Romantic Apartment, 1 Bedroom, City View | Living area
Check availability

Reviews of GLOBALSTAY. Maple Leaf Square

3.5 out of 5
GLOBALSTAY. Maple Leaf Square
55 Bremner Blvd, Toronto, ON

Reviews

7.8

Good

Rating 10 - Excellent. 153 out of 372 reviews" "
Rating 8 - Good. 104 out of 372 reviews" "
Rating 6 - Okay. 51 out of 372 reviews" "
Rating 4 - Poor. 23 out of 372 reviews" "
Rating 2 - Terrible. 41 out of 372 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

GENEVIEVE

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Good location! Great place!! But you have to check in also at the front desk where there are guards, asking you to send id and filling out same information again. The property states there is a spa but you can access it only when you stay for 28 days and more. It should be told in the property details. The condo was clean, comfortable and very well located!
Stayed 2 nights in May 2024
Response from Kevin on May 15, 2024
Dear Genevieve, thank you for a review. We are happy to know you had a wonderful experience staying with us and enjoyed our location! It was a pleasure hosting you and we hope to accommodate you again!Kind regards, Kevin. Globalstay team.

6/10 Okay

Rami

Liked: Property conditions & facilities
Challenging to get to, key is in another building
Stayed 2 nights in Apr 2024
Response from Kevin on May 8, 2024
Dear Rami, thank you for leaving a feedback. It was a pleasure hosting you. We apologize for the inconveniences during check-in, we are working on improving instructions.Thank you for staying with us.Kind regards, Kevin. Globalstay team.

2/10 Terrible

Lenora

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Overall it was a good stay but checking in and figuring out the check in process was very confusing and complicated. Now that we did it once, I’m sure the next time will be easier. Our biggest issue was being given a wrong code for the automated lock box in the key “cafe”, it was very frustrating.
Stayed 1 night in Apr 2024
Response from Kevin on May 7, 2024
Dear Lenora, thank you for feedback. We are happy to know you enjoyed staying with us. We apologize for the inconvenience during check-in. There was a mulfunction in system and we sent the wrong code. Thank you for staying with us.Kind regards, Kevin. Globalstay team.

2/10 Terrible

Michael

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We booked a 4-night stay at the "Romantic Apartment". It was small and sparsely furnished. The previous guests did not follow the instruction to take out the garbage. Some unfolded sheets were stuffed in a hanging storage. The only toilet in the property was broken on arrival. They could not fix it nor offer any alternatives. Phone calls never got through, but they did respond to text. We waited for the mysterious "property manager" all evening and throughout the night. No one showed up or called. By dawn, we texted them we had enough and wanted to check out. We were assured that the remote process (Keycafe) would work despite the early checkout. It did not. I immediately notified them of the anomaly and even sent a picture of the exact Keycafe box where I dropped off the keys. They said they would handle it from there and there was nothing else I needed to do. Weeks later, they refused to issue any refund or compensation because my reservation remained active in their system the entire 4 nights. The security deposit which was to be automatically refunded within 7 days is also being withheld without any explanation. My credit card company and several other agencies are looking into this fiasco. Their hands-off approach probably works OK most of the time, but when it fails (and toilets do break), they need to have some kind of local support, and not just keep repeating "We have already forwarded this issue to the property manager".
Stayed 4 nights in Apr 2024
Response from Kevin on May 1, 2024
Dear Michael, thank you for a detailed feedback on your stay. We apologize for the inconvenience. Unfortunately, there were no available maintenance crew to fix the toilet on that day. The issue has been fixed now. Kind regards, Kevin. Globalstay team.

10/10 Excellent

DAVID

Liked: Cleanliness, property conditions & facilities
Great apartment!
Stayed 1 night in Apr 2024
Response from Kevin on May 1, 2024
Dear David, thank you for rating our services! We are happy to know you enjoyed our apartment! It was a pleasure hosting you and we hope to accommodate you again!Kind regards, Kevin. Globalstay team.

10/10 Excellent

Parul

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Kevin on May 1, 2024
Dear Parul, thank you for the high rating! It was a pleasure hosting you and we hope to accommodate you again!Kind regards, Kevin. Globalstay team.

10/10 Excellent

Noah

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Kevin on May 1, 2024
Dear Noah, thank you for rating our services. We are delighted to know you had a wonderful time staying with us! We hope to accommodate you again!Kind regards, Kevin. Globalstay team.

2/10 Terrible

Marie

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Kevin on May 1, 2024
Dear Marie, thank you for feedback. We apologize for the inconveniences. We will continue working to improve our services and provide best accommodation for our guests.Kind regards, Kevin. Globalstay team.

2/10 Terrible

Brittney

Disliked: Cleanliness
Stayed 3 nights in Apr 2024
Response from Kevin on May 1, 2024
Dear Brittney, thank you for feedback. We apologize for the inconveniences. We will improve our services and provide better accommodation for our guests.Kind regards, Kevin. Globalstay team.

8/10 Good

Christine

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location for going to the Roger’s centre or Scotiabank arena. The key boxes were a little tricky to find without the help of security on site if you go in the front door.
Stayed 1 night in Apr 2024
Response from Kevin on May 1, 2024
Dear Christine, thank you for a review. We are happy to know you enjoyed our wonderful location and apartment! We hope to accommodate you again!Kind regards, Kevin. Globalstay team.

8/10 Good

Donald

Travelled with group
Liked: Amenities
Location is spectacular for Blue Jays games, downtown food scene, proximity to the lake, amazing views. Overall building cleanliness left something to be desired, unit cleanliness and condition left something to be desired. Building felt like it was about a 4 out of 10 on cleanliness. The unit itself had garbage in one of the bathrooms, door handle almost falling off in the same bathroom. Beds are very firm so I found I woke up sore each day (but this is a preference thing). It has everything you need if you aren't cooking but aside from that I would say it is not a "homey" type of unit. If you intention is to catch some baseball and barely ever be at the unit then this is the place for you. If you want something that is clean, comfortable and welcoming I would suggest you keep looking.
Stayed 3 nights in Apr 2024
Response from Kevin on May 1, 2024
Dear Donald, thank you for a detailed review. We are happy to know you enjoyed your time at our apartment and liked out convenient location and apartment's view! Thank you for staying with us!

10/10 Excellent

Tabitha Shackelford

Liked: Cleanliness, amenities, property conditions & facilities
The host was very responsive. The apartment was very clean, in a great location, super safe, close to everything! I would stay again.
Stayed 6 nights in Apr 2024
Response from Kevin on May 1, 2024
Dear Tabitha, thank you for writing a review. We are happy to know you had a wonderful experience staying with us! It was a pleasure hosting you and we hope to accommodate you again!

4/10 Poor

Carmen, Sedgewick

Disliked: Cleanliness, property conditions & facilities
The location of this property was excellent. Communication was great and fast answering my questions, also accommodating an early check in for us.
Stayed 3 nights in Apr 2024
Response from Kevin on May 1, 2024
Dear Carmen, thank you for a review. We are happy to know you enjoyed staying with us! We hope to accommodate you again!

10/10 Excellent

Emily

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Easy walking to restaurants and stadiums. Staff communicated well and were prompt with replies. Great overall experience
Stayed 1 night in Apr 2024
Response from Kevin on May 1, 2024
Dear Emily, thank you for leaving a review. We are happy to hear that your stay was a wonderful experience! It was a pleasure hosting you and we hope to accommodate you again!Kind regards, Kevin. Globalstay team.

8/10 Good

Laura

Liked: Cleanliness, property conditions & facilities
Great stay. Easy key pick-up and drop off. Great location.
Stayed 2 nights in Apr 2024
Response from Kevin on May 1, 2024
Dear Laura, thank you for a review. We are happy to know you had a wonderful time staying with us and enjoyed our location! We hope to accommodate you again!Kind regards, Kevin. Globalstay team.

4/10 Poor

Karen

I personally look at reviews before I book a room so hopefully, this will help you! PROS- location is great. Secure building. Parking under building was reasonable.Its a condo.Communication was good. CONS-They needs tons of information including two pictures before you book. Confusing regarding a parking spot code (took us a long time). Need to obtain keys from a kiosk which was confusing. 2 bedroom condo has little living space.No plugs if you want to take a bath.Stains on rugs and blinds. Need to pay damage fee which took a full week to get back.
Stayed 1 night in Apr 2024
Response from Kevin on May 1, 2024
Dear Karen, thank you for leaving a feedback. We are happy to know you enjoyed our location and comfortable condo. We provide self check-in and requirements for this are stated on the listing page. We took note of your critique about condo and after an investigation, management team has made adjustments to improve the unit. Thank you for staying with us.Kind regards, Kevin. Globalstay team.

6/10 Okay

Laure

Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
Communication was terrible. The owners did not answer calls and were slow to respond to texts or voicemail. We arrived to town late and the check-in instructions were not clear, leaving us frustrated and completely on our own to navigate. The posting says that parking is included, only to find out that there is a separate fee and reservation required for parking. This mean we had nowhere to park our car when we checked in and had to park across the street at a $40 rate. The owner did not respond to our calls about this and the next day, sent vague instructions on how to park in the building, after charging us a fee. The instructions were useless and we ended up parking at an offsite location. This is not intuitive to people traveling from out of town. Several items in the apartment were broken/didn't work, including TV, guest bathroom toilet, and toilet seat in main bathroom was broken. Would not stay again and would not recommend.
Stayed 2 nights in Apr 2024
Response from Kevin on May 1, 2024
Dear Laure, thank you for a detailed feedback. We apologize for the inconveniences. Our phone lines may be busy and we are not able to answer every guest's call. The instructions provided have a detailed explanation on how to get to the apartment with a set of supporting images to easier understand them. We took notes about the damaged items and management team made adjustments to replace them. Thank you for staying with us.Kind regards, Kevin. Globalstay team.

8/10 Good

Cheryl

Stayed 1 night in Apr 2024
Response from Kevin on May 1, 2024
Dear Cheryl, thank you for leaving a rating. It was a pleasure hosting you and we hope to accommodate you again!Kind regards, Kevin. Globalstay team.

6/10 Okay

Jeff

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Good location. TV did not work, remote was wrong for Amazon fire TV stick. Communication was plentiful- but often contradictory. Instructions sent were different from links sent. Parking instructions were unclear at best and confusing. Check-in and check-out instructions were confusing (where to get keys, how to return keys). Apartment was as advertised in a good location in the city. It was clean.
Stayed 1 night in Apr 2024
Response from Kevin on Apr 9, 2024
Dear Jeff, thank you for the provided feedback. We are happy to know you enjoyed our location. We also apologize for the inconveniences you faced. We are looking into improving our instructions wo make them more clear and easy to understand. Thank you for staying with us.Kind regards, Kevin. Globalstay team.

2/10 Terrible

Michael

Travelled with family
Liked: Cleanliness
Disliked: Amenities
We felt like we were getting a run around trying to get check in with the property then also had to check in again with security in lobby. Brutal to park outside place as everyone honks at you even though your allowed apparently 15min to park. Apartment very loud with wind and very small. Very confusing. We left early.
Stayed 2 nights in Apr 2024
Response from Kevin on Apr 5, 2024
Dear Michael, thank you for leaving a feedback. We apologize for the inconveniences. We provide parking according to availability. Please, when encountering difficulties or having questions, contact our customer support team.Regards, Kevin. Globalstay team.

6/10 Okay

Herman

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I've used Global Stay previously and the stay was great. This time around the check in process was quick and easy. HOWEVER, when we arrived both showers were not operable (both of the shower knobs were off and not able to turn and the bathrooms and kitchen did not have any paper towels or toilet paper. I wasn't able to bathe my 5 year old. I sent photos regarding the shower knobs to them and they indicated they'll rectify. Only one shower was repaired during our stay while the other remained with no knob. I was charged for the damage of the shower knobs and given photographs that I sent them that the shower was not working upon arrival. Generally, the overall stay was good with the exception of the showers not working and only one of them being operational for 6 people was the major drawback along with being charged for something that was already a prior issue. Also there were three lights not operating which made certain areas quite dark. Also the booking indicated there was a toaster and a kettle (both were not available) which was upsetting for the 3 senior grandparents who enjoy tea and toast in the morning. I would be wary about staying here in the future with the risk of any damage to the place being blamed on you. Global Stay was quite communicative regarding the whole process and they haven't responded regarding the remaining amount of the deposit but I assume they'll won't refund even after talking to the owner of condo unit itself.
Stayed 3 nights in Mar 2024
Response from Kevin on Apr 4, 2024
Dear Herman, thank you for providing a detailed feedback on your stay. We apologize for the inconvenience with the shower. Our management could only fix one at that time, as we did not have all the details for the second one. After checking the conversation history, we noticed that you have not mentioned anything regarding the lack of appliances in the apartment or the issues with lightning. We would have assisted you in resolving them, if you have had contacted our customer support. Regarding the damage deposit, the damage claim is made only after an investigation. Kind regards, Kevin. Globalstay team.

10/10 Excellent

Nilson

Stayed 1 night in Feb 2024
Response from Kevin on Apr 4, 2024
Dear Nilson, thank you for a review. We are delighted to know you had a wonderful time staying at our apartments! It was a pleasure hosting you and we hope to accommodate you again!Kind regards, Kevin. Globalstay team.

6/10 Okay

Tyler

Travelled with group
Liked: Property conditions & facilities
Terrible communication around check-in. Didn’t have access to keys as was instructed. Attempted to call multiple times and no response. Finally made it in thanks to security. Parking was over $60 for one day. Location was great and nice condo, but not worth the hassle.
Stayed 1 night in Mar 2024
Response from Kevin on Apr 4, 2024
Dear Tyler, thank you for a feedback. We apologize for the inconveniences you faced. Unfortunately, you did not contact us regarding the issues you were facing during check-in, our support team would have assisted you. We do not provide parking, public parking is available nearby. Please, contact our customer support when encountering difficulties or having questions. Thank you for staying with us.Kind regards, Kevin. Globalstay team.

6/10 Okay

Laura

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The unit was smaller in person as the pictures made it look bigger. It was comfy though for two adults for 2 weeks. Lightening fast internet, the kitchen was nicely stocked, plenty of linens available, and the laundry ability was nice. The only downside was that the parking situation was really confusing and the security guards could be rude when asked questions.When I booked the property stated a gym was onsite and an available amenity however upon check-in I was told due to COVID-19 restrictions it wasn't available. This was strange considering COVID-19 restrictions were lifted almost 2 years ago. Please don't advertise amenities that aren't available and then give an outdated excuse.
Stayed 13 nights in Mar 2024
Response from Kevin on Apr 4, 2024
Dear Laura, thank you for leaving a feedback. We are happy to know you enjoyed our apartments. We apologize for the inconveniences you faced. The decision regarding the gym was made by the building management. Thank you for staying with us!Kind regards, Kevin. Globalstay team.

10/10 Excellent

Steve

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Service was excellent.
Stayed 3 nights in Mar 2024
Response from Kevin on Apr 4, 2024
Dear Steve, thank you for rating our services. We are delighted to know you had a great time staying with us! It was a pleasure hosting you and we hope to accommodate you again!Kind regards, Kevin. Globalstay team.

6/10 Okay

Marc

Close to Convention Centre.
Stayed 1 night in Mar 2024
Response from Kevin on Apr 4, 2024
Dear Marc, thank you for leaving a feedback. We would like to hear more about what troubled you during the stay to improve our services. Thank you for staying with us.Kind regards, Kevin. Globalstay team.

8/10 Good

Robert

Stayed 11 nights in Mar 2024
Response from Kevin on Apr 9, 2024
Dear Robert, thank you for leaving a review. We are happy to know you had a wonderful time staying with us! It was a pleasure hosting you and we hope to accommodate you again!Kind regards, Kevin. Globalstay team.

4/10 Poor

jennifer

Travelled with family and small children
Disliked: Amenities
We initially booked at a different Global Stay location which states on their listing that they have a pool (which upon receiving check in instructions, AFTER sending the deposit, it says the pool is unfortunately closed) this was the main reason for choosing this place. Also, the ‘walkability’ distances to Scotiabank arena, Path, etc. these were off by 30-40 minutes, and I have two small children, so this wasn’t possible for my family to stay there. I contacted them asking to change locations or for a refund (at least 24 hours before arrival) and they wouldn’t help me at all. Finally after a long time chatting with Expedia they helped me change to a different location that advertised a hot tub. I felt defeated so I took the offer for the new location. Global stay doesn’t answer their office or cell phones the entire time I dealt with them. So the only for of communication was email. They told me to let them know when I was 30 minutes away and someone would be there to let me and my children in. I did that and nobody was there to greet us (this is while my husband parked at a different location because the parking they advertise on site was not available). So my two children and myself are waiting around for over 30 minutes wondering if we even have a place to stay. Finally a man came to let us in. He was nice, thank goodness. There was a pool and hot tub that we couldn’t use because we aren’t long term residents. The window blinds were broken so my kids couldn’t sleep.
Stayed 2 nights in Mar 2024
Response from Kevin on Apr 4, 2024
Dear Jennifer, thank you for leaving a detailed feedback on your stay. We apologize for the inconveniences. The written address on the listing page is the correct one, as sometimes the map shows the wrong location. Unfortunately, our telephone line can be overflowed sometimes and we are unable to answer all calls. The management has been informed regarding the points you've stated about the unit and they have been fixed. Thank you for staying with us.Kind regards, Kevin. Globalstay team.

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property is in an excellent loction. Check in was easy. The condo was clean.
Stayed 1 night in Mar 2024
Response from Kevin on Apr 9, 2024
Dear Karen, thank you for leaving a review. We are happy to know you had a great experience staying with us. It was a pleasure hosting you and we hope to accommodate you again!Kind regards, Kevin. Globalstay team.

10/10 Excellent

Pamala

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The property was very clean, and the staff was very accommodating.
Stayed 3 nights in Mar 2024
Response from Kevin on Apr 9, 2024
Dear Pamala, thank you for leaving a review. We are happy to know you had a delightful time staying with us! It's a pleasure knowing you enjoyed our comfortable apartment and provided amenities! Thank for choosing our services and we hope to accommodate you again!Kind regards, Kevin. Globalstay team.

4/10 Poor

Jason

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
I arrived late in the evening and still had no check in instructions or room number. I found no security or agent at site so no one to assist. Multiple entrances so I spent a lot of time looking for someone to check me in. After a hour and a half of looking for someone and calling disconnected phone numbers I finally emailed and got a response. When I did find my room it was out of many amenities like shampoo, soap and the room was dirty and bed was uncomfortable. I washed my clothes only to find out the dryer was broken and full of wet smelly bedding. This means I also travelled home with wet smelly laundry. When I did finally find site security they had me fill out duplicate paperwork because global stay had not passed along my information. Floors were damaged, many lights did not work. No wifi information provided so i did finally email my host on last day with the problems I had and they made no effort to assist beyond providing a wifi-password. My colleague who booked accommodations in same building was told they put him in a different building. No food dining or lounge options so bring your food with you. Due to multiple entrances far apart Uber could never find the right one which means chasing them from entrance to entrance with luggage in tow.
Stayed 3 nights in Mar 2024
Response from Kevin on Apr 9, 2024
Dear Jason, thank you for leaving a review. We apologize for the inconveniences. Our phone lines may be busy and we are not able to answer every call. Please use our email for fast response. Management team has investigated the unit and made adjustments to improve the quality of accommodation. The cleaning team responsible for this unit was reprimanded for quality of their work. As stated on the listing, we do not provide breakfast. Our apartments are equipped with modern kitchen where guests can prepare their own meals. Thank you for staying with us.Regards, Kevin. Globalstay team.

10/10 Excellent

Ashley

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nice and close to the Convention Centre. Great stay!
Stayed 4 nights in Mar 2024
Response from Kevin on Apr 9, 2024
Dear Ashley, thank you for your kind words. We are delighted to know you had a wonderful time staying with us and enjoyed our convenient location! It was a pleasure hosting you and we hope to accommodate you again!Kind regards, Kevin. Globalstay team.

8/10 Good

Nakoa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Pretty nice place, I was worried after reading some reviews but after we got them away from the Expedia app they where super responsive, place was a little run down, any problems I had where immediately delt with by global or the information they set me , most certainly use these guys again …
Stayed 2 nights in Mar 2024
Response from Kevin on Apr 9, 2024
Dear Nakoa, thank you for leaving a review. We are happy to know you had a wonderful experience in our apartment! It was a pleasure hosting you and we hope to accommodate you again!Kind regards, Kevin. Globalstay team.

6/10 Okay

Brittany

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
They require way too much information from you prior to checkin. Once we got there they left the key outside in a lockbox that wouldn’t open, we did that for over an hour. Someone finally came outside and used their fingernail to pry it open. I don’t like that we had to pay a refundable $200 deposit via PayPal after booking. Seemed sketchy to me originally. Light bulbs in bedroom did not work. Also, the washer was full of black mold and I couldn’t wash clothes. That only let me know that they either don’t wash or they washed linen in the washer with mold. Either way it’s gross.
Stayed 2 nights in Mar 2024
Response from Kevin on Apr 9, 2024
Dear Brittany, thank you for writing a detailed feedback on your stay. We apologize for the inconveniences. The previous lockbox was exchanged for a better one. The requirements for security deposit are stated on the listing page. The washer has been inspected and thoroughly cleaned. Thank you for staying with us.

10/10 Excellent

Renee

Stayed 2 nights in Feb 2024
Response from Kevin on Apr 9, 2024
Dear Renee. Thank you for rating our services. We had a wonderful time hosting you and are glad to know you enjoyed our comfortable apartments! we hope to accommodate you again!Kind regards, Kevin. Globalstay team.

2/10 Terrible

eche

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I was locked out of my room for hours because I couldn’t access my key to my room. The ice locker was shitty and couldn’t access it with the password given. Why not device a better means to check clients into their room?
Stayed 3 nights in Feb 2024
Response from Kevin on Apr 9, 2024
Dear Eche, thank you for feedback. We apologize for the inconvenience with the lockbox. The lockbox was changed for a new one which is easier to operate. Thank you for staying with us.Regards, Kevin. Globalstay team.

10/10 Excellent

German

Travelled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Feb 2024
Response from Kevin on Feb 20, 2024
Dear German , thank you for leaving a review. We are happy to know you had a wonderful time staying with us! We hope to accommodate you again!

4/10 Poor

Sally

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Unacceptable cleanliness and poor communication
Stayed 3 nights in Feb 2024
Response from Kevin on Feb 13, 2024
Dear Sally, thank you for providing us with a feedback. We apologize for inconveniences you faced.. Thank you for choosing our services.Kind regards, Kevin. Globalstay team.

6/10 Okay

Devan

Travelled with family
Liked: Property conditions & facilities
Room was nice, and it was semi clean when we arrived. Not many utilities to cook with, 2 frying pans but no pots. No toaster and no toilet paper. Overall 7/10
Stayed 5 nights in Feb 2024
Response from Kevin on Feb 13, 2024
Dear Devan, thank you for leaving a review. We are happy to know you found our unit to your liking and enjoyed our amenities. We hope to accommodate you again!Kind regards, Kevin. Globalstay team.

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, very clean.
Stayed 4 nights in Feb 2024
Response from Kevin on Feb 13, 2024
Dear Robert, thank you for rating our services. We are happy to know you had a delightful time staying with us and enjoyed our location! We hope to accommodate you again!Kind regards, Kevin. Globalstay team.

4/10 Poor

Jensen

Travelled with family
Liked: Cleanliness, property conditions & facilities
In the heart of downtown
Stayed 4 nights in Feb 2024
Response from Kevin on Feb 7, 2024
Dear Jensen, thank you for providing feedback. We appreciate you underlining our wonderful location We apologize that your expectations were not met. Thank you for staying with us.Kind regards, Kevin. Globalstay team.

10/10 Excellent

Megan

Liked: Cleanliness, amenities, property conditions & facilities
Loved everything about staying here
Stayed 3 nights in Feb 2024
Response from Kevin on Feb 7, 2024
Dear Megan, thank you for leaving a review. We are delighted to know you had a great time staying with us! We hope to accommodate you again!

4/10 Poor

Senan Paul

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Place was nice and spacious, but did take an hour to get our key as the code did not work. Lots of back-and-forth with the property managers to get it sorted out which was frustrating. Inside the unit was nice and clean,however, the remote for the TV did not work. The batteries were dead.
Stayed 1 night in Feb 2024
Response from Kevin on Feb 7, 2024
Dear Senan Paul, thank you leaving a feedback on your stay with us. We are happy to know you had enjoyed our apartment! We work on improving our instructions to make them clearer and and fort them to be easier to follow. Thank you for staying with us.Kind regards. Kevin. Globalstay team.

6/10 Okay

Joshua

Travelled with family and small children
Liked: Property conditions & facilities
Nice place. Walkable for what we needed.
Stayed 3 nights in Feb 2024
Response from Kevin on Feb 13, 2024
Dear Joshua, thank you for leaving a feedback. We are happy to know you enjoyed our location and apartment. Thank you for staying with us.Kind regards, Kevin. Globalstay team.

6/10 Okay

Ronald

Business traveller, Travelled with partner
Disliked: Amenities
ICE Condos, google it. Enough said.
Stayed 3 nights in Jan 2024
Response from Kevin on Feb 3, 2024
Dear Ronald, thank you fro providing feedback. We apologize that your expectations weren't met. We will use this experience to improve.Kind regards, Kevin. Globalstay team.

2/10 Terrible

Ekaterina

Liked: Cleanliness, property conditions & facilities
Will never recommend - they only returned the deposit a month after we left, after we asked. Although they said the apartment was pet friendly, and we paid the full pet fee, they still took 200 dollars from us. Said that the cat damaged their property and as proof sent us pictures of cat fur. After asking for proof that cleaning the fur would even take 200 dollars, or whether the “damage” came from our cat, they refused to answer!
Stayed 13 nights in Jul 2023
Response from Kevin on Feb 7, 2024
Dear Ekaterina, thank you for providing feedback on your stay. 200 CAD for withheld from your deposit for the intensive cleaning of the unit after your stay. As there was cat fur throughout the whole unit, all furniture was cleaned using steamer, so that both fur and cat smell will be gone. It is done in order to make unit comfortable for all guests, as some people have fur allergies. Thank you for staying with us.Kind regards, Kevin. Globalstay team.

6/10 Okay

Randy

Travelled with partner
There was a planned water outage for all day Jan31. We were not notified at all and this was very inconvenient. No washroom or showers. We would not have booked this knowing half the time we were there there would be no water.
Stayed 2 nights in Jan 2024
Response from Kevin on Feb 3, 2024
Dear Randy, thank you for providing feedback. We apologize for the inconveniences you faced. Our customer support team sends notification the moment we receive them. Thank you for staying with us.Kind regards, Kevin. Globalstay team.

4/10 Poor

Muhammad

Business traveller
Disliked: Cleanliness
Not clean as expected
Stayed 10 nights in Jan 2024
Response from Kevin on Jan 24, 2024
Dear Muhammad, thank you for providing feedback. We apologize that your expectations were not met. We have consulted the cleaning crew regarding the quality of cleaning. Such thing won't happen again. Thank you for using our services.Kind regards, Kevin. Globalstay team.

8/10 Good

Verified traveller

Liked: Room comfort
Stayed 2 nights in Jan 2024
Response from Kevin on Jan 24, 2024
Dear Guest, thank you for rating our services. We are happy to know you had a great experience staying with us! We hope to accommodate you again!Kind regards, Kevin. Globalstay team.

10/10 Excellent

Julio

Liked: Cleanliness, amenities, property conditions & facilities
Great stay. Would come back
Stayed 2 nights in Jan 2024
Response from Kevin on Jan 24, 2024
Dear Julio, thank you for leaving a review. We are happy to know you found the stay to be delightful! We will gladly accommodate you again!Kind regards, Kevin. Globalstay team.