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Reviews of Mövenpick Hotel & Casino Malabata Tanger

5 out of 5
Mövenpick Hotel & Casino Malabata Tanger
Route de Malabata, Baie de Tanger, Tangier

Reviews

6.6
Rating 10 - Excellent. 34 out of 111 reviews" "
Rating 8 - Good. 27 out of 111 reviews" "
Rating 6 - Okay. 11 out of 111 reviews" "
Rating 4 - Poor. 14 out of 111 reviews" "
Rating 2 - Terrible. 25 out of 111 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

pieter

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
very noisy rooms, dated hotel, no espresso at breakfast
Stayed 2 nights in Dec 2023
Response from IK on Feb 1, 2024
Dear Mr Pieter, Thank you very much for having chosen our hotel and for having taken the time to share your recent experience at the Mövenpick Hotel & Casino Malabata. Your opinion is constructive and important for us. Despite the fact that our guest’s comfort and convenience are the heart of our priorities, we are sorry not to have been able to meet your expectations: we would like to apologise for the inconveniences caused during your stay. Looking forward to welcoming you again at the Mövenpick Hotel & Casino Malabata, Very sincerely yours. Alain Rillof General Manager

10/10 Excellent

Josue

Liked: Cleanliness, property conditions & facilities, room comfort
Staff was Amazing and the view from my room was beautiful. I will be returning to Tangier
Stayed 2 nights in Nov 2023
Response from IK on Feb 1, 2024
Dear Mr Josue, Thank you for sharing your opinion on Expedia following your recent stay at Mövenpick Hotel & Casino Malabata. We are very happy to know that you had a memorable and positive experience with us. It would be our great pleasure to welcome you again, Sincerely Alain Rillof General Manager

4/10 Poor

nasrdine

Stayed 3 nights in Sep 2023
Response from IK on Feb 1, 2024
Cher Mr Nasrdine, Je vous remercie pour votre évaluation positive postée du Expédia, suite à votre récente expérience au Mövenpick Hotel & Casino Malabata. Je suis ravi d’apprendre que votre séjour s’est déroulé dans d’excellentes conditions. Je partagerais vos précieuses impressions avec l’ensemble des équipes qui sera fier d’avoir répondu à vos attentes. Dans l’attente du plaisir de vous accueillir à nouveau au Mövenpick Hotel & Casino Malabata, votre « home away from home » à Tanger, Cordialement vôtre. Alain Rillof Directeur Général

10/10 Excellent

Amparo

Travelled with family, Travelled with group
Liked: Amenities, property conditions & facilities
Very nice and professional staff
Stayed 1 night in Sep 2023
Response from IK on Feb 1, 2024
Dear Mr Amparo, Thank you for sharing your opinion on Expedia following your recent stay at Mövenpick Hotel & Casino Malabata. We are very happy to know that you had a memorable and positive experience with us. It would be our great pleasure to welcome you again, Sincerely Alain Rillof General Manager

4/10 Poor

Jagadeesh

Disliked: Cleanliness, property conditions & facilities
We booked 2 rooms and one of them smelled like heavy smoke and were unable to move one of the rooms, rooms are outdated.
Stayed 2 nights in Aug 2023
Response from IK on Feb 1, 2024
Dear Mr Jagadeesh,Thank you very much for having chosen our hotel and for having taken the time to share your recent experience at the Mövenpick Hotel & Casino Malabata. Your opinion is constructive and important for us. Despite the fact that our guest’s comfort and convenience are the heart of our priorities, we are sorry not to have been able to meet your expectations: we would like to apologise for the inconveniences caused during your stay. Looking forward to welcoming you again at the Mövenpick Hotel & Casino Malabata, Very sincerely yours. Alain Rillof General Manager

2/10 Terrible

Yasmin

Stayed 4 nights in Jul 2023
Response from IK on Feb 1, 2024
Dear Mrs Yasmine,Thank you very much for your positive assessment of your recent experience at our hotel. We are glad that you enjoyed your overall stay. I will share your precious impressions with all our Team who will be very proud and delighted that it was up to your expectations. We hope to have the pleasure of welcoming you very soon again. Alain Rillof General Manager

2/10 Terrible

loubna

Disliked: Cleanliness, staff & service
Stayed 1 night in Jun 2023
Response from IK on Feb 1, 2024
Dear MrS Loubna, Thank you very much for your positive assessment of your recent experience at our hotel. We are glad that you enjoyed your overall stay. I will share your precious impressions with all our Team who will be very proud and delighted that it was up to your expectations. We hope to have the pleasure of welcoming you very soon again. Alain Rillof General Manager

6/10 Okay

ahmad

Liked: Cleanliness, staff & service
Disliked: Room comfort
Never again
It was one our dream vacation unfortunily it turn to an unconfortable stay as rhe bed was broke , no coffee in The room even worse the AC was our nightmare we couldn't sleep the room was like a sauna We had r open both doors in order to cool it down to comfortable temperature
Stayed 2 nights in May 2023
Response from IK on May 19, 2023
Dear Mr Ahmad, Thank you very much for having chosen our hotel and for having taken the time to share your recent experience at the Mövenpick Hotel & Casino Malabata. Your opinion is constructive and important for us. Despite the fact that our guest’s comfort and convenience are the heart of our priorities, we are sorry not to have been able to meet your expectations: we would like to apologise for the inconveniences caused during your stay. Looking forward to welcoming you again at the Mövenpick Hotel & Casino Malabata, Very sincerely yours. Alain Rillof General Manager

10/10 Excellent

Hesham

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love it service was excellent , everyone there was so friendly. I’m really enjoyed my stay there
Stayed 2 nights in Apr 2023
Response from IK on Feb 1, 2024
Dear Mr Hisham, Thank you very much for your positive assessment of your recent experience at our hotel. We are glad that you enjoyed your overall stay. I will share your precious impressions with all our Team who will be very proud and delighted that it was up to your expectations. We hope to have the pleasure of welcoming you very soon again. Alain Rillof General Manager

6/10 Okay

Stephen, Alabaster

Travelled with group
Liked: Cleanliness, staff & service, amenities
The service by all the staff was excellent. The temperature is the room was awful, the air conditioning was teribly inadequate.
Response from IK on Dec 2, 2022
Dear Mr Stephen, Thank you very much for having chosen our hotel and for having taken the time to share your recent experience at the Mövenpick Hotel & Casino Malabata. Your opinion is constructive and important for us. Despite the fact that our guest’s comfort and convenience are the heart of our priorities, we are sorry not to have been able to meet your expectations: we would like to apologise for the inconveniences caused during your stay. Looking forward to welcoming you again at the Mövenpick Hotel & Casino Malabata, Very sincerely yours. Alain Rillof General Manager

6/10 Okay

Alexandra

Travelled with partner
Liked: Staff & service
Ac was broke in room, floors were dirty, and very loud. All workers very nice and helpful though. Sadly pool is not heated so unusable except in very hot months.
Stayed 2 nights in Oct 2022
Response from Imane on Oct 11, 2022
Dear Mrs Alexandra, Thank you very much for having chosen our hotel and for having taken the time to share your recent experience at the Mövenpick Hotel & Casino Malabata. Your opinion is constructive and important for us. Despite the fact that our guest’s comfort and convenience are the heart of our priorities, we are sorry not to have been able to meet your expectations: we would like to apologise for the inconveniences caused during your stay. Looking forward to welcoming you again at the Mövenpick Hotel & Casino Malabata, Very sincerely yours. Alain Rillof General Manager

8/10 Good

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall great 😊
It was nice 👍 swimming pool very nice.. breakfast was good…staff was helpful and professional 👍
Stayed 4 nights in Sep 2022
Response from IK on Sep 23, 2022
Dear Mrs Nadia, Thank you very much for having chosen our hotel and for having taken the time to share your recent experience at the Mövenpick Hotel & Casino Malabata. Your opinion is constructive and important for us. Despite the fact that our guest’s comfort and convenience are the heart of our priorities, we are sorry not to have been able to meet your expectations: we would like to apologise for the inconveniences caused during your stay. Looking forward to welcoming you again at the Mövenpick Hotel & Casino Malabata, Very sincerely yours. Alain Rillof General Manager

10/10 Excellent

Kamlesh

Liked: Cleanliness, staff & service, amenities
The customer service was very good , however the rooms and common areas need a lot of attention as it is very dated .
Stayed 3 nights in Aug 2022
Response from IK on Sep 23, 2022
Dear Mr Khamlesh, Thank you very much for having chosen our hotel and for having taken the time to share your recent experience at the Mövenpick Hotel & Casino Malabata. Your opinion is constructive and important for us. Despite the fact that our guest’s comfort and convenience are the heart of our priorities, we are sorry not to have been able to meet your expectations: we would like to apologise for the inconveniences caused during your stay. Looking forward to welcoming you again at the Mövenpick Hotel & Casino Malabata, Very sincerely yours. Alain Rillof General Manager

10/10 Excellent

Yousef

Liked: Staff & service, amenities
Disliked: Cleanliness
Stayed 5 nights in Aug 2022

4/10 Poor

Wisam

Disliked: Cleanliness, staff & service
They don’t allowed for visitor or a friend coming inside the hotel and they are so bad with the parking takes a long time
Stayed 4 nights in Aug 2022
Response from Imane on Aug 26, 2022
Dear Mr Wisam, Thank you very much for having chosen our hotel and for having taken the time to share your recent experience at the Mövenpick Hotel & Casino Malabata. Your opinion is constructive and important for us. Despite the fact that our guest’s comfort and convenience are the heart of our priorities, we are sorry not to have been able to meet your expectations: we would like to apologise for the inconveniences caused during your stay. Looking forward to welcoming you again at the Mövenpick Hotel & Casino Malabata, Very sincerely yours. Alain Rillof General Manager

2/10 Terrible

hallgrímur

Disliked: Staff & service, property conditions & facilities, room comfort
Bad experiance very
The service was really slow and i bookt the most expensive room ther and didnt have water towel ore bathrobe in my room ore hair dryer i askt 3 times for it and the 4 time i got mad and i got it the double charged me for the food that i later see after i leave 1 cokacola cost like 4 dollar crazy over all the most expensive shiti hotel i ever stay inn and my room falling to pices
Stayed 3 nights in Jul 2022
Response from IK on Feb 1, 2024
Dear Mr Hallgrimur, Thank you very much for having chosen our hotel and for having taken the time to share your recent experience at the Mövenpick Hotel & Casino Malabata. Your opinion is constructive and important for us. Despite the fact that our guest’s comfort and convenience are the heart of our priorities, we are sorry not to have been able to meet your expectations: we would like to apologise for the inconveniences caused during your stay. Looking forward to welcoming you again at the Mövenpick Hotel & Casino Malabata, Very sincerely yours. Alain Rillof General Manager

8/10 Good

jaafar, miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful view
Stayed 2 nights in Jul 2022
Response from Imane on Aug 26, 2022
Dear Mr Jaafar, Thank you for sharing your opinion on Expedia following your recent stay at Mövenpick Hotel & Casino Malabata. We are very happy to know that you had a memorable and positive experience with us. It would be our great pleasure to welcome you again, Sincerely Alain Rillof General Manager

2/10 Terrible

Steven

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Bad experience
The stay began with the rooms not being as described and smelling. Upon complaining we were asked to pay for an upgrade for additional 50% cost. As it was late we were forced to accept. On checkout we asked to speak with the general manager or guest relations and were told they were not available. I have been a gold member of hotels.com and regularly travel internationally staying in numerous hotel but I have never received such bad service from a reputable 5 star hotel. this hotel prides itself on its historical reputation which no longer exists.
Stayed 3 nights in Jun 2022
Response from Imane on Jul 14, 2022
Dear Mr Steven, Thank you very much for having chosen our hotel and for having taken the time to share your remarks I’m very distressed to learn that we have failed to give you complete satisfaction and I would like to express all my apologies for the inconveniences caused to you during your visit. I consider your letter as a very valuable document, which helps us to improve on our services and products. We have handled your comments and, since, made the necessary corrections. I sincerely hope we shall be able to regain your trust, in order for us to demonstrate our hospitality. Looking forward to welcoming you again at the Mövenpick Hotel & Casino Malabata, Very sincerely yours. Alain Rillof General Manager

10/10 Excellent

Arnab

Stayed 1 night in Jun 2022
Response from Imane on Jun 8, 2022
Cher, Je vous remercie pour votre évaluation positive postée du Expédia, suite à votre récente expérience au Mövenpick Hotel & Casino Malabata. Je suis ravi d’apprendre que votre séjour s’est déroulé dans d’excellentes conditions. Je partagerais vos précieuses impressions avec l’ensemble des équipes qui sera fier d’avoir répondu à vos attentes. Dans l’attente du plaisir de vous accueillir à nouveau au Mövenpick Hotel & Casino Malabata, votre « home away from home » à Tanger, Cordialement vôtre. Alain Rillof Directeur Général

2/10 Terrible

khalil

Liked: Cleanliness
Disliked: Property conditions & facilities
No ac in all hotel turne off
Stayed 1 night in Nov 2021

6/10 Okay

Verified traveller

Business traveller
Okay
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness
The view
Stayed 2 nights in May 2021

2/10 Terrible

ZA, Casablanca

Travelled with partner
Disliked: Staff & service
A 3 star hotel at best. Low quality infrastructure. Unskilled staff. Disaster breakfast and related service. However mattress quality was good.
Stayed 3 nights in Oct 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Aug 2020

2/10 Terrible

Majid, Ottawa

Disliked: Staff & service
Great location by the sea. The view is great. Close to the city centre.
Stayed 3 nights in Jul 2020

2/10 Terrible

KATHRYN

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

6/10 Okay

M

Disliked: Cleanliness, property conditions & facilities
movenpick Tanger okay stay
Hotel good location looks amazing from outside and reception however we was given one of the old rooms which had a tiled floor that had dirt all over it , so I went to enquire and was given another room that has apparently been refurbished but this was at extra cost which did not please me as the first room is not fit for purpose , breakfast was average due t o freshness and staff were really friendly. The hotel really need to returb the rest of the rooms as once I got the Carpited room you could walk on this not the old tiled floor. The view was amazing pool and the sea 10 out of 10
Stayed 4 nights in Feb 2020
Response from IK on Mar 6, 2020
Dear Sir, Thank you very much for having chosen the Mövenpick Hotel & Casino Malabata and for having taken the time to rate your recent experience with us. We are glad to know that you enjoyed your stay and our product. We are always happy to hear from a satisfied guest: your beautiful impressions count for us and we will share them with our team who will be encouraged to improve even more. It would be our great pleasure to welcome you back in the near future. Sincerely. Alain Rillof General Manager

8/10 Good

Nejme

Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First room smelled like cigarettes, we switched to another one that was not ready to receive guests, the air conditioner was not working, i think it was not fully installed it was barely turned on. We asked to change room for the third time but all rooms on the floor lack air conditioning and ventilation. Food at the hotel was terrible could not eat the meat, only bread and it was expensive, service was bad. Cheap night clubs, cheap lounges and cheap visitors were loud all night.
Stayed 2 nights in Oct 2019
Response from IK on Nov 12, 2019
Dear Sir, Thank you very much for having chosen our hotel and for having taken the time to share your remarks I’m very distressed to learn that we have failed to give you complete satisfaction and I would like to express all my apologies for the inconveniences caused to you during your visit. I consider your letter as a very valuable document, which helps us to improve on our services and products. We have handled your comments and, since, made the necessary corrections. I sincerely hope we shall be able to regain your trust, in order for us to demonstrate our hospitality. Looking forward to welcoming you again at the Mövenpick Hotel & Casino Malabata, Very sincerely yours. Alain Rillof General Manager

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay at this resort. Clean and spacious Lovely swimming pool
Stayed 3 nights in Oct 2019
Response from IK on Nov 12, 2019
Dear Sir, Thank you for sharing your opinion on Expedia following your recent stay at Mövenpick Hotel & Casino Malabata. We are very happy to know that you had a memorable and positive experience with us. It would be our great pleasure to welcome you again, Sincerely Alain Rillof General Manager

8/10 Good

tarek

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Excellent service, Good location
Stayed 1 night in Oct 2019
Response from IK on Nov 12, 2019
Dear Mr Tarek, Thank you for sharing your opinion on Expedia following your recent stay at Mövenpick Hotel & Casino Malabata. We are very happy to know that you had a memorable and positive experience with us. It would be our great pleasure to welcome you again, Sincerely Alain Rillof General Manager

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Property conditions & facilities
Movenpik Tangier disappointment
I've been to a few Movenpiks and have loved them, but this one was a disappointment in that the room furniture had burn marks on them, lights were broken, walls were extremely thin we could hear every word of our neighbor, and concierge gave us inaccurate information about the ferry schedule. Pool was gorgeous but not heated so not useable. Buffet food was not good and did not taste fresh. Staff were nice, but this facility did not meet my 5 star expectation. Also no signature movenpik ice cream was on site.
Stayed 1 night in Sep 2019
Response from IK on Sep 25, 2019
Dear Madame, Thank you very much for having chosen our hotel and for having taken the time to share your recent experience at the Mövenpick Hotel & Casino Malabata. Your opinion is constructive and important for us. Despite the fact that our guest’s comfort and convenience are the heart of our priorities, we are sorry not to have been able to meet your expectations: we would like to apologise for the inconveniences caused during your stay. Looking forward to welcoming you again at the Mövenpick Hotel & Casino Malabata, Very sincerely yours. Alain Rillof General Manager

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Location is really nice. Offering a great view on the city and see
Stayed 2 nights in Aug 2019
Response from IK on Sep 7, 2019
Dear Mister, Thank you for sharing your opinion on Expedia following your recent stay at Mövenpick Hotel & Casino Malabata. We are very happy to know that you had a memorable and positive experience with us. It would be our great pleasure to welcome you again, Sincerely Alain Rillof General Manager

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
3 Star Hotel I was very disappointed with the service. Poor front desk customer service. We waited 3 hours at the front desk. The rooms are so outdated and the toilet was not flushing properly. The room cleaning service is absolutely insane—they’re always behind and late. They show up at 8pm one night. On a positive note, I must say that the hotel is in a good location, the pool was amazing and the morning breakfast was very good.
Stayed 5 nights in Aug 2019
Response from IK on Oct 1, 2019
Dear Client, Thank you very much for having chosen our hotel and for having taken the time to share your remarks I’m very distressed to learn that we have failed to give you complete satisfaction and I would like to express all my apologies for the inconveniences caused to you during your visit. I consider your letter as a very valuable document, which helps us to improve on our services and products. We have handled your comments and, since, made the necessary corrections. I sincerely hope we shall be able to regain your trust, in order for us to demonstrate our hospitality. Looking forward to welcoming you again at the Mövenpick Hotel & Casino Malabata, Very sincerely yours. Alain Rillof General Manager

2/10 Terrible

K.S

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I truly believe that this particular local is not reflective of the Mövenpick name and certainly doesn’t mirror or deserve a 5* accreditation. You should truly reconsider the management style, the lack of sufficient employees and detail in every room. We reserved 3 non smoking rooms and none were up to standard (from dirt to broken items, to smoke smell on blankets and pillows to cigarette burn marks on furniture to no air conditioning to no towels in the bathroom, no iron or hair dryer,.....the list is a lot longer). We spend our first day waiting for the electrician, technician and handyman to complete their work in our rooms. We couldn’t even get someone to clean the filth in the bathroom since the cleaning crew leaves at 5:00 pm. It was unbelievable to us that there’s no cleaning crew available in the hotel 24 hours a day. I’m very sorry to say that this location has stained the Mövenpick name in our view!
Stayed 2 nights in Aug 2019
Response from IK on Aug 21, 2019
Dear Mr KS, Thank you very much for having chosen our hotel and for having taken the time to share your recent experience at the Mövenpick Hotel & Casino Malabata. Your opinion is constructive and important for us. Despite the fact that our guest’s comfort and convenience are the heart of our priorities, we are sorry not to have been able to meet your expectations: we would like to apologise for the inconveniences caused during your stay. Looking forward to welcoming you again at the Mövenpick Hotel & Casino Malabata, Very sincerely yours. Alain Rillof General Manager

2/10 Terrible

Mo, Casablanca

Travelled with family
Disliked: Staff & service, property conditions & facilities
Terribly managed hotel. This is a 3 star local Moroccan hotel, not a 5-star international hotel. Facilities are in complete disrepair. Most of the staff is sullen and do not take any pride in their work (or their clothing). Broken things in room too numerous to list, including telephone, toilet flush, power outlets etc. General Manager Alain Rillof manages the place very poorly and thinks he is above responding to customers. Stay here is you are looking for an average 3 or 4 star local hotel. But this is nowhere near a 5 star hotel and is a stain on Movenpicks worldwide.
Stayed 6 nights in Aug 2019
Response from IK on Aug 16, 2019
Dear Mr Mo, Thank you very much for having chosen our hotel and for having taken the time to share your recent experience at the Mövenpick Hotel & Casino Malabata. Your opinion is constructive and important for us. Despite the fact that our guest’s comfort and convenience are the heart of our priorities, we are sorry not to have been able to meet your expectations: we would like to apologise for the inconveniences caused during your stay. Looking forward to welcoming you again at the Mövenpick Hotel & Casino Malabata, Very sincerely yours. Alain Rillof General Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Not a 5star hotel, old rooms
Stayed 4 nights in Jul 2019
Response from IK on Aug 16, 2019
Dear Mister, Thank you very much for having chosen our hotel and for having taken the time to share your recent experience at the Mövenpick Hotel & Casino Malabata. Your opinion is constructive and important for us. Despite the fact that our guest’s comfort and convenience are the heart of our priorities, we are sorry not to have been able to meet your expectations: we would like to apologise for the inconveniences caused during your stay. Looking forward to welcoming you again at the Mövenpick Hotel & Casino Malabata, Very sincerely yours. Alain Rillof General Manager

2/10 Terrible

Verified traveller

Stayed 1 night in Jul 2019
Response from IK on Jul 28, 2019
Cher Monsieur, Je vous remercie pour votre évaluation positive postée du Expédia, suite à votre récente expérience au Mövenpick Hotel & Casino Malabata. Je suis ravi d’apprendre que votre séjour s’est déroulé dans d’excellentes conditions. Je partagerais vos précieuses impressions avec l’ensemble des équipes qui sera fier d’avoir répondu à vos attentes. Dans l’attente du plaisir de vous accueillir à nouveau au Mövenpick Hotel & Casino Malabata, votre « home away from home » à Tanger, Cordialement vôtre. Alain Rillof Directeur Général

4/10 Poor

Verified traveller

Stayed 3 nights in Jun 2019
Response from IK on Jul 1, 2019
Dear Sir or Madalme, Thank you for sharing your opinion on Expedia following your recent stay at Mövenpick Hotel & Casino Malabata. We are very happy to know that you had a memorable and positive experience with us. It would be our great pleasure to welcome you again, Sincerely Alain Rillof General Manager

8/10 Good

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
windy days in tangers
hotel casino on beach but not allowed to walk omto beach, they said it was not safe
Stayed 6 nights in Apr 2019
Response from IK on May 6, 2019
Dear Mr William, Thank you very much for having chosen our hotel and for having taken the time to share your recent experience at the Mövenpick Hotel & Casino Malabata. Your opinion is constructive and important for us. Despite the fact that our guest’s comfort and convenience are the heart of our priorities, we are sorry not to have been able to meet your expectations: we would like to apologise for the inconveniences caused during your stay. Looking forward to welcoming you again at the Mövenpick Hotel & Casino Malabata, Very sincerely yours. Alain Rillof General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, proper facilities and amenities, friendly staff, good food
Stayed 3 nights in Apr 2019
Response from IK on Apr 30, 2019
Dear Mister or Madame, Thank you very much for your positive assessment of your recent experience at our hotel. We are glad that you enjoyed your overall stay. I will share your precious impressions with all our Team who will be very proud and delighted that it was up to your expectations. We hope to have the pleasure of welcoming you very soon again. Alain Rillof General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Review from April 2019
The pool was drained so not available which was a bit disappointing which is why my condition rating is not very good and the hotel was a little far from where we spent most of our time. On the plus side the traditional Moroccan restaurant was a great value and was some of the best food we had and the live traditional music was great!
Stayed 1 night in Apr 2019
Response from IK on Apr 30, 2019
Dear Sir, Thank you very much for having chosen our hotel and for having taken the time to share your remarks I’m very distressed to learn that we have failed to give you complete satisfaction and I would like to express all my apologies for the inconveniences caused to you during your visit. I consider your letter as a very valuable document, which helps us to improve on our services and products. We have handled your comments and, since, made the necessary corrections. I sincerely hope we shall be able to regain your trust, in order for us to demonstrate our hospitality. Looking forward to welcoming you again at the Mövenpick Hotel & Casino Malabata, Very sincerely yours. Alain Rillof General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, good services, facilities and amenities, attentive staff
Stayed 2 nights in Apr 2019
Response from IK on Apr 30, 2019
Dear Mister, Thank you very much for your positive assessment of your recent experience at our hotel. We are glad that you enjoyed your overall stay. I will share your precious impressions with all our Team who will be very proud and delighted that it was up to your expectations. We hope to have the pleasure of welcoming you very soon again. Alain Rillof General Manager

2/10 Terrible

Mohammed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from IK on Apr 30, 2019
Dear Mr Mohammed, Thank you very much for your positive assessment of your recent experience at our hotel. We are glad that you enjoyed your overall stay. I will share your precious impressions with all our Team who will be very proud and delighted that it was up to your expectations. We hope to have the pleasure of welcoming you very soon again. Alain Rillof General Manager

8/10 Good

Dukhaiyel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from IK on Apr 30, 2019
Cher (e) Monsieur ou Madame …… Je vous remercie pour votre évaluation positive postée du Expédia, suite à votre récente expérience au Mövenpick Hotel & Casino Malabata. Je suis ravi d’apprendre que votre séjour s’est déroulé dans d’excellentes conditions. Je partagerais vos précieuses impressions avec l’ensemble des équipes qui sera fier d’avoir répondu à vos attentes. Dans l’attente du plaisir de vous accueillir à nouveau au Mövenpick Hotel & Casino Malabata, votre « home away from home » à Tanger, Cordialement vôtre. Alain Rillof Directeur Général

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort
Hotel shows its age - unfortunately.
Stayed 1 night in Feb 2019
Response from IK on Aug 1, 2019
Dear Sir or Madame, Thank you for sharing your opinion on Expedia following your recent stay at Mövenpick Hotel & Casino Malabata. We are very happy to know that you had a memorable and positive experience with us. It would be our great pleasure to welcome you again, Sincerely Alain Rillof General Manager

10/10 Excellent

Leonie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be returning!
I regularly at this hotel. Rooms are cleaned to a high standard and comfortable. Good room service and excellent staff. Good gym facilities and Wi-Fi connection
Stayed 1 night in Feb 2019
Response from IK on Feb 19, 2019
Dear Mr Leonie, Thank you very much for your positive assessment of your recent experience at our hotel. We are glad that you enjoyed your overall stay. I will share your precious impressions with all our Team who will be very proud and delighted that it was up to your expectations. We hope to have the pleasure of welcoming you very soon again. Alain Rillof General Manager

2/10 Terrible

Verified traveller

Stayed 2 nights in Jan 2019
Response from IK on Feb 5, 2019
Dear Sir or Madame, Thank you for sharing your opinion on Expedia following your recent stay at Mövenpick Hotel & Casino Malabata. We are very happy to know that you had a memorable and positive experience with us. It would be our great pleasure to welcome you again, Sincerely Alain Rillof General Manager

8/10 Good

Meryem

Stayed 3 nights in Feb 2024