Breakfast, lunch, dinner served; Fusion cuisine

Reviews of Sandman Signature Toronto Airport Hotel

4 out of 5
Sandman Signature Toronto Airport Hotel
55 Reading Crt, Toronto, ON

Reviews

8.4

Very good

Rating 10 - Excellent. 1953 out of 3837 reviews" "
Rating 8 - Good. 1097 out of 3837 reviews" "
Rating 6 - Okay. 390 out of 3837 reviews" "
Rating 4 - Poor. 217 out of 3837 reviews" "
Rating 2 - Terrible. 180 out of 3837 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Nora

Liked: Amenities
Friendly staff, pretty clean efficient service (shuttle and check in)
Stayed 1 night in May 2024

8/10 Good

Walid, Edmonton

Travelled with family
Liked: Amenities
Good hotel overall!
Stayed 1 night in May 2024

10/10 Excellent

Sahibjit

Liked: Cleanliness, property conditions & facilities
Front desk - Sahil was great .
Stayed 2 nights in May 2024
Response from Sahil on May 20, 2024
Thank you so much for your kind words Sahibjit.

8/10 Good

alvareze

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Quincy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Melanie

Perfect for what we needed!
Stayed 1 night in May 2024

6/10 Okay

Lyndsey

Travelled with family and small children
Hotel is nice, check in staff was so pleasant but it was a long wait as she was the only one working.
Stayed 1 night in May 2024

10/10 Excellent

Mary Rose

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
First time here and Tasia was great explaining all the amenities available. Thank you for the safe and hospitable space. We will visit again soon!
Stayed 2 nights in May 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I wish I could remember her name at check in but she was amazing. She acknowledged my VIP status and gave me my upgrade. Great job!
Stayed 1 night in May 2024

10/10 Excellent

Eugene

Travelled with family, Travelled with pets
Liked: Cleanliness, property conditions & facilities
Friendly, courteous and accommodating staff.
Stayed 1 night in May 2024

8/10 Good

Ruth

Travelled with family
Liked: Cleanliness, property conditions & facilities
I did not like to have to pay for parking
Stayed 1 night in May 2024

8/10 Good

Colleen

Travelled with partner
Liked: Cleanliness, property conditions & facilities
No communication when checking in. No hotel amenities were communicated. Beds are so comfortable, big plus!
Stayed 1 night in May 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great having restaurant off lobby
Stayed 1 night in May 2024

10/10 Excellent

Kevin, Surrey

Liked: Cleanliness, amenities, property conditions & facilities
Always a good spot to stay Thank you
Stayed 1 night in May 2024

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wry nice , great people will stay there again
Stayed 1 night in May 2024

10/10 Excellent

Tracey

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Randy

Moxies on site is nice. Rooms nice
Stayed 1 night in May 2024
Response from GM on May 17, 2024
Thanks you Randy for the kind words!

6/10 Okay

Katherine

Disliked: Property conditions & facilities
Dirty lobby and elevators
Stayed 1 night in May 2024

10/10 Excellent

Jenny

Liked: Cleanliness
Stayed 1 night in May 2024
Response from GM on May 17, 2024
Thanks for the great rating Jenny!

10/10 Excellent

gary

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location , very clean shuttle to and from airport was excellent. Recommend
Stayed 1 night in May 2024
Response from GM on May 17, 2024
Thank you Gary for the kind words and for the recommendation! We appreciate it.

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The guest services staff were very accommodating and helpful with printing some last minute documents for me to use for me meeting tomorrow. Nice facilities and the Moxie's restaurant on site, did not disappoint!
Stayed 1 night in May 2024
Response from GM on May 17, 2024
Hello William, Thank you so much for staying with us here at the Sandman Signature Toronto Airport Hotel. We are so pleased that our team was able to assist you with the last minute printing needs for your meeting and that Moxies did not disappoint! We hope to see you again soon.

8/10 Good

Anasika

Travelled with family
Liked: Cleanliness, amenities
The property was clean and the front desk staff were courteous.
Stayed 1 night in May 2024
Response from GM on May 17, 2024
Hello Anasika, We are so happy you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Diriana

Liked: Cleanliness, property conditions & facilities
Good
Stayed 1 night in May 2024
Response from GM on May 17, 2024
Thanks Diriana for the good rating!

10/10 Excellent

Robbie

Travelled with family
Liked: Cleanliness
Hotel needs better coffee selection in room
Stayed 1 night in May 2024
Response from GM on May 17, 2024
Hello Robbie, Thank you for staying with us and for your feedback. We will definitely keep you recommendation about the coffee in mind for future changes. Take care!

10/10 Excellent

Cleopatra

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and it had good amenities
Stayed 1 night in May 2024
Response from GM on May 17, 2024
Hello Cleopatra, happy to read you enjoyed your clean room and the amenities we had to offer. See you next time!

10/10 Excellent

Steve

Liked: Cleanliness
Stayed 1 night in May 2024
Response from GM on May 17, 2024
Thanks for the great rating Steve!

10/10 Excellent

Karol

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great layout!
Stayed 1 night in May 2024
Response from GM on May 17, 2024
Thanks for the great feedback Karol!

10/10 Excellent

Sheila

Convenient, loved the restaurant
Stayed 1 night in May 2024
Response from GM on May 13, 2024
Hello Sheila, We are so thrilled you loved the restaurant and found our location convenient. We look forward to welcoming you back in the near future.

10/10 Excellent

Jorge, London

Liked: Cleanliness, amenities, property conditions & facilities
Very nice property and amazing service. We will be coming back.
Stayed 1 night in May 2024
Response from GM on May 17, 2024
Hello Jorge, So thrilled to read about the amazing service you had. We look forward to welcoming you back soon!

8/10 Good

Major

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean quiet comfortable near lots of places to eat
Stayed 1 night in May 2024
Response from GM on May 13, 2024
Hello Major, Thank you so much for the review. We re happy you enjoyed your stay and hope to see you again soon.

4/10 Poor

Shara

Travelled with family
Disliked: Cleanliness, amenities
Small room and bathroom. Check out is at 11am- we were extended a late checkout. Had the do not disturb sign on our door. 8:30am we were woken up to 6 knocks n the door then the door trying to get opened. I jumped out of bed and went to the door, it was housekeeping. She could obviously see I just woke up then says sorry then asks what time check out is. I looked at her and said well it’s 11am but I was extended a late check out. Not impressed at all. Why would she be knocking on our door at 8:30am when check out is not till 11am the asking me what time check out is. This was the first time at this hotel and will be the last. I also have friends who are travelling to Toronto and were staying at this hotel. I will be letting them know to cancel their reservation and book elsewhere. I did mention this to the lovely girl at the front desk this am after she asked how my stay was. She said she would offer me something but since I prepaid in full she could not offer me anything. She was so apologetic about what happened. But it was not her fault. Just very unhappy with our first stay at a sandman hotel. Will definitely not book with this brand again.
Stayed 1 night in May 2024
Response from GM on May 13, 2024
Hello Shara,Thank you very much for staying with us and for the feedback. We are very sorry to read about your disturbance caused by our housekeeping staff. We appreciate you bringing this to our attention so we can speak to our team and prevent this from happening again. We really hope you can give us another chance in the near future.

8/10 Good

Gordon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good value for travelers flying in and out of Pearson. Great dinner at Moxies.
Stayed 1 night in Apr 2024
Response from GM on May 13, 2024
Hello Gordon, Thanks for the great review. We hope to see you again soon.

10/10 Excellent

Candice

Liked: Cleanliness, property conditions & facilities
Decently priced option near the airport
Stayed 3 nights in Apr 2024
Response from GM on May 8, 2024
Thanks Candice for your review. We greatly appreciate it!

10/10 Excellent

Francis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great value. Pleasing amenities. Quiet. Very comfortable bed.
Stayed 1 night in May 2024
Response from GM on May 13, 2024
Hello Francis, Thank you so much for staying with us at the Sandman Signature Toronto Airport Hotel and for the great review. We are so happy you found us to be of great value, had pleasing amenities, were quiet and enjoyed the comfy bed. We hope to see you again in the near future.

10/10 Excellent

Mari

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
No breakfast, everything else- perfect!
Stayed 1 night in Mar 2024
Response from GM on May 8, 2024
Thank you Mari for the review. We apologize for the lack of breakfast but are so happy you were content with everything else. Hope to see you again soon!

4/10 Poor

Tyler

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
So i initially got this hotel for the fact it was close to my destination with a hot tub... Come to find out the hot tub was the same temperature as the pool "cold"
Stayed 1 night in May 2024
Response from GM on May 8, 2024
Hello Tyler, We are so very sorry for the issue with hot tub but are grateful you brought it to our attention. We will look into this promptly. We hope you can give us another chance in the near future.

10/10 Excellent

Laurie

Travelled with family
Liked: Cleanliness, property conditions & facilities
Excellent stay, efficient service. Nice beds
Stayed 1 night in May 2024
Response from GM on May 7, 2024
Thank you Laurie for this excellent review!

10/10 Excellent

Yaquelin

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from GM on May 8, 2024
Thanks Yaqueline for the amazing rating!

6/10 Okay

Jen

Liked: Cleanliness, property conditions & facilities
There was only one person at the desk, trying to manage phone calls, shuttle injuries, and check ins. For the cost of the room m, there should be far more staff available to help.
Stayed 1 night in May 2024
Response from GM on May 7, 2024
Hello Jen, We are so sorry our staff members were unavailable to help. Thank you for bringing this matter to our attention. We will ensure more assistance is readily available for all our guests.

10/10 Excellent

Arwen

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
front desk was very friendly. Clean and quiet hotel. My only 'complaint' is that the QR info stated the fitness center was open at 6am. But when I went at 6, the door said it was 24 hours. I would have gone earlier and got a longer workout it if I had known. This is relatively small and I also realize it wont impact most people.
Stayed 1 night in May 2024
Response from GM on May 7, 2024
Hello Arwen, Thank you for taking the time to give us your feedback. We apologize for the confusion with the gym hours. We will look into this matter and make the proper modifications. Thank you for bringing this to our attention.

10/10 Excellent

Lucretia

Liked: Cleanliness, property conditions & facilities
Close to airport, shuttle available for early morning flight. Clean and very nice
Stayed 1 night in Apr 2024
Response from GM on May 7, 2024
Hello Lucretia, We are so happy to read that you enjoyed your stay with us. We hope to see you again on your next trip!

8/10 Good

Christian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice place
Stayed 1 night in May 2024
Response from GM on May 7, 2024
Thank you Christian for this nice review.

10/10 Excellent

cathy

Liked: Cleanliness, amenities, property conditions & facilities
Good pick up at airport
Stayed 1 night in May 2024
Response from GM on May 7, 2024
Hello Cathy, we are so glad you had a good pick up at the airport and that you enjoyed your stay. We hope to see you again soon.

8/10 Good

Christian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice and spacious double-queen room, and good proximity to the airport (with a complimentary shuttle). A few snags: we had trouble activating our key cards (it took 3 attempts); our bathtub drain plug didn't work; and it took several tries to successfully reach the front desk by phone.
Stayed 1 night in May 2024
Response from GM on May 7, 2024
Hello Christian, Thank you for staying with us and for your feedback. We are genuinely sorry to hear about your your troubles with your keycards, bathtub drain and your unsuccessful attempts to reach our staff. Thank you for bringing this to our attention, and we'll work extremely hard to ensure such issues are addressed more effectively in the future.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great stay
Stayed 1 night in May 2024
Response from GM on May 7, 2024
Thanks Michael for the rating!

10/10 Excellent

Jordan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great stay !
Stayed 1 night in Apr 2024
Response from GM on May 7, 2024
Thanks for the great rating Jordan!

10/10 Excellent

Albert

Stayed 1 night in Apr 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice room, friendly staff, easy shuttle. Our only complaint is how noisy the bar/dining room is. Loud pounding rock music does not facilitate relaxation after a day of travelling.
Stayed 1 night in Apr 2024
Response from GM on May 7, 2024
Hello John, Thank you for your kind words about our nice rooms, friendly staff and easy shuttle. We're sorry for the inconvenience regarding the loud music at Moxies. We appreciate your understanding and feedback.

10/10 Excellent

Molly

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great having a complimentary shuttle. We appreciated the clarity of instructions about where to find the shuttle at Pearson airport.
Stayed 1 night in Apr 2024
Response from GM on May 1, 2024
Hello Molly, Thank you for staying with us at the Sandman Signature Toronto Airport Hotel. We are happy to read you appreciated the shuttle as well as the instructions on where to find it. We are glad we made you travels a bit less stressful. We hope to see you again on you next trip!

10/10 Excellent

Ashley

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lady at desk was super helpful
Stayed 1 night in Apr 2024
Response from GM on May 1, 2024
Hello Ashley,We are so thrilled you met our super helpful team members. We strive to provide excellent service so reading this makes us so proud of the work we do! We hope to see you again in the future.