Hello Christie, Thank you so much for taking the time to share your feedback following your stay. We apologize that your experience in our home was not the vacation for which you had planned and for which we strive to provide our guests. We appreciate you notifying us promptly of the issue so that we could take the appropriate steps toward a resolution. Please know that the comfort and satisfaction of our guests is our priority and the experience you had is certainly not commonplace, nor is it indicative of our level of service.

Hello Holly, we are pleased to hear you enjoyed your stay and sorry to hear that the bedding was not in proper condition when you arrived. We will follow up with our housekeeping team to ensure that they are paying close attention to detail when preparing for guests, we are also always willing to address any oversights if we are notified. We hope you’ll allow us another opportunity to host you.

We appreciate your valuable feedback, Andres! We are pleased to hear you enjoy the home. Please know that local staff are always available to assist if there are amenities in the home that fall short. We hope to have a chance to host you next time. Thank you!