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Reviews of Hotel Crocus

4 out of 5
Hotel Crocus
Chalubinskiego 40, Zakopane, Lesser Poland

Reviews

9.2

Wonderful

Rating 10 - Excellent. 58 out of 88 reviews" "
Rating 8 - Good. 24 out of 88 reviews" "
Rating 6 - Okay. 3 out of 88 reviews" "
Rating 4 - Poor. 2 out of 88 reviews" "
Rating 2 - Terrible. 1 out of 88 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Cezary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pomocny personel dobre sniadania czyste pokoje. Chetnie wrocimy w przyszlosci.
Stayed 4 nights in Jun 2023

10/10 Excellent

Ewa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent--near the hiking trails and away from town noise.
Stayed 10 nights in Jun 2023

10/10 Excellent

Jolanta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional staff. excellent breakfast
Stayed 3 nights in Apr 2023

10/10 Excellent

renata

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very picturesque, very nice setting
Stayed 1 night in Sep 2022

10/10 Excellent

Jonas Richter

Stayed 6 nights in Sep 2022

10/10 Excellent

Stéphane

Stayed 1 night in Sep 2022

8/10 Good

Krzysztof

Stayed 2 nights in Aug 2022
Response from Asia on Aug 30, 2022
Szanowny Panie Krzysztofie, dziękujemy za wybór naszego hotelu oraz czas poświęcony na wystawienie opinii. Zapraszamy do Hotelu Crocus**** ponownie.

10/10 Excellent

Gary

Stayed 1 night in Aug 2022
Response from Asia on Aug 22, 2022
Dear Mr Gary, Thank you for choosing our hotel and taking the time to leave your opinion. We are glad that your stay has met your expectations. We invite you to the Crocus Hotel**** again.

4/10 Poor

Anna

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jul 2022

10/10 Excellent

Ewa

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, good restaurants close by, handsome interior
Stayed 9 nights in Jun 2022
Response from Asia on Jun 20, 2022
Dear Ms Ewa, thank you for choosing our hotel and taking the time to leave your opinion. We are glad that your stay has met your expectations, especially restaurant, interior and location. We invite you to the Crocus Hotel **** again.

10/10 Excellent

simon

Stayed 3 nights in May 2022
Response from Ewa on May 9, 2022
Dziękujemy za wybranie naszego hotelu. Dziękujemy za Państwa opinię!

10/10 Excellent

JooTaik

Stayed 1 night in Apr 2022
Response from Ewa on May 6, 2022
Dziękujemy za pozytywną opinię. zapraszamy do Hotelu Crocus**** ponownie.

10/10 Excellent

Marcela

Stayed 1 night in Apr 2022
Response from Ewa on May 6, 2022
Dziękujemy za pozytywną opinię. zapraszamy do Hotelu Crocus**** ponownie.

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was fine, clean hotel, swimming area as well, basically nothing to complain really. If I would be picky I would say that the furniture was classic and there was no queen size bed but two beds joined. The staff so nice and helpful made our short stay really pleasant.
Stayed 1 night in Jan 2022
Response from Ewa on Feb 7, 2022
Dear Mr Adrian thank you for the opinion. We are glad that you spent nice time in Hotel Crocus****. Please feel welcome to visit us again.

10/10 Excellent

Jakub

Liked: Cleanliness, property conditions & facilities, room comfort
Ok z małym "-"
Wszystko by było idealnie gdyby nie to ze na śniadaniu w pewnym momencie z czterech ciepłych dań (parówki, jajecznica, bekon, naleśniki) dostępne było tylko jedno a panie które zamiast sprawdzać czy czegoś nie brakuje stały i patrzyły się nie wiem na co. Poza tym wszystko ok. PS. Jeszcze parkowanie 30zł dla gości hotelowych to trochę za dużo
Stayed 1 night in Dec 2021
Response from Ewa on Dec 6, 2021
Szanowny Panie Jakubie dziękujemy za tak wysoką ocenę naszych usług. Sprawę brakujących ciepłych dań w trakcie śniadania omówimy z kierownikiem restauracji. Dołożymy wszelkich starań, aby tego typu sytuacja się nie powtórzyła. Serdecznie zapraszamy do Hotelu Crocus**** ponownie.

10/10 Excellent

Verified traveller

Stayed 2 nights in Feb 2021
Response from Ewa on Feb 26, 2021
Dziękujemy za wybranie naszego hotelu. Dziękujemy za Państwa opinię!

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2020
Response from Ewa on Sep 28, 2020
Dziękujemy za wybranie naszego hotelu. Dziękujemy za ocenę naszych usług!

8/10 Good

Eduard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Oct 2019
Response from Ewa on Oct 23, 2019
Thank you for choosing Hotel Crocus**** and for the opinion of stay.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was lovely, staff too, the parking was excellent, swimming pool,sauna, hot tub, steam room all amazing. The only negative I could find was that the hotel was located a good 20 minutes walk from the center of Zakopane.
Stayed 2 nights in Sep 2019
Response from Ewa on Oct 2, 2019
Thank you for writing the opinion about stay. We are glad that you spent nice time in our hotel . We welcome You in Hotel Crocus next time. Hotel Crocus****

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location ,very clean, nice room best spa ,friendly staff
Stayed 1 night in Sep 2019
Response from Ewa on Sep 15, 2019
Thank you for writing the opinion about stay. We are glad that you spent nice time in our hotel . We welcome You in Hotel Crocus**** next time.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
Excellent service (the staff had this no-problem attitude - super positive) and fantastic free breakfast. No negatives. Rooms were not over the top but very clean, cozy and comfortable.
Stayed 1 night in Jul 2019
Response from Ewa on Aug 14, 2019
Thank you for writing the opinion about stay. We are glad that you spent nice time in our hotel . We welcome You in Hotel Crocus next time.

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2019
Response from Ewa on Jul 13, 2019
Dziękujemy za wybranie naszego hotelu. Dziękujemy za Państwa opinię!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Jun 2019
Response from Ewa on Jul 13, 2019
Dziękujemy za wybranie naszego hotelu. Dziękujemy za Państwa opinię!

2/10 Terrible

Verified traveller

Stayed 2 nights in Jun 2019
Response from Ewa on Jun 19, 2019
Dziękujemy za wybranie naszego hotelu. Dziękujemy za Państwa opinię.

10/10 Excellent

nir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for us
Stayed 3 nights in Mar 2019
Response from Ewa on Mar 21, 2019
Thank you for writing the opinion about stay. We are glad that you spent nice time in our hotel . We welcome You in Hotel Crocus next time. Hotel Crocus****

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Restaurant was lovely and well worth a visit great location
Stayed 2 nights in Feb 2019
Response from Ewa on Mar 6, 2019
Thank you for writing the opinion about stay. We are glad that you appreciated our service. We welcome You in Hotel Crocus next time. Hotel Crocus****

8/10 Good

Verified traveller

Stayed 5 nights in Feb 2019
Response from Ewa on Apr 30, 2019
Dziękujemy za wybranie naszego hotelu. Dziękujemy za Państwa opinię!

8/10 Good

Verified traveller

Stayed 5 nights in Feb 2019
Response from Ewa on Apr 30, 2019
Dziękujemy za wybranie naszego hotelu. Dziękujemy za Państwa opinię!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautifull hotel very close to city centre and Mountains. Staff is proffessional and very helpfull always try best to make You feel like You are most important as customer. Hotel’s SPA is the place worth of recommending for man and woman. Well quolified and proffessional staff will take a good care of You while You can relax. They also use the best quality cosmetics. I was very sad to leave this fantastic place !
Stayed 2 nights in Dec 2018
Response from Ewa on Jan 5, 2019
Thank you for writing the opinion about stay. We are glad that you spent nice time in our hotel . We welcome You in Hotel Crocus next time. Hotel Crocus****

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Beautiful reception area and clean rooms, but the beds could have been a little bit more comfortable. I absolutely loved the heated floor in the bathroom, but the shower was weak and you had to squeeze against the shower wall to take your shower. Most of the staff are very helpful and friendly.
Stayed 7 nights in Oct 2018
Response from Ewa on Nov 4, 2018
Ms Janet thank you for writing the opinion about stay. We are glad that you spent nice time in our hotel . We welcome You in Hotel Crocus next time. Hotel Crocus****

8/10 Good

Paul, Krakow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room a little bit "old" in compare to hall but everything very clean and tasty
Stayed 2 nights in Jun 2018
Response from Ewa on Jul 4, 2018
Ms Susan thank you for taking your time to write a few words about stay in Hotel Crocus. We welcom you in our hotel next time. Hotel Crocus****

10/10 Excellent

Trish, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Mountain Retreat

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in convenient location
Heading to Krakow for a wedding my partner and I decided to head to the mountains and get a hike in the day before. I chose the hotel as the photos made it look like it was in the middle of nowhere, its not. However, we had a room at the back of the hotel and all we could hear was the stream at the back which was lovely. Walking from the hotel you can quite easily get to the main street with all the restaurants and also to the mountains. We walked from the hotel up Kasprowy Wierch (20km round walk with a 1000m elevation from the hotel) which has the most amazing views. Suggest starting earlier than we did as it gets busy

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, near by city center
lovelly staff, well located, celan and very well maintained

10/10 Excellent

Jerry, Portland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to start a visit.
Great location, facility and breakfast. Nice balcony overlooking stream. English TV channels.

10/10 Excellent

David, Salisbury

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with lots of facilities
I can't fault this hotel. Everything was perfect about our stay.

8/10 Good

Ed, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay, friendly, but Wi-Fi disappointed
Beautiful hotel and staff was very friendly and helpful. Spa was great. We were however disappointed with Wi-Fi in room 202. It did not work well. We would have liked to watch movies via internet, but could not due to wifi problems. Breakfast was superb, one of our daily highlights. Thanks for a memorable stay after all.

10/10 Excellent

Anna, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel I have been!

8/10 Good

Clare, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Breakfasts
Very, very good stay. Really good sized, clean bathroom and room - we had one at the back of the hotel, so were not bothered by any traffic noise. We had the noise of the fast flowing stream / brook instead but it really didn't bother us. Fantastic breakfasts and friendly, helpful staff. In a great spot to start several walks straight from the hotel. About a mile and a half from the main busy street, which we did every day for our evening meal. You don't have to do that as there is a restaurant, but we like the change of scenery. Didn't find the distance to town a problem as we were on a walking holiday - so it was nice to walk off some of those huge meals and away from the noise of that main street!

10/10 Excellent

P. Scott, Dallas, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel, but removed from main strip
This really was a top-notch hotel. Clean, beautiful location and great steam room, sauna, and indoor pool and jacuzzi. Not terribly close to the main street (restaurants and shopping) but an easy enough walk.

8/10 Good

bvh520, Warsaw Poland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the National Park trail
We were very happy with this hotel and the staff. We used the spa, restaurant, bar, and common areas, all were wonderful. When the staff heard we had to leave before breakfast in the morning, they packed us a to go bag for the journey that was over the top good.

10/10 Excellent

Magda and Darek, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel's staff
Both my husband an I thought that the hotel's staff was absolutely brilliant. We enjoyed SPA services (swimming pool, sauna, Jacuzzi). The price of the room includes breakfast which was reach and very tasty. We would highly recommend the hotel :)

10/10 Excellent

Impressed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visit to Zakapone
I enjoyed it and would be happy to return. It was clean comfortable and the staff were very helpful. MEals were delicious and portions were generous. It is a short taxi ride to the town and railway station and walking distance to the town and other attractions are manageable and enjoyable. I would definitely return

8/10 Good

Tristan, London

Liked: Cleanliness, staff & service
Comfortable and friendly
Stayed at Hotel Crocus for 3 nights and all in all found it very nice; if a little rough around the edges. We booked a superior double however this was actually a twin; when i asked at reception they said there were no double beds in the hotel but they would sort it out, sure enough when we returned the 2 singles had been pushed together! The room was also too cold and after asking a couple of times an extra electric heater was brought by the always friendly staff. Nice bathroom with heated floor went down well, although cheap toiletries and toilet paper let it down. The restaurant here is great although very expensive, as is the wine; although the bar is reasonable. The mini-bar in the room is hugely overpriced so steer clear. Despite these little issues we had a great time here and the staff were very helpful; especially Chris who helped me orchestrate a great proposal to my now fiance! Thanks again Chris! Good facilities including pool, sauna etc. This hotel is recommended overall however make sure you get a good rate as it may not live up to what you expect at full price

4/10 Poor

Tom

Stayed 2 nights in May 2023

10/10 Excellent

Jelle pieter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Väldigt fint hotel , fint rum, trevlig personal, bra frukost, osv… Inget att klaga på
Stayed 1 night in Jun 2022
Response from Asia on Jul 26, 2022
Dear Mr Jelle, Thank you for choosing our hotel and taking the time to leave your opinion. We are glad that your stay has met your expectations. We invite you to the Crocus Hotel **** again.

10/10 Excellent

Lars

Stayed 1 night in Jun 2022
Response from Asia on Jun 22, 2022
Dziękujemy za wybranie Hotelu Crocus**** oraz wysoką ocenę naszych usług. Zapraszamy do Hotelu Crocus**** ponownie!

10/10 Excellent

In suk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
시내에서 조금 떨어져 있어 조용하고 편안한 곳이었네요. 새벽 3시에 check out 하는데 조식을 포장해서 챙겨주는데 감동이었음
Stayed 2 nights in May 2022
Response from Asia on Jun 17, 2022
Dear Sir, thank you for the opinion. We are glad that you spent nice time in Hotel Crocus****. Please feel welcome to visit us again.

10/10 Excellent

Magdalena

Stayed 1 night in Mar 2022
Response from Ewa on Apr 6, 2022
Szanowna Pani Magdaleno dziękujemy za opinie oraz wybór naszego hotelu. Zapraszamy do Hotelu Crocus**** ponownie.

8/10 Good

KRZYSZTOF

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
dobre jedzenie, fajny pokój zabaw i ekstra strefa basenowa
Stayed 2 nights in Feb 2022
Response from Ewa on Feb 25, 2022
Szanowny Panie Krzysztofie dziękujemy za opinię. Serdecznie zapraszamy do Hotelu Crocus**** ponownie.