Ratings based on 1,014 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
83% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from guelph

Closed to wedding reception we were attending

Posted 18-Aug-2014
Pros: Clean, friendly
Cons: Check in long lines
Location: Didn't check anything out
Rooms were clean, long line up to check in, taxis were quick when called
3 out of 5
Recommended
for Everyone
by A verified traveller from Ontario

Hard to find but clean and friendly

Posted 15-Aug-2014
Pros: Friendly staff Clean
Cons: Parking Signage from the road
The hotel sign is small and can easily be missed. The driveway can be confusing as it is right beside the condo driveway adjacent to the hotel. Parking was difficult. No outside spots were available and a truck was blocking the drive to "addtional hotel parking". Once the truck finally moved, we managed to find lots of parking in the underground garage which is also shared by the condo next door. The hotel itself is clean (except the passage way from the underground parking to the hotel - which is also like a maze but well signed). The staff were very friendly and welcoming. The location was convenient for us as we were visiting relatives nearby. We would stay at this hotel again.
4 out of 5
Recommended
for Everyone
by A verified traveller from Gatineau, QC

Convenient location but ...

Posted 13-Aug-2014
Hotel well located with nice swimming pools. The beds were very comfy. The air circulation in the room was not good; there was no fan in the bathroom and despite being a non smoking room, it smelled cigarette when we arrived. Also a shame that we had to pay an extra for having a fridge in the room.
2 out of 5
by A verified traveller from Ottawa

Some Improvements to Make

Posted 13-Aug-2014
Pros: Good location and nice pool.
Cons: Housekeeping needs to be more vigilant about the rooms. More healthy choices in the breakfast room would be better.
Location: The Aga Khan centre will open in September.
The booking and check-in were faultless. However, the toilet was blocked and the curtains and bath mat for the shower were missing. The next room was fine. The staff in the breakfast room were very friendly but more healthy choices for the buffet would have been appreciated.
2 out of 5
by A verified traveller from Toronto

Bad Experience

Posted 9-Aug-2014
Pros: Clean.
Cons: Fix a/c, have fridge in room by check in time, provide keurig coffee maker as advertised.
Location: The pool looked nice.
We booked the deluxe king room that was described as having a/c, keurig coffee maker, green views and we requested a fridge. No green view - just a view of the parking lot. We arrived at 8:30pm and fridge was not in room. We called the front desk who said it was on it's way up. 20 minutes later, still no fridge, so we called down to cancel as we wanted to relax and not be interrupted. Another 20 minutes later, the fridge arrived. The a/c was not working, the machine would not turn on at all. We thought about requesting a new room with a/c, but we were tired and didn't want the hassle. In the morning, we woke up and realized there wasn't a coffee maker in the room at all. Upon checking out, I was not asked about my stay. I asked if we could have coffee since the machine wasn't in the room and the attendant told me I could ask at the restaurant but she couldn't guarantee they would give me coffee. We didn't bother. While waiting outside for a cab, there was loud elevator music blasting. There were many annoyances and I would not return.
3 out of 5
by A verified traveller

Just an average place to stay.

Posted 4-Aug-2014
Rooms need upgrading but the rest of the hotel is fine.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel

Posted 29-Jul-2014
Pros: clean food
Cons: the room .. a little too cold
great hotel and great staff .. thank you for everthing
3 out of 5
Recommended
for Families
by A verified traveller from Hogansburg, NY

On the Fence

Posted 29-Jul-2014
Pros: The hotel has a nice entry, it was clean. Very nice gym, that I did take advantage of. An outdoor and indoor pool, along with a hot tub.
Cons: I felt that for the price I was being charged that breakfast and parking would be included.
Location: It is easy to get to, right off the Don Valley Expressway. Not terribly far from shopping.
My overall experience was positive. It is a comfortable place to stay. Was a little pricey because I did not spend my days at the hotel. It was only a place to sleep because I was in town visiting family.
3 out of 5
Recommended
for Everyone
by A verified traveller

Had an outdoor pool.

Posted 29-Jul-2014
Decent hotel. Bathrooms not great. Outdoor pool a nice feature. Not thrilled people allow their diapered children in the hot tub.
5 out of 5
Recommended
for Couples
by A verified traveller from St. Marys, Ontario

mini-weekend

Posted 27-Jul-2014
Pros: location, and clean rooms very quiet
Cons: cut the cost a bit
Location: plenty to do with Science Centre close, malls, food.etc.etc
pleased with our accomodation eventhough the hotel was filled to capacity with "ravers"..staff were very helpful