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Reviews of Blue Mountain Resort Village Suites

4 out of 5
Blue Mountain Resort Village Suites
156 Jozo Weider Blvd, The Blue Mountains, ON

Reviews

8.8

Excellent

Rating 10 - Excellent. 1587 out of 2759 reviews" "
Rating 8 - Good. 727 out of 2759 reviews" "
Rating 6 - Okay. 235 out of 2759 reviews" "
Rating 4 - Poor. 118 out of 2759 reviews" "
Rating 2 - Terrible. 92 out of 2759 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Nofar

Liked: Cleanliness, staff & service, property conditions & facilities
Had a wonderful time except that the property closes super early. You can’t find a place to even by a bite to go passed 10pm
Stayed 2 nights in May 2024
Response from Katherine on May 23, 2024
Hello Nofar, thank you for the most generous of compliments and positive review! It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

4/10 Poor

Christan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
The staff at the check-in counter were nice and exhibited a professional attitude. They offered underground parking after we mentioned having difficulty finding a parking area. However, upon checking into our room, we noticed it was unclean; a lady's long hair was still stuck to the bathroom wall, and a Q-tip was on the floor. Additionally, there was no door between the toilet and the shower area, which had a wooden floor. This design could lead to water damage, for which the hotel may charge guests according to their policy. Despite these issues, the staff were well-trained and handled the situation professionally, offering us another room. Although it took a bit longer than expected, their willingness to resolve the problem was evident.
Stayed 1 night in May 2024

4/10 Poor

Vik

Stayed 1 night in May 2024
Response from Katherine on May 23, 2024
Hello Vik, thank you for staying with us and for this helpful feedback. There may be aspects of your stay that may not have met your expectations. We shared your scores with our leaders across the resort and will continue to work hard towards making your next stay with us comfortable and enjoyable.

10/10 Excellent

B

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Katherine on May 23, 2024
Hello B, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

8/10 Good

Kacey

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice spacious stay for 2
Stayed 2 nights in May 2024
Response from Katherine on May 22, 2024
Hello Kacey, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we met your expectations. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

8/10 Good

Ricardo

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Katherine on May 22, 2024
Hello Ricardo, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we met your expectations. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

6/10 Okay

Akbar, Mississauga

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stores are nearby
Stayed 2 nights in Mar 2024
Response from Katherine on May 21, 2024
Hello Akbar, thank you for staying with us and for this helpful feedback. There may be aspects of your stay that may not have exceeded your expectations. We shared your scores with our leaders across the resort and will continue to work hard towards making your next stay with us comfortable and enjoyable.

8/10 Good

Suman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are clean and location is excellent. However , the high chair we got was not at all clean
Stayed 2 nights in May 2024
Response from Front Desk on May 21, 2024
Thanks Suma, we are so appreciative of your feedback and even more pleased to know that you enjoyed your stay with the Village Suites. We apologize for the high chair not being clean and hope this hasn't deterred you from choosing Blue Mountain as your preferable four-season resort

10/10 Excellent

Fatma

Liked: Cleanliness, staff & service, property conditions & facilities
Great service, clean , rooms are equipped with everything guests may need during their stay, location is steps away from restaurants and entertainment areas , highly recommended
Stayed 1 night in May 2024
Response from Front Desk on May 20, 2024
Thanks Fatma, we are so appreciative of your feedback and even more pleased to know that you enjoyed your stay with the Village Suites.

8/10 Good

Saira

Travelled with family
Liked: Staff & service, property conditions & facilities
Two bedroom in the Grand Georgian, room was clean, spacious. But the room would be ensuite was incredibly loud from the air conditioning and either some electrical or piping issue in the bathroom that was not visually apparent. There was a constant noise all night that kept us up. We're not going to wake up in the middle of the night to change rooms. I mentioned it to the staff at checkout but she didn't really seem to have any concern. I don't think I would stay in this property. Been here many times, and this might be the last.
Stayed 1 night in May 2024
Response from Katherine on May 21, 2024
Hello Saira, thank you for staying with us and for this helpful feedback. We are disappointed to learn of your experience with the noise in your suite, please accept our apologies for the disruption. We hope we can welcome you back again in the future for a better stay and will be raising your concerns with our respective departments to investigate further and to use for coaching purposes.

10/10 Excellent

Priyanka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Katherine on May 21, 2024
Hello Priyanka, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

6/10 Okay

Sven

Business traveller
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
If imitation dingy rustic is your thing this is a good place to stay.
Stayed 1 night in May 2024
Response from Katherine on May 21, 2024
Hello Sven, thank you for staying with us and for this helpful feedback. We regret to hear that you did not enjoy your stay in Weider Lodge. This sister building received a refurbishment about four years ago and we continue to receive favourable reviews. We are happy to report Seasons at Blue is near completion of a major refurbishment should you stay with us in the future.

4/10 Poor

Jacynta

Travelled with family and small children
Our room was not ready at check in time. When I texted the concierge, they told me they try to accommodate early check in but it’s not guaranteed but this was 45 minutes past check in. Our room wasn’t ready by 5:30 and I had to go and ask for a different one since we had young children with us that needed to get to a room.
Stayed 1 night in May 2024
Response from Katherine on May 21, 2024
Hello Jacynta, thank you for staying with us. We regret to hear that your suite was not ready on arrival and can assure you that our cleaning associates work tirelessly to achieve their daily goals and deliver a timely arrival for all guests, and they will be disappointed to learn of your displeasure. We will be sure to share this feedback with our housekeeping leaders to be used in ongoing coaching sessions and to improve productivity. We directed your concerns to the front desk and are glad to hear that they acknowledged the inconvenience and extended a later check out time.

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Apr 2024
Response from Front Desk on May 20, 2024
Thanks Nancy, we are so appreciative of your feedback and even more pleased to know that you enjoyed your stay with the Village Suites.

8/10 Good

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
VERY NICE PLACE
Stayed 1 night in May 2024
Response from Front Desk on May 20, 2024
Hello Bob, thank you for this fantastic review and rating! We look forward to welcoming you back soon!

8/10 Good

Samantha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Katherine on May 16, 2024
Hello Samantha, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we met your expectations. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

8/10 Good

Ravindra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of construction, some facilities not open.. mostly due to the timing... spring / summer maintenance etc..
Stayed 2 nights in May 2024
Response from Katherine on May 14, 2024
Hello Ravindra, thank you for staying with us and for sharing this helpful feedback. We are excited for the changes coming to Blue and apologize for the inconvenience of construction work in preparation for the upcoming summer season. We hope you will return and enjoy everything that Blue has to offer!

10/10 Excellent

Fahima

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Katherine on May 14, 2024
Hello Fahima, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

2/10 Terrible

Bruce

Our room was not cleaned in a long time
Stayed 1 night in May 2024
Response from Katherine on May 13, 2024
Hello Bruce, thank you for staying with us and thank you for taking the time to share this very helpful feedback and the opportunity to provide coaching to our teams and improve the quality of our guest experiences. From your comments, there may be aspects that did not meet your expectations and have brought these to the attention of our housekeeping department. Our sincere apologies.

10/10 Excellent

Emily

Travelled with partner
I love how clean the room is and how beautiful it is here:)
Stayed 1 night in May 2024
Response from Front Desk on May 12, 2024
Thanks Emily, we are so appreciative of your feedback and even more pleased to know that you enjoyed your stay with the Village Suites.

10/10 Excellent

Ronaldo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice deal for the resort
Stayed 1 night in Mar 2024
Response from Front Desk on May 12, 2024
Hello Ronaldo, thank you for this fantastic review and rating! We look forward to welcoming you back soon!

10/10 Excellent

Linda, Lakefield

Travelled with family and small children
Thank you so much for the nicer room for myself and my daughter and granddaughter..we are here for my granddaughters dance competition. This has really made our trip lovely..
Stayed 1 night in May 2024
Response from Katherine on May 10, 2024
Hello Linda, thank you for the kind words and positive review! It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores and comments with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

10/10 Excellent

Nadia

Liked: Property conditions & facilities
Hotel is in a great location to the village and the Inn.
Stayed 4 nights in Apr 2024
Response from Front Desk on May 12, 2024
Thanks Nadia, we are so appreciative of your feedback and even more pleased to know that you enjoyed your stay with the Village Suites.

4/10 Poor

Sufyan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in May 2024
Response from Katherine on May 10, 2024
Hello Sufyan, thank you for staying with us and for taking the time to share your feedback. From your scores, there may be aspects that did not meet your expectations. We shared your scores with resort leaders and will continue to work hard to adjust throughout the season and well as to prioritize for the future to ensure your next stay is comfortable and enjoyable.

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Katherine on May 10, 2024
Hello Brian, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we met your expectations. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

8/10 Good

Maryanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the village shopping and restaurants. Lots of open air seating areas and walking paths. The kitchenette in the room was great for a quick meal or snack. Would love to bring our whole family back. Lots to do for kids too. Did not like having to pay for parking each night over and above the hotel room cost. The hot tub was dirty at night. It did seem a little cleaner the next day.
Stayed 3 nights in May 2024
Response from Katherine on May 8, 2024
Hello Maryanne, thank you for staying with us and for the feedback about the cleanliness of the hot tub and parking charges. The hot tubs are cleaned daily and monitored for debris. Unfortunately, we have experienced some wild inclement weather and with the high winds, it's an ongoing battle for our teams to maintain with the swirling flora. We are working on the getting the upper hand on addressing the issue and please accept our apologies for any inconvenience. We have brought this to the attention of our leaders to monitor more closely.

10/10 Excellent

Mark

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It wasn't quiet but not the property's fault...a bunch of hooligans were partying right below our balcony all night, but the hotel was great!
Stayed 1 night in May 2024
Response from Katherine on May 8, 2024
Hello Mark, thank you for staying with us and for the kind words about Village suites. We value our guest insights and sincerely regret the impact that other guests had on your family’s overall enjoyment. Village bars, restaurants, along with guests are cautioned to lower volume after 11pm and can understand your frustration with the one in earshot not complying with the bylaw. On report of noise, we are happy to dispatch our security personnel to the offending location to provide a warning and trust that you were able to connect with our associates to provide your concerns.

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and very close to everything!
Stayed 1 night in May 2024
Response from Front Desk on May 7, 2024
Thanks Jennifer, we are so appreciative of your feedback and even more pleased to know that you enjoyed your stay with the Village Suites.

10/10 Excellent

Melina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that the kitchenette had plates, cups, cutlery, dish soap, dish towels, coffee maker and cutting board. It made it so much easier to eat food in the room and clean up. Wonderful property and staff and I would definitely stay here again!
Stayed 3 nights in May 2024
Response from Front Desk on May 6, 2024
Hello Melina, thank you for this fantastic review and rating! We're happy to hear that you enjoyed your suite. Looking forward to welcoming you back soon!

6/10 Okay

Kelly

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
It's great being right in the village to be walking distance to everything. But the hrs of a lot of the shops and dinning are terrible. It's a Saturday night, why did it seem like most places were closed very early.
Stayed 1 night in May 2024
Response from Front Desk on May 7, 2024
Hello Kelly, thank you for staying with us. We are sorry to hear about your displeasure with the hours of our shops and restaurants. We hope you were able to take some great memories home with you and that you will return once again.

10/10 Excellent

Le Anh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience
Stayed 2 nights in May 2024
Response from Front Desk on May 5, 2024
Hello Le Anh, thank you for this fantastic rating! We look forward to welcoming you back soon!

10/10 Excellent

Ted, Kitchener

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Front Desk on May 6, 2024
Hello Ted, thank you for this fantastic rating! We look forward to welcoming you back soon!

10/10 Excellent

Peter

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Space and kitchen make this a winning choice over other hotels such as Westin.
Stayed 1 night in Apr 2024
Response from Front Desk on May 4, 2024
Thanks Peter, we are so appreciative of your feedback and even more pleased to know that you enjoyed your stay with the Village Suites.

4/10 Poor

Celina

Disliked: Staff & service
Our room Was super hot n the air conditions was not working
Stayed 1 night in Apr 2024
Response from Front Desk on May 6, 2024
Hello Celina, thank you for taking the time to leave this valuable feedback. We're saddened to hear about the a/c not working and have notified our maintenance team.

10/10 Excellent

Mathusha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here and will come again soon!
Stayed 1 night in May 2024
Response from Katherine on May 3, 2024
Hello Mathusha, thank you for the kind words and positive review! It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

10/10 Excellent

Ismail

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect.
Stayed 1 night in Apr 2024
Response from Katherine on May 2, 2024
Hello Ismail, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

10/10 Excellent

Rajbir

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Apr 2024
Response from Katherine on May 2, 2024
Hello Rajbir, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great check in and nicely updated room. Everything within walking distance, however we were switched from the Grand Georgian to Seasons Blue when we arrived, which was under renovations, so it was very dusty and smelled highly of paint in the lobby.
Stayed 1 night in Apr 2024
Response from Katherine on May 1, 2024
Hello Susan, thank you for staying with us and for this helpful feedback. Our sincerest apologies for the inconveniences during your stay due to Seasons at Blue's second half refurbishment. Whenever possible, we make efforts to accommodate a guest's building preference, however this was omitted in your reservation. Again, our sincerest apologies.

10/10 Excellent

Jennifer

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on May 1, 2024
Thanks Jennifer! We appreciate you giving us a 5/5! Looking forward to welcoming you back soon!

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
We had our ac unit not working for the first night, repair man David showed up around 9:30am and was able to replace broken compressor in a 1/2 hour. He was pleasant and so kind to our son. I give him 5 stars !!!!
Stayed 2 nights in Apr 2024
Response from Katherine on May 1, 2024
Hello Christina, thank you for the kind words and positive review! It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. At Blue, we have a strong culture of celebrating collective and individual contributions, please be assured David will be recognized for the kindness he extended to your family.

8/10 Good

Dave, Fergus

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, very friendly staff everywhere.
Stayed 2 nights in Apr 2024
Response from Katherine on May 1, 2024
Hello Dave, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we met your expectations. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on May 1, 2024
Hello Dianne, thank you for this fantastic rating! We look forward to welcoming you back soon!

6/10 Okay

Beverly

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The amenities of all the restaurants and stores were nice. I cheked in at the Blue Moutain Inn and the staff there were very nice and friendly. However, the hotel had walls, doors, and furniture had many scratches. As well, the hotel room smelt like wet dog. My key did not work. Internet was poor also resulted in the t.v. disconnect often. Also always lots of construction.
Stayed 1 night in Apr 2024
Response from Katherine on May 1, 2024
Hello Beverly, thank you for staying with us and for this helpful feedback. Weider Lodge enjoyed a refurbishment a couple of years ago and we regret the property left you with a poor impression. When you stay with us next, sister building Seasons at Blue will have completed its renovation at the end of June 2024.

6/10 Okay

April

Very limited things to do.
Stayed 2 nights in Apr 2024
Response from Katherine on May 1, 2024
Hello April, thank you for staying with us. At this time of year, it is our shoulder season when we prepare to switch from winter activities to summer activities. Opening day for summer attractions is May 17th!

8/10 Good

HEMALKUMAR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from Katherine on Apr 29, 2024
Hello Hemalkumar, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we met your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

10/10 Excellent

carol ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my room and the hot tub.
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 29, 2024
Hello Carol Ann, thank you for this fantastic review and rating! We look forward to welcoming you back soon!

10/10 Excellent

Adrian

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our time together there and the staff were pleasant to us. Would come back for another stay
Stayed 2 nights in Apr 2024
Response from Front Desk on Apr 28, 2024
Thank you Adrian, we're happy to hear that you enjoyed your stay. Hope to welcome you back soon!

10/10 Excellent

Todd

Stayed 1 night in Apr 2024
Response from Front Desk on May 20, 2024
Hello Todd, thank you for this fantastic rating! We look forward to welcoming you back soon!

8/10 Good

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Great staff. Great area. A little disappointed that we didn’t know the hotel was under construction until we got there. They new rooms were great but the first 2 floors were closed for renovations. Wish we had a heads up beforehand
Stayed 2 nights in Apr 2024
Response from Front Desk on Apr 28, 2024
Thanks Michelle, we are so appreciative of your feedback and we apologize that you were not informed of the construction beforehand. Hope this hasn't deterred you from choosing Blue Mountain as your preferable four-season resort. We look forward to welcoming you back soon

10/10 Excellent

Randa

Stayed 1 night in Apr 2024
Response from Katherine on May 17, 2024
Hello Randa, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.