Av. Miguel Hidalgo (8va) #8190, entre Constitución y Revolución, Tijuana, BC
Reviews
9.0
Wonderful
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Rating 10 - Excellent. 1173 out of 1721 reviews" "
This is an older hotel that has been updated. Nice rooms, very friendly staff, restaurant on site and walkable to Ave Revolucion for shopping, eating and entertainment options. Nice garage parking.
I've stayed at Ticuan many times over last several years and it's really gone downhill. Prices go up, that's business, but it was a bit run down 3 years ago and it just keeps getting worse. Loose toilets, leaks, ripped worn out carpet, broken shower fixtures, etc. I love Ticuan for convenience but may not be back.
jason
Stayed 1 night in May 2024
Response from HOTEL TICUAN on May 16, 2024
It is a shame to know that we have this situation but we would like to thank you for letting us know, so that we can provide you with a solution and this inconvenience that is undoubtedly regrettable does not continue. Thank you for your visit.
The property is beautiful, very clean, great customer service.
There’s a night club right next to it, and you can hear the music.
Very hard to fall asleep.
Efrain
Stayed 1 night in May 2024
Response from HOTEL TICUAN on May 16, 2024
We appreciate your visit, it was a pleasure to serve you and we appreciate your comments.
The staff was standing around, no one was smiling. They do NOT have wash cloths provided, which is gross. The restaurant served food they knew was bad and still gave me a bill, we ended up sick. There are hotels in the same price range that are closer to “town” and they don’t have the clubs attached so your room won’t be shaking all night. Maybe you will see some smiling faces at the other hotels? These people just act bothered.
We would appreciate knowing more about what service needs to be improved or if it is customer service or if there is any area that requires maintenance in order to improve the service and make your visit more pleasant.
My favorite place to stay. Never stayed anywhere else. Since 2012
DaVetta
Stayed 2 nights in Apr 2024
Response from HOTEL TICUAN on May 9, 2024
We appreciate your preference, it is a pleasure to know that the service has been to your liking and we have remained in your place for your stay in the city thanks for your comments.
6/10 Okay
patrick
Apr 30, 2024
Disliked: Cleanliness
Very poor water pressure never got up lukewarm in temperature... sink would stop up with in 5 seconds of water flow.
patrick
Stayed 4 nights in Apr 2024
Response from HOTEL TICUAN on May 9, 2024
We appreciate these types of comments since they help us a lot to be able to give you better attention and, above all, make your stay more pleasant.
We are sorry for the confusion but if we have a cleaning service with an established schedule, we apologize for this misunderstanding. We appreciate your visit.
Avoid the rooms by the Revolution side since the building is next to a Mexican dance club. We could not sleep for the night since we were placed in room 514.
RAMON
Stayed 3 nights in Apr 2024
Response from HOTEL TICUAN on Apr 27, 2024
We regret this situation because we only have a few rooms of this type and they are all located on that side. We apologize for this event. We appreciate your understanding.
Agradecemos su visita y para hacer mas comoda su estadia nos gustaria saber sobre que servicio no fue de su agrado o cual es el que necesita alguna mejoria.