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Reviews of MRT Hotel

3.5 out of 5
MRT Hotel
9 Fuzhong Road, Banqiao District, New Taipei City

Reviews

8.2

Very good

Rating 10 - Excellent. 159 out of 556 reviews" "
Rating 8 - Good. 289 out of 556 reviews" "
Rating 6 - Okay. 84 out of 556 reviews" "
Rating 4 - Poor. 17 out of 556 reviews" "
Rating 2 - Terrible. 7 out of 556 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

LI-CHUNG

Liked: Staff & service
Amazing location where the subway just 2 minutes walk. Shopping area in easily walking distance. Love the staff service. The property needs a little bit updating.
Stayed 5 nights in Apr 2024
Response from MARCO WANG on May 12, 2024
Dear LI-CHUNG Hello: Thank you for your rating of our hotel. Providing a good accommodation experience is the goal of all our colleagues!! Thank you for your valuable opinions! We sincerely welcome you to visit us again! Thank you

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, easy access, great place.
Stayed 7 nights in Feb 2024
Response from MARCO WANG on Mar 3, 2024
Dear James 您好: 感謝您對敝商旅的評分，提供良好的住宿體驗，是我們所有同仁一致的目標!! 誠摯的歡迎您的再度蒞臨 !謝謝您 府中棧精品商旅 MARCO WANG

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Ivy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a bit old and you can find some dirt on the stuff. However, the staff was very nice and professional. They answered all my request and executed on time. They not just helped us book a taxi to airport, they remembered we have a cake stored in the freezer and retrieved to us without asking. When they saw only half of people showed up at the front desk, they proactively called our friends upstairs to remind them. I will definitely give a 100 to the staff management!

8/10 Good

ERIC

Stayed 1 night in Nov 2023
Response from Jenny on Nov 23, 2023
Dear Eric 您好: 感謝您對敝商旅的評分，提供旅客良好的住宿體驗，是我們致力的目標， 感謝您對本商旅的喜愛，誠摯的歡迎您的再度蒞臨 ! 謝謝您 府中棧精品商旅

10/10 Excellent

Wai Ping Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place is a bit dated but really comfortable & easy to commute,room is clean & staff are friendly, value for money.
Stayed 3 nights in Oct 2023
Response from Jenny on Nov 23, 2023
Dear Wai Ping Virginia : Thank you for your love for our hotel. Your opinions will be the driving force for us to work harder. We look forward to your stay again. Our hotel will sincerely serve you. Thank you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel near Fuzhong MRT
Very near Fuzhong mrt. Accessible. Check in time a bit late but other than that, all is perfect!
Stayed 1 night in Aug 2023
Response from Molly on Aug 28, 2023
Dear Ai-Ling 您好: 感謝您對敝商旅的評分，提供旅客良好的住宿體驗，是我們致力的目標， 感謝您對本商旅的喜愛，誠摯的歡迎您的再度蒞臨 ! 謝謝您 府中棧精品商旅

8/10 Good

Stephen

Liked: Cleanliness, staff & service
good location, smoking smell
good location, but smoking smell is there almost everyday
Stayed 6 nights in Jul 2023
Response from MARCO WANG on Jul 29, 2023
Dear Stephen 您好: 感謝您對敝商旅的評分，依據菸害防制法規定本商旅為公告禁菸之場所，仍有旅客漠視違反規定，我們會加強巡查樓層次數，若有發現類似狀況立即進行勸導改善，造成您不方便的地方，在此深感抱歉， 誠摯的歡迎您的再度蒞臨 ! 謝謝您 府中棧精品商旅

6/10 Okay

KWOK HING A

Liked: Cleanliness, room comfort
Acceptable hotel
A couple of receptionists were not friendly. A male receptionist frowned when I requested for the use of a vacuum machine. His expression indicated dissatisfaction.
Stayed 4 nights in Dec 2019
Response from .Johnson Lee on Dec 10, 2019
Dear KWOK HING A : Thank you for your valuable comments. Your opinion is our motivation to improve and strengthen. Thanks & Regards

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Breakfast was pretty simple but hearty and delicious! Room was quiet and the bed was actually very comfortable. The location is great as it's just 2 minutes away from the train station.
Stayed 8 nights in Nov 2019
Response from JUSTIN CHEN on Nov 28, 2019
Dear Anonymous : Thank you for your valuable comments. Your opinion is our motivation to improve and strengthen. Thanks & Regards

8/10 Good

Jennifer

Liked: Staff & service
Stayed 1 night in Nov 2019

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very much I like this hotel
Stayed 1 night in Nov 2019
Response from JUSTIN CHEN on Nov 20, 2019
Dear Wendy : Thank you for your valuable comments. Your opinion is our motivation to improve and strengthen. Thanks & Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019
Response from JUSTIN CHEN on Nov 20, 2019
Dear Anonymous : Thank you for your valuable comments. Your opinion is our motivation to improve and strengthen. Thanks & Regards

10/10 Excellent

Takehiko

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019
Response from JUSTIN CHEN on Nov 9, 2019
Dear Takehiko : Thank you for your valuable comments. Your opinion is our motivation to improve and strengthen. Thanks & Regards

8/10 Good

Janet

Travelled with group
Liked: Staff & service
Good location closed to Fu zhong metro station and eateries Basic breakfast included and close to Banqiao station Pleasant stay
Stayed 2 nights in Oct 2019
Response from JUSTIN CHEN on Nov 4, 2019
Dear Janet : Thank you for your valuable comments. Your opinion is our motivation to improve and strengthen. Thanks & Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is so good,it saved my life for providing an adequate charger for my cell phone, the room is quite clean and neat. The hotel staff is quite nice. Location is very convenient for eating and public transportation.
Stayed 4 nights in Jun 2019
Response from Jenny on Jun 19, 2019
Dear Sir : Thank you for your valuable comments. Your opinion is our motivation to improve and strengthen. Thanks & Regards. Jenny Chang

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Justi Chen on Jun 12, 2019
Dear : Thank you for your valuable comments. Your opinion is our motivation to improve and strengthen. Thanks & Regards.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Room is dark, wet and smelly.
Room is dark, wet and smelly. Changing room must pay additional fee
Stayed 1 night in Apr 2019
Response from Johnson Lee on May 6, 2019
Dear : Thank you for your valuable comments. Your opinion is our motivation to improve and strengthen. Thanks & Regards.

10/10 Excellent

Thirugnanam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small but nice hotel close to MRT and HSR station
Nice hotel in walkable distance from Banciao HSR station and close to Fuzhong MRT station. Even though hotel is small, well maintained and easy access to public transportation. Also, you can find taxi all the time just next to the hotel. Very nominally priced and good service compared to similar hotels. Limited menu for breakfast but ok level. Rooms are clean and with required amenities for a business traveller.
Stayed 2 nights in Apr 2019
Response from Johnson Lee on Apr 30, 2019
Dear Carol : Thank you for your valuable comments. Your opinion is our motivation to improve and strengthen. Thanks & Regards.

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service
Small hotel right next to MTR, great noodle place downstairs. Only thing I didn't like was the smell of smoke in the hallways, supposedly non smoking room, but the heavy smoke in the hallway filtered into the room. It became very uncomfortable since I have lung issues.
Stayed 1 night in Apr 2019
Response from Johnson Lee on Apr 19, 2019
Dear : Thank you for your valuable comments. Your opinion is our motivation to improve and strengthen. Thanks & Regards.

6/10 Okay

Lany

Liked: Cleanliness, staff & service
I booked for nonsmoking room, but when I checked in around 10 pm,I was given the smoking room. Even the hallway in front of the room has smoking odor. The smoking smell is very strong in the room and made me very difficult to breath. I went down to the receptionist to complain. They gave me the air cleaner right away and it helped a bit. For the second night, they moved me to different room and it was okay. The third night when I checked in again, they also gave me the same smoking room as the first night. I have to explain over and over again to the hotel receptionist that barely understand English in order to be given the NON SMOKING ROOM. Despite of that, the hotel location is near MRT station, the room is clean and the receptionist is friendly even though I have difficulty in communicating with them.
Stayed 2 nights in Mar 2019
Response from JAKE on May 3, 2019
您好!深感抱歉您此次入住有如此的觀感，針對此事也對敝商旅的房務人員再教育及懲處，也感謝您對敝商旅提出您寶貴的意見，您的意見是敝商旅改進及加強的動力。 誠摯的歡迎您的再度蒞臨 !

10/10 Excellent

Lonny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Usual Guest
We usually stay at this hotel .. pretty comfortable and nice environment ... near Fuzhong MRT and has Hi-Life convenient store in front
Stayed 3 nights in Mar 2019
Response from Ren on Mar 13, 2019
Dear Lonny: Thank you for your valuable comments. Your opinion is our motivation to improve and strengthen. Thanks & Regards.

10/10 Excellent

Bruce, Singapore

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located right next the Fuzhong MRT station with many F&B outlets and convenience shops around. There is escalator at Exit 2 of Fuzhong MRT when you exit here to the hotel. The staff are very friendly and helpful. It is really a pleasant experience stay here.
Stayed 8 nights in Feb 2019
Response from REN on Mar 5, 2019
Thank you for your valuable comments. Your opinion is our motivation to improve and strengthen. Thanks & Regards.

10/10 Excellent

Verified traveller

Stayed 8 nights in Feb 2019
Response from Jenny on Apr 30, 2019
親愛的顧客您好，感謝您對本商旅的肯定及喜愛，您的意見將是我們更努力前進的動力，期待您再次入住，本商旅將誠摯為您服務，感謝您。 Jenny Chang

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located right next the Fuzhong MRT station with many F&B outlets and convenience shops around. There is escalator at Exit 2 of Fuzhong MRT when you exit here to the hotel. The staff are very friendly and helpful. It is really a pleasant experience stay here.
Stayed 8 nights in Feb 2019
Response from Johnson Lee on Mar 30, 2019
Dear Thank you for your valuable comments. Your opinion is our motivation to improve and strengthen. Thanks & Regards.

8/10 Good

Rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There is nothing bad to say about Mrt hotel. Everything is good, I would stay here again. :)
Stayed 8 nights in Jan 2019
Response from Jenny on Feb 10, 2019
Dear Rob : Thank you for your valuable comments. Your opinion is our motivation to improve and strengthen. Thanks & Regards. Jenny Chang

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is clean and location near to night market and mrt.Many food around this area.
Stayed 2 nights in Feb 2019
Response from REN on Feb 9, 2019
Thank you for your valuable comments. Your opinion is our motivation to improve and strengthen. Thanks & Regards.

8/10 Good

Anthony

Liked: Cleanliness, staff & service
It was ok.
Stayed 6 nights in Jan 2019
Response from REN on Feb 1, 2019
Thank you for your valuable comments. Your opinion is our motivation to improve and strengthen. Thanks & Regards.

8/10 Good

fungjen

Liked: Staff & service, room comfort
Stayed 2 nights in Jan 2019
Response from Zoey Ye on Jan 28, 2019
Thank you for your valuable comments. Your opinion is our motivation to improve and strengthen. Thanks & Regards.

8/10 Good

fungjen

Liked: Staff & service, room comfort
Disliked: Cleanliness
I think someone was smoking in the room for at least 3 days, I complained to the staff. Other than that, everything was good.
Stayed 3 nights in Jan 2019
Response from REN on Jan 21, 2019
Thank you for your valuable comments. Your opinion is our motivation to improve and strengthen. Thanks & Regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel, near MRT and lots of food around corners.
Stayed 2 nights in Jan 2019
Response from REN on Jan 8, 2019
Thank you for your valuable comments. Your opinion is our motivation to improve and strengthen. Thanks & Regards.REN

10/10 Excellent

Verified traveller

Liked: Property conditions & facilities
Very good location, 1 minute walk to Fuzhong station
Stayed 4 nights in Dec 2018
Response from Jenny on Jan 5, 2019
Dear Sir : Thank you for your valuable comments. Your opinion is our motivation to improve and strengthen. Thanks & Regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wil choose the hotel again the next time I come to taiy
Stayed 5 nights in Dec 2018
Response from REN on Jan 4, 2019
Thank you for your valuable comments. Your opinion is our motivation to improve and strengthen. Thanks & Regards.

8/10 Good

AdrianB, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near shopping area , night market and MRT station. Also bus stops to various places of interest. Not to crowded area.
Stayed 5 nights in Nov 2018
Response from REN on Nov 26, 2018
AdrianB: Thank you for your valuable comments. Your opinion is our motivation to improve and strengthen. Thanks & Regards.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018
Response from REN on Oct 9, 2018
親愛的顧客您好，感謝您對本商旅的肯定，將是我們更努力前進的動力，期待您再次入住，本商旅將誠摯為您服務，感謝您。

8/10 Good

Anthony

Leisure travel in Taipei.
It was satisfactory but it would be better if the breakfast buffet could include fried eggs and cereals.
Stayed 4 nights in Sep 2018
Response from Johnson Lee on Sep 18, 2018
Dear Anthony,Thank you for your valuable comments. Your opinion is our motivation to improve and strengthen. Thanks & Regards.

4/10 Poor

TrueAdvice

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Was very disappointed. The hotel is old and run down. They claimed it is a smoke free hotel however I had to ask for air purifier after check in because the entire corridor and room smelled like cigarette. The air purifier assisted with the smell at minimal level while most of the smell must be coming through the aircon. Not a good choice if u have allergies or simply cannot stand second hand smoke !
Stayed 1 night in Aug 2018
Response from Jenny on Aug 22, 2018
Dear TrueAdvice : I am very sorry! Your stay is not satisfied with the hardware equipment of the hotel. We will strengthen this matter for you. Thank you for your valuable comments. Your opinion is our motivation to improve and strengthen. Thanks & Regards, Jenny Chang

4/10 Poor

Verified traveller

Disliked: Room comfort
Ultra tiny room.
Room was ultra-tiny. Hard to even move around.
Stayed 2 nights in Aug 2018
Response from Vicky Li on Aug 14, 2018
Dear customer The room size of the hotel have different types,maybe the room you booked is smaller. We are sorry for your discomfort. If you have any questions, please contact us. Thank you

8/10 Good

Wei Khiung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018
Response from REN on Jul 3, 2018
Dear Wei Khiung 感謝您入住我們的飯店，希望有機會再次為您服務，期待您的光臨。 MRT HOTEL 洪舜仁

6/10 Okay

Ching Lin

Liked: Staff & service
Disliked: Property conditions & facilities
No non-smoking rooms.
The smoking was continues come out of the air outlet of the air-conditioning system, so this hotel does not have non-smoking rooms.
Stayed 1 night in May 2018
Response from REN on Jun 1, 2018
Thank you for your encouragement. Welcome to visit TMRT Hotel again. Thanks & Regards,

8/10 Good

ALBERTO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2018
Response from REN on Jun 3, 2018
感謝您入住敝商旅。感謝您的寶貴的意見反應！

8/10 Good

Kok Mun

Liked: Cleanliness, property conditions & facilities
Great location.Close to subway station and easy to get food. Value for money for business traveller only needs a place to stay.
Stayed 4 nights in May 2018
Response from REN on May 16, 2018
Dear Kok Mun : Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Fred, San Jose, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Close to MRT and shopping areas. Staffs are very nice.
Stayed 4 nights in Apr 2018
Response from Jenny on Apr 28, 2018
Dear Fred : Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

6/10 Okay

Ted, Nashville, TN

Liked: Cleanliness, staff & service, room comfort
Convenient for this area
Skip the breakfast and don't count on the internet. Otherwise...nice. Good bed. Good shower. Nice staff. Convenient location.
Stayed 1 night in Apr 2018
Response from REN on Apr 24, 2018
感謝您入住我們的飯店。感謝您的意見反應！

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice and enjoyable stay. Room is good. However there is no safe to put valuables.
Response from Jenny on Apr 13, 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

SZU-YING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The room is spacious and clean. The bed is big enough for two adults and one kid. We love the location of this hotel. It's near MRT and has a lot of stores to shop and eat. We will definitely go back and stay!
Stayed 3 nights in Mar 2018
Response from Vicky Lee on Mar 20, 2018
Dear SZU-YING~~ Thank you for your encouragement. Welcome to visit TMRT Hotel again. Thanks & Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Budget Hotel Close to Public Transport and Eatery
The Hotel is located near to MRT station which makes travelling an ease. It is close to a morning market and a night market. Do try the Turnip cake at the morning market.
Stayed 4 nights in Jan 2018
Response from REN on Jan 17, 2018
Thanks for your response, thank you

8/10 Good

JEFF CHUNG JEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2018
Response from REN on Jan 17, 2018
Thanks for your response, thank youThanks for your response, thank you

6/10 Okay

Joe, singapore

Disliked: Property conditions & facilities
Ok standard hotel
Room is big, very close by to MRT. Hotel itself is simple. We requested for late check-out till 1pm but was given until 12.30pm and non negotiable.Not sure whats the difference 30 min makes for the hotel but we definitely will look for alternative hotel that us more flexible.
Stayed 3 nights in Dec 2017
Response from Jericho on Dec 21, 2017
Dear Joe Thanks for your comments. We apologize for any inconvenience caused. B.R Jericho

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Nov 2017
親愛的先生/小姐 您好: 感謝您對敝商旅的喜愛， 誠摯的歡迎您的再度蒞臨 ! 洪舜仁 府中棧精品商旅