Ratings based on 1,044 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
83% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from ottawa, ON

Needs some renos but clean and comfortable!

Posted 30-Sep-2014
Pros: Service
Cons: Physical plant
Great and efficient check in, comfortable room, hotel requires some updates.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 29-Sep-2014
Very nice. Restaurant inside of the hotel is very pricey for what it offers. Unfortunately there is not much option to eat outside of the hotel within walking distance, so we were stuck with the restaurant options. Also, elevator is really slow and encourage to take stairs whenever you can.
3 out of 5
by A verified traveller from Picton Ontario

Not bad overall, but little things added up.

Posted 27-Sep-2014
Exterior of hotel was attractive. Hotel located with upscale condos giving it an exclusive feel. Lobby was renovated and very attractive and front desk staff were very nice. Upon arrival I felt good about my hotel choice. Our room was decorated nicely, but was one of the ones that hasn't yet been renovated. While clean and attractive, it was showing signs of wear and tear and was definitely in need of an update. Small irritating things started adding up and by the time we checked out I was ready to get out of there. Parking below ground was available but getting back to the hotel lobby was a bit of a chore and a maze. I will say that it was very well - marked though, so we didn't get lost. Elevators were slow and glitchy. Housekeeping tried to enter our room at ten after eight the morning of check out (noon) while we were still in bed but luckily we had the dead bolt on. Perhaps this wasv our fault for not using the do not disturb sign, but I thought it was a bit early to assume people had checked out. We planned to have the breakfast buffet at the hotel. It wasn't very busy but it took the two servers (who had both looked at us a bunch of times) to direct us to a seat. We sat for a couple of minutes and neither came over to the table, so we decided to keep spend our money elsewhere. The buffet was $15.95 per person, which I wasn't willing to part with for bad service. In the end, I might consider staying again once the whole property is fully renovated and updated
3 out of 5
Recommended
for Everyone
by A verified traveller from woodbridge, virginia

A okay hotel for the price under $100

Posted 15-Sep-2014
Cons: From garage parking to lobby or elevator was not convenience.
It was a okay experience here. Although the condition wasn't desired, for $100.00 stay in Toronto, it wasn't that bad. Forgot to mention, parking was $14 extra. The garage parking was so confusing, it took us over 10 mins to find the entrance to the elevator. I believe there's more than one hotel sharing the garage parking. We went to the wrong one first time.
4 out of 5
Recommended
for Everyone
by A verified traveller from Goderich, Ont

Nice hotel. Very quiet

Posted 15-Sep-2014
Parking is extra. Costs $12 a day. Quietest hotel I've stayed in. I'm a very light sleeper and I was right beside the ice machine and close to the elevators. Didn't hear them or the doors of other rooms. Beds are very comfy.
3 out of 5
by A verified traveller

Awful and untrained staff

Posted 13-Sep-2014
Hotel staff are not trained and able I submit standard orders, no ability to utilize email and historic operating practices. Would never go again
1 out of 5
by A verified traveller from Niagara Falls, ON

Hotel near place for an early morning appointment

Posted 10-Sep-2014
Pros: Nothing
Cons: All of the accessible rooms should be tried in a wheelchair. More attention by staff to people with disabilities to ensure their needs are met.
I called to book a wheelchair accessible room through expedia.ca. Once at the hotel we were sent to three rooms by the desk staff, before we got an actual "wheelchair accessible" room. The bathroom was dirty, and the wheel in shower had a wooden bar stool in it (un-usable) a sink I could not get to because it was boxed into a deep countertop, and the toilet had no space for anyone to assist me to get on or off of it. The indoor wheelchair stair lift was broken so we had to go outside to use another one, and it was so steep, I could not have managed it without help as it was way too steep. The room had carpet, which makes it very hard to wheel, too much furniture to ambulate around, and a window with a view of the roof. The beds were hard. The closet had a lower rod but sliding doors that I could not get anything into the closet in a wheelchair. We paid extra for a good room and got ripped off! Not happy!!
1 out of 5
by A verified traveller

Not at all satisfied.

Posted 10-Sep-2014
Staff was rude. Not at all accomodating. Manager was really rude and was trying to be dominating. Room was not at all similar to what it was being shown in the pictures.
5 out of 5
Recommended
for Everyone
by A verified traveller

Overnight stay

Posted 9-Sep-2014
This was just an overnight stay, but the hotel is gorgeous, great facilities. As you walk in you feel like you are entering a five star resort. Great outdoor pool area, with lounge chairs and a small tiki hut. Indoor pool area comprises of pool, hot tub and fitness area.
4 out of 5
Recommended
for Everyone
by A verified traveller from kingston

Nice hotel, food expensive and parking the same

Posted 2-Sep-2014
Check in took a long time but they gave me up grade and free parking