section of our carpark. I would like to thank you for choosing Seagulls Resort and I wish you well on your future travels.

2/10 Terrible

Albert

Stayed 1 night in Dec 2023
Response from Nathan on Jan 29, 2024
Hi Albert,Thank you for taking the time to review us. It is unfortunate that you have rated us a 1/10 when you didnt actually stay here. You realised you had booked on a night when our restaurant is closed and left within approx. 10mins. Not really fair to judge us so harshly when you made the error.We wish you well on your future travels

10/10 Excellent

Jeananne

Liked: Cleanliness, staff & service, property conditions & facilities
The beds were so comfortable and so are the pillows! The staff are so friendly and the food lovely with realistic not overinflated price. I'll definately stay again!
Stayed 1 night in Dec 2023
Response from Nathan on Jan 29, 2024
Hi Jeananne,Thank you for the awesome review - everyone is loving our new beds! We look forward to your return and hope to see you again soon.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Fresh, modern, clean and spacious room.
Stayed 1 night in Nov 2023
Response from Nathan on Jan 29, 2024
Thanks for the review Linda, we hope to see you again!

8/10 Good

Leigh-anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can see that they are doing lots of work on improving the rooms and environment, which is lovely to see. No curtains on windows so we were awake early by lights.
Stayed 2 nights in Nov 2023

10/10 Excellent

Meg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We thoroughly enjoyed our stay at the resort. Would definitely stay again
Stayed 4 nights in Nov 2023
Response from Nathan on Nov 9, 2023
Hi Meg,We look forward to welcoming you back to Townsville!

8/10 Good

Carolynn

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Nathan on Nov 9, 2023
Thanks for taking the time to review us!

10/10 Excellent

Nellie-Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really beautiful grounds and renovated rooms! Would definitely stay again.
Stayed 1 night in Nov 2023
Response from Nathan on Nov 9, 2023
Hi Nellie-Jane,Thanks for the great review - we look forward to welcoming you back!

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money although I've noticed that the complimentary water is no longer in the rooms, its the small things
Stayed 1 night in Oct 2023
Response from Nathan on Nov 5, 2023
Hi Paul,Thank you for your review - we have moved the complimentary water from the fridge to putting it on the bench top. I do apologize if this was not in your room.Thank you for choosing Seagulls Resort

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Nathan on Nov 5, 2023
Hi Ellen,Thank you for the 10/10 review - we look forward to welcoming you back to Seagulls Resort!

6/10 Okay

Raewyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The room was clean but the spa bath did not work. The whole hotel looked like it needed some TLC it was unkempt.
Stayed 1 night in Sep 2023
Response from Management on Sep 28, 2023
Hi Raewyn,Thank you for taking the time to review Seagulls Resort.After reading your comment re the spa I have personally checked your room and had no issue with the spa so I'm unsure why you couldn't get it to work - had you brought this to our attention we could have addressed this during your stay.Regarding the hotel needing some TLC we are currently undergoing a multimillion dollar refurb and at times do have trades and works happening, we do try and keep this to a minimum however it is all part of our grand plan to become one of Townsville's premier accommodation destinations. Thank you for choosing Seagulls Resort and I wish you well in your future travels.

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Management on Sep 28, 2023
Thanks for your review Simon!

10/10 Excellent

Scott

Stayed 1 night in Sep 2023
Response from Management on Sep 28, 2023
Thanks for an awesome review Scott!

8/10 Good

karine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nous avions réservé un appartement 2 chambres. A notre arrivée, nous avons eu 2 chambres séparées pour nous 4. Il n'y avait pas de cuisine. Nous avons diner dehors. Chambres 129 et 130 très bien équipées pour le petit déjeuner, modernes, propres et spacieuses. Bord de mer accessible à pied. Promenade agréable. Tarif attractif avec Expedia. Piscine tres chaude.
Stayed 1 night in Dec 2023
Response from Nathan on Jan 16, 2024
Merci d'avoir pris le temps de nous évaluer. Je suis heureux de lire que vous avez trouvé nos chambres et nos installations agréables. j'espère que vous avez apprécié le reste de votre voyage.

8/10 Good

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Für ein Motel-Room überdurchschnittlich ausgestattet.
Stayed 1 night in Sep 2023
Response from Management on Sep 28, 2023
Vielen Dank für Ihre Bewertung