Dear Adrian,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. Thank you for giving us good rating. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Warm Regards,KJ

Thank you for your time and response. We are really happy that you like the property and hope will see you soon!

Dear Patrick,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. Thank you for giving us good rating. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Warm Regards, KJ

Dear Gary, Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. Thank you for giving us good rating. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Warm

Dear Noah,Thank you for taking the time to share your feedback with us! We're delighted to hear that you had an excellent stay overall and that you found our gym facilities satisfactory. Your suggestion regarding adding a squat rack is much appreciated, and we'll definitely take it into consideration as we continually strive to enhance our amenities for our guests' satisfaction. We value your input and look forward to welcoming you back for another great stay in the future. If there's anything else you'd like to share or if you have any further requests, please don't hesitate to let us know.Warm Regards,KJ

Dear Amal,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. Thank you for giving us good rating. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Warm Regards,KJ

Dear Nasir,I'm truly sorry to hear about your experience during your stay with us. It's certainly not the level of service we strive to provide. Your feedback is invaluable in helping us address these issues promptly. Please accept our sincerest apologies for the inconvenience caused by the smell in one of the bathrooms and the malfunctioning toilet lever in the other room. Rest assured, we'll investigate these matters immediately to ensure they are rectified. If there's anything we can do to make it up to you or if you have any further concerns, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to welcome you back under better circumstances in the future.Warm Regards,KJ

Dear Brent,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. Thank you for giving us good rating. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedWarm Regards,KJ

Dear Nhia,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. Thank you for giving us good rating. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Warm Regards,KJ

Dear Mario,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. Thank you for giving us good rating. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Warm Regards,KJ

Dear Joanne,Thank you for taking the time to share your experience about your recent stay at our hotel. We are very sorry we did not exceed your expectations. If you could please contact me direct at the email or phone number below to advise what the exact issues were during your stay so that we could share your feedback with our team to continually improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

Dear Jacqueline,Thank you for sharing your feedback with us. We genuinely appreciate your time and your insights.Firstly, please accept our sincere apologies for any inconvenience caused by the discrepancy between the room type you reserved and the one provided. However, let me clarified you that, we do not have 2 doubles. We just have standard 2 queen size only. We understand the importance of accuracy in room assignments and regret any inconvenience this may have caused.Regarding the odor of cigarettes on your floor, we take cleanliness and air quality very seriously, and we apologize for falling short of your expectations in this regard. We have initiated a thorough investigation into this matter to ensure that such incidents do not recur.We also apologize for the unexpected alarm clock disturbance at 6 am. We understand how disruptive this can be and will take steps to ensure that our alarm systems are properly managed to avoid similar occurrences in the future.On a positive note, we are delighted to hear that your children enjoyed the pool, and that you found your room to be clean overall. We strive to provide a comfortable and enjoyable experience for all our guests, and we're pleased that this aspect of your stay met your expectations.Regarding the shampoo and conditioner dispensers, we understand your concerns about hygiene and assure you that our housekeeping team adheres to strict cleanliness protocols. However, your feedback is valuable, and we will explore alternative options to provide additional reassurance to our guests.Once again, thank you for bringing these matters to our attention. We value your feedback as it helps us improve our services and enhance the overall guest experience. If there is anything further, we can do to assist you or if you plan to visit us again, please do not hesitate to contact us directly.Warm regards,KJ

Dear Tameika,Thank you for your feedback! We appreciate your observation about the hotel's age. While we cherish the classic charm of our establishment, we're always looking for ways to enhance our guests' experiences. We're glad to hear you enjoyed our swimming pool and gym facilities, as well as our coffee and tea offerings. We're continuously striving to provide a comfortable and enjoyable stay for all our guests. If there's anything specific you think we could improve upon, please don't hesitate to let us know. Your input helps us ensure that we meet and exceed our guests' expectations. We hope to have the pleasure of welcoming you back soon!Warm Regards,KJ

Dear Simon,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. Thank you for giving us good rating. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Warm Regards,KJ

Dear Roberto,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. Thank you for giving us good rating. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Warm Regards,KJ

Dear Robert,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. Thank you for giving us good rating. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Warm Regards,KJ

Dear Richard,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. Thank you for giving us good rating. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Warm Regards,KJ

Dear Juile,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. Thank you for giving us good rating. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Warm Regards,KJ

Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. Thank you for giving us good rating. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

Dear Brandon,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. Thank you for giving us good rating. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Warm Regards,KJ

Dear Andrea,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. Thank you for giving us good rating. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Warm Regards,KJ

Dear Carol,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. Thank you for giving us good rating. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Warm Regards,KJ

Dear Teferi, Thank you for taking the time to share your feedback with us. We're truly disappointed to hear about your recent experience at our hotel. Please accept our sincerest apologies for falling short of your expectations.We take guest satisfaction very seriously, and your comments have been shared with our entire team for immediate review and improvement. It's certainly not the standard of service we aim to provide.We understand your concerns regarding the condition of our property and the behavior of our staff. Rest assured; we are taking proactive measures to address these issues to ensure a better experience for all our guests in the future.If you would be willing to provide more details about your stay, we would greatly appreciate the opportunity to further investigate and make amends. Your feedback is invaluable in helping us improve our services.Once again, we apologize for any inconvenience you experienced during your time with us. We hope you will consider giving us another chance to exceed your expectations on your next visit.Please feel free to reach out to me directly if you would like to discuss your concerns further.Warm regards,KJ

Dear Vernon,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. Thank you for giving us good rating. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Warm Regards,KJ

Dear Marilyn,Thank you for taking a moment to share your experience. I am happy to hear you found the facilities to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Warm Regards,KJ

Dear emery,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Warm Regards,KJ

Dear Jessica,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Warm Regards,KJ

Dear Tyler,Thank you for taking a moment to share your experience. I am happy to hear that you enjoyed your stay with us. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.warm regards,KJ

Dear John,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.warm regards,KJ

Dear Trevor,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. Thank you for giving us good rating. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

Dear Sheen,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Warm Regards,KJ

Dear Gareth,hank you for taking the time to share your feedback regarding your recent stay with us. We are glad to hear that you found your room to be satisfactory, but we are sorry to learn that the lighting in the room did not meet your expectations.Lighting plays a crucial role in the overall comfort and ambiance of a room, and we regret any inconvenience or discomfort you experienced due to this issue. We take your feedback seriously and will review the lighting in our rooms to identify and implement improvements where necessary.We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Warm Regards,kj

Dear Jessamine, Thank you for sharing your experience with us. We are truly sorry to hear about the inconvenience you faced at our restaurant. Understanding that dining is a significant part of your stay, it's disappointing to learn that we fell short in delivering the service you deserved, especially concerning the mishandling of your order.Please accept our sincere apologies for the oversight and for any inconvenience this caused, especially given the late hour. We recognize how frustrating it must have been to find an alternative dining option at that time.We have addressed this matter with our restaurant team to ensure that such an incident does not occur again. Our goal is to provide efficient, attentive service, and it's clear we missed the mark this time. Your feedback is invaluable as it helps us improve and ensure we meet the high standards our guests expect and deserve.We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Warm Regards,KJ

Dear Charlotte,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Warm Regards,KJ

Dear Seigfred,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Warm Regards,KJ

Dear Angela,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Warm Regards,KJ

Dear Sonya,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.warm regards,KJ

Dear Patricia,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

Dear Joan,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Warm Regards,KJ

Dear Adam,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. Thank you for giving us good rating. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Warm Regards,KJ

Dear Christopher,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Warm Regards,KJ

Dear Justin,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. Thank you for giving us good rating. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Warm Regards,KJ

Dear Wang,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Thanks

Dear Brad,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Thanks

Dear Bruno,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. Thank you for giving us good rating. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Warm Regards,KJ

Dear Maria,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Warm Regards,KJ

Dear Michael,Thank you for taking the time to share your experience about your recent stay at our hotel. We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our guest experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

Dear Steven,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. Thank you for giving us good rating. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Warm Regards,KJ

Dear Jana,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.