Room, 1 King Bed | Lobby

Reviews of Four Points by Sheraton Toronto Airport East

3.5 out of 5
Four Points by Sheraton Toronto Airport East
2180 Islington Ave, Toronto, ON

Reviews

8.6

Excellent

Rating 10 - Excellent. 133 out of 259 reviews" "
Rating 8 - Good. 86 out of 259 reviews" "
Rating 6 - Okay. 25 out of 259 reviews" "
Rating 4 - Poor. 9 out of 259 reviews" "
Rating 2 - Terrible. 6 out of 259 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Guest Services Team on Mar 9, 2020
Hello Anonymous, Thank you for your review ! We hope to see you again soon.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent stay.
It wasn't too bad. Originally had a room on the 8th which had too much wind noise on it. However, they immediately moved us to a room on the 5th which was much better. Service seemed decent. Room was clean. However, none of the devices through the tv worked (Hdmi hook up/ mirroring for phone or blue tooth). It is an older building originally so for the cost it's a bad go.
Stayed 2 nights in Feb 2020
Response from GM on Mar 7, 2020
Thank you for taking the time to comment on your recent stay here at the hotel. We appreciate your feedback, as it gives me a focus on what needs to be improved. We hope to see you soon.

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2020
Response from GM on Mar 7, 2020
Thank you for the 5 star review of our hotel and your stay here; we really appreciate it. I am thrilled to know you have enjoyed your stay here. We look forward to serve you again in the nearbfuture.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Guest Services Team on Mar 6, 2020
Dear Anonymous, Thank you for choosing us ! We are glad that your stay went well. Our teams work hard to ensure our guests have a great experience. Hope to see you again in the very near future !

8/10 Good

Grant

Stayed 5 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from GM on Feb 28, 2020
Thank you for the time off your day to give us a review we highly appreciate the 10 out of 10 rating. We are joyous to know you have enjoyed your sty here. Thank you once again.

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 1 night in Feb 2020
Response from GM on Feb 25, 2020
Thank you for the time off your day to give us a great review; 5 star rating. We highly appreciate the feedback. Thank you once again.

8/10 Good

milan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Guest Services Team on Feb 23, 2020
Dear Milan, Thank you for reviewing us 8/10. It is good to hear you enjoyed your stay here. Should anything we could have done to enhance your stay experience, please let us know.

10/10 Excellent

Abby

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay, but far from the city
An overall nice stay in Toronto. The hotel was very nicely updated. The staff was very helpful and friendly. However, the restaurant in the lobby wasn't anything to write home about, and it was awfully far from downtown. We spent over $40 CAD one way into the city every day. Would stay much closer next time.
Stayed 1 night in Sep 2019
Response from GM on Feb 19, 2020
Thank you for taking the time to comment on your recent stay here at the hotel. We appreciate your feedback, as it gives me a focus on what needs to be improved. We hope to see you soon. Yes, we are 15 kilometers from downtown Toronto. There are many ways to get to downtown Toronto. I apologize if all the options were not provided to you. other options are; airport train express; cost is about $13.00. Subway is only $6.00 per person. We look forward to serve you again.

8/10 Good

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Guest Services Team on Feb 17, 2020
Hello Darren, Thank you for reviewing us. Glad to hear your stay went well. We hope it is not too long to see you again !

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The bathroom was updated, which I appreciated, and I always like complimentary bottles of water which they included.
Stayed 1 night in Feb 2020
Response from Guest Services Team on Feb 16, 2020
Hello Anonymous, Thank you for reviewing us. We are glad that you enjoyed the newly renovated room with updated bathroom. Hope it is not too long until we see you again !

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Friendly Staff , clean, good food at restaurant. I’d definitely book again
Stayed 1 night in Feb 2020
Response from Guest Services Supervisor on Feb 12, 2020
Hello Anonymous, Thank you for your kind words ! It is great to read you enjoyed our renovated room, and great service from our hotel associates. Hope it is not too to to see you again !

10/10 Excellent

Verified traveller

Liked: Staff & service
Stayed 2 nights in Feb 2020
Response from Guest Services Supervisor on Feb 12, 2020
Thank you for rating us 5/5. It is glad to read you enjoyed your stay. Hope it is not too long until we see you again !

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is located right beside train tracks. Frequent and loud
Stayed 1 night in Jan 2020
Response from Guest Services Team on Jan 31, 2020
Dear Anonymous, Thank you for sharing your review with us. You might be able to hear outside noise if you are a light sleeper, but not to worry !Complimentary earplugs are available at front desk at your request. Thank you once again for reviewing us, and we hope to have another opportunity to welcome you back in the future.

8/10 Good

Verified traveller

Stayed 1 night in Jan 2020
Response from Guest Services Team on Jan 26, 2020
Dear Anonymous, Thank you very much for choosing us ! We hope it's not too long until we see you again in the near future.

10/10 Excellent

M

Stayed 1 night in Jan 2020

4/10 Poor

Verified traveller

Stayed 3 nights in Jan 2020
Response from Guest Services Team on Jan 22, 2020
Dear Anonymous, It seems that you were not satisfied with your reservation here with us. We apologize for that. Please do not hesitate to reach out to us should anything you want to discuss. Hope to hear from you soon.

10/10 Excellent

Judi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Guest Services Team on Jan 11, 2020
Dear Judi, Thank you for sharing your stay with us. We are glad that your stay went well. Hope it is not too long until we see you again in the very near future !

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Guest Services Team on Jan 11, 2020
Hello Anonymous, Thank you for reviewing us. We are glad your stay went well. Please do not hesitate to let us know should anything we can improve to elevate your stay. Hope to see you again very soon !

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Jan 2020
Response from Guest Services Team on Jan 11, 2020
Hello Anonymous, Thank you for sharing your review with us. We see that you were not satisfied with your stay, please accept our apologies for that. Please do not hesitate to let us know what we should have done to improve the stay experience. Hope we will have another opportunity to welcome you back in the near future to show you how a true Four Points stay should be !

10/10 Excellent

Alex, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a restaurant (Fionn Maccools) directly in the hotel which made everything a bit easier. The room was clean, the bed was super comfortable and the tv was set up so that you could cast your shows/videos from your phone, onto the tv which was awesome. Will definitely stay here again!
Stayed 1 night in Jan 2020
Response from GM on Jan 8, 2020
Thank you for taking time out of your day and giving us feedback. We are joyous to know you had a good experience with our hotel facilities. We look forward to see you again!

10/10 Excellent

Domenic

Liked: Staff & service
Stayed 1 night in Dec 2019

10/10 Excellent

Jay

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from GM on Jan 3, 2020
Thank you for taking the time to send a review on your recent stay here at the hotel. We appreciate your feedback. We hope to see you soon.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Staff & service
There was not enough towels for me and 3 children. There is not enouth of the soap. Drain opening needs to be done in each unit. I wasnt able to use a sink in a washroom because it was stuck with previous customets hair pieces and other dirt.
Stayed 2 nights in Dec 2019
Response from Guest Services Team on Dec 31, 2019
Hello Anonymous, Thank you for sharing your stay with us. We do apologize to hear you did not have enough soap and towels during your stay. For your future stay, please do not hesitate to let us know upon check-in or a quick phone call to the desk during your stay for extra amenities. Your review has been shared with our Housekeeping and Maintenance team as a way to improve our guests' experience. Have great happy new year, and we hope to see you again whenever your travels bring you to the area !

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
They have a good parking Space I Will be nice If they have room service specialist in breakfast
Stayed 3 nights in Dec 2019
Response from Guest Services Team on Dec 29, 2019
Dear Anonymous, Thank you very much for sharing your review ! We are delighted to hear you enjoyed your stay. Our restaurant Fionn Maccools can only do take-out, but Front Desk team can help bring food to your room. Thank you once again for your candid feedback, and hope it's not too long until we see you again in the near future !

8/10 Good

gr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from Guest Services Team on Dec 29, 2019
Thank you for sharing your stay with us. We hope to see you again soon. Happy holidays to you and your family !

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2019
Response from GM on Dec 26, 2019
Thank you for sharing your experience. We are delighted to be rated 5 star. We look forward to serve you again.

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was excellent, the room was perfect and the bar/restaurant was very nice.
Stayed 1 night in Dec 2019
Response from GM on Dec 26, 2019
We are delighted you have enjoyed your stay here. Thank you for your comments on our customer service. It is an honor to be rated 5 star. We look forward to see you again.

8/10 Good

Patrick

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from GM on Dec 23, 2019
Thank you for sharing your experience of your most recent stay with us. We look forward to serve you again.

8/10 Good

tsiyona

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2019
Response from GM on Dec 18, 2019
We are pleased you have enjoyed your stay here. Thank you for the review as it has given us tips on what we should work on in the future.

8/10 Good

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from GM on Dec 18, 2019
Thank you for sharing your experience here. We hope to see you in the near future.

6/10 Okay

George

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fix your door seals
Doors “howl” all night due to wind outside. Barely slept for 2 days.
Stayed 2 nights in Dec 2019
Response from GM on Dec 12, 2019
Thank you for the feedback we really appreciate it. I am sorry to hear that you did not sleep because of the wind outside. I have become aware that some of our guest are light sleepers; earplugs are available at our front desk for guest who are sensitive to noise. We look forward to serve you again in the near future.

10/10 Excellent

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and friendly. there are four differfent locations. make sure you go to the right one. they all have the same name
Stayed 1 night in Dec 2019
Response from Guest Services Team on Dec 12, 2019
Hello Anonymous, Thank you for your review ! Hope to see you again very soon.

10/10 Excellent

MM

Liked: Cleanliness, staff & service, property conditions & facilities
If you are staying at this propery you require a vehicle. Otherwise lots of money for uber. It is in a high way (the 401) and is close to the airport.. but far enough you need a ride. There is a Walmart on the other side of the high way with some fast food options. No fine dining beside the restaurant in the hotel. Rooms and service are great!! hotel room is spacious. The higher end room has a little kitchenette with plates, cutlery and a litte burner with pots.
Stayed 1 night in Dec 2019
Response from Guest Services Supervisor on Dec 11, 2019
Dear MM, Thank you for sharing your stay with us. We are delighted to read you enjoyed our newly renovated room with upgraded amenities, and most of all, the service provided by our hotel associates. Looking forward to your next stay ! Ryan

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff and clean rooms. Convenient to the Yorkdale mall and priced well
Stayed 1 night in Dec 2019
Response from Guest Services Supervisor on Dec 9, 2019
Hello Anonymous, Thank you for staying with us. We are delighted to hear you enjoyed our newly renovated rooms, convenient location, and the service from our staff. Hope to see you again soon ! Ryan

8/10 Good

Vera, Grand Bend, ON

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room. Updated, comfortable and well appointed. The only negative was the window shade was not a blackout blind. Other than that, would recommend the hotel and would stay again!
Stayed 1 night in Dec 2019
Response from GM on Dec 9, 2019
Thank you for taking the time to comment on your recent stay here at the hotel. We appreciate your feedback, as it gives me a focus on what needs to be improved. We hope to see you soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Guest Services Team on Dec 9, 2019
Hello Anonymous, Thank you for rating us 5/5. We hope to see you again soon !

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Front Office Supervisor on Dec 8, 2019
Dear Anonymous, Thank you for your candid review 10/10 ! We are glad you enjoyed your stay with us. Looking forward to your next stay with us ! Ryan

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reastaurant bar and staff were wonderful! No sauna or steam rooms though!
Stayed 1 night in Nov 2019
Response from Front Office Supervisor on Dec 5, 2019
Hello Anonymous, thank you for your review. It's great to read you found our on-site restaurant Fionn Maccools and its staff wonderful. We do not have Sauna or Steam room at this moment, but who knows what future holds ! Hope it's not long until we see you again in the very near future. Ryan

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019
Response from Front Office Supervisor on Dec 3, 2019
Thank you for reviewing us 5/5 ! Glad to hear you enjoyed your stay. We hope to see you soon. Warm Regards, Ryan

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Front Office Supervisor on Dec 1, 2019
Hello Anonymous, Thank you for reviewing us 10/10. We are glad to hear you enjoyed our newly renovated hotel. Hope to see you again soon ! Ryan

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent stay
I really just spent the night there. But it was clean, staff were friendly, and the room was clean. It was a decent stay.
Stayed 1 night in Nov 2019
Response from Front Office Supervisor on Nov 30, 2019
Hello Anonymous, thank you for sharing your stay. I'm delighted to hear you found our newly renovated hotel clean and most of all you had the great service provided by our hotel associates . Please do not hesitate to let us know what we can improve to get a prefect score from valued guests, such as yourself. Ryan

6/10 Okay

Verified traveller

Travelled with partner
Liked: Property conditions & facilities
PRO-Property was clean and very tidy. CON-Rate charged per night $135 was higher than advertised on internet $104. Reason - demand was high.
Stayed 2 nights in Nov 2019
Response from Front Office Supervisor on Nov 30, 2019
Hello Anonymous, thank you for reviewing us. We are glad that you found our newly renovated hotel clean and tidy. In regards to the rate, we certainly have our rates competitive with the airport area that might cause fluctuation during "peak time". We strongly recommend our guests to book reservation early in advance to enjoy Special Advance purchase Rates. Thank you once again for sharing your stay. We hope to see you again soon. Ryan

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
Stayed 3 nights in Nov 2019
Response from GM on Nov 28, 2019
Thank you for your feedback, we are delighted you have enjoyed your stay here. We look forward to serve you again in the near future.

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent customer service
Great customer service. I'm sorry I didn't get their names but we checked in around 1pm on Nov 25th. When we got to our room they called almost immediately to make sure the room was ok and upon checkout they also asked how our night was. I will definitely stay here again.
Stayed 1 night in Nov 2019
Response from GM on Nov 27, 2019
Thank you for giving us a review. We are pleased you have enjoyed your stay and we appreciate your comment on our customer service. We look forward to have the pleasure to serve you again in the near future.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everythingbwas great. Clean. Fast. Good staff. No problems at all
Stayed 1 night in Nov 2019
Response from Front Office Supervisor on Nov 24, 2019
Hello Anonymous, Thank you for sharing your stay with us ! We are delighted to hear you enjoyed our renovated hotel and also the service provided by our hotel associates. Looking forward to your next stay ! Ryan

10/10 Excellent

Sandy, Crow Lake

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near a venue we were attending a party at. Great to be so close.
Stayed 1 night in Nov 2019
Response from Front Office Supervisor on Nov 24, 2019
Hello Sandy, Thank you for your kind review. Hope it's not too long until we see you again ! Ryan

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from GM on Nov 14, 2019
Thank you for sharing your experience here. We hope to see you in the near future.

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was quiet, sooo comfortable, staff excellent and very accommodating. And i love the free shuttle to and from airport. Definitely recommend this hotel. My soon to be son in law recommended it to me. He stays quite often for work and pleasure.
Stayed 1 night in Nov 2019
Response from GM on Nov 10, 2019
Thank you for your feedback on your stay here. We are joyous you have found our hotel comfortable and staff accommodating. Feedback from our guests is significant to us. Our goal is to consistently deliver comfortable accommodations and great service. We look forward to serve you again.

10/10 Excellent

Bruce, Canada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Phenomenal staff and service!! The hotel is up to date and in great condition. Rooms are comfortable, well appointed and clean. I stay at a lot of hotels and this one beats out many pricey properties.
Stayed 1 night in Nov 2019
Response from GM on Nov 8, 2019
Thank you for taking time out of your day and giving us feedback. We are joyous to know you had a good experience at our hotel. Thank you and we look forward to have the pleasure to serve you again.