Hiking
Check availability

Reviews of Hotel VIC

3 out of 5
Hotel VIC
2 Schuttersveld, Leiden, ZH

Reviews

8.8

Excellent

Rating 10 - Excellent. 85 out of 158 reviews" "
Rating 8 - Good. 51 out of 158 reviews" "
Rating 6 - Okay. 15 out of 158 reviews" "
Rating 4 - Poor. 5 out of 158 reviews" "
Rating 2 - Terrible. 2 out of 158 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Super location, nice breakfast friendly staff very clean hotel.
Stayed 2 nights in May 2024

8/10 Good

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast provided at the adjacent hotel was excellent.
Stayed 3 nights in May 2024

10/10 Excellent

Mary Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in Leiden for 2 nights. This hotel is both convenient to the train station and all the activity around the canals. The staff was always attentive and helpful. The room was clean and very quiet. The beds were extremely comfortable.
Stayed 2 nights in May 2024

8/10 Good

Nichola

Liked: Cleanliness, staff & service
Really handy for bus and train. Lovely staff
Stayed 1 night in Apr 2024
Response from Amal - Front Office on May 2, 2024
Dear Nichola, thank you for the kind review! We greatly appreciate it. Glad you enjoyed our amazing location and our friendly staff! We hope to welcome you back to our hotel soon. With kind regards,

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and comfortable. Great breakfast!
Stayed 2 nights in Apr 2024
Response from Amal - Front Office on May 2, 2024
Dear Melanie, thank you for the amazing rating! Glad you had a comfortable stay and enjoyed the breakfast buffet. Hope to see you soon in the beautiful city of Leiden! With kind regards,

10/10 Excellent

Terry, Falmouth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the train and other amenities. Room was clean and beds were very comfortable. Loved the duvet and linens. Most staff were friendly and accommodating.
Stayed 6 nights in Apr 2024
Response from Amal - Front Office on May 2, 2024
Dear Terry, thank you for taking the time to share your experience with us! We're thrilled to hear that you found our location convenient and enjoyed the comfort of our rooms. Providing a clean and cozy environment is always our top priority, and we're glad that the duvet and linens met your expectations.We also appreciate your kind words about our staff. We hope to have the pleasure of welcoming you back again soon for another fantastic stay! With kind regards,

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Funky but in a fun and actually quite tasteful way, Hotel Vic is designed to be largely online and self-service, but in fact offers the best of both worlds since staff (based at the Tulip hotel nexdoor) are often present and will arrive within a minute or two if called for. Our superior room was quiet, spacious and bright. The sequence of light switcges takes a little practice and one of the light switches also controls floor level mains sockets. Room cleaning should finish at 3pm we were told, but on two occasions this was not done although we'd requested it before that time.
Stayed 5 nights in Apr 2024
Response from Amal - Front Office on May 2, 2024
Dear Jonathan, thank you for sharing your experience with us! We're delighted to hear that you appreciated the unique and tasteful design of hotel VIC. We're pleased to hear that your superior room provided a quiet, spacious, and bright retreat during your stay. Your feedback regarding the light switches and their controls is duly noted, and we will look into improving the clarity for future guests.We apologize for the inconsistency with the room cleaning timing. Rest assured, we'll address this with our housekeeping team to ensure that our guests' requests are promptly fulfilled.We hope to have the opportunity to welcome you back in the future and provide you with an even more seamless and enjoyable experience. With kind regards,

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Funky modern excellence all around in a super convenient location. Roomy enough, everything new, expansive free breakfast. My favorite conventional hotel (as distinct from a B&B) in a very long time.
Stayed 1 night in Apr 2024
Response from Amal - Front Office on Apr 18, 2024
Dear Richard, thank you so much for taking the time to share your experience! We're thrilled to hear that you enjoyed your stay with us and that our funky modern vibe, convenient location, and spacious accommodations met your expectations. We're honored to be your favorite conventional hotel, and we can't wait to welcome you back for another excellent stay in the future! With kind regards,

10/10 Excellent

Mindy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I love this hotel. Basically across from the train station. Adjacent to the Tulip hotels. Very easy to walk up into town. I love being able to self check in and out. Also love the self access area to buy snacks 24hours when jet lag keeps me up unusual hours.
Stayed 3 nights in Feb 2024
Response from Amal - Front Office on Feb 17, 2024
Dear Mindy, thank you for your kind words! We always enjoy welcoming you to our hotel. We therefore hope to welcome you again soon!

10/10 Excellent

Mindy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite property in Leiden. Love the self service options.
Stayed 1 night in Feb 2024
Response from Amal - Front Office on Feb 9, 2024
Dear Mindy, Our dear regular guest! Thank you for your stay and we hopefully see you again soon!

10/10 Excellent

Arend B.

Travelled with family
Only the lighting was not good, not bright enough
Stayed 2 nights in Dec 2023
Response from Hotel VIC on Dec 11, 2023
Thank you for taking the time to rate us with this good rating. We would also like to thank you for the tip on the lighting. We will definitely look at ways to improve this. We hope to welcome you back again soon so that we may continue to enhance your guest experience.

10/10 Excellent

G

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at VIC, rooms was very comfortable and the team was very helpfull. Femke and Rit were attentive and happy to help. Hopefully I will be able to return next year for another stay. Also the small store below was very convenient.
Stayed 7 nights in Nov 2023
Response from Hotel VIC on Dec 11, 2023
Thank you for taking the time to write us this amazing review! We are really happy to hear that you enjoyed your stay at our hotel. We hope to meet again in the near future.

10/10 Excellent

Elena

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great location.
Stayed 3 nights in Oct 2023
Response from Hotel VIC on Dec 11, 2023
Thank you for taking the time to rate us with this good rating. Our location is just one of the reasons our guests make us their hotel of choice. We hope to welcome you back again soon so that we may continue to enhance your guest experience.

8/10 Good

Nigel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to city
Stayed 1 night in Oct 2023
Response from Hotel VIC on Oct 27, 2023
Thank you for taking the time to rate us with this good rating. Our location is just one of the reasons our guests make us their hotel of choice. We hope to welcome you back again in the future.

10/10 Excellent

Ruth

Very close to train station and short walk to restaurants and canal rides.
Stayed 2 nights in Sep 2023
Response from Hotel VIC on Oct 27, 2023
Thank you for taking the time to write us this review! We are really happy to hear that you enjoyed your stay at our hotel and the central location. We hope to meet again in the near future.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Checkin is automatic (though do read the email they send before hand to do this unlike me). Hotel is 1 min walk from station and very close the the centre of the city with all the bars and restaurants. Hotel is modern, well designed room, clean and quiet. Nice coffee machine and coffee pods each day. Would stay again.
Stayed 4 nights in Sep 2023
Response from Hotel VIC on Dec 11, 2023
Many thanks for your review. We really appreciate your positive comments. Happy to read you enjoyed the central location and clean and comfortable room. Looking forward to another opportunity to be of service to you!

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Naila, Skipton

Liked: Cleanliness, staff & service, property conditions & facilities
It so kitsch and illuminating pink light made me feel like barbie. All the extras were super especially liked the nepresso.
Stayed 3 nights in Sep 2023
Response from Hotel VIC on Oct 27, 2023
We're glad to hear you've had a pleasant stay at our hotel and thank you for taking the time to post this amazing review and rating. We do hope to see you again soon!

6/10 Okay

Stephen

Liked: Cleanliness, property conditions & facilities, room comfort
Well located hotel. Basic but OK
Decent hotel in Leiden. Well located for train station. Quite basic. Very few staff but helpful. Overall OK
Stayed 2 nights in Aug 2023

8/10 Good

cORNELIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No issues, all was fine
Stayed 12 nights in Jul 2023

6/10 Okay

PETER

Stayed 5 nights in Jul 2023

6/10 Okay

Simon

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
It’s beside busy roads and a traffic crossing. It has paper thin walls. No atmosphere in lobby, not very friendly
Stayed 1 night in Jul 2023
Response from Charmaine - Front Office on Jul 27, 2023
Dear Simon, Thankyou for writing us a review. We are sorry to read we dit not meet your expectations. We do offer rooms on the back side of the hotel that are not facing the road, you can put a preference in you bookings note. We will be taking the rest of your feedback internally.

10/10 Excellent

HELEN

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel right near the station and 5 mins walk from the centre
Stayed 2 nights in Jun 2023
Response from Charmaine - Front Office on Jul 27, 2023
Dear Helen, Thankyou for rating us with a 5 and highlighting our amazing location! We hope to welcome you again when your travels bring you back to Leiden.

10/10 Excellent

Kathy J

Stayed 11 nights in Jun 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and marvellous location
Our hotel was new, modern and trendy. Check-in was online through an oversized touch screen in reception. We had to create our own door keys on a terminal attached to the screen although we could have chosen to use an app on our phones to access the room. The entrance to the elevator gave the impression of walking through the gently breaking waves on the seashore as the real thing was projected at our feet. Dim purple fluorescent lighting was prevalent including around the window in our fifth floor bedroom overlooking the station square. The room ceiling was industrial concrete and the floor was polished cement and wood strips. The terrazzo tiles in the shower and loo were straight from Italy. Modern and moody - so unlike the area just a few hundred metres away where one of the largest working windmills in The Netherlands stands tall, looking out at the new side of town. A great hotel in a marvellous location close to the main station and old town.
Stayed 3 nights in Jun 2023
Response from Charmaine - Front Office on Jun 27, 2023
Dear Paul, Thank you for taking the time to write us this amazing review!. We hope to welcome you again in the near future!

8/10 Good

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Strategically Located to Easily Reach Schipol
The hotel is very well located, about 4 minutes from Leiden train station, about 5 minutes from Leiden downtown. Very easy access to Schipol airport by train. The people at the front desk were extremely friendly and helpful.
Stayed 2 nights in Jun 2023
Response from Charmaine - Front Office on Jun 27, 2023
Dear Javier, Dear Mr. Luis, Thank you for taking the time to write us this amazing review! We are really happy to hear that your stay was as satisfactory. Thank you for lighting out these positive points; our central location on the opposite of the train station and the friendly staff. We hope you will stay with us again in the near future.

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Clean great beds quiet and close to everything
Stayed 3 nights in Jun 2023

10/10 Excellent

Anamaria

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2023

6/10 Okay

Chiran Jung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up for VIC
Superb Hotel. Great location. Amazing rooms. Beautiful and sleek modern design. Friendly staff and amenities. Would def recommend to anyone that wants proximity to Amsterdam and Hague.
Stayed 5 nights in Apr 2023

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only downside was no good breakfast options.
Stayed 4 nights in Apr 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location super close to Leiden Centraal for trains and buses. Clean and comfortable rooms.
Stayed 3 nights in Apr 2023

8/10 Good

Peter

Stayed 2 nights in Apr 2023

10/10 Excellent

Marinus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy to reach and easy access to city of Leiden.
Lovely clean hotel with comfortable rooms, big beds and everything you need for a short stay. The hotel was a few minutes walk from the central station and from the hotel easy to walk everywhere in Leiden.
Stayed 2 nights in Apr 2023

10/10 Excellent

Claire

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was welcoming, modern and clean, with lots of unique design features. Convenient for a visit to the bulb fields. Leiden is a pretty town.
Stayed 3 nights in Apr 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big Neon Room
I personally love the neon vibe, the room was big and bathroom was very nice. Read a lot about how hard check in was, but was pretty easy for me. Probably one of my favourite rooms I’ve been in.
Stayed 4 nights in Apr 2023

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Devyani

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location was great, check-in and check-out was very convenient. The whole place had a vibe to it. The rrom was clean and spacious. Staff was very helpful as well.
Stayed 2 nights in Apr 2023

10/10 Excellent

Yoshiko

Stayed 3 nights in Apr 2023

6/10 Okay

Jessica

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Good for someone else
It's a great hotel, just not for us. Single travelers or even couples would probably be happy, but we were there as a family. The shower has a glass door and is in the room not a separate bathroom, so that was something we had to work around. Also theres no good lighting. Makeup application was a mess because I couldnt tell if it was too light/dark etc.
Stayed 2 nights in Apr 2023

10/10 Excellent

Emilio

Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 2 nights in Apr 2023

10/10 Excellent

My-Thu

Travelled with family
Liked: Staff & service
Chic, very clean, great amenities and locationl!
Stayed 1 night in Apr 2023

8/10 Good

Maayan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very new and clean
Stayed 5 nights in Mar 2023

10/10 Excellent

Mustafa

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Erica

Stayed 2 nights in Mar 2023

10/10 Excellent

Caroline, Edmonton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel location, service and staff were amazing. The only negative side was lack of bathroom counter space and closet space.
Stayed 6 nights in Mar 2023

10/10 Excellent

Madelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great rooms! The shower was so nice and the bed was so comfortable. Will definitely be coming back.
Stayed 9 nights in Feb 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel in Leiden. Comfortable and clean. Good value for price.
Stayed 3 nights in Feb 2023
Response from Hotel VIC on Feb 27, 2023
Many thanks for your review. We really appreciate your positive comments. Happy to read you enjoyed our clean and comfortable rooms. Looking forward to another opportunity to be of service to you!

8/10 Good

Ian Leslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Budget hotel. Clean. Staff very helpful. Good to be able to chose breakfast but sometimes choice limited.
Stayed 3 nights in Nov 2022

10/10 Excellent

M

Stayed 1 night in Nov 2022