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Reviews of Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
5585 Ambler Dr, Mississauga, ON

Reviews

7.2

Good

Rating 10 - Excellent. 969 out of 2962 reviews" "
Rating 8 - Good. 861 out of 2962 reviews" "
Rating 6 - Okay. 474 out of 2962 reviews" "
Rating 4 - Poor. 288 out of 2962 reviews" "
Rating 2 - Terrible. 370 out of 2962 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Malack

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Clean and friendly
Stayed 1 night in Mar 2024

10/10 Excellent

Malack

Liked: Property conditions & facilities
Everyone was friendly but everyone in the front desk should speak English not Punjabi
Stayed 1 night in May 2024

6/10 Okay

gordon

Travelled with family and small children
The shuttle bus driver was not very helpful
Stayed 1 night in May 2024
Response from Management. on May 19, 2024
Thank you for bringing this matter to our attention. We apologize for any inconvenience caused by the service provided by our shuttle bus driver. Ensuring excellent customer service is of utmost importance to us, and we take your feedback seriously. Rest assured, we will investigate this issue and take appropriate measures to ensure that all our guests receive the assistance and support they deserve. If there are any further details you'd like to share or if you have any other concerns, please feel free to reach out to us directly. We appreciate your patience and understanding

8/10 Good

Paul

Travelled with family
Staff helpful
Stayed 4 nights in May 2024
Response from Management. on May 19, 2024
Thank you for taking the time to share your positive feedback regarding the helpfulness of our staff. We are delighted to hear that our team members were able to assist you during your stay. Providing exceptional service is a top priority for us, and we greatly appreciate your recognition of our efforts. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back in the future

6/10 Okay

Nedra

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in May 2024
Response from Management. on May 19, 2024
Thank you for taking the time to share your feedback with us. We're glad that you chose to stay with us, and we appreciate your honest review.We understand that your experience may not have been perfect, and we apologize for any aspects of your stay that did not meet your expectations. Your feedback regarding your rating is valuable to us as it helps us identify areas where we can improve and enhance our services.We would love to learn more about your specific concerns or any areas where you feel we could have done better. Your satisfaction is important to us, and we want to ensure that we address any issues to make your future stays more enjoyable.If you're willing to share more details or if there's anything we can do to make things right, please feel free to reach out to us directly. We value your input and hope to have the opportunity to welcome you back for a more satisfactory experience in the future. Thank you again for choosing to stay with us.

10/10 Excellent

Dammar

Travelled with partner
Best to stay
Stayed 4 nights in May 2024

6/10 Okay

Rose

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The bed was too hard. The tracks for the sliding door were so dirty you could hardly slide the door open. I would be afraid if there was a fire you could not get out. There was a tea bag and a pkge of coffee but no sugar or creamer. I worked in the hotel business for 15 yrs and know about standards. On my next visit to Mississauga I will seek different accommodations.
Stayed 1 night in May 2024
Response from Management. on May 19, 2024
We appreciate you taking the time to provide detailed feedback about your recent stay. It's disappointing to learn that we fell short of meeting your expectations, and we sincerely apologize for the discomfort and inconvenience you experienced during your time with us.Your comments regarding the firmness of the bed, cleanliness of the sliding door tracks, and the lack of essential amenities in your room are concerning, and we take them very seriously. Please know that we have immediately addressed these issues with our housekeeping and maintenance teams to ensure that they are rectified and do not recur in the future.As someone with extensive experience in the hotel industry, your insights are particularly valuable to us, and we regret that we did not meet the high standards that you rightfully expect. We understand your decision to seek alternative accommodations for your next visit to Mississauga, but we sincerely hope that you would reconsider and give us another opportunity to provide you with the exceptional service and comfort that you deserve.If you would like to discuss your experience further or if there's anything else we can do to make amends, please don't hesitate to reach out to us directly. We genuinely value your feedback and the opportunity to regain your trust. Thank you for bringing these issues to our attention, and we hope to have the chance to welcome you back under more favorable circumstances in the future.

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was well kept spacious
Stayed 1 night in Apr 2024
Response from GSM on May 18, 2024
Thank you Oliver , I will share it with staffStay Safe

10/10 Excellent

Anika

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 2 nights in May 2024
Response from Management. on May 19, 2024
We're thrilled to hear that you had a good stay with us! Providing a comfortable and enjoyable experience for our guests is our ultimate goal, and we're delighted that we were able to meet your expectations. Your satisfaction is our greatest reward, and we hope to have the pleasure of welcoming you back for another great stay in the future. If there's anything we can do to make your next visit even better, please don't hesitate to reach out. Thank you for choosing us, and we look forward to your next stay

10/10 Excellent

Lecita

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Management. on May 19, 2024
Thank you so much for your wonderful review and for choosing to stay with us! We're delighted to hear that you had such a positive experience during your time here. Providing exceptional service and comfort to our guests is our top priority, and we're thrilled that we could meet and exceed your expectations.Your perfect rating means a lot to us, and it's truly rewarding to know that you enjoyed your stay. We're particularly glad to hear that you found our accommodations to your liking and that our team was able to contribute to making your visit memorable.

8/10 Good

Sean

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
It was a friendly place to stay, but was updated rather poorly. The outlets are lose and you can tell they weren’t completed by a professional. Be choosy where you plug in your devices
Stayed 2 nights in May 2024
Response from Management. on May 19, 2024
Thank you for sharing your experience with us. We're glad to hear that you found our establishment to be friendly, and we appreciate your feedback regarding the condition of the outlets. Ensuring the safety and comfort of our guests is paramount to us, and we apologize for any inconvenience caused by the state of the outlets. Your comments will be forwarded to our maintenance team for immediate review and rectification. We strive to continually improve our facilities, and your insights are invaluable in this process. If there's anything else you'd like to share or if we can assist you further, please feel free to reach out. We hope to have the opportunity to welcome you back in the future and provide you with an enhanced experience. Thank you for choosing to stay with us.

8/10 Good

Tara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great stay.
Stayed 1 night in May 2024
Response from GSM on May 16, 2024
Thank you Tara.I will share it with the team.Stay safe.

8/10 Good

ABimbola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is good
Stayed 2 nights in May 2024
Response from Jade on May 16, 2024
Thank you so much for the excellent review! We are thrilled to hear that you had a great experience during your stay at Quality Inn & Suites. Our team works hard to provide top-notch service and amenities for our guests, and we are delighted to know that we exceeded your expectations. We hope to welcome you back again in the future for another enjoyable stay. Thank you for choosing Quality Inn & Suites!

10/10 Excellent

Helena, Aylmer

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable bed
Stayed 1 night in May 2024
Response from Jade on May 16, 2024
Thank you so much for the excellent review! We are thrilled to hear that you had a great experience during your stay at Quality Inn & Suites. Our team works hard to provide top-notch service and amenities for our guests, and we are delighted to know that we exceeded your expectations. We hope to welcome you back again in the future for another enjoyable stay. Thank you for choosing Quality Inn & Suites!

8/10 Good

Reg

I think the owners are trying to do some upgrading, but not hiring the professionals to do it and it shows. Our room was not particularly clean, but the breakfast was good
Stayed 1 night in May 2024
Response from Jade on May 16, 2024
Thank you so much for the excellent review! We are thrilled to hear that you had a great experience during your stay at Quality Inn & Suites. Our team works hard to provide top-notch service and amenities for our guests, and we are delighted to know that we exceeded your expectations. We hope to welcome you back again in the future for another enjoyable stay. Thank you for choosing Quality Inn & Suites!

10/10 Excellent

Thomas

Liked: Staff & service
I have no idea what the property was like all I know it was down and weird bro but lots of buildings hotels is beautiful inside
Stayed 1 night in May 2024
Response from Jade on May 15, 2024
Thank you so much for the excellent review! We are thrilled to hear that you had a great experience during your stay at Quality Inn & Suites. Our team works hard to provide top-notch service and amenities for our guests, and we are delighted to know that we exceeded your expectations. We hope to welcome you back again in the future for another enjoyable stay. Thank you for choosing Quality Inn & Suites!

10/10 Excellent

harlyn

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Jade on May 16, 2024
Thank you so much for the excellent review! We are thrilled to hear that you had a great experience during your stay at Quality Inn & Suites. Our team works hard to provide top-notch service and amenities for our guests, and we are delighted to know that we exceeded your expectations. We hope to welcome you back again in the future for another enjoyable stay. Thank you for choosing Quality Inn & Suites!

10/10 Excellent

Shearice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant staff, made the experience even better.
Stayed 1 night in May 2024
Response from Jade on May 14, 2024
Thank you so much for the kind words and positive feedback about your recent stay at Quality Inn & Suites. We are thrilled to hear that you had a great experience with our staff and found our hotel to be clean and welcoming. We strive to provide excellent service and comfortable accommodations for all of our guests, so it's wonderful to know that we met your expectations. We are also pleased that our 12 pm check-in time was convenient for you.We truly appreciate your review and hope to welcome you back for another fantastic stay in the future. Thank you for choosing Quality Inn & Suites!

10/10 Excellent

KARLENE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay here. The Staffs was super welcoming and accommodating. I arrived little after 12 noon from a long flight and they checked me in and gave me a lovely room with king sized bed. The room was Nice, spacious and clean. It even Had a fridge, microwave, coffe maker and toiletries.The complimentary breakfast and free shuttle to the airport was a bonus. I Would definitely recommend and will stay again.
Stayed 1 night in May 2024
Response from Jade on May 14, 2024
Thank you so much for the kind words and positive feedback about your recent stay at Quality Inn & Suites. We are thrilled to hear that you had a great experience with our staff and found our hotel to be clean and welcoming. We strive to provide excellent service and comfortable accommodations for all of our guests, so it's wonderful to know that we met your expectations. We are also pleased that our 12 pm check-in time was convenient for you.We truly appreciate your review and hope to welcome you back for another fantastic stay in the future. Thank you for choosing Quality Inn & Suites!

2/10 Terrible

Angel

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower was cloth
Stayed 3 nights in May 2024
Response from Jade on May 14, 2024
Thank you for your feedback. We strive to provide the best possible experience for all of our guests and we apologize if we fell short in any way during your stay. We would appreciate more specific information about your experience so that we can address any issues and improve for future guests. Please feel free to contact us directly to discuss your concerns further. Thank you for bringing this to our attention.

10/10 Excellent

Anita

Liked: Staff & service, amenities, property conditions & facilities
I think coming through the front doors and seeing the smiles of the 2 people behind the desk. They were soso very friendly, helpful and friendly and accommodating. Will definitely be staying there again
Stayed 1 night in May 2024
Response from Jade on May 15, 2024
Thank you so much for the excellent review! We are thrilled to hear that you had a great experience during your stay at Quality Inn & Suites. Our team works hard to provide top-notch service and amenities for our guests, and we are delighted to know that we exceeded your expectations. We hope to welcome you back again in the future for another enjoyable stay. Thank you for choosing Quality Inn & Suites!

8/10 Good

Trudy, summerford

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable
Stayed 1 night in May 2024
Response from Jade on May 13, 2024
Thank you so much for the excellent review! We are thrilled to hear that you had a great experience during your stay at Quality Inn & Suites. Our team works hard to provide top-notch service and amenities for our guests, and we are delighted to know that we exceeded your expectations. We hope to welcome you back again in the future for another enjoyable stay. Thank you for choosing Quality Inn & Suites!

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For an airport hotel it is very far from the airport. Hotel was clean and quiet but breakfast disappointing
Stayed 1 night in May 2024
Response from Jade on May 13, 2024
We appreciate your positive feedback about our hotel and apologize for the disappointment with our breakfast. We will address this issue with our team to ensure a better experience for our guests in the future. Thank you for bringing this to our attention.

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They provide transportation to the airport. The breakfast coyld improve a bit
Stayed 1 night in Apr 2024
Response from Jade on May 13, 2024
Thank you so much for the excellent review! We are thrilled to hear that you had a great experience during your stay at Quality Inn & Suites. Our team works hard to provide top-notch service and amenities for our guests, and we are delighted to know that we exceeded your expectations. We hope to welcome you back again in the future for another enjoyable stay. Thank you for choosing Quality Inn & Suites!

10/10 Excellent

Daniel, Coquitlam

Travelled with family
Hotel has exceeded expectations
Stayed 2 nights in May 2024
Response from Jade on May 13, 2024
Thank you so much for the excellent review! We are thrilled to hear that you had a great experience during your stay at Quality Inn & Suites. Our team works hard to provide top-notch service and amenities for our guests, and we are delighted to know that we exceeded your expectations. We hope to welcome you back again in the future for another enjoyable stay. Thank you for choosing Quality Inn & Suites!

2/10 Terrible

Gary

Travelled with partner
Disliked: Cleanliness, staff & service
They don’t really want to pick you up from the airport. We had to get a Uber. Rooms are dirty.
Stayed 1 night in May 2024
Response from Jade on May 13, 2024
We are sorry to hear that you did not have a positive experience during your stay at our property. We strive to provide all of our guests with a comfortable and enjoyable stay, and we apologize if we fell short of meeting your expectations. We appreciate your feedback and will use it to improve our services for future guests. Thank you for bringing this to our attention.

2/10 Terrible

Helen

Travelled with partner
I do not recommend this hotel at all. While the staff were very nice, the hotel was filthy. We were told the rooms were renovated. Hard to believe. The air quality was very poor. We have stayed at many Toronto airport hotels and never heard the planes taking off and landing. At this hotel, you could clearly hear the planes, nonstop all night long. This was partly due to the fact that the patio doors need to be replaced. They don’t close properly necessitating the need for a makeshift bar keeping the door closed and secured. The lock portion is snapped off and the gap around the door is at least 1/4 inch. All the chairs in our room and the lobby were filthy. Many times we enjoy eating a dinner in our room. Tho this room did have a microwave and fridge we had no appetite to eat food in this room. This hotel needs a lot of TLC, upgrading, and loads of cleaning. By circumstance, we arrived at the hotel too early to check in so we asked if we could store our luggage in the meantime. They didn’t have a secure room and instead we had to leave our baggage in a snack room which was accessible to everyone. Tho they told us “it’s been OK up to this point”, it was unnerving. The towels were small and worn and didn’t match, which I thought was kind of odd. They did provide a half decent breakfast and the staff did keep the area clean but again, the chairs in the dining room were filthy. There were no recycling bins in our room or the lobby, unheard of in this day and age. Zero stars!
Stayed 2 nights in May 2024
Response from Jade on May 13, 2024
We apologize for the inconvenience you experienced during your stay at our Quality Inn & Suites. We take feedback from our guests very seriously and will address your concerns with our housekeeping team to ensure that rooms are thoroughly cleaned for future guests.We regret that we do not have a designated luggage storage room and will look into possible solutions for this issue. We will also ensure that the breakfast area and chairs are cleaned regularly to maintain a clean and comfortable dining experience for our guests.We understand that the noise from the nearby planes was disruptive to your stay and apologize for any inconvenience this may have caused. We will look into possible solutions to minimize the impact of the noise on our guests' experience.We are glad to hear that you had a positive interaction with our staff and will be sure to pass along your compliments to them. We strive to provide exceptional customer service and will continue to do so to ensure a pleasant stay for all of our guests.Thank you for bringing these issues to our attention, and we hope to have the opportunity to welcome you back in the future to provide a more enjoyable experience.

6/10 Okay

Patricia Euricka

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024
Response from Jade on May 13, 2024
Thank you so much for the excellent review! We are thrilled to hear that you had a great experience during your stay at Quality Inn & Suites. Our team works hard to provide top-notch service and amenities for our guests, and we are delighted to know that we exceeded your expectations. We hope to welcome you back again in the future for another enjoyable stay. Thank you for choosing Quality Inn & Suites!

4/10 Poor

Chris

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property needs some attention. The door only had 1 cote of paint. Cracks in the walls. Could hear through the wall the conversation of the people in the next room..
Stayed 2 nights in May 2024
Response from Jade on May 10, 2024
Thank you for taking the time to leave a review. We apologize that your experience did not meet your expectations. We would appreciate any additional feedback you can provide so that we can address any issues and improve our services. Our goal is always to provide a comfortable and enjoyable stay for all of our guests. Thank you for choosing Quality Inn & Suites.

10/10 Excellent

Stephany

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely come back
Stayed 1 night in May 2024
Response from Jade on May 13, 2024
Thank you so much for the excellent review! We are thrilled to hear that you had a great experience during your stay at Quality Inn & Suites. Our team works hard to provide top-notch service and amenities for our guests, and we are delighted to know that we exceeded your expectations. We hope to welcome you back again in the future for another enjoyable stay. Thank you for choosing Quality Inn & Suites!

4/10 Poor

Mallory

Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms are not like the picture. Wish I would have spent the extra 50$ for something a little nicer. Wall paper is falling off the wall. Soft spots in the floor, flooring peeling up. Cheap black rubber stick on trim. The “new” flooring was installed so poorly, chunk of floor missing at the wall and it was cut short. Huge bump to get into bathroom because they didn’t rip out the old tile. Rooms are tiny. All around very ghetto hotel. But atleast there was no bed bugs
Stayed 1 night in May 2024
Response from Jade on May 9, 2024
Thank you for taking the time to leave a review. We apologize that your experience did not meet your expectations. We would appreciate any additional feedback you can provide so that we can address any issues and improve our services. Our goal is always to provide a comfortable and enjoyable stay for all of our guests. Thank you for choosing Quality Inn & Suites.

2/10 Terrible

John

We never made it to the hotel because we missed the connecting flight in Mexico City and we are still in Mexico City. We try to cancel the hotel reservation but bad connection at the Mexico airport! And no reply back yet
Stayed 1 night in May 2024
Response from Jade on May 10, 2024
Dear guest,Thank you for your feedback regarding your recent stay at Quality Inn & Suites. We understand the frustration of missing your flight and the inconvenience this has caused you.We regret to inform your booking has a pre-pay, no cancellation policy booking, which means we are unable to provide a refund. We apologize for any confusion or inconvenience this may have caused.We sincerely hope that your travels moving forward are smooth and hassle-free. Thank you for choosing Quality Inn & Suites for your accommodations.Safe travels,

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to the airport with transportation to and from the airport. Front desk staff very pleasant and efficient even ar 1am.
Stayed 1 night in Apr 2024
Response from Jade on May 9, 2024
Thank you so much for the excellent review! We are thrilled to hear that you had a great experience during your stay at Quality Inn & Suites. Our team works hard to provide top-notch service and amenities for our guests, and we are delighted to know that we exceeded your expectations. We hope to welcome you back again in the future for another enjoyable stay. Thank you for choosing Quality Inn & Suites!

10/10 Excellent

Gabor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful.
Stayed 1 night in May 2024
Response from Jade on May 9, 2024
Thank you so much for the excellent review! We are thrilled to hear that you had a great experience during your stay at Quality Inn & Suites. Our team works hard to provide top-notch service and amenities for our guests, and we are delighted to know that we exceeded your expectations. We hope to welcome you back again in the future for another enjoyable stay. Thank you for choosing Quality Inn & Suites!

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, property conditions & facilities
I travelled a lone. This is a place I can recommend to anyone. Very clean and safe … near the airport for convenience. Staff are excellent especially the receptionist Jane and the driver who pick and drop from the airport
Stayed 2 nights in May 2024
Response from Jade on May 9, 2024
Thank you so much for your kind words and glowing review of Quality Inn & Suites! We are thrilled to hear that you had a safe and clean stay with us, and that our convenient location worked well for you. It's great to know that our staff, including Jade at reception and our shuttle driver, made a positive impression on you. We will be sure to pass along your compliments to them. We truly appreciate your feedback and hope to welcome you back again soon!

4/10 Poor

Sharon

Stayed 2 nights in May 2024
Response from Jade on May 10, 2024
Thank you for taking the time to leave a review. We apologize that your experience did not meet your expectations. We would appreciate any additional feedback you can provide so that we can address any issues and improve our services. Our goal is always to provide a comfortable and enjoyable stay for all of our guests. Thank you for choosing Quality Inn & Suites.

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Jade on May 9, 2024
Thank you so much for the excellent review! We are thrilled to hear that you had a great experience during your stay at Quality Inn & Suites. Our team works hard to provide top-notch service and amenities for our guests, and we are delighted to know that we exceeded your expectations. We hope to welcome you back again in the future for another enjoyable stay. Thank you for choosing Quality Inn & Suites!

2/10 Terrible

Gabriela

I waited 1 hour for the shuttle; the shuttle drove by twice with no stopping. When I called the hotel they hung up I went to another motel I would like my money back
Stayed 1 night in May 2024
Response from Jade on May 10, 2024
Thank you for taking the time to leave a review. We apologize that your experience did not meet your expectations. We would appreciate any additional feedback you can provide so that we can address any issues and improve our services. 905-238-3500.

10/10 Excellent

Marian, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, good experience.
Stayed 1 night in May 2024
Response from Jade on May 8, 2024
Thank you so much for the excellent review! We are thrilled to hear that you had a great experience during your stay at Quality Inn & Suites. Our team works hard to provide top-notch service and amenities for our guests, and we are delighted to know that we exceeded your expectations. We hope to welcome you back again in the future for another enjoyable stay. Thank you for choosing Quality Inn & Suites!

10/10 Excellent

lawson

Liked: Staff & service
Overall amazing stay
Stayed 7 nights in Apr 2024
Response from Jade on May 8, 2024
Thank you so much for the excellent review! We are thrilled to hear that you had a great experience during your stay at Quality Inn & Suites. Our team works hard to provide top-notch service and amenities for our guests, and we are delighted to know that we exceeded your expectations. We hope to welcome you back again in the future for another enjoyable stay. Thank you for choosing Quality Inn & Suites!

10/10 Excellent

Nikki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very polite. Check in and check out were very fast. Free shuttle to the airport which was a bonus
Stayed 1 night in May 2024
Response from Jade on May 8, 2024
Thank you so much for the excellent review! We are thrilled to hear that you had a great experience during your stay at Quality Inn & Suites. Our team works hard to provide top-notch service and amenities for our guests, and we are delighted to know that we exceeded your expectations. We hope to welcome you back again in the future for another enjoyable stay. Thank you for choosing Quality Inn & Suites!

6/10 Okay

Luis Enrique

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We liked the shuttle bus and closeness to the airport, there are some food chains around that were very helpful, just 15 minutes walking max. We had a bad experience with them requesting 100 CAD as deposit with no warning from their websites or emails. Soundproof? I am not very sure since they must work on the doors gaps, we were able to hear others walking and closing doors, etc. The staff was great and kind.
Stayed 2 nights in May 2024
Response from Jade on May 7, 2024
Thank you for taking the time to review your recent stay at Quality Inn & Suites. We are delighted to hear that you were pleased with our attentive staff and the convenience of our shuttle service. We strive to provide excellent service to all of our guests.In regards to the incidental deposit of 100, it is standard practice at most hotels to collect a deposit upon check-in. This is to cover any potential damages or incidentals during your stay, and it is refunded in full at check out as long as there are no issues.We apologize for any inconvenience caused by the lack of soundproofing in the rooms. We understand the importance of a quiet and comfortable stay, and we will take your feedback into consideration to improve our facilities.We appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Thank you for choosing Quality Inn & Suites.

8/10 Good

Rhonda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was great…fast check in. However, I didn’t appreciate the maid service knocking on my door at 8:30 am to see if/when I was checking out. It was a late arrival the night before and I had asked for a late checkout to get some much needed sleep after 14 hours of travel.
Stayed 1 night in May 2024
Response from Jade on May 13, 2024
Thank you so much for the excellent review! We are thrilled to hear that you had a great experience during your stay at Quality Inn & Suites. Our team works hard to provide top-notch service and amenities for our guests, and we are delighted to know that we exceeded your expectations. We hope to welcome you back again in the future for another enjoyable stay. Thank you for choosing Quality Inn & Suites!

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Jade on May 8, 2024
Thank you so much for the excellent review! We are thrilled to hear that you had a great experience during your stay at Quality Inn & Suites. Our team works hard to provide top-notch service and amenities for our guests, and we are delighted to know that we exceeded your expectations. We hope to welcome you back again in the future for another enjoyable stay. Thank you for choosing Quality Inn & Suites!

6/10 Okay

Nicole Renee

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Conveniently next to the airport and walking distance to several restaurants. Staff was very polite and check in was super quick and easy after a long travel day. The room itself was clean however the bathroom was worse for wear. The shelf on the wall was poorly secured, the sink was very slow to drain, the shower doors were splotchy and the drain in the sink was poorly cleaned. Overall it served the purpose of a cheap spot to stay near the airport for a night but I wouldn’t want to spend a long stay here.
Stayed 1 night in May 2024
Response from Jade on May 6, 2024
Thank you for taking the time to leave such a positive review about our staff and breakfast services at Quality Inn & Suites. We are thrilled to hear that you had a great experience with our team and enjoyed your dining experience.We are sorry to hear about your disappointment with the room quality and renovations. We understand how important it is to have a comfortable and well-maintained room during your stay. We are constantly working on improving our facilities, and we appreciate your feedback as it helps us identify areas for improvement.We hope that you will consider staying with us again in the future so we can provide you with a more enjoyable experience. Thank you again for your feedback and for choosing Quality Inn & Suites for your stay.

8/10 Good

Ryan, Winnipeg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Jade on May 7, 2024
Thank you so much for the excellent review! We are thrilled to hear that you had a great experience during your stay at Quality Inn & Suites. Our team works hard to provide top-notch service and amenities for our guests, and we are delighted to know that we exceeded your expectations. We hope to welcome you back again in the future for another enjoyable stay. Thank you for choosing Quality Inn & Suites!

8/10 Good

Abdul

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Jade on May 7, 2024
Thank you so much for the excellent review! We are thrilled to hear that you had a great experience during your stay at Quality Inn & Suites. Our team works hard to provide top-notch service and amenities for our guests, and we are delighted to know that we exceeded your expectations. We hope to welcome you back again in the future for another enjoyable stay. Thank you for choosing Quality Inn & Suites!

8/10 Good

James

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Property was a nice stay, staff were friendly and patient, unfortunately our suite was one that still had stained carpet vs the hardwood floors. I would recommend to make sure your suit is not close to the entrance as it is noisy...
Stayed 5 nights in Apr 2024
Response from Jade on May 6, 2024
Thank you for taking the time to leave such a positive review about our staff and breakfast services at Quality Inn & Suites. We are thrilled to hear that you had a great experience with our team and enjoyed your dining experience.We are sorry to hear about your disappointment with the room quality and renovations. We understand how important it is to have a comfortable and well-maintained room during your stay. We are constantly working on improving our facilities, and we appreciate your feedback as it helps us identify areas for improvement.We hope that you will consider staying with us again in the future so we can provide you with a more enjoyable experience. Thank you again for your feedback and for choosing Quality Inn & Suites for your stay.

10/10 Excellent

Prashanthi

Travelled with family, Business traveller
Liked: Amenities
It was very accommodating as they have laundry, and gym.
Stayed 3 nights in May 2024
Response from Jade on May 6, 2024
Thank you so much for the excellent review! We are thrilled to hear that you had a great experience during your stay at Quality Inn & Suites. Our team works hard to provide top-notch service and amenities for our guests, and we are delighted to know that we exceeded your expectations. We hope to welcome you back again in the future for another enjoyable stay. Thank you for choosing Quality Inn & Suites!

6/10 Okay

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The complementary breakfast came in handy and the staff was friendly and helpful. Some of the furniture was broken and the planes flying over made it hard to sleep at time. Additionally, although it is likely not usual, there was construction going on in an adjacent room until quite late for one night. Overall, it was a good hotel for the price but don’t expect luxury
Stayed 3 nights in May 2024
Response from Jade on May 6, 2024
Thank you for taking the time to leave such a positive review about our staff and breakfast services at Quality Inn & Suites. We are thrilled to hear that you had a great experience with our team and enjoyed your dining experience.We are sorry to hear about your disappointment with the room quality and renovations. We understand how important it is to have a comfortable and well-maintained room during your stay. We are constantly working on improving our facilities, and we appreciate your feedback as it helps us identify areas for improvement.We hope that you will consider staying with us again in the future so we can provide you with a more enjoyable experience. Thank you again for your feedback and for choosing Quality Inn & Suites for your stay.