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Reviews of Comfort Inn Pickering

2.5 out of 5
Comfort Inn Pickering
533 Kingston Rd., Pickering, ON

Reviews

7.4

Good

Rating 10 - Excellent. 294 out of 1001 reviews" "
Rating 8 - Good. 343 out of 1001 reviews" "
Rating 6 - Okay. 189 out of 1001 reviews" "
Rating 4 - Poor. 92 out of 1001 reviews" "
Rating 2 - Terrible. 83 out of 1001 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Ken

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good area around the hotel but not many sidewalks for easy travelling
Stayed 2 nights in Apr 2024
Response from Manager on Apr 25, 2024
Thank you Ken, we appreciate your review. We have noted your comment on the lack of a sidewalk, and we hope with the roadwork happening this summer/fall there will be one put in.

8/10 Good

Lorena

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Manager on Apr 18, 2024
Thank you for your review Lorena, we appreciate your business.

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and clean just needs a more comfortable mattress
Stayed 1 night in Apr 2024
Response from Manager on Apr 17, 2024
Noted, thank you Nicole. We appreciate your feedback and thank you for your business.

6/10 Okay

Dominique

hotel a little tired looking. room didn’t smell fresh. did the job but no more
Stayed 1 night in Mar 2024
Response from Manager on Apr 17, 2024
Thank you Dominque, we appreciate your review. Thank you for your business.

4/10 Poor

Irem

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bed bugs, room 261. I fought through it, didn’t say anything. Staff was warm and friendly, but I still feel itchy.
Stayed 1 night in Apr 2024
Response from Manager on Apr 14, 2024
We want to ensure you have a great stay, please note our team is available 24/7 if you have any questions or concerns. We will investigate room 261, thank you for the feedback.

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very reasonable great breakfast. Freindly staff
Stayed 1 night in Apr 2024
Response from Manager on Apr 14, 2024
Thank you John, we are pleased you enjoyed your stay! Thank you for your feedback.

6/10 Okay

Terry, London

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Manager on Apr 14, 2024
Thank you for your feedback Terry, we appreciate your business.

8/10 Good

Komalpreet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Manager on Apr 14, 2024
Thank you, we appreciate your business. We are pleased you enjoyed your stay.

2/10 Terrible

Mark

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Very sketchy people who seemed like they lived or perhaps worked out of their rooms. Filled garbage bags in hallways - stinks badly. My girlfriend was terrified and Im embarrassed for bringing her there.
Stayed 1 night in Apr 2024
Response from Manager on Apr 12, 2024
I apologize our location did not meet your expectations. Thank you for the review, we do appreciate the feedback.

10/10 Excellent

Jeffrey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient location, excellent for work travellers, superb staff service
Stayed 1 night in Apr 2024
Response from Manager on Apr 11, 2024
Thank you Jeffrey, we appreciate your business and value the feedback. We hope you will have the opportunity to visit again.

4/10 Poor

Kulvinder

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Service was ok, but overall the property was not clean
Stayed 3 nights in Apr 2024
Response from Manager on Apr 11, 2024
We value the feedback, our apologies from our team. We hope to have the opportunity to properly host you in the future.

10/10 Excellent

Wayne

Business traveller
Liked: Staff & service
Friendly staff, quiet, outside could do with a refresh, rooms dated, nice breakfast and very accommodating. I would stay again
Stayed 1 night in Apr 2024
Response from Manager on Apr 11, 2024
Thank you Wayne, we appreciate your business and value the feedback.

10/10 Excellent

Daveenah

Stayed 5 nights in Mar 2024
Response from Manager on Apr 7, 2024
Wonderful to read you had a great stay! Thank you for your business and we hope you will have the opportunity to visit again.

6/10 Okay

Wendy

Travelled with partner
Liked: Cleanliness
Our checkin was the biggest issue we had. Apparently, if you don’t have a drivers licence or a ‘purple card’ (Ontario gov. Issued card) you will not be able to check in… passport nor medical/medicare cards are acceptable- apparently having a credit card on file isn’t good enough either! I was lucky enough to have ppl I know that lived there that was able to help me. Overall staff is great and was pleasant. Cleanliness could be improved. Very surprised that continental breakfast included make your own waffles or pancakes. The eggs however were not good.
Stayed 2 nights in Mar 2024
Response from Manager on Apr 3, 2024
Thank you for your comments. We do require specific ID and a major credit card to check in. I will share your comments with my breakfast team as well, thank you.

10/10 Excellent

Boris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Apr 3, 2024
Wonderful to read your stay was a great one! Thank you for your business and we look forward to having you stay with us again.

8/10 Good

Andrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Apr 3, 2024
Thank you Andrey, we are happy to have your business and pleased you enjoyed your visit,

4/10 Poor

Oshitha, London

Disliked: Cleanliness, staff & service, property conditions & facilities
I have checked in after 6Pm but room wasn’t cleared yet. Used towel was haggling on the door. I really do not appreciate that. I painted for it. I told the receptionist and did not even care about it.
Stayed 1 night in Mar 2024
Response from Manager on Mar 31, 2024
Our apologies for the inconveniences you encountered. Our staff will be made aware of your feedback and we will work with our team to make improvements. Thank you for your comments.

2/10 Terrible

Vasundhara

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked in the last minute and it was way too much expensive for a night… Upon arrival, I was so disappointed with the poor condition of the building and on top the most terrible service… Dirty drapes with stains all over, washroom was dirty, bed cover was covered with black lints all over.. hallways was filled with litter.. and on top, during breakfast the staff was so rude with a fellow guest. She literally screamed at the guest for taking 2 yogurt packs and to my shock she went and snatched the other pack from the guest’:s table.. I will never return here.. I recommend Expedia to remove such low quality property listings.. it is super deceiving.. waste of $135 😣😣
Stayed 1 night in Mar 2024
Response from Manager on Mar 28, 2024
We extend our apologies for the inconveniences you encountered. I have investigated your room, details and will share with our team. Regarding the breakfast we have large group staying with us and they are aware of their entitlement, unfortunately there are a few who take advantage of the program. I will ensure our attendants are made aware of your comments to work together to find another method of enforcing the program. Thank you for taking the time to review your stay.

2/10 Terrible

Rosy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
We are disappointed your stay did not meet your expectations. Thank you for the feedback, your review will be shared with our team.

4/10 Poor

Rebecca

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My check in time was scheduled for 4pm and I wasn’t able to get into my room until 6pm
Stayed 1 night in Mar 2024
Response from Manager on Mar 19, 2024
Thank you for your review, I have shared your review with my Housekeeping Manager and we will strive to make improvements.

4/10 Poor

Brian

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Toilet backed up and cigarette butts everywhere room smelled like smoke
Stayed 1 night in Mar 2024
Response from Manager on Mar 19, 2024
Thank you for your review, your comments will be shared with our team so improvements can be made.

10/10 Excellent

Jim

Stayed 2 nights in Mar 2024
Response from Manager on Apr 3, 2024
Thank you for your review, we are pleased you had a great visit. We hope to have your stay with us again.

6/10 Okay

Barbara

Stayed 1 night in Mar 2024
Response from Manager on Mar 9, 2024
Thank you for reviewing your stay, we appreciate your feedback. Thank you for your business.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Smooth check-in for an easy quick overnight prior to my son's swim meet. Hot breakfast was nice. As expected for Comfort Inn.
Stayed 1 night in Mar 2024
Response from Manager on Mar 8, 2024
Thank you for your review Janet, we are pleased to hear that you enjoyed your stay with us. Thank you for your business.

4/10 Poor

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Our beds were rock hard unbelievably uncomfortable
Stayed 1 night in Mar 2024
Response from Manager on Mar 6, 2024
Thank you for your feedback, our apologies regarding the beds, we hope to properly host you in the future.

2/10 Terrible

CAREY, Grimsby

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Not a fan of this motel. Beds are so HARD, very dry in room, kids outside of room were running around, no sleep!!
Stayed 1 night in Mar 2024
Response from Manager on Mar 5, 2024
We extend our apologies for the inconveniences you encountered. Thank you for your feedback, we will ensure our team is made aware of your comments.

4/10 Poor

Christopher

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
This place needs to be torn down and rebuilt. Very old amenities and is run down. This hotel has been on its last leg and is falling.
Stayed 2 nights in Feb 2024
Response from Manager on Mar 2, 2024
We are disappointed your stay was not as your expected. We appreciate your feedback as it is through our Guest review and comments that we are able to make improvements and changes. Thank you.

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The andjacent properties are not the nicest view
Stayed 1 night in Feb 2024
Response from Manager on Feb 24, 2024
Thank you for your review Peter, we appreciate your business. I want to provide a bit more information on the business beside our location - the firehall. This particular firehall hosts the training for the 'jaws of life' and the many different challenges the fire fighters face with cars flipped and on their side. It may look like a vehicle junk yard but it all about the training.

8/10 Good

Melissa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to where I needed to be. It was clean and quiet. Melissa
Stayed 1 night in Feb 2024
Response from Manager on Feb 24, 2024
We appreciate your review Melissa, thank you for your feedback. Your business is appreciated!

10/10 Excellent

Eliany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Manager on Feb 19, 2024
Thank you for your review, we are pleased you had a wonderful visit! We appreciate your business, thank you.

2/10 Terrible

Caroline

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
One chooses Comfort Inn for the brand. You always know what to expect. This failed short in a big way. This property had the second floor and parts of first floor lived in by refugees or homeless people. So not a hotel environment at all/ My room was disgusting and not cleaned. The smell was disgusting. It was late so had no choice. They did find another room. Felt very unsafe. Lots of people hanging around. I would like a refund.
Stayed 1 night in Feb 2024
Response from Manager on Feb 14, 2024
We appreciate the feedback and apologize for the inconvenience of the 1st room provided not being cleaned, this was a communication error between our housekeeping staff and the front desk. When making any future reservations please make note of the request to be away from our refugee group should something be available.

10/10 Excellent

Junyao

Stayed 1 night in Jan 2024
Response from Manager on Mar 22, 2024
Thank you Junyao, we appreciate your business and value your review. We hope to see you again soon.

10/10 Excellent

Stefano

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 28, 2024
Thank you for your review Stefano, we value your feedback and thank you for your business.

10/10 Excellent

Kevin

Stayed 1 night in Jan 2024
Response from Manager on Mar 22, 2024
Thank you Kevin, we are pleased you had a great stay! Thank you for your business.

2/10 Terrible

Bree

Travelled with group
Liked: Amenities
Worst place. Don’t waste your money and go here. The room was so dirty and stink. The staffs were rude. They wanted me to leave before my check out time
Stayed 1 night in Jan 2024
Response from Manager on Jan 21, 2024
Bree, we are disappointed your stay was not to your expectations. Thank you for your feedback, we will share your review with our team. We hope to properly host you in the future.

8/10 Good

Sheila

Noisy
Stayed 1 night in Jan 2024
Response from Manager on Jan 23, 2024
We appreciate your review, thank you. Please note we have staff available 24 hours if you ever encounter a concern. We want your stay to be as comfortable as possible.

8/10 Good

janos

Liked: Staff & service
Disliked: Cleanliness
Not bad
Stayed 3 nights in Jan 2024
Response from Manager on Jan 18, 2024
Thank you, we appreciate your review. Thank you for your business.

10/10 Excellent

Bashar

Stayed 2 nights in Jan 2024
Response from Manager on Jan 14, 2024
Thank you for your review, we are pleased to hear that you had a wonderful stay! Thank you for your business.

2/10 Terrible

Jasmine

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on Jan 14, 2024
Thank you for the feedback, we are disappointed to read you did not have the best experience with us. We hope to properly host you again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on Jan 7, 2024
Thank you for your review, we appreciate your business.

6/10 Okay

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities
Property is conveniently located and staff were friendly. That said, felt a little noisy sleeping.
Stayed 1 night in Dec 2023
Response from Manager on Jan 7, 2024
Thank you for your comments, we appreciate the feedback.

6/10 Okay

Shahrukh

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
It wasn’t enough for 4 people, thanks to local receptionist who upgraded us otherwise expedia didn’t do a good job
Stayed 2 nights in Dec 2023
Response from Manager on Jan 7, 2024
Thank you for your feedback, we are pleased our team was able to make changes for your group. Thank you for your business.

6/10 Okay

Lorna

It's ok
Stayed 3 nights in Dec 2023
Response from Manager on Jan 31, 2024
Thank you Lorna, we hope to have an opportunity to have you stay with us again. If you have any concerns during your stay, please reach out to our team.

4/10 Poor

Gregory

Stayed 1 night in Dec 2023
Response from Manager on Jan 1, 2024
Thank you for taking the time to review your stay. We are disappointed you did not enjoy your stay. Your review will be shared with our team.

4/10 Poor

Anita

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Jan 31, 2024
We are disappointed your stay did not exceed your expectations. We hope to properly host you again.

10/10 Excellent

andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
breakfast was awesome. staff super friendly! 10/10 great place to stay
Stayed 2 nights in Dec 2023
Response from Manager on Dec 30, 2023
Thank you! We are delighted you had a wonderful stay. We appreciate your business and hope you will have the opportunity to visit again.

6/10 Okay

Jermaine

Stayed 1 night in Dec 2023
Response from Manager on Jan 18, 2024
Thank you for your feedback, we value your review and appreciate your business.

8/10 Good

Cristian

Stayed 1 night in Dec 2023
Response from Manager on Dec 29, 2023
Thank you, we appreciate your feedback.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 29, 2023
Thank you for your review Michael. We are pleased to see you had a great stay! Thank you for your business.

8/10 Good

Ken

Stayed 1 night in Dec 2023
Response from Manager on Dec 29, 2023
Thank you for your review Ken, we appreciate your business!