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Reviews of Courtyard by Marriott Tampa Downtown

3 out of 5
Courtyard by Marriott Tampa Downtown
102 E Cass St, Tampa, FL

Reviews

8.2

Very good

Rating 10 - Excellent. 478 out of 1004 reviews" "
Rating 8 - Good. 298 out of 1004 reviews" "
Rating 6 - Okay. 119 out of 1004 reviews" "
Rating 4 - Poor. 60 out of 1004 reviews" "
Rating 2 - Terrible. 49 out of 1004 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

allen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean. Staff was very friendly, helpful and efficient.
Stayed 3 nights in May 2024

10/10 Excellent

Anthony

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 1 night in Apr 2024
Response from Jaesha Morley on Apr 20, 2024
Dear Anthony, On behalf of the entire hotel team, I want to thank you for sharing about your experiences with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! I am happy to hear that the friendly staff made such a great impact on your reservations. We hope to welcome you again soon.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. I didnt like the fact that they dont advertise the cheaper parking across the street, but rather push their valet parking for doublt the price.
Stayed 1 night in Apr 2024
Response from Jaesha Morley on Apr 6, 2024
Dear Jeff,Thank you for your recent feedback about our property. We are pleased to hear you had a great stay. Our hotel offers valet parking and the parking across the street is not affiliated with us. We do hope to host you the next time you are in the Tampa bay area. Thank youJaesha MorleyOperations Manager

10/10 Excellent

Katie

Stayed 1 night in Mar 2024

8/10 Good

FRED MOORE

Liked: Cleanliness, staff & service, property conditions & facilities
No parking property
Stayed 1 night in Mar 2024
Response from Meghan Irwin on Mar 31, 2024
Dear FRED MOORE,Thank you for taking the time to share your experience with us. We're delighted to offer valet services within our hotel premises. There are also options for self-parking in the surrounding downtown area that our guests can explore independently. We're pleased to hear that you enjoyed your stay, and we eagerly anticipate the opportunity to host you again in the future.

2/10 Terrible

Heavenily

Stayed 1 night in Mar 2024
Response from Jaesha Morley on Apr 6, 2024
Dear Heavenily, Thank you for your feedback about our property. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent the delay in checking in from occurring in the future. We do hope to host you again the next time you are in the Tampa bay area. Thank you Jaesha Morley Operations Manager

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jaesha Morley on Mar 20, 2024
Dear Holly, Thank you for staying at our property. We appreciate your feedback and hope to host you again! Thank you!

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jaesha Morley on Mar 20, 2024
Hello Tracy, Thank you for your feedback about your recent stay with us. We are sorry we fell short in some of our departments and hope to host you again the next time you are in the Tampa Bay area. Thank you!

2/10 Terrible

The

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Nothing
Stayed 1 night in Mar 2024
Response from Meghan Irwin on Mar 7, 2024
Dear The,Thank you for your feedback. We aim to deliver exceptional service to all our guests and regret any shortcomings during your stay. We look forward to the chance to exceed your expectations on your next visit.Kind Regards,Meghan IrwinOperations Manager

6/10 Okay

HOLLY

Travelled with group
Liked: Cleanliness
Disliked: Amenities
Hotel is convenient for the downtown area. I was disappointed with the amenities for the price. I thought there was a true restaurant and bar and there was not.
Stayed 1 night in Mar 2024
Response from Meghan Irwin on Mar 7, 2024
Dear HOLLY,Thank you for your feedback regarding your recent stay. We apologize for any inconvenience caused by the lack of onsite dining options. We strive to provide accurate information about our amenities, and we regret any disappointment you experienced in this regard.Please know that your comments have been duly noted, and we will consider ways to enhance our guests' overall experience. We hope to have the opportunity to welcome you back and provide a more satisfying stay in the future.Kind Regards,Meghan IrwinOperations Manager

2/10 Terrible

Nancy

Business traveller
Disliked: Cleanliness, staff & service, amenities
I wouldn’t recommend staying here if you want daily housekeeping, the day they came and “cleaned” They just replaced towels in my bathroom DIDNT BOTHER TO CLEAN. Bedsheets remained the same.
Stayed 3 nights in Feb 2024
Response from Meghan Irwin on Mar 7, 2024
Dear Nancy,Thank you for sharing your experience. Ensuring an excellent guest experience is our top priority, and I apologize for any shortcomings. Your feedback has been communicated to our housekeeping leadership team to address this incident. We look forward to welcoming you back in your future travels.Kind Regards,Meghan IrwinOperations Manager

10/10 Excellent

Janet

Stayed 1 night in Feb 2024
Response from Jaesha Morley on Mar 27, 2024
Hello, Thank you for the great feedback about your recent stay! I'll be sure to share this with the entire team! We hope to host you the next time we you are in the Tampa Bay area!Jaesha Morley Operations Manager

8/10 Good

Frances L.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Service was nice and polite. We were given a room upgrade to one with a balcony, however, it turned out to be a very noisy room with hearing loud talking outside at 3am that woke me up. I was tired and was able to get back to sleep after about 10 mins. We enjoyed sitting on the balcony and watching people and deciding what restaurant to go to earlier that night. Overall we enjoyed our stay.
Stayed 1 night in Jan 2024
Response from Meghan Irwin on Feb 27, 2024
Dear Frances L.,Thank you for sharing your feedback with us. We are pleased you enjoyed sitting on the balcony and watching the people. We look forward to hosting you again in your future journeys. Kind Regards,Meghan IrwinOperations ManagerCourtyard Tampa Downtown

6/10 Okay

Bob

Stayed 2 nights in Feb 2024
Response from Jaesha Morley on Mar 27, 2024
Dear Bob,Thank you for your feedback. We aim to deliver exceptional service to all our guests and regret any shortcomings during your stay. We look forward to the chance to exceed your expectations on your next visit to the Tampa Bay area! Kind Regards Jaesha Morley Operations Manager

4/10 Poor

David

Stayed 2 nights in Feb 2024
Response from Meghan Irwin on Feb 22, 2024
Dear David,Thank you for taking the time to rate our hotel. We strive to provide an excellent experience for our guests and I sincerely apologize for falling short on those expectations. We hope to host you again in your future travels.Kind Regards,Meghan IrwinOperations ManagerCourtyard Tampa Downtown

8/10 Good

KIM

Parking garage was too far away
Stayed 2 nights in Feb 2024
Response from Meghan Irwin on Feb 22, 2024
Dear KIM,Thank you for taking the time to share about your experience with us. We are glad you enjoyed your stay with us. We hope to see you again soon.Kind Regards,Meghan IrwinOperations ManagerCourtyard Tampa Downtown

2/10 Terrible

Colleen

Disliked: Cleanliness, property conditions & facilities
Felt like I was staying at a highway motel. Purchased a balcony room and actually felt unsafe having that balcony at night. Both nights during my stay there was loud music playing in the parking a lot across the street until 3:30 am. Essentially a parking lot party with the food foods that was so loud it kept me awake. I would not recommend this property to any friend and the rooms were also outdated, poorly taken care of, and had a strange moisture smell in the room.
Stayed 2 nights in Feb 2024
Response from Meghan Irwin on Feb 22, 2024
Dear Colleen,Thank you for taking the time to share about your experience with us. Providing an excellent stay for all of our guests is one of our top priorities and I sincerely apologize for falling short of those expectations. We have been working closely with Tampa Police Department about the music from the parking lot. We do hope to provide a better experience next time you are in the Tampa Bay area. Kind Regards,Meghan IrwinOperations ManagerCourtyard Tampa Downtown

8/10 Good

Roy

Stayed 5 nights in Feb 2024
Response from Meghan Irwin on Feb 22, 2024
Dear Roy,Thank you for rating our hotel. We are pleased you enjoyed it! We look forward to hosting you again. Kind Regards,Meghan IrwinOperations ManagerCourtyard Tampa Downtown

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located in downtown, near the University of Tampa. I would definitely stay here again.
Stayed 1 night in Feb 2024
Response from Meghan Irwin on Feb 22, 2024
Dear Rebecca,Thank you for taking a moment to share about your experience. We are so pleased you enjoyed your stay. We look forward to seeing you again in your future travels.Kind Regards,Meghan IrwinOperations ManagerCourtyard Tampa Downtown

2/10 Terrible

Jehan S, Skokie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a dirty and unsafe property. The patio did not lock properly and the door lock wasn’t working all the time. Plumbing was an issue and toilet clogged twice. Service was not great either. I felt like I was in a motel instead of a Marriott. Will never stay here again.
Stayed 3 nights in Feb 2024
Response from Meghan Irwin on Feb 22, 2024
Dear Jehan S,We understand that your time is precious and appreciate you taking a moment to share about your experience. Providing an excellent stay is one of our top priorities for each guest and I sincerely apologize for falling short on those expectations. I have shared your feedback with our leadership team to ensure this is an isolated incident. We do hope to host you again in your future travels.Kind Regards,Meghan Irwin Operations Manager

10/10 Excellent

Leticia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was really nice & comfortable, the staff was very polite and helpful. The location was excellent, walking distance from the river walk which i loved!
Stayed 1 night in Feb 2024
Response from Meghan Irwin on Feb 22, 2024
Dear Leticia,Thank you for sharing about your stay with us. We are so pleased to hear that you enjoyed the room and it was really nice. We look forward to seeing you again in your future travels.Kind Regards,Meghan IrwinOperations ManagerCourtyard Tampa Downtown

6/10 Okay

Cheryl

Travelled with family, Travelled with group
Liked: Cleanliness
Checked into room 303 to an A/C that wasn’t working. Maintenance came up fixed it and left. It worked for about 5 minutes. Maintenance came up again fixed it, waited to see if it would stay on for a few minutes, it did and he left. 5 minutes later it wasn’t working again. We were heading out to an event and didn’t have time to deal with this issue again. By the time we returned from the event it was after 2am and we just wanted to go to sleep. As we all woke up soaked in sweat this morning, I couldn’t wait to leave the building I was so frustrated. Also was told valet fee would be $25 and was charged $35.
Stayed 1 night in Feb 2024
Response from Meghan Irwin on Feb 7, 2024
Dear Cheryl,Thank you for taking a moment to share about your experience. Providing a comfortable stay is one of our top priorities and I sincerely apologize for falling short on those expectations. I have shared the AC issue with the maintenance leadership team to ensure this is an isolated incident. We hope to host you again in your future travels.Kind Regards,Meghan IrwinOperations ManagerCourtyard Tampa Downtownmeghan.irwin@marriott.com

2/10 Terrible

Alexis Valentine

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No Parking, rooms smelled bad, service sucked.
Stayed 3 nights in Jan 2024
Response from Meghan Irwin on Feb 21, 2024
Dear Alexis Valentine,We know your time is precious and appreciate you taking a moment to share about your stay with us. Providing top notch service and fresh rooms is a top priority for us and I sincerely apologize for falling short on those expectations. I have shared your feedback with the leadership team to ensure this is an isolated incident. We do hope to host you again in your future travels.Kind Regards,Meghan IrwinOperations ManagerCourtyard Tampa Downtown

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The staff is great
A special shout out to Anthony at the front desk. When we discovered we would be limited to valet parking one of our two vehicles at the hotel. I called the front desk, asking for help, and Anthony was terrific! He was extremely professional during check-in, and went out of his way to make sure we were comfortable in our room. Another shout out goes to Matt at the valet stand. When we arrived at 3 PM, there were no luggage carts. Matt went from floor to floor to try and find one, but came up empty. We had a lot of stuff, and he helped us get it up to our room.
Stayed 2 nights in Jan 2024
Response from Meghan Irwin on Feb 7, 2024
Dear Anonymous,Thank you for taking a moment to share about your experience. We are so pleased Anthony and Matt made your stay enjoyable. We hope to host you again in your future travels.Kind Regards,Meghan IrwinOperations ManagerCourtyard Tampa Downtown

6/10 Okay

Julie

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Extremely disappointed and frustrated that a property had 1 of 2 elevators out of service on a weekend that was likely sold out for Gasparilla. Room rates significantly increased for the event and check-in and check-out was impossible in any efficient way if one needed a luggage cart. After four unsuccessful attempts to get on the only working elevator that wasnt filled to capacity with guests checking out, hotel staff very kindly assisted in carrying my belongings to the lobby.
Stayed 2 nights in Jan 2024
Response from Meghan Irwin on Feb 21, 2024
Dear Julie,Thank you for taking the time to share about your experience with us. We strive to provide an excellent stay with each of our guests, and I sincerely apologize for falling short of those expectations. We have the elevators up and running. It was an inconvenient time for one to go down on the busiest weekend. I'm pleased the staff assisted carrying your belonging to the lobby. We do hope to host you again in your future travels.Kind Regards,Meghan irwinOperations ManagerCourtyard Tampa Downtwon

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Meghan Irwin Operations Manager on Jan 16, 2024
Hello Anonymous,Thank you for taking a moment to rate our hotel. We appreciate the 10 out of 10! We look forward to hosting you again in your future travels. Kind Regards,Meghan IrwinOperations ManagerCourtyard Tampa Downtown

8/10 Good

Fernando, Pembroke Pines

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a good stay. Only inconvenience was on the first night. We reserved a room with a balcony for my son to enjoy the views but at check in they told us that they didn’t have one available. I took a regular room for the night and had to wait until the 2nd night to be moved to a room with a balcony after I reminded the front desk. Staff was friendly and helpful otherwise.
Stayed 3 nights in Dec 2023
Response from Meghan Irwin Operations Manager on Jan 13, 2024
Dear Fernando,Thank you for taking the time to share about your experience with us. I'm happy to hear you overall enjoyed your stay. I apologize we didn't have the balcony for you the first time and am happy we got you in one the second night. We look forward to hosting you again in the future. Kind Regards,Meghan IrwinOperations ManagerCourtyard Tampa Downtown

8/10 Good

Arman

Stayed 1 night in Dec 2023
Response from Jaesha Morley on Jan 9, 2024
Dear Arman, On behalf of the entire hotel team, I want to thank you for sharing about your experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Jaesha MorleyOperations Manager

10/10 Excellent

Bonnie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the river walk
Stayed 1 night in Jan 2024
Response from Jaesha Morley on Jan 9, 2024
Dear Bonnie, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! It's so good to hear that we were able to accommodate you with us being so close to the riverwalk. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Jaesha MorleyOperations Manager

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Jaesha Morley on Jan 9, 2024
Dear Gary, On behalf of the entire hotel team, I want to thank you for sharing about your experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Jaesha MorleyOperations Manager

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Only thing disappointing was our breakfast … Breakfast not included …it was a starbucks and many items smelled and tasted stale or rancid in other words the walnuts, granola…coffee was minimally acceptable yet expensive as always Will avoid next time
Stayed 1 night in Dec 2023
Response from Meghan Irwin on Jan 5, 2024
Dear Denise,Thank you for taking the time to share about your experience with us. You mentioned that our Bistro was disappointing. We strive to provide delicious food for each of our guests and I sincerely apologize for falling short on those expectations. I have shared your feedback with the leadership team to ensure this situation is handled appropriately. We look forward to hosting you again in your future travels. Kind Regards,Meghan IrwinOperations ManagerCourtyard Tampa Downtown

2/10 Terrible

Marisa

Travelled with family
Disliked: Staff & service
Check in experience was very poor — a hour plus after check in our room was finally ready.
Stayed 1 night in Dec 2023
Response from Meghan Irwin on Jan 5, 2024
Dear Marisa,We understand your time is valuable and appreciate you taking a moment to share about your experience. We strive to provide a seamless check for each guest and sincerely apologize for falling short on those expectations. I have shared your feedback with the appropriate leadership team to ensure this is an isolated incident. We hope to host you again in your future travels.Kind Regads,Meghan IrwinOperations ManagerCourtyard Tampa Downtown

6/10 Okay

James

Liked: Staff & service
Stayed 3 nights in Dec 2023
Response from Meghan Irwin on Jan 5, 2024
Dear James,Thank you for taking a moment to rate our hotel. We strive to provide an excellent experience for each guest and I sincerely apologize for falling short on those expectations. We hope to host you again the next time you are in the Tampa Bay area.Kind Regards,Meghan IrwinOperations ManagerCourtyard Tampa Downtown

6/10 Okay

Jacqueline

Disliked: Staff & service, amenities
This property is in a great location if you want to enjoy the Riverwalk. I am a Marriot Bonvoy Elite member, and was a little disappointed in this location.(half the gym equipment 2out of 4 was down, and the Bistro here was terrible. On a positive note, ANTHONY at the front desk made this Stay decent. He was sooo professional and helpful and represented the Brand properly, the other Ladies couldn't be bothered. I travel a LOT,so I'm probably tougher than most. Not the BEST value for your money here. Happy New Year! :)
Response from Meghan Irwin on Feb 7, 2024
Dear Jacqueline,We understand how precious your time is and appreciate you taking a moment to share about your experience. We are so pleased to hear that Anthony made your stay decent and we hope to host you again in your future travels.Kind Regards,Meghan IrwinOperations ManagerCourtyard Tampa Downtown

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Awesome place.
Stayed 1 night in Dec 2023
Response from Meghan Irwin on Dec 30, 2023
Dear Michelle,Thank you for taking a moment to comment about your stay with us. We are so pleased to hear that we have an awesome place! We look forward to hosting you again in your future travels. Kind Regards,Meghan IrwinOperations ManagerCourtyard Tampa Downtown

8/10 Good

Kemoy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Upon booking online, it mentioned breakfast included. I thought that this was included in the package, only to find out it’s a la carte. This caught me by surprise,as it was never stated on Travelocity. All in all the hotel had a great offering, keep it up!
Stayed 1 night in Dec 2023
Response from Meghan Irwin on Jan 5, 2024
Dear Kemoy,We understand your time is valuable and appreciate you taking a moment to share about your experience. We are pleased to hear you enjoyed your stay and we hope to host you again in your future travels. Kind Regards,Meghan IrwinOperations ManagerCourtyard Tampa Downtown

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Meghan Irwin on Dec 28, 2023
Dear Bryan,Thank you for taking a moment to share about your experience. We appreciate the high rating! We look forward to hosting you again in your future travels.Kind Regards,Meghan IrwinOperations Manager Courtyard Tampa Downtown

10/10 Excellent

Jerzy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Meghan Irwin on Dec 28, 2023
Dear Jerzy,Thank you for the 5 out of 5 rating! We are so pleased to hear you enjoyed your stay with us! We look forward to seeing you again.Kind Regards,Meghan IrwinOperations ManagerCourtyard Tampa Downtown

10/10 Excellent

Jesse

Stayed 1 night in Dec 2023
Response from Meghan Irwin on Jan 16, 2024
Dear Jesse,Thank you for taking a moment to rate your stay. We are so pleased you enjoyed your stay and we look forward to hosting you again.Kind Regards,Meghan IrwinOperations ManagerCourtyard Tampa Downtown

8/10 Good

Candince

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Meghan Irwin on Dec 28, 2023
Dear Candince,Thank you for taking a moment to share about your stay with us. We are so pleased to hear that you enjoyed your stay. We look forward to seeing you again!Kind Regards,Meghan IrwinOperations ManagerCourtyard Tampa Downtown

10/10 Excellent

Rose

Stayed 1 night in Dec 2023
Response from Meghan Irwin on Jan 16, 2024
Dear Rose,Thank you for taking the time to rate our hotel. I am so pleased you enjoyed your stay with us. We look forward to hosting you again in the future. Kind Regards,Meghan IrwinOperations ManagerCourtyard Tampa Downtown

8/10 Good

rene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was good
Hotel was good. Place was very clean I just didn't like the parking situation they have no parking and you're only allow to Valet park or park on the street.
Stayed 1 night in Dec 2023
Response from Meghan Irwin on Jan 5, 2024
Dear rene,Thank you for taking a moment to share about your experience. I'm pleased to hear that our hotel was clean. We do hope to host you again in your future travels.Kind Regards,Meghan IrwinOperations ManagerCourtyard Tampa Downtown

10/10 Excellent

brad

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Dec 2023
Response from Meghan Irwin on Dec 25, 2023
Dear brad,We recognize that your time is valuable and thank you for taking a moment to share about your experience. We are so pleased to hear that everything was very nice. We look forward to hosting you again in your future travels. Kind Regards,Meghan IrwinOperations ManagerCourtyard Tampa Downtown

4/10 Poor

Kato

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Fridge not cleaned out. Ants crawling on table
Stayed 1 night in Dec 2023
Response from Meghan Irwin Operations Manager on Dec 25, 2023
Dear Kato,Thank you for taking the time to share your feedback. We have addressed the fridge and ants with our housekeeping leadership team to ensure this is an isolated incident. We sincerely apologize for falling short on our expectations during your stay. We hope to host you again in your future travels. Kind Regards,Meghan IrwinOperations Manager

2/10 Terrible

Ale

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was completely disgusting, stained sheets etc... so much so that we had to leave and go check in at another hotel. Not okay!
Stayed 2 nights in Dec 2023
Response from Meghan Irwin on Dec 25, 2023
Dear Ale,Thank you for taking a moment to share about your experience with us. Providing a clean atmosphere from the lobby to the guest rooms is one of our top priorities and I sincerely apologize for falling short on those expectations. I have shared your feedback with the appropriate leadership team to ensure this is an isolated incident. We do hope to host you again in your future travels.Kind Regards,Meghan IrwinOperations ManagerCourtyard Tampa Downtown

2/10 Terrible

Denise

Travelled with family
Liked: Cleanliness
Stayed 3 nights in Dec 2023
Response from Meghan Irwin on Dec 25, 2023
Dear Denise,We recognize your time is valuable and thank you for taking a moment to share about your experience with us. We strive to provide an excellent experience for our guests and I sincerely apologize for falling short on those expectations. We hope to host you again in your future travels. Kind Regards,Meghan IrwinOperations ManagerCourtyard Tampa Downtown

8/10 Good

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location. We walked everywhere!
Stayed 2 nights in Dec 2023
Response from Meghan Irwin Operations Manager on Dec 6, 2023
Dear Morgan,Thank you for taking the time to share about your stay with us. We are pleased to hear we are in a convenient location to walk everywhere. We are looking forward to hosting you again in your future travels. Kind Regards,Meghan IrwinOperations ManagerCourtyard Tampa Downtown

10/10 Excellent

ERICK

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Experience
Although the room was very small, it was very comfortable. The air condition was turned on when we arrived causing the air to be fresh. The room was exceptionally clean. The front desk team was exceptional. As for value, the price for the room size was, in my opinion, a little overpriced. Compared with Disney, the room sizes were much smaller in this hotel to comparable rooms for lesser cost at Disney resorts. Location was excellent as it was within walking distance to the Straz theater, Art Museum and the down town streets. We would likely visit again because the service was excellent and the rooms were very clean and comfortable. Note to out of towners visiting. Parking is VERY challenging. Every spot to park your vehicle will have a costly price whether on the street or in a lot. The hotel offers a valet service. At the time of this post, it was $35. The value of this option is to leave your car with the hotel valet service and walk to all destinations, that would be the most practical strategy. Although it is parked away from the property, my vehicle returned without any dings or dents, etc.
Stayed 1 night in Dec 2023
Response from Meghan Irwin Operations Manager on Dec 6, 2023
Dear ERICK,Thank you for taking a moment of your time to share about your experience with us. We are beyond pleased that you enjoyed everything from the service of the staff to the cleanliness of the room. We appreciate all of the feedback. We look forward to hosting you again during your travels to the Tampa Bay area. Kind Regards,Meghan IrwinOperations ManagerCourtyard Tampa Downtown

8/10 Good

Jafet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Meghan Irwin Operations Manager on Dec 6, 2023
Dear Jafet,Thank you for the 4 out 5! We look forward to seeing you in your travels to the Tampa Bay area.Kind Regards,Meghan IrwinOperations ManagerCourtyard Tampa Downtown

4/10 Poor

griselda

Disliked: Cleanliness, property conditions & facilities
This bedsheet where dirty they were not change which is disgusting I had to call down and request that to be changed so be aware they just look like they’re flip them over and put the dirty side so you can’t tell. I also do not like the idea that they do not come every day to clean the rooms and don’t provide with extra towels for the amount of money, they charge you cutting down on services that’s not good, there was also no enough shampoo in one of the elevators wasn’t working so just the places in this repairs also, they do not longer include breakfast, which is an issue they used to do that and I will not go back
Stayed 2 nights in Nov 2023
Response from Meghan Irwin Operations Manager on Dec 6, 2023
Dear griselda,Thank you for taking a moment to share your experience. Providing a clean atmosphere from the lobby to the guest's room is one of our top priorities and I sincerely apologize for falling short on those expectation. I've shared your feedback with the appropriate leadership team to ensure this is an isolated incident. We do hope to host you again in your future travels.Kind Regards,Meghan IrwinOperations ManagerCourtyard Tampa Downtown