Ratings based on 1,220 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
84% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller

Accessible to town & major expressways

Posted 21-Apr-2015
Pros: Accessibility to downtown & expressways
Cons: Cleaning & taking recycle & garbage out daily
Location: My two sons were with me. One was seeing friends downtown & other visiting other areas around Toronto so location was main factor to stay at this hote
Friendly & helpful staff. However, was not aware nor informed daily house cleaning is to be requested
5 out of 5
Recommended
for Everyone
by A verified traveller

The hotel was great. Clean comfortable and reason

Posted 18-Apr-2015
Clean comfortable and friendly. It was a one night trip for business but I have nothing but good things to say about this hotel.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice Hotel. Close to destination.

Posted 17-Apr-2015
Pros: Room was comfortable and quiet. I like the lovely indoor pool.
Cons: Furniture in room was a bit dated but I understand the hotel is in the middle of renovations so I'm sure this will not be a problem in further stays.
Location: Close to office where I had an appointment. Didn't really check out nearby things to do but there seem to have been a lot of restaurants in the area.
Arrived early and receptionist was very accomodating in finding me a room so I could rest before my doctor appointment. Very pleased with the service at the Front Desk.
2 out of 5
by A verified travellerfrom Montréal

Service minable

Posted 16-Apr-2015
Pros: Les lits était bien
Cons: Formation au service et amélioration aux élévateur et système de WI-Fi
Service minable. Je n'avais pas de poubelle dans ma chambre et j'ai fait une demande au front desk mais je n'ai reçu que la poubelle le lendemain car j'ai fait la demande une deuxième fois. Le service Wi-Fi est pourri et la connexion fonctionnais 1 fois sur 2. Il y avais 3 ascenseurs et seulement fonctionnais correctement. De plus, vue que j'avais fais ma réservation en deux partie, ça créa des problèmes même si j'avais parler à quelqu'un de l'hôtel avant de faire la deuxième partie de la réservation et à l'arrivé. Le chauffage n'était pas facile à setter... soit qu'il fait chaud ou tu gel...
2 out of 5
by A verified traveller

Preferred Location, Preferred Pricing

Posted 13-Apr-2015
Pros: Location, Price
Cons: Overall grounds keeping Friendlier staff Working On site amenities (hot tub) Always requesting towels for the swimming pool (never any available)
Was assigned a room where maid service did not clean up after previous guest. Patio led to unkept area with garbage around property. Hot tub was out of service until further notice during my stay (apparently was out of service for an extended period before my arrival...may a month prior).
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Ontario

Conveniently located, well-laid-out, fine food.

Posted 10-Apr-2015
Pros: as above
Cons: stairs to the elevators didn't handle wheeled suitcases very well
Location: see above - we were not tourists - several family units scattered in the area
We were able to zip in and out from various east Toronto locations via the DVP; no hassle to park. The interior of the hotel is airy and spacious. The room was clean and spacious. The bed was comfortable. The steaks at the restaurant were surprisingly good.
2 out of 5
by A verified traveller

take care of extra charge surprise

Posted 10-Apr-2015
You have to pay 13.5 daily for parking. 15 for microwave Lifts old and very slow
3 out of 5
Recommended
for Everyone
by A verified traveller

Conveniently Located

Posted 7-Apr-2015
This hotel is located just off the Don Valley Parkway at Eglinton, which makes it convenient to various sites including getting downtown. It is not a glamorous hotel by any stretch, but it is nicely decorated and the staff is pleasant and helpful. Two of the three elevators were not in service while I stayed there, which made the wait sometimes long. I didn't visit the indoor pool and the outdoor pool was not open, so I cannot comment on them. I would stay here again for the price.
1 out of 5
by A verified traveller

Posted 3-Apr-2015
Hotel room was nothing like the pictures. Hotel room was dirty and run down. When leaving hotel in the morning. The cleaning staff carts were in the middle of the hall and had to shuffle my way by. At the same time they hounded me on multiple occasions which room I was in, if I was done in my room and to make sure I removed the occupant away sign. Once I managed to get to the elevator. Only one out of three was working and the only working elevator was being used by hotel staff. Waited ten minutes, gave up and walked down the stairs with my four peices of luggage.
2 out of 5
by A verified travellerfrom Barrie, ON

Beautiful lounge, dated rooms.

Posted 2-Mar-2015
Pros: Front desk staff was friendly.
I selected this hotel due to it's convenient location for a conference I was attending. Keys findings/disappointments: -Very dated rooms -Pillow felt like cotton balls -Peeling wallpaper -Stains on mattress / lamp shade / walls -Rough bedding that was not tucked in neatly -Women's change room in pool area did not provide adequate coverage -The elevators had many fingers prints and did not look like they had been cleaned in a while -When I asked to change rooms, we were placed on a floor where construction was taking place -Garbage bags outside of a couple of rooms into the night and not yet picked up upon check out -Police on site upon arrival, out of the managements control but unsightly upon check in -Ice machine did not work Moral of the story, if you are used to traveling well, do not stay here. A deal on Expedia is not worth it.