Indoor pool, outdoor pool
Check availability

Reviews of Tremont Lodge & Resort

2 out of 5
Tremont Lodge & Resort
7726 E Lamar Alexander Pkwy, Townsend, TN

Reviews

8.6

Excellent

Rating 10 - Excellent. 44 out of 78 reviews" "
Rating 8 - Good. 16 out of 78 reviews" "
Rating 6 - Okay. 11 out of 78 reviews" "
Rating 4 - Poor. 4 out of 78 reviews" "
Rating 2 - Terrible. 3 out of 78 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Alexis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We actually enjoyed our stay here. The room was clean and the bed was comfortable. There was both an indoor and outdoor pool. The indoor pool unfortunately was not heated like we were told it was, but the hot tub was nice. The free breakfast unfortunately was just cereal, yogurt, and toast. But free is free. I am frustrated with the staff because when we got home, we noticed that my husband's orthopedic pillow had been left in our room. I called them and spoke with someone who said she would ask the housekeepers. This was 6 days ago. I have called twice since then and left voicemails. I just want someone to call me back.
Stayed 1 night in May 2024

10/10 Excellent

Sadie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Tremont Team on May 15, 2024
Thank you for your rating!

10/10 Excellent

Rhonda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff were friendly and helpful. Breakfast was good too.
Stayed 1 night in May 2024
Response from Tremont Team on May 15, 2024
We greatly appreciate your kind feedback and are delighted to hear that you enjoyed your experience at our place. It was a pleasure to have you as our guest, and we are committed to continuously improving our services to ensure that you receive an exceptional experience. We hope to be able to host you again in the future!

10/10 Excellent

Anthony

Very surprised on how great this property was. We will definitely be back!
Stayed 1 night in May 2024
Response from Tremont team on May 15, 2024
Thank you for sharing your feedback, Anthony, and I am glad that you enjoyed your stay with us! We hope to be able to host you again in the future!

10/10 Excellent

Marcia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay as always!
Stayed 4 nights in May 2024
Response from Tremont team on May 9, 2024
We greatly appreciate your kind feedback and are delighted to hear that you enjoyed your experience at our place. It was a pleasure to have you as our guest, and we are committed to continuously improving our services to ensure that you receive an exceptional experience. We hope to be able to host you again in the future!

8/10 Good

Deborah

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff was very friendly. The indoor pool and hot tub was nice. The only issue I had was the way you had to park your vehicles. It's not designed for anyone with Handicaps.
Stayed 3 nights in Apr 2024
Response from Tremont team on May 9, 2024
We greatly appreciate your kind feedback and are delighted to hear that you enjoyed your experience at our place. It was a pleasure to have you as our guest, and we are committed to continuously improving our services to ensure that you receive an exceptional experience. We hope to be able to host you again in the future!

6/10 Okay

Darren

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
This is a good one night stay. Looked and felt very old and used . The toilet was so close to the wall, you had to turn side ways to use it. The toilet paper holder fell off the wall. The bed was not bad, and clean. Not sure we will try this one the next time we come into town.
Stayed 1 night in May 2024
Response from Tremont Team on May 9, 2024
We greatly appreciate your kind feedback and are delighted to hear that you enjoyed your experience at our place. We are committed to continuously improving our services to ensure that you receive an exceptional experience. We hope to be able to host you again in the future!

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very nice and i was surprised at the room, it was wonderful and the price was awesome. I wish i would have reserved it for our return trip. Next year i certainly will. Thank you.
Stayed 1 night in May 2024
Response from Tremont Team on May 9, 2024
We greatly appreciate your kind feedback and are delighted to hear that you enjoyed your experience at our place. It was a pleasure to have you as our guest, and we are committed to continuously improving our services to ensure that you receive an exceptional experience. We hope to be able to host you again in the future!

10/10 Excellent

Keith

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to of been on the first floor but it was only 14 steps to the second floor.
Stayed 3 nights in Apr 2024
Response from Tremont Team on May 9, 2024
Thank you for sharing your feedback, Keith! We will try our best to accommodate your request for your next visit. We hope to be able to host you again in the future!

8/10 Good

Paul, Georgetown

Liked: Staff & service
Quaint.
Stayed 1 night in May 2024
Response from Tremont Team on May 9, 2024
Thank you for sharing your feedback with us, Paul! We will strive harder to improve our services to ensure that you receive an exceptional experience in the future!

8/10 Good

Amit

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was really good and clean but only thing which bothered us was small bees as soon as you step out of ur room you will find them flying on ur head but nothing harmful just little thing can be controlled Thanks for all the service location was nice
Stayed 2 nights in Apr 2024
Response from Tremont Team on May 9, 2024
Thank you for sharing your feedback with us, Amit! We take your feedbacks seriously and we have addressed the concerns. We hope to be able to host you again in the future!

6/10 Okay

Andrea

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We were given a room at the far part of the property they have bought. The outside looks rough and although the room is titled "mountain view", there is none. Also, the microwave didn't work and they were spraying for carpenter bees so our room smelled like the spray they used. Kind of a crusty place.
Stayed 2 nights in Apr 2024
Response from Tremont team on May 2, 2024
We appreciate your thorough feedback and want you to know that we have taken your concerns seriously. Rest assured, we are committed to improving our services to ensure a more satisfying experience for you moving forward.

10/10 Excellent

Thomas R

Liked: Cleanliness, staff & service, property conditions & facilities
The room with the king bed is spacious. The Tremont is close to dining and easy access to the Great Smoky National park.
Stayed 3 nights in Apr 2024
Response from Tremont team on May 2, 2024
We greatly appreciate your kind feedback and are delighted to hear that you enjoyed your experience at our place. It was a pleasure to have you as our guest, and we are committed to continuously improving our services to ensure that you receive an exceptional experience. We hope to be able to host you again in the future!

8/10 Good

candise

Stayed 1 night in Apr 2024
Response from Tremont Team on Apr 23, 2024
Thank you for your rating, Candise! I hope you had a wonderful stay with us!

6/10 Okay

Jennifer A

Travelled with family
Disliked: Cleanliness
Overall it was a decent experience. However, the price seems extreme given the dirty bathroom. It looked as if it had not been mopped in ages and there was dirt/garbage piled up in the corner.
Stayed 2 nights in Apr 2024
Response from Tremont Team on Apr 23, 2024
Jennifer, we appreciate your feedback and will work on addressing your concerns to enhance our service in the future. We hope you had a pleasant stay with us and look forward to welcoming you back with an improved experience.

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility is very nice and clean. The toilet was a bit precarious and larger trash cans plus more outside options for trash would be great. I’ve stayed here before and will again.
Stayed 3 nights in Apr 2024
Response from Tremont Team on Apr 23, 2024
We greatly appreciate your kind feedback and are delighted to hear that you enjoyed your experience at our place. It was a pleasure to have you as our guest, and we are committed to continuously improving our services to ensure that you receive an exceptional experience. We hope to be able to host you again in the future!

4/10 Poor

Marshall

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in need of serious work. We stayed in building #8. Gutters are falling off. Holes in soffit. Cobwebs in room. Furniture in poor condition. Bed was comfortable and water was hot. Location is great and grounds have tremendous potential. Just needs a ton of attention.
Stayed 2 nights in Apr 2024
Response from Tremont Team on Apr 23, 2024
Marshall, we appreciate your feedback and we are striving hard on addressing the concerns to enhance our service in the future. We hope you had a pleasant stay with us and look forward to welcoming you back with an improved experience.

6/10 Okay

Robert

Travelled with family
Liked: Staff & service
Very convenient to Smoky Mountain Park. Nice quiet town. Resort itself was a little run down in places but we saw workers apparently making improvements. Staff were very friendly and helpful. All in all we enjoyed our stay and consider it a good value for the money.
Stayed 6 nights in Apr 2024
Response from Tremont Team on Apr 23, 2024
We greatly appreciate your kind feedback and are delighted to hear that you enjoyed your experience at our place. It was a pleasure to have you as our guest, and we are committed to continuously improving our services to ensure that you receive an exceptional experience. We hope to be able to host you again in the future!

10/10 Excellent

Laurie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location to Cade’s Cove. Very clean and very quiet.
Stayed 1 night in Apr 2024
Response from Tremont Team on Apr 23, 2024
We greatly appreciate your kind feedback and are delighted to hear that you enjoyed your experience at our place. It was a pleasure to have you as our guest, and we are committed to continuously improving our services to ensure that you receive an exceptional experience. We hope to be able to host you again in the future!

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well maintained while under construction. The staff notified me personally about a needed room change before my arrival.
Stayed 2 nights in Apr 2024
Response from Tremont Team on Apr 23, 2024
We greatly appreciate your kind feedback and are delighted to hear that you enjoyed your experience at our place. It was a pleasure to have you as our guest, and we are committed to continuously improving our services to ensure that you receive an exceptional experience. We hope to be able to host you again in the future!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant setting, convenient location, clean, spacious,well equipped rooms, friendly staff.
Stayed 1 night in Apr 2024
Response from Tremont Team on Apr 23, 2024
We greatly appreciate your kind feedback and are delighted to hear that you enjoyed your experience at our place. It was a pleasure to have you as our guest, and we are committed to continuously improving our services to ensure that you receive an exceptional experience. We hope to be able to host you again in the future!

10/10 Excellent

Jennifer

Stayed 1 night in Apr 2024
Response from Tremont Team on May 9, 2024
Thank you for leaving a rating, Jennifer!

8/10 Good

Ramsey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent, very helpful and outgoing. The cabin was pretty clean for the most part but the couch pull out mattress and sheets on the pull out were bad and not clean. We wouldn’t let our son sleep on it. Overall a good experience.
Stayed 1 night in Apr 2024
Response from Tremont Team on Apr 23, 2024
We greatly appreciate your kind feedback and are delighted to hear that you enjoyed your experience at our place. It was a pleasure to have you as our guest, and we are committed to continuously improving our services to ensure that you receive an exceptional experience. We hope to be able to host you again in the future!

8/10 Good

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We enjoyed our stay. I’m so glad they are working to update this beautiful resort. We stayed in building 4 and the chlorine smell was intense in our room. The chlorine was too strong in the hot tub and pool. Other than that it was charming and just what we needed for a quiet weekend getaway
Stayed 2 nights in Apr 2024
Response from Tremont team on Apr 13, 2024
We greatly appreciate your kind feedback and are delighted to hear that you enjoyed your experience at our place. It was a pleasure to have you as our guest, and we are committed to continuously improving our services to ensure that you receive an exceptional experience. We hope to be able to host you again in the future!

10/10 Excellent

Shannon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly, accommodations were clean and well maintain
Stayed 2 nights in Apr 2024
Response from Tremont team on Apr 13, 2024
We greatly appreciate your kind feedback and are delighted to hear that you enjoyed your experience at our place. It was a pleasure to have you as our guest, and we are committed to continuously improving our services to ensure that you receive an exceptional experience. We hope to be able to host you again in the future!

10/10 Excellent

Esther

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a great place to stay, really clean and comfortable beds with a balcony, which was really nice. Breakfast was just right, cereal, toast and muffins with tea and coffee. There are lots of restaurants within walking distance with outside space and in a good location for the Great Smoky Mountains NP. It was really peaceful with an indoor pool and plenty of communal space. We were initially there for 1 night but extended for one more as we were enjoying it so much! We were mainly in the area for the Park but there are lots of other things to do, wish we could have stayed longer. I would definitely stay here again and would highly recommend.
Stayed 1 night in Mar 2024
Response from Tremont Team on Apr 3, 2024
We greatly appreciate your kind feedback and are delighted to hear that you enjoyed your experience at our place. It was a pleasure to have you as our guest, and we are committed to continuously improving our services to ensure that you receive an exceptional experience. We hope to be able to host you again in the future!

6/10 Okay

Jasmyn

Travelled with family and small children
I enjoyed the quietness and the ppl were very nice. Three outlets in our room didn’t work. And the lamp didn’t work. The tub was slow to drain while showering.
Stayed 1 night in Mar 2024
Response from Tremont Team on Apr 3, 2024
Thank you, Jasmyn, for providing us with detailed feedback! Our team has reviewed the reported issues and taken necessary actions to ensure everything is functioning properly. We apologize for any inconvenience caused and hope you still had a great experience overall. We would love to have the opportunity to welcome you back in the future.

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great lodge, just what was described. Huge property, very well located and maintained. Love the little trail between the buildings.
Stayed 2 nights in Mar 2024
Response from Tremont Team on Mar 29, 2024
We greatly appreciate your kind feedback and are delighted to hear that you enjoyed your experience at our place. It was a pleasure to have you as our guest, and we are committed to continuously improving our services to ensure that you receive an exceptional experience. We hope to be able to host you again in the future!

10/10 Excellent

Brenda

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The cabin was clean and very quiet area
Stayed 1 night in Mar 2024
Response from Johnathan Ginn on Mar 26, 2024
Brenda, we're so happy to hear you enjoyed your stay at The Tremont Lodge and Resort! We hope to see you again in the near future.

10/10 Excellent

Kimberly

Stayed 2 nights in Mar 2024
Response from Tremont Team on Apr 23, 2024
Thank you for your rating, Kimberly! I hope you had a wonderful stay with us!

6/10 Okay

Kristen

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Tremont Team on Mar 29, 2024
Thank you for your rating! We would greatly appreciate any feedback or suggestions that we can use to improve our service.

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was good. could use a bigger selection for breakfast, only cold foods
Stayed 2 nights in Mar 2024
Response from Tremont Team on Mar 16, 2024
Thank you for your valuable feedback, Sandra! We will consider this to improve our service for future stays.

6/10 Okay

Victoria

Stayed 2 nights in Feb 2024
Response from Tremont team on Mar 2, 2024
Thank you for the rating, Victoria! Please feel free to let us know if there is anything that we can improve on.

10/10 Excellent

Harvey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here before and it was just as enjoyable as the first time
Stayed 2 nights in Feb 2024
Response from Tremont team on Mar 2, 2024
We greatly appreciate your kind feedback and are delighted to hear that you enjoyed your experience at our place. It was a pleasure to have you as our guest, and we are committed to continuously improving our services to ensure that you receive an exceptional experience. We hope to be able to host you again in the future!

8/10 Good

Christina

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Tremont team on Mar 2, 2024
Thank you for your rating, Christina! Please feel free to let us know if there is anything that we can improve on. Thank you!

10/10 Excellent

Jonah

Stayed 1 night in Feb 2024
Response from Johnathan Ginn on Mar 21, 2024
Jonah, we're so happy to hear you enjoyed your stay at The Tremont Lodge and Resort! We hope to see you again in the near future.

10/10 Excellent

Sheena

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Tremont team on Feb 5, 2024
Thank you for your wonderful feedback!

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Tremont Team on Feb 3, 2024
Thank you for your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Tremont Team on Feb 3, 2024
Thank you for your feedback!

10/10 Excellent

Stacey

Stayed 3 nights in Dec 2023
Response from Tremont Team on Feb 3, 2024
Thank you for your feedback!

2/10 Terrible

JOHN

Stayed 2 nights in Jan 2024

2/10 Terrible

Ryanne

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Jenna was very rude. She put us in dirty rooms after “checking” to make sure they were clean.. We got there at 4 (check-in time) but couldn’t check in until 5:30.. We had no clean sheets towels or comforters and when i finally had enough of calling trying to get someone to answer I went down there at 1AM and she yelled at me. I got my refund back but they turned around and took my whole stay back out of my bank.. I wouldn’t waste my time here.
Stayed 3 nights in Dec 2023
Response from Tremont team on Jan 10, 2024
I'm sorry to hear about your disappointing experience during your stay at our hotel. Your feedback is crucial for us to address issues and improve our services. I apologize for the inconvenience you faced with the room cleanliness and the delayed check-in process.We take these matters seriously, and I assure you that your concerns will be thoroughly investigated and addressed with our staff, particularly Jenna. Providing clean and comfortable accommodations is our top priority, and it's sad to hear that we fell short of your expectations.We have checked and we were able to provide a full refund for both rooms. We will review our policies and procedures to ensure such discrepancies do not occur in the future.I truly appreciate your honesty, and I want to assure you that your experience is not reflective of the level of service we aim to provide. I hope you'll consider giving us another chance in the future, and we will do our best to make amends for the inconvenience you experienced.

8/10 Good

Julio J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and quiet. Staff was awesome. Didn't like the shower. Since the room was for handicap the shower was a walk in. With no water pressure.
Stayed 3 nights in Jan 2024
Response from Tremont team on Jan 10, 2024
We greatly appreciate your kind feedback and are delighted to hear that you enjoyed your experience at our place. It was a pleasure to have you as our guest, and we are committed to continuously improving our services to ensure that you receive an exceptional experience. We hope to be able to host you again in the future!

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Tremont team on Jan 10, 2024
Thank you for your review!

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Tremont team on Jan 10, 2024
Thank you for your review!

10/10 Excellent

Sandra

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tremont Team on Jan 6, 2024
Thank you for your feedback!

4/10 Poor

Tony

Disliked: Cleanliness, staff & service, property conditions & facilities
👎
Just started new management, didnt have my room i booked someone was in it and they didnt no it, gave me room was very nasty we need a place to stay so we cleaned it are selves, very disappointed
Stayed 3 nights in Dec 2023
Response from Tremont Team on Jan 6, 2024
Thank you for your feedback and we're sorry for the inconvenience. We hope to be able to host you again in the future so we can provide you with an improved service.

10/10 Excellent

Cindy

Stayed 2 nights in Dec 2023
Response from Tremont Team on Feb 3, 2024
Thank you for your feedback!

2/10 Terrible

Ruth

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
It took them 3 hours after the time to check at 4:00 in to actually check us in, they made us wait until after 7:00 because the clerk who was supposed to check us in had to go clean our room, and she said that we could not wait inside because she had to lock the lobby. We requested a ground floor room due to health issues and the room they gave us was on a second floor. I was afraid I’d have another 3 hour wait if I complained. The room was clean but weird, it was a suite but the door between the rooms was missing and the heater in the second room was broken so our room never got over 65 degrees because the heater in our room had to work and heat 2 rooms. I didn’t request a suite and didn’t request one, but by the time I actually got in the room I was afraid to complain and loose the room we were assigned.
Stayed 1 night in Dec 2023
Response from Tremont team on Jan 1, 2024
We appreciate your detailed feedback and we apologize for the inconvenience. This is not the experience that we wanted you to have. We will continue to strive harder to provide you with a better service.

10/10 Excellent

Brandon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Workers was the best
The rooms were pretty nice and the beds were comfy. The office workers were so sweet and nice.
Stayed 1 night in Dec 2023
Response from Tremont team on Jan 1, 2024
We greatly appreciate your kind feedback and are delighted to hear that you enjoyed your experience at our place. It was a pleasure to have you as our guest, and we are committed to continuously improving our services to ensure that you receive an exceptional experience. We hope to be able to host you again in the future!