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Reviews of Twin Peaks Lodge & Hot Springs

3.5 out of 5
Twin Peaks Lodge & Hot Springs
125 3rd Ave, Ouray, CO

Reviews

8.0

Very good

Rating 10 - Excellent. 412 out of 1000 reviews" "
Rating 8 - Good. 296 out of 1000 reviews" "
Rating 6 - Okay. 141 out of 1000 reviews" "
Rating 4 - Poor. 95 out of 1000 reviews" "
Rating 2 - Terrible. 56 out of 1000 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Cory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hot springs and property. Very relaxing.
Stayed 1 night in Apr 2024
Response from Twin Peaks Staff on May 16, 2024
WOOT WOOT!! 5 out of 5! Thank you very much!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect spot
Stayed 1 night in Apr 2024
Response from Twin Peaks Staff on May 2, 2024
Woot woot! 5 out of 5!!

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Great mountain view
Stayed 1 night in Mar 2024
Response from Twin Peaks Staff on Apr 4, 2024
Woot woot! Thank you for the 5 out of 5!!

8/10 Good

Tracy

Stayed 1 night in Mar 2024
Response from Twin Peaks Staff on May 2, 2024
Thank you for the 4 out of 5!

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience in the heated pools and hot tubs was out of this world amazing. The views were stunning. The water perfection. The rooms are older but clean and beds are comfy. In all honesty, the rooms are just for sleeping in, the real wonder is just outside- hot tubs, steam room, heated pool, walking distance to downtown. Absolutely magical.
Stayed 1 night in Mar 2024
Response from Twin Peaks Staff on Mar 24, 2024
Thank you very much for the 5 out of 5! Every bit of feedback we receive is very helpful.

10/10 Excellent

Cole

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were nice and clean, they provided ample towels and robes to visit their
Stayed 2 nights in Mar 2024
Response from Staff of the Twin Peaks on Mar 21, 2024
5 out 5!! Woot Woot!! Thank you

8/10 Good

Jayde

Travelled with group
Liked: Cleanliness, staff & service, amenities
The scenery is absolutely beautiful and the pools felt so nice however they did have dirty covers on them that we pulled to the side. Also, I had a major migraine where I could barely walk and my friend went to get breakfast for me and was told she couldn’t take food to go so that was very upsetting.
Stayed 1 night in Feb 2024
Response from Management on Mar 2, 2024
We apologize for any inconvenience you experienced during your recent visit. We appreciate your feedback regarding the pool covers and will address this issue promptly to ensure a more enjoyable experience for all our guests. However it is important to keep in mind that our natural hot springs are all located outdoors and that sometimes mother nature takes over and we do get windy or inclement weather. Regarding the breakfast buffet, I understand your frustration with our no to-go policy. Our intention behind this policy is to maintain the quality and freshness of our food offerings for guests dining in. However, we recognize that there are circumstances, such as health concerns or unexpected migraines, where flexibility is warranted.All guest feedback is valuable in helping us improve our services, and we thank you for bringing this matter to our attention.

8/10 Good

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful Mountain View's, awesome hot spring pools, yummy breakfast, sub par rooms
Stayed 1 night in Feb 2024
Response from The staff of the Twin Peaks on Feb 22, 2024
Thank you for your feedback

6/10 Okay

Gates

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from The staff of the Twin Peaks on Feb 22, 2024
Thank you for your feedback.

10/10 Excellent

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding Place to stay and soak!
Absolutely wonderful stay! The check in process was by kiosk with evennkeys processed by kiosk. Room was affordable and included soaking in the hot springs pools. Pet friendly to the nth degree.
Stayed 1 night in Feb 2024
Response from The staff of the Twin Peaks on Feb 21, 2024
We appreciate your feedback! Thank you so much for leaving us a review!

10/10 Excellent

Tori

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved! Clean rooms, worth the money, food was excellent, kid friendly
Stayed 2 nights in Feb 2024
Response from Twin Peaks Staff on Feb 17, 2024
Thank you so much for the exceptional rating!!

10/10 Excellent

Sharon

Liked: Property conditions & facilities
It was a very relaxing get away
Stayed 1 night in Feb 2024
Response from The staff of the Twin Peaks on Feb 9, 2024
Thank you for the 5 out of 5!

10/10 Excellent

Daniel J

Liked: Amenities
Area was very nice. Very good experience
Stayed 1 night in Jan 2024
Response from Twin Peaks Staff on Feb 4, 2024
Woot woot! 5 out of 5!

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go-to in Ouray
Our go to for wifes birthday, or like this trip, our anniversary.
Stayed 2 nights in Jan 2024
Response from Twin Peaks Staff on Feb 4, 2024
Thank you so much for the 10 out of 10. We are happy to hear that we are apart of your special occasions.

2/10 Terrible

Regina

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a Saturday, we got early check in which was nice. The hot springs closes at 10 which is too early on a weekend. The upstairs neighbor came down and complained because we were too loud while playing a board game (aggravation). Then I noticed I was charged on two different cards for the same room. The rooms were not tbe greatest. Old and outdated with thin walls.
Stayed 1 night in Jan 2024
Response from Twin Peaks Staff on Jan 28, 2024
Good sunday morning, our pools do close at 10 7days a week during the winter season, that time does change to 1030 during the summer months. Yes, unfortunately we did have a mistake made with your cards at check in that was quickly corrected the moment you brought it to our attention when you came to the front desk to check out this morning.

10/10 Excellent

Deborah

Stayed 1 night in Jan 2024
Response from The staff of the Twin Peaks on Jan 25, 2024
Thank you for the 5 out of 5!

10/10 Excellent

Wilma, Tehachapi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great!
Stayed 2 nights in Jan 2024
Response from The staff of the Twin Peaks on Jan 25, 2024
Thank you for the 5 out of 5!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The staff of the Twin Peaks on Jan 25, 2024
Thank you for the 5 out of 5

2/10 Terrible

Holly, Grand Junction

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would have loved the property had there been different owners and staff. Hotel is wonderful. very pretty nice. Set up convenient smoking area. Staff was horribly rude when we checked in. We paid through Expedia. We had a receipt that said paid showing we’d pay 60 at the property.. they argued and argued that we were not paid and stated that they don’t like Expedia they don’t like people booking with Expedia. They don’t recommend anybody to use Expedia book them.. then they tried to collect say already paid. Stay a second time… they provided inconvenient kiosks at the front door to check you in. My chip reader wouldn’t read on the card machine and they were telling us we weren’t paid so we turned to leave.. a few mins later they called us back not to apologize, but to tell us everything was fine with our reservation to come back and we only have to pay the 60. Rooms were great, however, they charge you for water at Hot Springs. They charge you for the use of the robe and their towels.. then we watched the unthinkable. We watched another guest walk up to the pool right after we were turned away. We were told in a very nasty way that pool was closed., after we walked away, another guest walked up, and we proceeded to watch the “manager”, start yelling and cussing and screaming at the guest, who walked up after us. She yelled at him so bad I was going to call the cops myself.. I was truly concerned for the guest. The whole front desk staff was all rude.
Stayed 2 nights in Aug 2023
Response from Management on Jan 25, 2024
It is unfortunate that this review is being left Jan 2024 when you're stay with us was Aug 12 of 2023, we would hope that when a guest feels as strongly as you do about their stay that they would have reached out immediately regarding a situation such as you have described.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from The staff of the Twin Peaks on Jan 25, 2024
Thank you for your review

8/10 Good

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from The staff of the Twin Peaks on Jan 25, 2024
Thank you for leaving us a score of 4 out of 5.

10/10 Excellent

Sharlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and well kept grounds. Hot tubs were always warm and room was a delight.
Stayed 1 night in Nov 2023
Response from The staff of the Twin Peaks on Dec 9, 2023
We appreciate your feedback! Thank you!

10/10 Excellent

Amanda Leigh

We had a blast at your resort. We will definitely be back.
Stayed 3 nights in Nov 2023
Response from The staff of the Twin Peaks on Dec 9, 2023
We look forward to welcoming you back!

10/10 Excellent

Amando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Oct 2023
Response from The staff of the Twin Peaks on Dec 9, 2023
Thank you for the 5 out of 5!!

8/10 Good

jane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed at property around 8 years ago. It changed a bit with more hotsprings to use. Love the adult only areas. Loved my stay both times
Stayed 1 night in Oct 2023
Response from The staff of the Twin Peaks on Dec 9, 2023
We appreciate you taking the time to leave us a great review!

10/10 Excellent

Mark, Largo

Stayed 2 nights in Oct 2023
Response from The staff of the Twin Peaks on Dec 9, 2023
Woot woot!! 5 out of 5!

6/10 Okay

JANE, Littleton

Travelled with group
Liked: Amenities
The check-in kiosk was impersonal and awkward. Since we still had to go to the check-in counter before we could go to the room I really don't understand why the person at the counter couldn't have entered the information. Also I have yet to receive an itemized bill from the resort, but my credit card has been billed. Their implementation of online/internet hospitality leaves a lot to be desired.
Stayed 1 night in Oct 2023
Response from The Management Team on Oct 22, 2023
We apologize for the inconvenience you experienced with the check-in kiosk. We strive to provide a personalized experience for all our guests and we regret that we were unable to do so in this instance. We did look into where your folio was sent and unfortunately Travelocity did not provide us with your personal email address, only one for them. If you would like to provide us with an alternate email address we certainly resend that for you.

10/10 Excellent

Juana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hot springs/pool an breakfast! Staff very friendly!
Stayed 1 night in Oct 2023
Response from The staff of the Twin Peaks on Oct 22, 2023
Woot woot!! Thank you for the 5 out of 5, we appreciate the feedback.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from The staff of the Twin Peaks on Dec 9, 2023
Thank you for the 10 out of 10!! Woot woot

8/10 Good

Conrad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've been to this property several times for a reason. I love the views, the rooms are reasonable considering the pool access you get and most of the staff is great. There are some grumpy ones but it's probably from dealing with rude vacationers. They have a lot of remodels in the future and if the pool is any indication of how it will look we will definitely be back.
Stayed 5 nights in Oct 2023
Response from The staff of the Twin Peaks on Oct 19, 2023
Thank you for your review, Conrad! We're glad to hear that you've been to our property multiple times and appreciate the views and reasonable rooms. We apologize for any grumpy staff members you may have encountered and are excited to show you the results of our upcoming remodels. We look forward to seeing you again soon!

6/10 Okay

Susan

Travelled with family, Travelled with pets
Liked: Staff & service
This is Ouray, so it is definitely unique and beautiful. However, this hotel is lacking in many areas considering the price. I paid $700 for a 2-night stay with one pet. Our toilet didn't flush, we had no remote for the tv, and no tissue in the Kleenex box. They were able to fix all but the toilet. This hotel is centered around their hot springs, and they provide 2 robes to wear to the pools. However, the robes are $5 each (not complimentary). The small refrigerator in the room was warm and had one water bottle provided for $2. I love Ouray and will be back, just not sure Twin Peaks is worth the money it costs to stay there. It is rustic and a bit run down. They had two Jacuzzi's outside of our area that were taped off for repairs? They do have an in house restaurant that makes ordering to go or room service easy.
Stayed 2 nights in Oct 2023
Response from The staff of the Twin Peaks on Oct 19, 2023
Thank you for taking the time to share your experience with us, Susan. We apologize for the inconvenience you experienced during your stay. We are glad that we were able to fix all but the toilet issue. We understand that the robes and water bottle were an additional cost and we apologize for that. We hope you will consider staying with us again in the future.

2/10 Terrible

linda, McKinney

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Check in was terrible. Why even staff it?! Glad I drove all this way to wait in a parking lot for a few hours to check in and not even be able to soak until the sun went down. Waste of mkney
Stayed 1 night in Oct 2023
Response from Management on Oct 19, 2023
We apologize for the inconvenience you experienced during check-in. We understand your frustration and apologize that you had to wait in for room to be ready. Check in time is officially at 4pm and our records indicate that you did check in at one of our kiosks at 359pm. We take customer feedback seriously and thank you for taking the time to provide us with yours.

6/10 Okay

Dina

Disliked: Staff & service
Stayed 2 nights in Oct 2023
Response from The staff of the Twin Peaks on Oct 19, 2023
Thank you for your feedback!

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the hot tubs. Room was clean and the bed was comfortable. Ate at the restaurant on site and food was also good. We would definitely stay there again.
Stayed 1 night in Oct 2023
Response from The staff of the Twin Peaks on Oct 19, 2023
Thank you so much Kelly for your 10 out of 10. We appreciate all guest feedback but it gives us an extra boost when we receive reviews like this. We hope to welcome you back soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good stay
It's expensive but the hotel is generally nice. Came with hot springs and breakfast (included in my rate but not for everyone). Our balcony was next to the creek but was some walk from the hot springs. Buffet breakfast ($15 if not included in the room rate) was very good with lots of options and great sitting area. Front desk was friendly too.
Stayed 1 night in Oct 2023
Response from The staff of the Twin Peaks on Oct 19, 2023
Thank you for taking the time to share your experience with us. We are glad to hear that you enjoyed the hot springs and breakfast, as well as the friendly front desk staff. We apologize that the balcony was a bit of a walk from the hot springs, but we are glad that you enjoyed the buffet breakfast. Thank you for your feedback.

8/10 Good

Nicholas

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from The staff of the Twin Peaks on Oct 19, 2023
Thank you for the 8 out of 10!

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from The staff of the Twin Peaks on Oct 12, 2023
Woot woot!! 5 out of 5!

10/10 Excellent

Keelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot springs were great, rooms clean and quiet.
Stayed 2 nights in Oct 2023
Response from The staff of the Twin Peaks on Oct 12, 2023
Thank you for the 5 out of 5! We appreciate the feedback!

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Customer Service
Stayed 3 nights in Oct 2023
Response from The staff of the Twin Peaks on Oct 12, 2023
Thank you for 5 out of 5!

8/10 Good

Ronda

Travelled with family
Liked: Amenities
The breakfast buffet and pizzas were wonderful! As were the many hot spring pools! The staff were super nice. Only downsides were the expense taxes/fees, the family with a toddler in the room above us were very noisy, and there were no microwaves in the rooms.
Stayed 3 nights in Oct 2023
Response from The staff of the Twin Peaks on Oct 12, 2023
Thank you for your review, Ronda! We're glad you enjoyed the breakfast buffet and hot spring pools. We apologize for the noisy family and the taxes/fees. Unfortunately, microwaves are not available in the rooms at this time, we do have a plan in place to add them, but we hope you had a pleasant stay overall.

6/10 Okay

Whitnie

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Management on Oct 12, 2023
Thank you for the feedback.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from The staff of the Twin Peaks on Oct 12, 2023
Thank you for your 10 out of 10!!

10/10 Excellent

Jaymie

Travelled with family
Liked: Amenities
Beautiful & relaxing spot amongst the Rocky Mountains of Ouray. Friendly, helpful, professional staff. A real treasure.
Stayed 2 nights in Sep 2023
Response from The staff of the Twin Peaks on Oct 5, 2023
Thank you for your kind words, Jaymie! We are so glad you enjoyed your stay with us and appreciate your feedback. We look forward to welcoming you back soon!

6/10 Okay

Maria

Disliked: Staff & service
Needs to train staff on customer service. Kiosk checkin should not be primary. Should have personalized service with kiosk as backup.
Stayed 3 nights in Sep 2023
Response from The staff of the Twin Peaks on Oct 4, 2023
We appreciate your feedback, Maria. We strive to provide excellent customer service and are always looking for ways to improve. Your input is valuable to us and we will use it to help us better serve our customers.

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities
The town of Uoray was beautiful and the hot pools were awesome.
Stayed 2 nights in Aug 2023
Response from The staff of the Twin Peaks on Oct 4, 2023
Thank you so very much for your feedback! We appreciate the 5 out of 5!

8/10 Good

Nita, Ivins

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nestled in a beautiful valley with small town charm. It was unique in that it had several pools and hot springs.
Stayed 1 night in Sep 2023
Response from The staff of the Twin Peaks on Sep 27, 2023
Thank you for your kind review. We appreciate your feedback.

10/10 Excellent

Melany

Stayed 1 night in Sep 2023
Response from The staff of the Twin Peaks on Sep 27, 2023
Woot woot! 5 out of 5!!

8/10 Good

Jennifer

Stayed 2 nights in Sep 2023
Response from The staff of the Twin Peaks on Sep 21, 2023
Thank you for your review. We appreciate all feedback we receive from our guests.

10/10 Excellent

Padraic

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a fantastic place to stay! The room was clean! Pools/hot tubs were great! If we are ever out that way again, we will definitely stay there again!
Stayed 2 nights in Aug 2023
Response from The staff of the Twin Peaks on Sep 21, 2023
We appreciate your feedback!! Thank you so much for your review!!

8/10 Good

Mike & Dina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from The staff of the Twin Peaks on Sep 21, 2023
Thank you for the 4 out of 4!!