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Reviews of La Casa Inn & Suites

2.5 out of 5
La Casa Inn & Suites
2801 N Monroe St, Tallahassee, FL

Reviews

4.8
Rating 10 - Excellent. 130 out of 1000 reviews" "
Rating 8 - Good. 126 out of 1000 reviews" "
Rating 6 - Okay. 137 out of 1000 reviews" "
Rating 4 - Poor. 142 out of 1000 reviews" "
Rating 2 - Terrible. 465 out of 1000 reviews" "

4.4/10

Cleanliness

6.0/10

Staff & service

4.4/10

Amenities

4.2/10

Property conditions & facilities

4.2/10

Eco-friendliness

Reviews

2/10 Terrible

Laura

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2024
Response from b on May 5, 2024
I am sorry for your experience, but as you can see we are currently under renovation. Thank you and God Bless!

2/10 Terrible

Antwoine

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ew
Stayed 1 night in Apr 2024
Response from B on Apr 9, 2024
As you can see we are under construction and renovation, and it is policy for deposits. Sorry you did not like that experience. Have a nice day!

8/10 Good

Beverly

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Renovations are underway, It will be beautiful when compete but looks a bit deserted right now. Very convenient to I-10.
Stayed 1 night in Apr 2024
Response from Marsha on Apr 5, 2024
Thank you very much! We look forward to see you again !

2/10 Terrible

Desiree

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from b on Mar 31, 2024
I am sorry for your experience, we are under renovation right now.

2/10 Terrible

keriellen

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolute worst of the worst, walked out and went to another place
Stayed 1 night in Jan 2024
Response from B on Feb 5, 2024
Sorry you had such a bad experience

2/10 Terrible

Vickie

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Trash at the door entrance, no lamps in the room only a wall mounted spotlight, drapes falling off the window, no table in the room, a rolling office chair, bare walls, no art work, $50 cash deposit required in addition to the Expedia payment, floor had not been vacuumed, no wash cloth or hand towel, front desk clerk had difficulty with English, no clock in the room. If I hadn’t been dead tired and it being late and having to be at the hospital to work at 7am I would have bolted after seeing the lobby. A homeless shelter would have been nicer.
Response from B on Jan 30, 2024
Sorry for your negative experience

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel needs some serious work. Hallways weren’t swept. Dirt and pieces of garbage on it. Room bathroom was dirty. Walls, outside of toilet and bath were all stained. Bed skirting was torn. Glad I was only stuck there one night.
Stayed 1 night in Dec 2023
Response from FRONT DESK EVENING CLERK on Dec 5, 2023
THANK YOU SO MUCH FOR YOUR REVIEW. WE ARE CURRENTLY UNDER RENOVATION OF OUR ROOMS AND HOPE YOU WILL COME BACK AND SEE THE RESULTS ON YOUR NEXT TRIP.

2/10 Terrible

Erik

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
No hot water. The fridge wasn’t working. The TV didn’t work.
Stayed 1 night in Nov 2023
Response from Brandy on Dec 3, 2023
Sorry for your experience

2/10 Terrible

Robert

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crack motel for sure!
Stay away from this hotel! Rooms are disgusting! Worst hotel I've ever stayed in and i travel for work so I've seen some bad hotels. Dont believe the pictures.
Stayed 1 night in Nov 2023
Response from Brandy on Nov 22, 2023
Sorry you had such a bad experience

2/10 Terrible

Courtney

Disliked: Cleanliness, property conditions & facilities, room comfort
Dont believe the pictures!
There is not enough room to type in this box about this terrible stay. The worst hotel i have ever booked. Hotels.com should be ashamed to even have this hotel on their website. It is an old compound for the homeless, and the homeless never left!! The room was filthy. There was black hairs on my towels. The layer of filth on the doorway was disgusting. There was a layer of dust on the bed on the top of the back board. I tried to get my money back and they refused. The people were sleeping in the bushes out by our car.
Stayed 2 nights in Nov 2023
Response from B on Nov 19, 2023
I am sorry for your horrible experience.

2/10 Terrible

Mason

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Brandy on Nov 18, 2023
I am sorry for your bad experience. We are under renovation and still have many rooms to go to finish.

6/10 Okay

Mark

Water in shower was constantly dripping
Stayed 1 night in Nov 2023
Response from Brandy on Nov 17, 2023
I am sorry for the bad experience, we will be starting renovation on that side next.

2/10 Terrible

Suzanne

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Trashy
Dirty falling apart homeless people hanging out smelled trashy place
Stayed 2 nights in Nov 2023
Response from Brandy on Nov 18, 2023
I am sorry for your bad experience. We are under renovation and still have many rooms to go to finish.

2/10 Terrible

Nelda

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We paid $582.00 for 2 nights of horrible conditions. The room was absolutely disgusting, included no hot water, no closet or nothing to hang clothes on! Room was filthy & the whole development should be inspected by the health Department m. I have never stayed at a hotel this deplorable in all my life!
Stayed 2 nights in Nov 2023
Response from b on Nov 13, 2023
I am sorry for your experience

4/10 Poor

Richie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from B on Nov 13, 2023
Glad you enjoyed your experience.

10/10 Excellent

Leann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice. Fun bar on property.
Stayed 2 nights in Nov 2023
Response from Brandy on Nov 13, 2023
Glad your experience was good.

2/10 Terrible

Gary, Jacksonville

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an extremely rundown and dirty property. In addition they surprise you at check in by demanding a $50 all cash deposit. It was soooo bad I had to eat the expense and book another hotel because it was so sketchy and felt unsafe for my family.
Stayed 1 night in Nov 2023
Response from B on Nov 12, 2023
I am sorry for your experience, but we did waive all three of your deposits, to satisfy you.

2/10 Terrible

James

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty nastiwst room ive been in. Had to buy sheets for the bed, clean the room, no towls, no hot water, and its definitely the hooker spot.. Kept my 50 cash deposit.. Do not stay at this hotel!!!!!
Stayed 1 night in Nov 2023
Response from Brandy on Nov 4, 2023
I am sorry for your experience, if you had come to the front desk as I am the one who checked you in I would of switched your room, deposit was kept due to late check out.

8/10 Good

Debra

Liked: Cleanliness
Stayed 2 nights in Oct 2023
Response from B on Nov 1, 2023
Thank you for the positive review, we are glad you enjoyed your stay here.

2/10 Terrible

Remus

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from B on Nov 1, 2023
Sorry we did not get to enjoy your stay.

4/10 Poor

Angela

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not so good it was in need of some repairs. There was no hairdyer in the room. The water in the shower did not get hot. I had to ask for clean sheets. When i got them the sheets were not folded and i had to put them on myself.
Stayed 1 night in Oct 2023
Response from b on Oct 30, 2023
Sorry for your bad experience, they are under renovation.

10/10 Excellent

diane

Liked: Cleanliness, staff & service, property conditions & facilities
Staff addressed any issues
Stayed 1 night in Oct 2023
Response from Brandy on Oct 23, 2023
Thank you for your positive feed back. We hope you enjoyed your stay with us.

10/10 Excellent

Travis

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Brandy on Oct 23, 2023
Thank you for the positive feed back. We hope you enjoyed your stay.

10/10 Excellent

Stanley

Business traveller
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Everything was fine besides the door opens by itself did it a couple times and while I was sleeping may be ghosts in the room who knows lol and homeless people were found sleeping in the beds in empty rooms
Stayed 2 nights in Oct 2023
Response from Brandy on Oct 16, 2023
Thank you for staying with us and hope to see you again. I am sorry you had to see the homeless issues, we are working on that.

8/10 Good

Scott

Liked: Staff & service
Disliked: Cleanliness
This is an older property, and is in need of some upkeep. But overall the rooms were acceptable, the staff was extremely friendly, and it has a fun little lounge right on the lobby. For a parent visit in Tallahassee over parents weekend, it was a great place to come back to relax and enjoy having fun with other parents and karaoke
Stayed 2 nights in Oct 2023
Response from B on Oct 11, 2023
Thank you for the positive feedback.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not what it seems…
This was the only hotel available for such short notice on a game-day weekend, so I went for it. The pictures online don’t make it look bad. It is NOT what it seems. My room had a layer of saw dust from an obvious recent renovation, and was left as is. Upon asking for a fresh flat sheet, as mine had stains and hair on them, I was told that there were none to be given out after hours. My parents’ room had a gun shot hole in the mirror in the bathroom, no trash can, and a dirty foot print on a pillow. Upon trying to shower, there was no hot water, and we were told that we had to run our sink for 30 min to generate hot water, as someone had just run the laundry. I had booked 3 rooms for 2 nights, and somehow, the front desk only booked me for 1 night. I had housekeeping knocking at my door starting at 10:15 am on the 2nd day of my stay telling me to pay up at the front desk. I was right in the middle of trying to take a shower, and housekeeping knocked on my door 3 different times trying to get me out of a room that I had booked for that day. Very very frustrating, but I do have to say that the lady that originally checked me in was as nice as she could be. Also there was a nice family of raccoons invading the overflowing industrial-sized trash cans with old toilets littered about the parking lot.
Stayed 2 nights in Oct 2023
Response from b on Oct 9, 2023
We are sorry you had such a bad experience. We are working with city right now to clear up the trash.

4/10 Poor

Christopher

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from B on Oct 11, 2023
I am sorry for your bad experience.

6/10 Okay

Florian

Stayed 1 night in Oct 2023
Response from B on Oct 11, 2023
Sorry things did not go the way you would of liked.

2/10 Terrible

Beth

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Non smoking room with strong smoke odor. Room was filthy, cigarette burn holes in bedding, bathroom towel rack on the floor, toilet seat broken, open hole in door where peep hole should be. Given one towel for two bed room. Second towel requested was stained and looked dirty. Rusty water came out of faucet. We would have left immediately if there was another room in town anywhere to be found. And for this - we paid almost $500 for two night because it was parents weekend.
Stayed 2 nights in Oct 2023
Response from b on Oct 9, 2023
I am sorry for your bad experience.

4/10 Poor

LeeAnne, Merritt Island

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
I liked that it was available on FSU parents weekend for less than $500 a night. But I still paid $280 a night for this dive. You’ve got to be kidding me! The deadbolt was missing and the door had markings from many accidents or breaking chipping away at the door. So unsafe. Thank gosh we are CCW experts. The sink wouldn’t drain. There were smashed insect stuck to the mirror. The towels seemed clean. Like they just came out of the box of industrial towels that are used in a bar for cleaning. That exact “quality”. No cups to rinse mouth. No anything in room except two double beds (we had reserved a king) and four two inch thick pillows. I pride myself in NOT exaggerating in these things so i promise, they were less than or equal to two inches thick. Stacked two and still had a crook in neck from bending down. Pretty offensive odor in the room. Husband felt like it was incense. I feel it had to be trying to cover the smell of meth that was cooked there last week. Or maybe it was bleach overlying mildew. I don’t know. Thank gosh there wasn’t a black light in the room…
Stayed 2 nights in Oct 2023
Response from b on Oct 9, 2023
I'm sorry your experience was not to your liking.

8/10 Good

Curtis

Stayed 1 night in Oct 2023
Response from Brandy on Oct 27, 2023
Thank you for the positive review. We are glad to hear you enjoyed your stay.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from b on Oct 7, 2023
sorry for your bad experience, we are under renovation currently trying to fix up the hotel.

2/10 Terrible

Frederick

Stayed 1 night in Oct 2023
Response from b on Oct 7, 2023
I'm sorry for your experience.

2/10 Terrible

Mario

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Most of the staff are very nice
Stayed 1 night in Sep 2023
Response from Br on Sep 22, 2023
Thank you for your feedback!

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities
I love the manager
Response from br on Sep 20, 2023
Thank you for your positive feedback.

2/10 Terrible

Misty

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is disgusting!! I can’t even describe how horrible the place is. Mold, mildew, roaches, you name it.. this place should be shut down!!
Stayed 4 nights in Sep 2023
Response from br on Sep 13, 2023
I am sorry for your bad experience, we are under renovation, and still in process of completion on all rooms even smoking which you should request next time.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from br on Sep 13, 2023
I hope you had a good experience and thank you for the experience.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holy Crapola, what a gross Hotel
It was the most disgusting Hotel I have ever stayed in. There were holes in the walls, the bathroom was just yuck, the toilet seat slid about, mold everywhere. The floors were slippery, yet sticky. We had a guy knock on our door to see if we had a fork so he could eat his ramen noodles. Had people ask my husband if he had drugs that he could sell them when he was out walking our dogs. They charged us $20 dollars per dog per day, and I can tell you our 2 dogs were better behaved then the humans staying there. We had to evacuate our home due to Hurricane Idalia. I wish I would have paid more and stayed elsewhere.
Stayed 2 nights in Aug 2023
Response from Br on Sep 8, 2023
I am sorry you had such a bad stay. We are under renovation with all our rooms in time they will be much better. As for the people we are working with the Sheriffs department to get them all out and trespassed. Again I am sorry for your bad stay.

2/10 Terrible

Julie

Liked: Staff & service
Disliked: Room comfort
Th room smells cigarette even I booked for non smoking. And I have asthma problem which I hate that smell.
Stayed 1 night in Aug 2023
Response from Brandy on Aug 28, 2023
I am sorry you had a bad experience on your stay. We are currently renovating and our rooms will be better soon.

4/10 Poor

Johnnie

Stayed 1 night in Aug 2023
Response from Brandy on Aug 31, 2023
We are currently renovating our rooms at this time, and will be able to better accommodate people.

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful building, just needs some investment to renovate to its fullest potential. Again beautiful arquitecture.
Stayed 4 nights in Aug 2023
Response from Brandy on Aug 31, 2023
We are under renovation now. We are renovating our room at this time. Thank you for your positive feedback.

2/10 Terrible

Fenisha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t go
All I can say is awful
Stayed 1 night in Aug 2023
Response from Brandy on Aug 31, 2023
I am sorry did not like your stay. We are currently under renovation, and will have better accommodations soon.

2/10 Terrible

Jamesley

Disliked: Cleanliness, amenities, property conditions & facilities
The rooms were dirty, and I walked into the room flicked the shades were open so I didn't turn the light on right away but after a little I closed the shades and turned the light on it stayed on for a couple of seconds then went out. I went and checked asked for a refund but after 20 minutes you can't get a refund back so I had to go the next day before check out to get the money back for that day
Stayed 2 nights in Aug 2023
Response from Brandy on Aug 23, 2023
I'm sorry you had a bad experience. We are under renovation with our rooms. They have not made it to that side yet. I am sorry you did not get the chance to enjoy one of the newly renovated rooms.

2/10 Terrible

Austin

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
If you're looking for the cheapest motel in Tallahassee, you found it. My advice would be to spend a couple bucks more and book somewhere you've he. I needed a last-minute room after unexpectedly stopping in TLH while traveling through. I booked the cheapest room and when I entered, it overwhelmed me with a stench that was a mix of human sweat, weed smoke, and strong cleaning products. The AC would not budge past the low setting. The walls were stained. The smoke detector was missing, with wires dangling in its place. The shower was missing a curtain. And the absolute final straw was when I looked at the bed and noticed there was no mattress cover. Just a flimsy sheet between me and the dingy mattress that has seen godknowswhat over the years. I returned to the front desk, and the receptionist (I should mention all the staff I interacted with were very nice and professional) understood my concerns, and she bumped me to a room that had been recently renovated. That room was adequate - which is all I was looking for. Non-smoking, with a mattress cover, shower curtain, and smoke detector. My only issue with the new room was that there was barely any water pressure, and the shower was ice cold. Fine - I can bear with an issue or two for what I paid. It also appears that there are people living long term in the motel, wandering shirtless around the premises, drinking from open containers in the parking lot, and openly smoking weed in the corridors. Spend $20 more elsewhere.
Stayed 1 night in Aug 2023
Response from Brandy on Aug 31, 2023
I am sorry you did not enjoy your stay. We are under renovation, and will have better accommodations soon.

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great
Stayed 1 night in Aug 2023
Response from Brandy on Aug 9, 2023
Thank you for the positive review. Glad you enjoyed your stay with us.

6/10 Okay

Nancy

Travelled with family
Disliked: Amenities
Sheets wouldn’t stay on bed. Outside was very dirty
Stayed 2 nights in Aug 2023
Response from Brandy on Aug 9, 2023
Sorry for your experience. Please let front desk know next time, and we will try to accommodate you better and take care of any problems. Thank you

4/10 Poor

Lynda

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 8 nights in Jul 2023
Response from Brandy on Aug 9, 2023
I am sorry your experience was not good, we are under renovation. Where we are redoing all of your rooms.

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Brandy on Aug 6, 2023
Thank you for your kind review.

2/10 Terrible

Leydi

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was a very uncomfortable experience and I checked out a day earlier
Stayed 2 nights in Aug 2023
Response from Brandy on Aug 6, 2023
I am sorry you had a bad experience. We are remodeling and I am sorry you did not get the chance to see one of our newer remodeled rooms before you left.

8/10 Good

Maranda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Hotel Manager on Jul 17, 2023
Dear Guest,Thank you for your rating, Maranda. We're happy to hear that you had a good experience during your stay. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to let us know. We value your feedback and look forward to welcoming you back in the future.Sincerely,Hotel Manager