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Reviews of Vicalis

3 out of 5
Vicalis
Circuito Piramides, San Sebastian Xolalpa, Teotihuacan, MEX

Reviews

6.6
Rating 10 - Excellent. 0 out of 8 reviews" "
Rating 8 - Good. 4 out of 8 reviews" "
Rating 6 - Okay. 3 out of 8 reviews" "
Rating 4 - Poor. 0 out of 8 reviews" "
Rating 2 - Terrible. 1 out of 8 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Victor

Liked: Staff & service
Friendly staff/great location but should be better
The staff was very friendly and it was a very convenient location. However, the facility could have been better taken care off...the bed mattresses are set up on cement bases, making the beds very hard. The room we had had no windows and the room was not as clean as it should have been, especially the bathroom/shower...I guess we got what we paid for...
Stayed 1 night in Feb 2020
Response from PROMOCIÓN Y VENTA on Mar 15, 2020
Agradecemos sus comentarios, trabajamos en mejorar día día su estancia!

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This is a very simple Mexican hotel. Our biggest issue, and indeed part of our ignorance, very few hotels heat their rooms in the winter season. Having said that our four previous nights were in larger hotels, with similar nightly rates, where there were heaters in the rooms. The room was very small and only blanket was a fuzzy throw type. Beds were new and comfortable. They did bring us another blanket when asked, but didn’t help much. The shower was a pipe out of the wall, no shower head, which would have worked but no hot water. We tolerated the night but checked out next morning even though we had paid for two. Very overpriced for the value.
Stayed 2 nights in Jan 2020
Response from RESERVACIONES on Jan 28, 2020
We are sorry that your experience has not been as expected, we are working to improve!

6/10 Okay

Luis Miguel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
SEGUIR CON LAS MEJORAS
Stayed 1 night in Mar 2022

8/10 Good

Hector Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
De maravilla
Stayed 2 nights in Jan 2020
Response from RESERVACIONES on Jan 14, 2020
Le agradecemos sus comentarios, esperamos tenerle de vuelta pronto

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2019
Response from RESERVACIONES on Dec 20, 2019
Gracias por su evealuación!

8/10 Good

Fermín

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2019
Response from Reservaciones on Oct 18, 2019
Gracias por su evaluación

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpio y privado, personal amable, muy cerca de los globopuertos y de las piramides
Stayed 1 night in Aug 2019
Response from VENTAS Y RESERVACIONES on Aug 31, 2019
Agradecemos sus comentarios, que gusto saber que su estancia fue agradable y accesible con sus actividades.

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Bien servicio, muy amables,. Asa espectacular, llovió y el agua entró por la puerta
Stayed 1 night in Jul 2019
Response from Reservaciones on Jul 19, 2019
Agradecemos sus comentarios, estamos trabajando para mejorar el servicio y las condiciones con la lluvia.