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Reviews of Best Western Premier Toronto Airport Carlingview Hotel

3 out of 5
Best Western Premier Toronto Airport Carlingview Hotel
135 Carlingview Drive, Toronto, ON

Reviews

8.4

Very good

Rating 10 - Excellent. 903 out of 1891 reviews" "
Rating 8 - Good. 572 out of 1891 reviews" "
Rating 6 - Okay. 220 out of 1891 reviews" "
Rating 4 - Poor. 104 out of 1891 reviews" "
Rating 2 - Terrible. 92 out of 1891 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Mohammed

Liked: Staff & service
Disliked: Amenities
The cleanliness was not what i expected for USD 120 a night hotel. As well the noise from the planes is way too high. The hotel should invest in better soundproofing . A complimentary water bottle wouldn't hurt either.
Stayed 1 night in May 2024
Response from Yami on May 23, 2024
Hello,Our apologies for the issues during the stay, we do offer complimentary earplugs. I have addressed the room issue with the housekeeper supervisor.Regards,

6/10 Okay

Nashat

Disliked: Property conditions & facilities
Bad service, not clean
Stayed 1 night in May 2024
Response from Yami on May 23, 2024
Hello,Our apologies for the issues you've encountered during the stay. I have addressed the room cleanliness issue with the housekeeper supervisor.

8/10 Good

Riviana

Liked: Cleanliness, staff & service
.
Stayed 1 night in May 2024
Response from Yami on May 23, 2024
Hello,Thank so much for choosing to stay at our Hotel.Kindest regards,

4/10 Poor

Cheryl

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Noisy, noisy. The noise from the planes was unbearable. No coffee, no breakfast like the other best westerns. Charged twice for parking and had to go back to get fixed.
Stayed 1 night in May 2024
Response from Yami on May 23, 2024
Hello,Our apologies for the issues you've encountered during the stay. Regards,

4/10 Poor

Chris

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
The AC seems to be centrally controlled. After checking into the first room and it being uncomfortably hot and the AC not keeping up, the second room was the same. The temp and fan could be changed with no response from the AC unit. If you struggle to sleep in a warm room, i wouldnt recommend staying here.
Stayed 1 night in May 2024
Response from Yami on May 22, 2024
Hello,Our sincere apologies for the uncomfortable experience during your recent stay.Sincerely,

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exactly what you want for a layover stay at the airport. Clean and quiet.
Stayed 1 night in May 2024
Response from Yami on May 22, 2024
Hello,On behalf of the whole BWP Team we want to thank you for choosing to stay at our Hotel.Best regards,

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Yami on May 23, 2024
Hello,Thank so much for choosing to stay at our Hotel, so glad to know you had a positive experience here.Kindest regards,

4/10 Poor

Linda

No electricity from 9am to 3pm without any compensation.
Stayed 1 night in May 2024
Response from Yami on May 21, 2024
Hello,On behalf of our Whole BWP Team we want to apologize for the inconvenience regarding the power outage. Kind regards,

10/10 Excellent

Doris

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff clean and quiet rooms. Close to airport!
Stayed 1 night in May 2024
Response from Yami on May 21, 2024
Hello,On behalf of our Whole BWP Team we want to say thank you for staying with us.Kind regards,

10/10 Excellent

Amy

Stayed 1 night in Feb 2024
Response from Yami on May 21, 2024
Hello,On behalf of our Whole BWP Team we want to say thank you for staying with us.Kind regards,

8/10 Good

Trevor

Liked: Cleanliness, staff & service
Good location,close to airport. Free shuttle.
Stayed 1 night in May 2024
Response from Yami on May 21, 2024
Hello,On behalf of our Whole BWP Team we want to say thank you for staying with us.Kind regards,

10/10 Excellent

john

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't service room during my 2-night stay.
Stayed 2 nights in May 2024
Response from Yami on May 21, 2024
Hello,On behalf of our Whole BWP Team we want to apologize for the room not being clean during the stay , as soon as the front desk gets the housekeeping request they advise right away.Kind regards,

6/10 Okay

Kate

Liked: Cleanliness
Disliked: Property conditions & facilities
The deadbolt on my door wouldn’t work. When I contacted the desk and had someone come up they said it was fine. Because the door was locked and only people with card keys could get in and only staff members had card keys. I explained that that was still not ok because I should be able to lock it so those with card key couldn’t just access the room when they wanted. He tried to mansplain to me that I was safe and I ended up putting a chair up against the door. So not a good night sleep. But I will say the bed and pillows were super comfortable.
Stayed 1 night in May 2024
Response from Yami on May 21, 2024
Hello,On behalf of our Whole BWP Team we want to say thank you for staying with us and also our sincere apologies for the issue with the lock, we want every guest to feels comfortable and safe.Kind regards,

8/10 Good

Monique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great vlean and friendly hotel to stay at when flying.
Stayed 1 night in May 2024
Response from Yami on May 21, 2024
Hello,On behalf of our Whole BWP Team we want to say thank you for staying with us.Kind regards,

10/10 Excellent

Natasha

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Incredibly friendly staff and SO CLEAN! Highly recommended the butter chicken at the restaurant. Shuttle was very clean and dependable.
Stayed 1 night in May 2024
Response from Yami on May 21, 2024
Hello,On behalf of our Whole BWP Team we want to say thank you for staying with us.Kind regards,

6/10 Okay

carol, Columbus

Travelled with partner
Liked: Cleanliness
Dingy
Stayed 1 night in May 2024
Response from Yami on May 21, 2024
Hello,On behalf of our Whole BWP Team we want to apologize for the issues you've encountered during stay.Kind regards,

6/10 Okay

michael

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
I will Start with the staff. They were very good, quick and extremely polite. The building is a bit dark. Hallways are dark. Not a bright and cheery vibe. The rooms are nice though there were stained towels in the bathroom and previous guests hair everywhere.
Stayed 1 night in May 2024
Response from Yami on May 21, 2024
Hello,On behalf of our Whole BWP Team we want to apologize for the issues you encountered, I have reported to Housekeeping your feedback.Kind regards,

10/10 Excellent

Margaret Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet considering how close it is to the airport!
Stayed 1 night in May 2024
Response from Yami on May 21, 2024
Hello,On behalf of our Whole BWP Team we want to say thank you for staying with us.Kind regards,

8/10 Good

Marvin

Stayed 1 night in May 2024
Response from Jass on May 19, 2024
Hello, On behalf of the whole Team of the Best Western Premier we want to thank you for choosing to stay at our Hotel. We are happy you enjoyed the stay and the staff took care of you, thanks so much.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Yami on May 17, 2024
Hello,On behalf of the whole BWP Team we want to say thank you for choosing to stay at our Hotel.Sincerely,

6/10 Okay

Paula

Business traveller
Liked: Cleanliness, amenities
I booked this hotel at the last minute as I needed an overnight place to stay in between flights. I was looking for something cheap, and this did the trick. You certainly get what you pay for, and there's nothing wrong with that. The hotel was standard for the price - it was clean and had a bed; that's all I needed. The shuttle driver was not overly friendly, the airplanes above were quite loud (a given due to its location but not ideal if you're a light sleeper), and the shower sucked. It was obvious that it was an older hotel that they tried to pretty up in most places, but again, it was clean. There is a restaurant on site (I didn't try it; I got Uber Eats instead), and I noticed that they have self-serve laundry, which could be an added bonus for some. I would recommend it if you're just looking for a quick place to sleep, but nothing other than that, unfortunately.
Stayed 1 night in May 2024
Response from Yami on May 17, 2024
Hello,On behalf of the whole BWP Team we want to say thank you for choosing to stay at our Hotel. I have advised the the maintenance team to fix the shower ,my apologies regarding this issue .Sincerely,

10/10 Excellent

Robbin, Oshawa

Liked: Cleanliness, staff & service, property conditions & facilities
It was good for an overnight stay before our flight
Stayed 1 night in May 2024
Response from Yami on May 15, 2024
Hello,On behalf on the whole BWP Team we want to say thank you for choosing to stay at our Hotel.King regards,

10/10 Excellent

Chisato

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Jass on May 17, 2024
Hello, On behalf of the whole Team of the Best Western Premier we want to thank you for choosing to stay at our Hotel. We are happy you enjoyed the stay and the staff took care of you, thanks so much.

8/10 Good

the white

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel. Excellent shuttle service. Make sure you arrive at the lobby 5 min before shuttle departure! They leave on time.
Stayed 2 nights in May 2024
Response from Yami on May 15, 2024
Hello,On behalf on the whole BWP Team we want to say thank you for choosing to stay at our Hotel.Kind regards,

6/10 Okay

lorraine

Travelled with partner
Stained sheets did not like having to take two elevators to get to room
Stayed 1 night in Apr 2024
Response from Yami on May 15, 2024
Hello,On behalf on the whole BWP Team we want to apologize for the issues during the stay.Kind regards,

6/10 Okay

Connie

Liked: Staff & service
Noisy, bedding not great, pillows hard - hotel a bit tired
Stayed 1 night in May 2024
Response from Yami on May 21, 2024
Hello,On behalf of our Whole BWP Team we want to say thank you for staying with us.Kind regards,

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
You get what is offered. Service and staff exceptionally dedicated to serve the customer
Stayed 4 nights in Apr 2024
Response from Jass on May 14, 2024
Hello, On behalf of the whole Team of the Best Western Premier we want to thank you for choosing to stay at our Hotel. We are happy you enjoyed the stay and the staff took care of you, thanks so much.

10/10 Excellent

DONNAJEAN

Liked: Cleanliness, staff & service, property conditions & facilities
It was easy to find, everything was very clean, quiet, the food in the restaurant was very good. The staff was helpful and accommodating.
Stayed 1 night in May 2024
Response from Jass on May 13, 2024
Hello, On behalf of the whole Team of the Best Western Premier we want to thank you for choosing to stay at our Hotel. We are happy you enjoyed the stay and the staff took care of you, thanks so much.

10/10 Excellent

Alexis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The night auditor was very kind at our check-in!
Stayed 1 night in May 2024
Response from Yami on May 15, 2024
Hello,On behalf on the whole BWP Team we want to say thank you for choosing to stay at our Hotel, thanks again for your great review & comments.Kind regards,

8/10 Good

Trina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Familiarity, shuttle service and friendly professional staff.
Stayed 1 night in May 2024
Response from Yami on May 15, 2024
Hello,On behalf on the whole BWP Team we want to say thank you for choosing to stay at our Hotel.Kind regards,

8/10 Good

wei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Yami on May 15, 2024
Hello,On behalf on the whole BWP Team we want to say thank you for choosing to stay at our Hotel.Kind regards,

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Yami on May 15, 2024
Hello,On behalf on the whole BWP Team we want to say thank you for choosing to stay at our Hotel.Kind regards,

10/10 Excellent

Pauline

Business traveller
Liked: Cleanliness, staff & service
I had to take an elevator to the 4th floor, get off and take another to the 5th floor. The pillows are very hard.
Stayed 1 night in May 2024
Response from Jass on May 14, 2024
Hello, On behalf of the whole Team of the Best Western Premier we want to thank you for choosing to stay at our Hotel. We are happy you enjoyed the stay and the staff took care of you, thanks so much.

8/10 Good

Robert

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Convenient location for work
Stayed 1 night in May 2024
Response from Yami on May 15, 2024
Hello,On behalf on the whole BWP Team we want to say thank you for choosing to stay at our Hotel.Kind regards,

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and very clean. Friendly staff
Stayed 1 night in Feb 2024
Response from Jass on May 13, 2024
Hello, On behalf of the whole Team of the Best Western Premier we want to thank you for choosing to stay at our Hotel. We are happy you enjoyed the stay and the staff took care of you, thanks so much.

8/10 Good

Kyle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
K
Stayed 1 night in Apr 2024
Response from Yami on May 15, 2024
Hello,On behalf on the whole BWP Team we want to say thank you for choosing to stay at our Hotel.Kind regards,

10/10 Excellent

ROWENA

Liked: Cleanliness, staff & service, amenities
All staffs are very welcoming and helpful. You can really feel that they are happy working together in fulfilling the best service they can give to their guests. Although one of the elevators wasn’t working that day when I stayed, it wasn’t a bother for me at all. It was only a small and temporary inconvenience which will not defeat the comfort and wonderful service that I got from the airport shuttle driver to the lovely ladies at the front desk. Will definitely come back.
Stayed 1 night in May 2024
Response from Yami on May 10, 2024
Dear guest, On behalf of the whole BWP Team we want to say thank you for choosing to stay at our Hotel, your review & comments have really filled our day with pride , thanks so much.Kind regards,

10/10 Excellent

Raymond

Stayed 1 night in May 2024
Response from Yami on May 17, 2024
Hello,On behalf of the whole BWP Team we want to say thank you for choosing to stay at our Hotel.Sincerely,

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Jass on May 13, 2024
Thanks for submitting a positive response. We really appreciate your feedback.

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and quiet hotel
Stayed 1 night in May 2024
Response from Yami on May 10, 2024
Dear guest, On behalf of the whole BWP Team we want to say thank you for choosing to stay at our Hotel, really appreciate your amazing review & comments.Kind regards,

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was conveniently located to the airport. Shuttle service was very helpful.
Stayed 1 night in May 2024
Response from Jass on May 10, 2024
Hello, On behalf of the whole Team of the Best Western Premier we want to thank you for choosing to stay at our Hotel. We are happy you enjoyed the stay and the staff took care of you, thanks so much.

10/10 Excellent

Kay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff were very pleasant and helpful as we had an early morning check-in. Room was clean and airport shuttle service was great.
Stayed 1 night in May 2024
Response from Jass on May 10, 2024
Hello, On behalf of the whole Team of the Best Western Premier we want to thank you for choosing to stay at our Hotel. We are happy you enjoyed the stay and the staff took care of you, thanks so much.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy access to airport
Stayed 1 night in May 2024
Response from Yami on May 9, 2024
Hello,Thank so much for choosing to stay at Best Western Premier Hotel.Kind regards,

10/10 Excellent

rosemary

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff Comfortable rooms Clean
Stayed 1 night in May 2024
Response from Yami on May 9, 2024
Hello,Thank so much for choosing to stay at Best Western Premier Hotel.Kind regards,

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport
Stayed 1 night in Apr 2024
Response from Yami on May 9, 2024
Hello,Thank so much for choosing to stay at Best Western Premier Hotel.Kind regards,

10/10 Excellent

Alina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice.Tks
Stayed 1 night in Apr 2024
Response from Yami on May 9, 2024
Hello,Thank so much for choosing to stay at Best Western Premier Hotel.Kind regards,

10/10 Excellent

Martin

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Yami on May 9, 2024
Hello,Thank so much for choosing to stay at Best Western Premier Hotel.Kind regards,

2/10 Terrible

Kristal

Disliked: Cleanliness
Stayed 1 night in May 2024
Response from Yami on May 9, 2024
Hello,Thank so much for choosing to stay at Best Western Premier Hotel, Our sincere apologies for not meeting the expectations during the stay.Kind regards,

6/10 Okay

Jerry

Liked: Cleanliness, staff & service
Stayed 5 nights in May 2024
Response from Yami on May 9, 2024
Hello,Thank so much for choosing to stay at Best Western Premier Hotel, Our sincere apologies for not meeting the expectations during the stay.Kind regards,

8/10 Good

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a typical airport hotel. The staff in the restaurant were very friendly and helpful.
Stayed 1 night in Mar 2024
Response from Jass on May 7, 2024
Hello,On behalf of the whole Team of the Best Western Premier we want to thank you for choosing to stay at our Hotel. We are happy you enjoyed the stay and the staff took care of you, thanks so much. Regards, Jass