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Reviews of Garden Villa Hotel

3 out of 5
Garden Villa Hotel
800 Pale San Vitores Road, Tumon, Tamuning

Reviews

7.4

Good

Rating 10 - Excellent. 243 out of 1004 reviews" "
Rating 8 - Good. 385 out of 1004 reviews" "
Rating 6 - Okay. 225 out of 1004 reviews" "
Rating 4 - Poor. 92 out of 1004 reviews" "
Rating 2 - Terrible. 59 out of 1004 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kim

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly.
Stayed 5 nights in May 2024
Response from Garden Villa Hotel Front Office on May 22, 2024
Hafa Adai, Thank you for leaving us a review! We are glad to hear you enjoyed your stay with us and hope to host you again in the near future! If there is anything we need to improve on please do not hesitate to let us know. Thank you again & have a wonderful day!

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Pet friendly
Stayed 28 nights in Apr 2024
Response from Garden Villa Hotel Front Office on May 22, 2024
Hafa Adai, Thank you for leaving us a review! We are glad to hear you enjoyed your stay with us and hope to host you again in the near future! If there is anything you feel like we need to improve on please do not hesitate to let us know. Thank you again and have a wonderful day!

10/10 Excellent

Jesus

Stayed 1 night in Apr 2024
Response from Garden Villa Hotel Front Office on May 22, 2024
Hafa Adai, Thank you for leaving us a review. We are glad to hear you enjoyed your stay with us and hope to host you again in the near future! If there is anything you feel like we need to improve on please do not hesitate to let us know. Thank you again and have a wonderful day!

10/10 Excellent

James

Stayed 4 nights in Feb 2024
Response from Garden Villa Hotel Staff & Management Team on May 19, 2024
Thank you for leaving us a review, we hope to see you again!

10/10 Excellent

Jonathan

Stayed 3 nights in Apr 2024
Response from Garden Villa Hotel Staff & Management Team on May 19, 2024
Thank you for leaving us a review, we hope to see you again!

6/10 Okay

Paul

Response from Garden Villa Hotel Staff & Management Team on Apr 29, 2024
Thank you for leaving us a review!

10/10 Excellent

Johanna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
comfortable living areas, friendly staff.
Stayed 1 night in Apr 2024
Response from Garden Villa Hotel Staff & Management Team on Apr 29, 2024
Thank you for leaving us a review!

6/10 Okay

Zechariah

Stayed 1 night in Apr 2024
Response from Garden Villa Hotel Staff & Management Team on Apr 29, 2024
Thank you for leaving us a review!

8/10 Good

KANAMI

Stayed 11 nights in Mar 2024
Response from Garden Villa Hotel Staff & Management Team on Apr 29, 2024
Thank you for leaving us a review!

6/10 Okay

Naomi

Business traveller
Liked: Staff & service
Pleasant stay overall! The place is a bit tired and outdated but it’s really not too bad. Front desk and housekeeping staff members are great! I had an issue with my room location and Ms. Deandra Flores truly went above and beyond to accommodate me and ensure my stay was as comfortable as possible. Ms. Tracey also helped provide timely and professional customer service regarding a separate issue that occurred during the visit. The hotel is in a prime location, as it’s close proximity of a local gym, stores, restaurants, and multiple shopping stores (K-Mart is right up the hill). I would come back!
Stayed 9 nights in Feb 2024
Response from Garden Villa Hotel - Management on Mar 12, 2024
Hafa Adai Ms. O’Brien, It was such a pleasure hosting your stay and I am really happy for your feedback!We appreciate you voicing your concerns throughout your stay and allowing us to assist you. We hope to have made your stay here at the Garden Villa Hotel memorable. Hopefully we will see you again in the near future Sincerely, Deandra Flores and Garden Villa Hotel

10/10 Excellent

Gwan hyi

Stayed 22 nights in Jan 2024
Response from Garden Villa Hotel - Management on Mar 5, 2024
Hafa Adai, Thank you for your feedback and for choosing Garden Villa Hotel for your stay!We are very happy to hear you enjoyed your stay with us!We also sincerely apologize for the issue experienced within your stay, we will work harder for improvement.

10/10 Excellent

Kyoungmoon

Stayed 1 night in Jan 2024
Response from Garden Villa Hotel - Management on Mar 5, 2024
Hafa Adai, Thank you for your feedback and for choosing Garden Villa Hotel for your stay!We are very happy to hear you enjoyed your stay with us!We also sincerely apologize for the issue experienced within your stay, we will work harder for improvement.

2/10 Terrible

Ji In

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Garden Villa Hotel - Management on Mar 5, 2024
Hafa Adai, Thank you for your feedback and for choosing Garden Villa Hotel for your stay!We are very happy to hear you enjoyed your stay with us!We also sincerely apologize for the issue experienced within your stay, we will work harder for improvement.

10/10 Excellent

chenji

Stayed 6 nights in Dec 2023
Response from Garden Villa Hotel - Management on Mar 5, 2024
Hafa Adai, Thank you for your feedback and for choosing Garden Villa Hotel for your stay!We are very happy to hear you enjoyed your stay with us!We also sincerely apologize for the issue experienced within your stay, we will work harder for improvement.

10/10 Excellent

Ray

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Garden Villa Hotel - Management on Mar 5, 2024
Hafa Adai, Thank you for your feedback and for choosing Garden Villa Hotel for your stay!We are very happy to hear you enjoyed your stay with us!We also sincerely apologize for the issue experienced within your stay, we will work harder for improvement.

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was peaceful
Stayed 1 night in Jan 2024
Response from Garden Villa Hotel - Management on Mar 5, 2024
Hafa Adai, Thank you for your feedback and for choosing Garden Villa Hotel for your stay!We are very happy to hear you enjoyed your stay with us!We also sincerely apologize for the issue experienced within your stay, we will work harder for improvement.

10/10 Excellent

MOTOKI

Stayed 8 nights in Dec 2023
Response from Garden Villa Hotel - Management on Mar 5, 2024
Hafa Adai, Thank you for your feedback and for choosing Garden Villa Hotel for your stay!We are very happy to hear you enjoyed your stay with us!We also sincerely apologize for the issue experienced within your stay, we will work harder for improvement.

2/10 Terrible

IanJames

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

2/10 Terrible

Rebecca

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Garden Villa Hotel Staff & Management Team on Dec 27, 2023
Thank you very much for your valuable feedback.We will improve on the necessary areas.Happy Holidays!

10/10 Excellent

Yuichi

Stayed 4 nights in Dec 2023
Response from Garden Villa Hotel Staff & Management Team on Dec 20, 2023
Thank you very much for leaving us a review we will continue to improve on the necessary areas.Hope you have a wonderful day!

8/10 Good

Rosemarie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Garden Villa Hotel Staff & Management Team on Dec 20, 2023
Thank you very much for leaving us a review we will continue to improve on the necessary areas.Hope you have a wonderful day!

2/10 Terrible

Jesse

Stayed 3 nights in Dec 2023
Response from Garden Villa Hotel - Management on Dec 13, 2023
Thank you very much for your review, we will use your valuable feedback to improve on the necessary areas.Hope you have a wonderful day!

10/10 Excellent

Drake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service Michael Y. The front office agent super friendly, Ethaniel E. The front office assistant manager super friendly and knowledgeable, both had all the answers and inquiries I had during my stay. For sure to recommend and book again at Garden Villa Hotel!
Stayed 3 nights in Nov 2023
Response from Hotel Management on Nov 29, 2023
Hello, Thank you for your feedback!We are very happy to hear you enjoyed your stay with us!We hope to host you again in the near future. We also sincerely apologize for the issue you experienced within your stay, we will work harder for improvement.

10/10 Excellent

Clinton

Travelled with group
Liked: Cleanliness, staff & service, amenities
Good hookup place
Stayed 1 night in Nov 2023
Response from Garden Villa Hotel - Management on Nov 20, 2023
Hello, Thank you so much for your feedback!We are very happy to hear you enjoyed your stay with us!We hope to host you again in the near future!

8/10 Good

TAKASHI

Stayed 3 nights in Nov 2023
Response from Deara Marino/ Garden Villa Hotel Front desk on Nov 17, 2023
Thank you so much for your reviewWe look forward to hosting your future trips to Garden Villa Hotel !

10/10 Excellent

Junheong

Stayed 3 nights in Nov 2023
Response from Deara Marino/ Garden Villa Hotel Front desk on Nov 17, 2023
Thank you so much for your great review !We look forward to hosting more future trips to Garden Villa Hotel :)

6/10 Okay

Edward White

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Room and property were nice BUT they say Pet Friendly then ask for $ 200.00 deposit for my son's Service Dog. Nope did not pay and were not happy with the desk staff. If you are wanting to charge for service animals, say it in the ad, Don't say Pet Friendly.
Stayed 1 night in Nov 2023
Response from Garden Villa Hotel - Management on Nov 12, 2023
Hello, Thank you for your feedback!We are very happy to hear you enjoyed your stay with us, we hope to host you again in the near future!

8/10 Good

Keslyn

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Garden Villa Hotel - Management on Oct 31, 2023
Thank you for your feedback, we hope to host you again in the near future.

8/10 Good

Takeru, Kamakura

Travelled with family
Liked: Staff & service, property conditions & facilities
Enjoyed our stay.
Stayed 5 nights in Oct 2023
Response from Garden Villa Hotel - Management on Oct 28, 2023
Thank you for your feedback, we hope to host you again in the near future!

10/10 Excellent

Becky

Stayed 1 night in Oct 2023
Response from Garden Villa Hotel on Oct 27, 2023
Thank you for your feedback!We hope to host you again in the near future.

10/10 Excellent

John

Stayed 1 night in Oct 2023
Response from Garden Villa Hotel - Management on Nov 20, 2023
Hello, Thank you so much for your feedback!We are very happy to hear you enjoyed your stay with us!We hope to host you again in the near future!

10/10 Excellent

Production

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Garden Villa Hotel on Oct 27, 2023
Thank you for your feedback!We hope to host you again in the near future.

4/10 Poor

SE WON

Stayed 3 nights in Oct 2023
Response from Garden Villa Hotel on Oct 25, 2023
Thank you for your feedback!We are very sorry you did not enjoy your stay, we will work harder for improvement.

8/10 Good

MINJOONG

Stayed 2 nights in Oct 2023
Response from Garden Villa Hotel - Management on Oct 20, 2023
Hello, Thank you for your feedback!We are very happy to hear you enjoyed your stay with us, we hope to host you again in the near future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Garden Villa Hotel - Management on Oct 19, 2023
Thank you for your feedback!We are very happy to hear you enjoyed your stay with us, we hope to host you again in the near future!

2/10 Terrible

Joy

Stayed 1 night in Oct 2023
Response from Garden Villa Hotel - Management on Oct 19, 2023
Thank you for your feedback!

2/10 Terrible

Joy

Stayed 1 night in Oct 2023
Response from Garden Villa Hotel - Management on Oct 19, 2023
Thank you for your feedback!

10/10 Excellent

Arlene

Stayed 2 nights in Oct 2023
Response from Garden Villa Hotel - Management on Nov 5, 2023
Hello, Thank you for your feedback!We hope to host you again in the near future!

10/10 Excellent

Jo-Jo

Liked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Garden Villa Hotel - Management on Oct 12, 2023
Thank you so much for your feedback, we hope to host you again in the near future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My first family sightseeing in guam!
Very nice and clean room! My parants was so happy to here! Thank you~
Stayed 1 night in Sep 2023
Response from Garden Villa Hotel - Management on Sep 28, 2023
Hello, Thank you for your feedback!We are very happy to hear you enjoyed your stay with us!We hope to host you again in the near future.

8/10 Good

Fung ling

Stayed 8 nights in Aug 2023
Response from Garden Villa Hotel - Management on Sep 28, 2023
Hello, Thank you for your feedback!We are very happy to hear you enjoyed your stay with us, we hope to host you again in the near future.

10/10 Excellent

Clinton

Stayed 1 night in Sep 2023
Response from Garden Villa Hotel on Oct 15, 2023
Hello, Thank you so much for your feedback!We are very happy to hear you enjoyed your stay with us, we hope to host you again in the near future.

8/10 Good

Amber

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room! Great Price! 2 twin size bed and 1 king bed 2 bathrooms with dining table, tall fridge, kitchen if you want to cook, utensils, pot, pan, cups, toothbrush in case you didnt bring yours, and couch with tv and small patio. Staff was great service although we checked in at recommended time. Room wasnt ready until 2 hours later which sucked but they accommodated us with late check out. Also the tv remote wasnt working and we only had one aircon remote for both aircons. It was ok because the aircon remote worked for both ac units. We called front desk but service was slow to come check our tv remote and give us another ac remote so we just canceled our request to get one and just informed them of the situation so we dont get charged. Also the fridge didnt close good but still kept drinks cold. Besides that everything was great and we would stay here again! Thank you!
Stayed 1 night in Sep 2023
Response from Garden Villa Hotel - Management on Sep 26, 2023
Hello, Thank you for you feedback!We sincerely apologize for the issue you experienced within your stay, we will work harder for improvement.

10/10 Excellent

Joycelyn

Stayed 1 night in Sep 2023
Response from Garden Villa Hotel on Oct 11, 2023
Thank you for your feedback!We hope to host you again in the near future.

8/10 Good

George Felix L

Stayed 4 nights in Sep 2023
Response from Garden Villa Hotel - Management on Sep 29, 2023
Hello, Thank you for your feedback!We are very happy to hear you enjoyed your stay with us, We hope to host you again in the near future.

10/10 Excellent

YURIE

Stayed 2 nights in Sep 2023
Response from Ethan - Assistant Front Office Manager on Sep 9, 2023
Hafa Adai,Thank you very much for taking time to leave us a review, we are glad you enjoyed your stay and hope to see you again!Have a wonderful day!

4/10 Poor

Edgar L

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed there for 2 nights, we we came to the room there was a strong smell of mold, linoleum floors where all scratched, rooms and the hotel grounds do not look like the pictures, it really needs remodeling, second day they didn’t came to clean the room or take trash out even when requested, also the second night was a Saturday and was really noisy, could heard people yelling by the pool, and slamming doors and being loud on the hallway late at night
Stayed 2 nights in Sep 2023
Response from Garden Villa Hotel on Sep 4, 2023
Hello, Thank you for your feedback!We are very happy to hear you enjoyed your stay with us!We also sincerely apologize for the issues you experienced, we will work harder for improvement.

6/10 Okay

Kyungsook

Stayed 1 night in Aug 2023
Response from Garden Villa Hotel - Management on Aug 31, 2023
Hello, Thank you for your feedback!We are very happy to hear you enjoyed your stay with us!We also sincerely apologize for the issues experienced, we will work harder for improvement.

8/10 Good

Ngedikes Olai

Disliked: Staff & service, property conditions & facilities
Stayed 6 nights in Aug 2023
Response from Garden Villa Hotel - Management on Aug 31, 2023
Hello, Thank you for your feedback!We are very happy to hear you enjoyed your stay with us!We also sincerely apologize for the issues experienced, we will work harder for improvement.

8/10 Good

SUGAKO

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 8 nights in Aug 2023
Response from Ethan - Assistant Front Office Manager on Aug 27, 2023
Thank you for choosing stay stay with us at The Garden Villa Hotel and taking the time to leave us a review.We hope you had a wonderful stay and hope you come back again!Have a wonderful day.