Breakfast, lunch, dinner served; Fusion cuisine

Reviews of Sandman Signature Toronto Airport Hotel

4 out of 5
Sandman Signature Toronto Airport Hotel
55 Reading Crt, Toronto, ON

Reviews

8.4

Very good

Rating 10 - Excellent. 1990 out of 3888 reviews" "
Rating 8 - Good. 1106 out of 3888 reviews" "
Rating 6 - Okay. 392 out of 3888 reviews" "
Rating 4 - Poor. 219 out of 3888 reviews" "
Rating 2 - Terrible. 181 out of 3888 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Nassima

Travelled with family and small children
Good overall. Without breakfast will not book again
Stayed 3 nights in May 2024

8/10 Good

brenda

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The staff are very friendly and helpful. Love the gym, swimming pool and our room. The bed was very comfy. We enjoyed our stay, would love to stay here again
Stayed 14 nights in May 2024

8/10 Good

Colleen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The beds are so comfy, probably the best i have ever skept on.
Stayed 1 night in May 2024
Response from GM on May 28, 2024
Hello Colleen, We’re glad to see that you enjoyed your stay at our hotel and pleased to hear you loved our comfy beds. We try our level best to make our guests feel at home who are away from home. We appreciate you taking the time to give us your feedback and hope to see you again.

4/10 Poor

Shannon

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Keegan

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great facility's
Stayed 1 night in May 2024
Response from GM on May 28, 2024
Thanks for the great feedback Keegan!

10/10 Excellent

Allan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Suad

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Violet

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff was friendly and helpful
Stayed 4 nights in May 2024
Response from GM on May 28, 2024
Hello Violet, We are so happy our friendly staff were able to help you during your stay. Hope to see you again soon.

10/10 Excellent

kwabena

Travelled with group
Liked: Cleanliness, property conditions & facilities
An excellent hotel
Stayed 1 night in May 2024
Response from GM on May 28, 2024
Thanks Kwabena for the excellent rating and feedback.

10/10 Excellent

Colton

Liked: Property conditions & facilities
It’s was good
Stayed 1 night in May 2024

4/10 Poor

Jason

Travelled with family
Disliked: Cleanliness, amenities
Our room was dirty and in disrepair. The crown moulding was falling down, open hole in the shower ceiling and spiders. Ice machine outside our door was very noisy all night and then the construction and drilling started early in the AM. The pics of the pool area are very misleading as well, extremely small area, wouldn’t stay here again…
Stayed 1 night in May 2024
Response from GM on May 28, 2024
Hello Jason, We appreciate your feedback about your recent stay with us. We apologize for the less than desirable experience you had here. Rest assured we will address these issues promptly and do hope you can give us another chance in the future.

10/10 Excellent

Jillian

Liked: Cleanliness, property conditions & facilities
Great check in, clean, rooms are lovely, close to park and fly,
Stayed 1 night in May 2024
Response from GM on May 28, 2024
Thanks for the nice review Jillian. We greatly appreciate it.

10/10 Excellent

Blaise, Toronto

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was a great hotel. Enjoyed the stay as it was a nice hotel which had all that you needed. Staff was friendly and it was a close walk to the convention centre. I'd stay here again next time.
Stayed 2 nights in May 2024
Response from GM on May 28, 2024
Hello Blaise, We're thrilled to hear about your satisfaction with your stay and look forward to welcoming you back to the Sandman Signature Toronto Airport Hotel in the near future.

10/10 Excellent

Matthew

Liked: Cleanliness, amenities, property conditions & facilities
Very clean and reasonable eveything in the room felt modernized the tap in the bathroom felt tight to trun on and off but it still works i notced one of the night stand drawers where like broken and i noticed there was like few chip pices under the couch other then that the stay was pretty good
Stayed 2 nights in May 2024
Response from GM on May 28, 2024
Hello Matthew, We're glad you found our hotel clean, reasonable and modernized. We sincerely apologize for the issues with the tap, cleanliness, and the broken drawer. Thank you for bringing these matters to our attention.

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very pleased to be Sandman's Hotel guest for the Anime Con! Thank you!
Stayed 1 night in May 2024
Response from GM on May 28, 2024
Hello Adam, So thrilled you had a nice time with us during the Anime Convention. We hope to see you again soon!

10/10 Excellent

Maryse

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from GM on May 28, 2024
Thanks so much Maryse for the 5/5 rating!

10/10 Excellent

Sylvia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
very comfortable place to stay and the front staff was exceptionally friendly and helpful
Stayed 1 night in May 2024
Response from GM on May 28, 2024
So glad to hear about your comfortable stay Sylvia. We all hope to see you again soon.

10/10 Excellent

Edward Michael

Travelled with family
Liked: Cleanliness, property conditions & facilities
All good, however, the transportation van is in dire need of repairs. We almost didn’t make it back from the airport. The driver has informed management to no avail!!! Wrong area to cut corners!!
Stayed 1 night in May 2024
Response from GM on May 28, 2024
Hello Edward, Glad to hear you stay was all good however would like to apologize about the shuttle. We will look into this matter with the shuttle company. Thanks for bringing this matter to our attention.

10/10 Excellent

Kesha

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great fully functional room. I don’t regret the marginally higher rate that I paid.
Stayed 1 night in May 2024
Response from GM on May 28, 2024
Hello Kesha, Thank you for your nice review. We hope to welcome you back in the near future.

8/10 Good

Pat

Liked: Cleanliness, property conditions & facilities
It was nice friendly people
Stayed 1 night in May 2024
Response from GM on May 28, 2024
Hello Pat, Glad you met our friendly team. We hope you visit us again soon!

10/10 Excellent

Jaden

Travelled with partner
Good
Stayed 1 night in May 2024
Response from GM on May 28, 2024
Thank you Jaden for the good rating!

10/10 Excellent

Leslie

Liked: Cleanliness, property conditions & facilities
Good
Stayed 1 night in May 2024
Response from GM on May 28, 2024
Thanks so much Leslie for wonderful rating!

10/10 Excellent

Brigitte

Liked: Amenities, property conditions & facilities
Everything was nice i enjoy staying at this hotel
Stayed 1 night in May 2024
Response from GM on May 28, 2024
So nice to read that you enjoyed you stay with us Brigitte. We hope to see you again soon.

10/10 Excellent

Elizabeth, Regina

Travelled with family
Liked: Cleanliness, property conditions & facilities
We were allowed a late check out after having travelled over 20 hours. It was most welcome!
Stayed 1 night in May 2024
Response from GM on May 28, 2024
Hello Elizabeth, We are thrilled that the late check allowed you to get the rest you needed after your 20 hours of traves. We hope to see you again soon.

10/10 Excellent

Shannon

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from GM on May 28, 2024
Thanks Shannon for the perfect score!

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice location. Staff was very kind and answered all the questions we had. Loved that they provided a shuttle to the airport.
Stayed 2 nights in May 2024
Response from GM on May 28, 2024
Hello Sarah, Thank you so much for staying with us and for the feedback. We are so happy to read that you had a nice stay and we hope to see you again very soon!

8/10 Good

Norma

Liked: Cleanliness, amenities, property conditions & facilities
Clean room.
Stayed 1 night in May 2024
Response from GM on May 28, 2024
Thank you Norma for the review. We really appreciate it.

10/10 Excellent

Christa

Liked: Cleanliness, property conditions & facilities
Clean, comfy and convenient. Moxies on site was great to eat. Shuttle service to and from the airport was quick and parking at the hotel was reasonably priced.
Stayed 1 night in May 2024
Response from GM on May 22, 2024
Hello Christa, Thank you for your kind words about our clean, comfy and convenient hotel. We're thrilled you enjoyed our shuttle service, and Moxie's food, and look forward to welcoming you back in the future.

8/10 Good

Timothy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great to be near the airport for our flight tomorrow
Stayed 1 night in May 2024
Response from GM on May 22, 2024
Hello Timothy, We are very happy to read you were content with our location being near the airport. We hope to see you again on your next trip!

8/10 Good

Nora

Liked: Amenities
Friendly staff, pretty clean efficient service (shuttle and check in)
Stayed 1 night in May 2024
Response from GM on May 22, 2024
Thank you very much Nora for the feedback. We greatly appreciate it.

8/10 Good

Walid, Edmonton

Travelled with family
Liked: Amenities
Good hotel overall!
Stayed 1 night in May 2024
Response from GM on May 22, 2024
Thanks Walid for taking the time to give us your feedback! Hope to see you again soon!

10/10 Excellent

Sahibjit

Liked: Cleanliness, property conditions & facilities
Front desk - Sahil was great .
Stayed 2 nights in May 2024
Response from Sahil on May 20, 2024
Thank you so much for your kind words Sahibjit.

8/10 Good

alvareze

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from GM on May 22, 2024
Thanks for the rating Alvareze!

8/10 Good

Quincy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from GM on May 22, 2024
Thanks Quincy for the rating!

10/10 Excellent

Melanie

Perfect for what we needed!
Stayed 1 night in May 2024
Response from GM on May 22, 2024
Hello Melanie, Glad to hear we had everything you needed. Hope to see you again soon.

6/10 Okay

Lyndsey

Travelled with family and small children
Hotel is nice, check in staff was so pleasant but it was a long wait as she was the only one working.
Stayed 1 night in May 2024
Response from GM on May 22, 2024
Hello Lyndsey, Thank you for staying with us and for the feedback. Our sincere apologies for the long wait at check in. We will try our very best to improve our services.

10/10 Excellent

Mary Rose

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
First time here and Tasia was great explaining all the amenities available. Thank you for the safe and hospitable space. We will visit again soon!
Stayed 2 nights in May 2024
Response from GM on May 22, 2024
Hello Mary Rose, We're thrilled to hear about your positive experience with Tasia and that she was great at explaining all the amenities. Thank you for choosing to stay at the Sandman Signature Toronto Airport Hotel and for the kind review.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I wish I could remember her name at check in but she was amazing. She acknowledged my VIP status and gave me my upgrade. Great job!
Stayed 1 night in May 2024
Response from GM on May 22, 2024
Thank you John for your kind words! We're thrilled to hear of your positive experience with our amazing staff.

10/10 Excellent

Eugene

Travelled with family, Travelled with pets
Liked: Cleanliness, property conditions & facilities
Friendly, courteous and accommodating staff.
Stayed 1 night in May 2024
Response from GM on May 22, 2024
Hello Eugene, Thank you for staying with us. We are happy you got to meet our friendly, courteous and accommodating staff. We hope to see you again soon.

8/10 Good

Ruth

Travelled with family
Liked: Cleanliness, property conditions & facilities
I did not like to have to pay for parking
Stayed 1 night in May 2024
Response from GM on May 22, 2024
Hello Ruth, We appreciate your feedback about our hotel. We're sorry to hear that you were not happy about the parking charge. Many hotels in the Airport area charge for parking and we are happy to say we are one of the lowest in cost. We hope to see you again soon.

8/10 Good

Colleen

Travelled with partner
Liked: Cleanliness, property conditions & facilities
No communication when checking in. No hotel amenities were communicated. Beds are so comfortable, big plus!
Stayed 1 night in May 2024
Response from GM on May 22, 2024
Hello Colleen, Thank you for your feedback. Please accept our sincere apologies for the lack of communication upon check in. We are glad however you found our beds to be so comfortable. We hope we can provide you with a better check in experience on your next visit.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great having restaurant off lobby
Stayed 1 night in May 2024
Response from GM on May 22, 2024
Hello David, We are so thrilled you enjoyed our restaurant, Moxies. We hope to see you again soon.

10/10 Excellent

Kevin, Surrey

Liked: Cleanliness, amenities, property conditions & facilities
Always a good spot to stay Thank you
Stayed 1 night in May 2024
Response from GM on May 22, 2024
Thank you Kevin for always choosing to stay with us the Sandman Signature Toronto Airport Hotel! See you next time!

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wry nice , great people will stay there again
Stayed 1 night in May 2024
Response from GM on May 22, 2024
Thank you so much Gary for the very nice review. We appreciate it.

10/10 Excellent

Tracey

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from GM on May 22, 2024
Thanks so much Tracy for the great rating!

10/10 Excellent

Meagan

Good for travelling
Stayed 1 night in May 2024
Response from GM on May 28, 2024
Hello Meagan, Glad to see we were a good choice hotel for your travels. We aim to be the hotel of choice for Pearson International Airport and look forward to seeing you on your next trip.

8/10 Good

Randy

Moxies on site is nice. Rooms nice
Stayed 1 night in May 2024
Response from GM on May 17, 2024
Thanks you Randy for the kind words!

6/10 Okay

Katherine

Disliked: Property conditions & facilities
Dirty lobby and elevators
Stayed 1 night in May 2024
Response from GM on May 22, 2024
Hello Katherine, We are truly sorry if the lobby and elevators were not as clean as we would have hoped. Thank you for bringing this to our attention, and we will address these issues immediately. We hope you can give us another opportunity to "wow" you in the near future.

10/10 Excellent

Jenny

Liked: Cleanliness
Stayed 1 night in May 2024
Response from GM on May 17, 2024
Thanks for the great rating Jenny!

10/10 Excellent

gary

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location , very clean shuttle to and from airport was excellent. Recommend
Stayed 1 night in May 2024
Response from GM on May 17, 2024
Thank you Gary for the kind words and for the recommendation! We appreciate it.