All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Older property could use an upgrade but room was vlean
Linda
Stayed 1 night in May 2024
Response from Scott Wemigwans GM on May 26, 2024
Thank you for your review.We just completed a full renovation which includes full room upgrade as well as most common areas. We look forward to any future stays you may have.
6/10 Okay
Daryll
May 16, 2024
Liked: Cleanliness, staff & service
The hotel lobby was under construction. Traveling with elderly parents parking was limited by the building and no availability on the ground floor.
Daryll
Stayed 1 night in May 2024
Response from Scott Wemigwans- General Manager on May 17, 2024
Thank you for taking the time to submit a review. Our ground room floors get sold quite fast most days. We suggest booking in advance to ensure you are able to get a ground room floor. Looking forward to your next visit
6/10 Okay
Douglas
May 10, 2024
Close to the Ring Road. 30 minutes from the 401. Longish drive here.
Terry was excellent upon arrival...great welcome! Comfortable beds, good shower, clean room, good restaurant options within walking distance. I would stay here again.
Rob
Stayed 1 night in May 2024
Response from Scott Wemigwans- GM on May 10, 2024
Thank you for the review. Terry is awesome. I am glad you enjoyed your stay
10/10 Excellent
Kelly
Business traveller
May 8, 2024
Liked: Cleanliness, staff & service, amenities
Smooth check in. So far, so good
Kelly
Stayed 1 night in May 2024
Response from Scott Wemigwans- GM on May 10, 2024
Glad you enjoyed your stay. Hope to you see next time
8/10 Good
Janet
Travelled with family
May 4, 2024
Liked: Cleanliness, staff & service
The bathroom sink needs a soap dish…. Otherwise the whole top of the sink area is wet and messy all the time. Also would help to have a nonslip bat for the bathtub.
Newly renovated rooms and friendly staff. I got stuck in Thunder Bay due to a winter storm and was glad to be able to stay near the airport.
Lisa
Stayed 1 night in Mar 2024
Response from Scott Wemigwans- GM on Apr 2, 2024
Thank you for your review. Our location does it make it ideal for anyone needing a stayover for anyone traveling. We appricate that you enjoyed staying in our newly renovated rooms.
Staff were helpful and courteous, however the room seemed clean but it really wasn’t. There was garbage under the beds from prior guests and the floor felt sticky. There was hair on the sheets, toenails near the radiator, and the pillows smelt like armpits to name a few reasons why.
Janelle
Stayed 2 nights in Feb 2024
Response from Scottie Wemigwans on Mar 1, 2024
I am sorry your stay wasn't as good as it should of been. I do applogise for the error and I will be discussing with the team ways to make sure this isnt an issue in the future.
Response from Scott Wemigwans General Manager on Jan 26, 2024
Thank you for your review. We are actually at the tail end of a complete renovation, that inculded rooms, hallways and exterior. The last part of the reno being completed as we speak (the Canopy).We are extremely excited about all the updates and have hear compliments from all of our guest.
Very impressed with the renovations they’ve done this with this facility in the past I didn’t read it very high but it’s very clean. It’s very quiet and it looks like it put a lot of thought into the bringing it up to a good standard a very nice place to stay and never heard a thing after 11 o’clock so I was happy.
Joanne
Stayed 1 night in Dec 2023
Response from Sherry Smith, AGM on Dec 12, 2023
Thanks for the great ratings! I hope we have the opportunity to welcome you back again soon.
No notification of construction on building. Alternative entrance not well marked or lit up. Could smell front desks body odour from about 10’ away. Bathroom counter looked like a dirty rag was leaking send on it. Beds were very messily made and dirt and hair on bedding
trisha
Stayed 1 night in Dec 2023
Response from Sherry Smith, AGM on Dec 12, 2023
Thanks for your comments regarding your stay with us. I have discussed the issues with our housekeeping team so this does not recur. I hope we have the opportunity to welcome you back again soon.
10/10 Excellent
Lois
Dec 3, 2023
Easy and quick check in. Good service.
Lois
Stayed 1 night in Dec 2023
Response from Sherry Smith, AGM on Dec 12, 2023
Thanks for the great ratings! Hope to see you again soon!
6/10 Okay
Tyler J
Dec 2, 2023
Disliked: Property conditions & facilities
Room floor dirty, insects in bathroom. Building under construction
Tyler J
Stayed 1 night in Dec 2023
Response from Sherry Smith, AGM on Dec 12, 2023
Thanks for your comments regarding your stay with us. I have discussed the issues with our housekeeping team so this does not recur. I hope we have the opportunity to welcome you back again soon.
Response from Scottie Wemigwans- General Manager on Nov 1, 2023
Thank you for the review
6/10 Okay
Gregory
Oct 27, 2023
Liked: Cleanliness
The place was clean. The location was noisy and very limited in terms of walkability.
There were no amenities to speak of, so if you just want a half decent bed , this place will do.
Gregory
Stayed 1 night in Oct 2023
Response from Scottie Wemigwans- General Manager on Oct 30, 2023
Thank you for the review. I am glad you enjoyed your stay with us. Looking forward to your next stay
I have a walking aid and when finding out that there was no elevator was difficult.
Verified traveller
Stayed 1 night in Oct 2023
Response from Scottie Wemigwans- General Manager on Nov 1, 2023
Thank you for your review
2/10 Terrible
Cara-Lee
Travelled with group
Oct 18, 2023
Liked: Staff & service
Disliked: Cleanliness
checked in at 11p and checked out at 11:15p… entered room. looked like someone had jumped on the beds and they were covered with human hair.. gross.
Went to front desk to check out and gave my explanation, i got zero push back from clerk, he was making a note and informing his manager. he also explained to me how to get a refund
Cara-Lee
Stayed 1 night in Oct 2023
Response from Scottie Wemigwans- General Manager on Oct 19, 2023
Good day Sorry for your experience well checking into the hotel. I will be having a discussion with housekeeping about reviewing the beds once they complete service.Thank you
The place was falling apart. It was dirty. The bathroom door did not close properly. The micowave was dirty. The one chair that was in the room...was falling apart.
The breakfast was not good, and the one wait staff that I saw was rude to a child.
Freddie
Stayed 2 nights in Sep 2023
Response from Scottie Wemigwans- General manager on Oct 12, 2023
Thank you for taking the time to submit a review, I am surprised to hear that you felt like the place was falling apart. We just completed a full renovation of all aspects of the hotel and have been receive a lot of compliments. Hoping to see you next time