Meeting facility

Reviews of Sheraton Centre Toronto Hotel

4 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 1090 out of 1757 reviews" "
Rating 8 - Good. 375 out of 1757 reviews" "
Rating 6 - Okay. 127 out of 1757 reviews" "
Rating 4 - Poor. 84 out of 1757 reviews" "
Rating 2 - Terrible. 81 out of 1757 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay near tons of restaurants
Stayed 1 night in Feb 2024
Response from General Manager on May 29, 2024
Dear Alah, Thank you for the wonderful review of your recent stay at the Sheraton Centre Toronto Hotel. We are pleased you found our location to be perfect for your plans. Situated in the heart of downtown Toronto, it is always great to hear that our guests took advantage of the many exciting things Toronto offers, like world-class dining, shopping, entertainment, and more. It was a pleasure having you as our guest, and we look forward to welcoming you back the next time you are in the area.Tim ReardonGeneral Manager

10/10 Excellent

Pedro

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Parking no god
Stayed 2 nights in May 2024

10/10 Excellent

Leticia, San Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

4/10 Poor

Nicole

Travelled with group
Disliked: Staff & service
We had booked the Sheraton because we thought it would be reliable in terms of timing and location. We had a wedding to attend for 5:00pm and check-in time was suppose to be at 3pm. We get there for 2:45pm and the room still wasnt ready yet and were told to wait. We asked to be accomodated to another room or any other way and we were denied. The front desk asked for my phone number while we wait so they can advised us when the room was ready. We waited till 3:20pm and no phone call was received, i went back to the front desk, waited in the long line to ask if the room was ready since no one called us. I cant even imagine if we had waited longer because we were in a rush to get ready and wasted more time. There were no communications, no acknowledgment or regards to anything from the staff or management received when they were aware that our group had a wedding to attend to and get ready for. I was very dissapointed of the service and respect from the staff and hotel. We were not impressed.
Stayed 1 night in May 2024
Response from General Manager on May 28, 2024
Dear Nicole, Thank you for taking the time to review your stay. We sincerely apologize for the inconvenience and frustration you encountered upon arrival. We regret that your room was not available when you arrived and are grateful for your patience. Your feedback is invaluable in helping us improve and ensure a smoother check-in experience for all our guests. We will address this appropriately to prevent such occurrences in the future. That said, we are glad you liked our location. We would welcome an opportunity to restore a more favorable impression the next time you are in the area.Tim ReardonGeneral Manager

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have never experienced such excellent service and hospitality by ALL STAFF as we did on this our first stay at the Sheraton. It was unbelievable.
Stayed 2 nights in May 2024

10/10 Excellent

Andriy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from General Manager on May 28, 2024
Dear Andriy, We are thrilled you had an excellent stay at Sheraton Centre Toronto, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Tim ReardonGeneral Manager

2/10 Terrible

Dilip, Edison

Water leakage led to changing of hotel room and kept in another hotel alrogether. Had to break with the group we were traveling with
Stayed 1 night in May 2024
Response from General Manager on May 28, 2024
Dear Dilip, Thank you for choosing our hotel and taking the time to rate your visit. We would like to apologize for the water leakage situation at our hotel and for any inconveniences you encountered as a result of this. We are so sorry this happened while you were here. Your feedback is crucial in our efforts to enhance your experience, and we are committed to making your future stays more enjoyable. Again, we deeply apologize for this event that was beyond our control, and we hope you will give us another opportunity to host you in the future.Tim ReardonGeneral Manager

10/10 Excellent

Rebecca

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always great service and clean rooms.
Stayed 1 night in May 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from General Manager on May 27, 2024
Dear Mike, On behalf of our team at Sheraton Centre Toronto, thank you for the excellent rating. We are delighted to know you had a great time while here and that we met all of your expectations. We enjoyed having you, and we hope to continue to be your hotel of choice whenever you return to Toronto.Tim ReardonGeneral Manager

10/10 Excellent

Kristen

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel with amazing staff who will offer help in any way they can. We always choose the Sheraton in downtown Toronto because there are never issues with parking a very large truck, valet is quick, dining options are endless and everything you need is within walking distance.
Stayed 1 night in May 2024

10/10 Excellent

sheldon

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing house house keeping, and Valet parking
Stayed 2 nights in May 2024
Response from General Manager on May 24, 2024
Dear Sheldon, We are delighted you chose the Sheraton Centre Toronto Hotel for your visit, and we are happy to know our team made your stay so memorable. We appreciate the acknowledgment of our hard-working housekeeping team, and we look forward to sharing your compliments with them. It is also wonderful to know that you found the convenience of our valet parking service to your liking. It was a pleasure having you as our guest, and we look forward to welcoming you back the next time you are in the area! Tim Reardon, General Manager

6/10 Okay

mark

Travelled with family
One of the most comfortable beds I have ever slept in. Just amazing. Too bad the price is a little high. And really guys, charging that much for food. Come on guys, you have totally nail the bed/sleeping part of it, now do ALOT better with the rest.
Stayed 4 nights in May 2024
Response from General Manager on May 24, 2024
Dear Mark, Thank you for choosing to stay with us and for your feedback. We are glad to know you overall had a pleasant stay and that our comfortable beds enhanced your time with us. That said, we apologize for not meeting your expectations concerning food pricing. We take the feedback from our valued guests seriously and assure you that we take careful consideration to be competitively priced for our area and season. Thank you again, and we hope you will choose us the next time you visit the area. Tim Reardon, General Manager

10/10 Excellent

Delma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is perfect nice and clean, staff receptionists are great except the valet parking service is poor
Stayed 1 night in May 2024

10/10 Excellent

Andrew

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, old fashioned, upscale hotel, 20 min walk to Skydome and CN tower tourist area. Very helpful staff
Stayed 2 nights in May 2024
Response from General Manager on May 20, 2024
Dear Andrew, Thank you for choosing Sheraton Centre Toronto Hotel and for your high rating. We are pleased you enjoyed our well-maintained property and convenient location. We take great pride in delivering friendly, professional service to all our guests, so we appreciate your generous remarks. Thank you once more, and we hope you will choose us again the next time you visit Toronto. Tim Reardon,General Manager

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
You will find it hard to find the included breakfast. Once you found a place to sit and get a waiter the food was excellent.
Stayed 1 night in May 2024
Response from General Manager on May 17, 2024
Dear Susan, Thank you for choosing Sheraton Centre Toronto Hotel and for your feedback. We hope your overall stay was pleasant. While we are glad you loved the delicious breakfast, we are sorry for the difficulties in finding a table. We are always looking to improve our guest experience; therefore, we appreciate your comments. It was a pleasure hosting you, and we hope to see you again soon. Tim Reardon,General Manager

10/10 Excellent

Ming

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Luc, Ottawa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 1 night in May 2024

6/10 Okay

Miri

Liked: Cleanliness, staff & service
It was kind of run down looking in the rooms. Also the room we were in had problems with internet for the TV. They were supposed to fix it the second day and when we got back at almost 10pm it was still broken. They moved our room which was nice but also a pain late at night. I asked them what happens if the second room also has internet issues. They assured me it wouldn’t but sure enough it didn’t work. So at almost 1030 pm we had to wait for the engineer and he did fix it but it was so late. I feel they should have offered something for all that trouble.
Stayed 4 nights in May 2024
Response from General Manager on May 14, 2024
Dear Miri, Thank you for relaying your comments and letting us know about your feedback. We are sorry to hear that your guest room fell short of your expectations. We take the feedback from our valued guests seriously and seek to improve based on your comments. Moreover, we apologize for the specific issue related to the television in the rooms assigned to you and the delay in resolving it which caused frustrations. Your patience is valued, and we will utilize your feedback to better our guest service. We hope you will allow us to host you again.Tim Reardon,General Manager

10/10 Excellent

Michelle

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2024
Response from General Manager on May 14, 2024
Dear Michelle, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Sheraton Centre Toronto Hotel.Tim Reardon,General Manager

8/10 Good

Nanor

Stayed 1 night in Feb 2024

10/10 Excellent

errol

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and friendly!
Stayed 3 nights in May 2024
Response from General Manager on May 12, 2024
Dear Errol, Thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved everything about your stay. It was a pleasure having you at Sheraton Centre Toronto Hotel, and we look forward to welcoming you back to Sheraton Centre Toronto Hotel.Tim Reardon,General Manager

2/10 Terrible

ali

Disliked: Cleanliness, staff & service, property conditions & facilities
worst experience i had
Stayed 1 night in May 2024
Response from General Manager on May 7, 2024
Dear Ali, Thank you for taking the time to post your review. We are truly sorry your visit was not the positive experience you deserve. We always want our guests to leave satisfied, and if given the opportunity, we would have taken measures to address every concern while you were staying with us. We hope you will consider giving us another chance to provide you with the hospitality and accommodations you deserve every time you choose us.Tim Reardon,General Manager

10/10 Excellent

Jason

Stayed 1 night in May 2024
Response from General Manager on May 27, 2024
Dear Jason, It was a pleasure receiving your fantastic rating for Sheraton Centre Toronto. Your feedback is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for being our guest; we look forward to your next visit.Tim ReardonGeneral Manager

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from General Manager on May 1, 2024
Dear Diane, On behalf of our team at Sheraton Centre Toronto Hotel, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to our city.Tim ReardonGeneral Manager

10/10 Excellent

Sara

Great atmosphere
Stayed 1 night in Apr 2024
Response from General Manager on May 4, 2024
Dear Sara, Thank you for choosing the Sheraton Centre Toronto Hotel for your trip to our city. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. We are glad you were pleased with all our services and that you had a comfortable time in our accommodations. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon. Tim Reardon,General Manager

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant checkin and decent in-room menu.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 24, 2024
Dear Richard, Thank you for choosing the Sheraton Centre Toronto Hotel for your recent stay. We are pleased you enjoyed our seamless check-in experience and room service menu. Thank you once more, and we hope to have you back with us again soon.Tim ReardonGeneral Manager

8/10 Good

Eduardo, Dallas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

6/10 Okay

Huda

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 22, 2024
Dear Huda, Thank you for rating your stay. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing.Tim Reardon,General Manager

10/10 Excellent

Sunghan, Greenville

Stayed 4 nights in Apr 2024

10/10 Excellent

Elo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the view over Toronto City Hall.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 20, 2024
Dear Elo, It was our pleasure welcoming you to the Sheraton Centre Toronto Hotel! We are thrilled that your experience was perfect from beginning to end and that you particularly enjoyed the view. On behalf of all of us, we thank you for taking the time to review our hotel, and we hope to see you again soon.Tim Reardon,General Manager

8/10 Good

Deborah

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice area and able to walk to dinner and sightseeing
Stayed 1 night in Apr 2024
Response from General Manager on Apr 18, 2024
Dear Tina, Thank you for the wonderful review of your recent stay at the Sheraton Centre Toronto Hotel. We are pleased you found our location to be perfect for your plans. It was a pleasure having you as our guest, and we look forward to welcoming you back the next time you are in the area.Tim ReardonGeneral Manager

6/10 Okay

Nancy

Travelled with group
Liked: Staff & service, amenities
The toilet wasn't flushing, we had to get it fixed. There weren't toothbrush and slippers provided, we had to ask for it.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Nancy, Thank you for reviewing your stay. We strive to provide fresh, comfortable accommodations to every guest, so we are genuinely sorry for the issues you experienced. We appreciate you bringing this to our attention, and we will address these with the relevant teams. We hope you will consider returning the next time you are in the area.Tim Reardon,General Manager

10/10 Excellent

Madison

Stayed 1 night in Apr 2024
Response from General Manager on May 5, 2024
Dear Madison, On behalf of our team at Sheraton Centre Toronto Hotel, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to our area.Tim Reardon,General Manager

8/10 Good

will

Stayed 1 night in Apr 2024

10/10 Excellent

Teresa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location —we walked to dinner and a show! Beautiful rooms and lobby area. Will definitely book again.
Stayed 1 night in Feb 2024
Response from General Manager on Apr 14, 2024
Dear Teresa, Thank you for sharing your experience with the Sheraton Centre Toronto Hotel. We are delighted to hear that you enjoyed the convenience of our excellent location, allowing you to explore the area easily. It is wonderful to know that you found our rooms and lobby area beautiful, providing a comfortable and inviting atmosphere during your stay. We appreciate your positive feedback and are thrilled to hear that you plan to visit us again. We look forward to welcoming you back and ensuring another enjoyable stay for you.Tim Reardon,General Manager

10/10 Excellent

Soraya

Stayed 1 night in Apr 2024

10/10 Excellent

Alyssa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how central Sheraton was to shopping centers/ dining options. Everything was walkable The staff was excellent, the room was clean. 10/10 experience
Stayed 2 nights in Apr 2024

10/10 Excellent

Natalie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Apr 2024
Response from General Manager on Apr 10, 2024
Dear Natalie, We are delighted you chose the Sheraton Centre Toronto Hotel for your visit, and we are happy to know our team made your stay so memorable. We appreciate the acknowledgment of our hard-working team, and we look forward to sharing your compliments with them. We hope you will make us your home whenever you are in town!Tim Reardon,General Manager

10/10 Excellent

Brianne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel! It was clean and spacious. I wish the rooms would’ve been sound proofed because we did hear people in the hallway constantly. Also the garden/terrace area was not open at the time we went (April) which was a big let down after seeing the gorgeous pictures online. There is self parking right across the street in a ramp which has an underground walkway to stay out of the elements. Security was prominent on property so no problems were even possible. All staff was very nice and informative. We didn’t eat here so I can’t rate any food services. Bed was very comfy and we had a nice view of Nathan Phillips Square out the window.
Stayed 1 night in Apr 2024

10/10 Excellent

Vanessa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay!
Stayed 1 night in Mar 2024
Response from General Manager on Apr 9, 2024
Dear Vanessa, It was our pleasure welcoming you to the Sheraton Centre Toronto Hotel! We are thrilled that your experience was perfect from beginning to end. On behalf of all of us, we thank you for taking the time to review our hotel, and we look forward to seeing you again soon.Tim Reardon,General Manager

8/10 Good

Susan

Stayed 2 nights in Apr 2024
Response from General Manager on May 22, 2024
Dear Susan, Thank you for sharing the nice rating about your experience at Sheraton Centre Toronto Hotel. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.Tim Reardon,General Manager

10/10 Excellent

Gordon

Stayed 2 nights in Mar 2024
Response from General Manager on Apr 26, 2024
Dear Gordon, Thanks for the nice rating! We are delighted your time at the Sheraton Centre Toronto Hotel was great, as we always strive to provide every guest with a memorable experience. We look forward to your return soon.Tim ReardonGeneral Manager

10/10 Excellent

Shane

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central
Stayed 1 night in Mar 2024

10/10 Excellent

Evangeline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay feel so relaxing
Stayed 1 night in Mar 2024
Response from General Manager on Apr 4, 2024
Dear Evangeline, Thank you for choosing the Sheraton Centre Toronto Hotel. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to make your next visit a great one.Tim Reardon,General Manager

10/10 Excellent

Lochlan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jude

Stayed 1 night in Feb 2024
Response from General Manager on Apr 4, 2024
Dear Jude, We are pleased your stay was a fantastic one, and we want to thank you for your excellent rating. All of us at Sheraton Centre Toronto Hotel look forward to your next visit.Tim Reardon,General Manager

10/10 Excellent

Chelsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 3, 2024
Dear Chelsey, Thank you for choosing the Sheraton Centre Toronto Hotel and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Tim Reardon,General Manager

10/10 Excellent

Jannine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception staff were outstanding. Most comfortable beds I have had in a hotel. Very nice looking hotel.
Stayed 1 night in Mar 2024