Outdoor pool, sun loungers

Reviews of Hotel Casiana Managed by Enderun Hotels

3.5 out of 5
Hotel Casiana Managed by Enderun Hotels
5915 Tagaytay - Nasugbu Hwy, Tagaytay, Calabarzon

Reviews

8.6

Excellent

Rating 10 - Excellent. 25 out of 54 reviews" "
Rating 8 - Good. 21 out of 54 reviews" "
Rating 6 - Okay. 5 out of 54 reviews" "
Rating 4 - Poor. 1 out of 54 reviews" "
Rating 2 - Terrible. 2 out of 54 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Marycon

Liked: Amenities
Very Good.
Stayed 6 nights in Apr 2024

10/10 Excellent

Amparo

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable stay
Stayed 1 night in Apr 2024

10/10 Excellent

Julie

Travelled with family
Very good and pleasant dining staff
Stayed 3 nights in Apr 2024

8/10 Good

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel itself is nice. The staff was incredibly friendly and polite. The area around the hotel isn’t as nice, mainly because there are no great transportation options and there isn’t much around. If you have a car or are familiar with how to get around in jeepneys, this is a good place.
Stayed 1 night in Apr 2024

8/10 Good

Kristoffer

Liked: Staff & service
Bathroom not clean
Stayed 1 night in Mar 2024

8/10 Good

Jesus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My girlfriend and I came to the hotel, and it looked amazing. The staff and service was on point, and when we arrived at the hotel, the room was highly expected from us with the booking price. The breakfast buffet was ordinary, but when we ordered the dining foods, the quesadillas was not the best since it looked oily, but the beef nachos was delicious. Overall, highly recommended if you want to save up to see the Taal Volcano :)
Stayed 1 night in Mar 2024

6/10 Okay

Hilda

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The front desk staff was very professional, the towels and hand towels look like rags.
Stayed 2 nights in Mar 2024

6/10 Okay

Marcos C., Pasig City

Travelled with group
Liked: Staff & service
Good location. Bathroom fixtures already tarnished despite being a new hotel. Got one room at 230 pm. By four pm second room was not yet available.We got the second room at six pm, though they state check in is 3 pm.
Stayed 1 night in Feb 2024

10/10 Excellent

Daniel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is new and clean, staff are friendly, close to Mahogany Market, and Sky Ranch. We had a very nice time.
Stayed 2 nights in Feb 2024
Response from Jun DS on Feb 6, 2024
Thank you for your feedback! We're delighted to hear that you enjoyed your stay at Hotel Casiana and that you found our facilities to be new and clean. It's great to know that our staff were friendly and that our location near Mahogany Market and Sky Ranch added to your overall experience. We're delighted that you had a very nice time with us. We look forward to welcoming you back for another wonderful stay in the future!

10/10 Excellent

Josette

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel!
Breakfast every morning was GREAT! Our room was cleaned up daily and bathroom stocked. The whole hotel was amazing clean and everyone was friend. The service was great but our hotel safe did not work. We asked someone to change the battery but that did not fix the problem. I let the hotel front desk know the next day that the safe did not work and they stated they would let maintenance know. When we got back for the day the safe still didn’t work.
Stayed 4 nights in Jan 2024
Response from Jun DS on Feb 6, 2024
Thank you for your feedback of your recent with us here at Hotel Casiana. We're delighted to hear that you enjoyed our breakfast offerings and that your room was well-maintained during your stay. We strive to provide a clean and welcoming environment for all our guests, so it's fantastic to know that you found the entire hotel to be impeccably clean and the staff friendly. However, we apologize for the inconvenience caused by the malfunctioning safe in your room. Rest assured, we take matters like this seriously, and I'll personally ensure that our maintenance team addresses this promptly. Your satisfaction is our top priority, and we appreciate you bringing this matter to our attention. We look forward to welcoming you back soon for another great experience.

8/10 Good

Elvira

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Otherwise pleasant
I chose a quick getaway with my teenage daughter to ameliorate my allergies. My stay was pleasant except for the in room massage I requested. For one, the hotel staff informed me of the wrong price. For another, one of the massage therapists had a terrible cough which went on and on while massaging my daughter. The other thing was that the room was somewhat dusty and my allergies acted up on entering the room. It was either the carpet or the drapes weren’t vacuumed or the room hasn’t been properly aired.
Stayed 2 nights in Jan 2024
Response from Jun DS on Jan 24, 2024
We are sorry to hear about your experience during your quick getaway with the inaccurate price communication, the therapist's health condition, and the cleanliness issues in the room. Be assured we are take steps to address these issues to ensure a better experience. I hope your overall stay wasn't entirely overshadowed by these incidents and that you and your daughter were able to enjoy other aspects of your getaway. We look forward to welcoming you back should your travel plans bring you back to Tagaytay.

10/10 Excellent

Karen Louise

Stayed 2 nights in Jan 2024
Response from Jun DS on Jan 18, 2024
Thank you for the perfect rating! Till next time

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food is just ok
Everything is excellent except the food is just ok.
Stayed 1 night in Jan 2024
Response from Jun DS on Jan 13, 2024
Thank you for your feedback; we greatly appreciate your input. We are delighted to hear that you had an overall excellent experience during your visit here at Hotel Casiana. We want to ensure that your next visit surpasses your expectations in every aspect, including the food. We look forward to the opportunity to serve you again.

8/10 Good

RENETTE GRACE

Liked: Cleanliness, staff & service, property conditions & facilities
The room was spacious but limited dining around the area and nice from the road both sides were a little annoying. Otherwise a good stay
Stayed 2 nights in Jan 2024

2/10 Terrible

Louie Boy K

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
It book this hotel beacause i thought i would feel like a guest but i was treated as a criminal . They insisted that i took one small towel from them force me to pay 800 pesos . And then for breakfast menu . I was a disappointing experience so beware !
Stayed 1 night in Jan 2024
Response from Jun DS on Jan 10, 2024
We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear about the towel and breakfast menu. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Hotel Casiana, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Good

Mary

Stayed 5 nights in Dec 2023
Response from Jun DS on Dec 31, 2023
Thank you for the rating! Till next time

8/10 Good

Jasmin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good hotel for family
It is a family friendly hotel. Has accommodation for family driver, too.
Stayed 1 night in Nov 2023
Response from Jun DS on Nov 22, 2023
Thank you for taking the time to share your feedback! We're thrilled to hear that you found our hotel to be family-friendly. Providing accommodation for family drivers is important to us, and we're glad this aspect of our services met your expectations. We appreciate your patronage and look forward to welcoming you and your family back for another pleasant stay!

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff are friendly and helpful, room is very clear, buffet breakfast is very delicious please keep it up
Stayed 2 nights in Nov 2023
Response from Jun DS on Nov 15, 2023
Thank you for taking the time to tell us about your experience at Hotel Casiana Tagaytay. It is always a pleasure to receive positive feedback from our guest. We are particularly pleased that you had a great stay. We will definitely share your comments with our team, who I am certain will be encouraged by your remarks. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

MANUEL

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff incldg the guarda
Stayed 1 night in Nov 2023
Response from Jun DS on Nov 11, 2023
Thank you for taking the time to tell us about your experience at Hotel Casiana Tagaytay. It is always a pleasure to receive positive feedback from our guest. We are particularly pleased that you had a great stay. We will definitely share your comments with our team, who I am certain will be encouraged by your remarks. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property with a big pool!
Stayed 3 nights in Oct 2023
Response from Jun DS on Nov 4, 2023
Thank you for taking the time to tell us about your experience at Hotel Casiana. It is always a pleasure to receive positive feedback from our guest. We are particularly pleased that you had a great stay. We will definitely share your comments with our team, who I am certain will be encouraged by your remarks. Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

Kent

Liked: Cleanliness, staff & service, property conditions & facilities
overall excellent
Stayed 1 night in Oct 2023
Response from Jun DS on Oct 22, 2023
Thank you for choosing to stay with us here at Hotel Casiana Tagaytay! We are glad that you had an excellent stay. Till next time

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All amenities are functioning well and Hotel is Extravagant, Superb. Money is worth it at recommendable
Stayed 1 night in Sep 2023
Response from Jun DS on Sep 21, 2023
Thank you very much for taking the time to share your feedback! We're thrilled to hear that you found all our amenities to be in excellent working order and that you enjoyed the extravagant experience during your stay. We truly appreciate your recommendation, and it's great to know that you felt your money was well-spent. Providing our guests with a superb and memorable stay is always our top priority. If you ever plan to visit us again, we'll be more than happy to welcome you back for another fantastic experience. Your continued support means a lot to us!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Jun DS on Oct 28, 2023
Thank you for the perfect rating. We look forward to welcoming you back really soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice
Nice hotel, clean room but the buffet breakfast need more improvement and the parking is open and not cemented so its hassle if its raining. The gym is very useful.
Stayed 1 night in Aug 2023
Response from Jun DS on Sep 3, 2023
Thank you for sharing your feedback with us here at Hotel Casiana. We'll work on enhancing the breakfast experience and consider improvements to the parking area. We're glad you found our gym useful. We hope to welcome you back soon for an even better stay.

10/10 Excellent

Jessica

Stayed 3 nights in Jul 2023
Response from Jun DS on Aug 13, 2023
Thank you for the perfect rating! Till next time

10/10 Excellent

Ana, phoenix

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
New hotel- love their 3 bedroom - modern.
Stayed 2 nights in Jul 2023
Response from Jun DS on Jul 20, 2023
Thank you for taking the time to tell us about your experience at Hotel Casiana Tagaytay. It is always a pleasure to receive positive feedback from our guest. We are particularly pleased that you and the family had a great stay at our 3 bedroom room suite. We will definitely share your comments with our team, who I am certain will be encouraged by your remarks. Thank you again for sharing your experience, and we look forward to serving you in the future.

2/10 Terrible

Ferdinand

Stayed 1 night in Jul 2023
Response from Jun DS on Aug 6, 2023
We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear of the low rating. We would highly appreciate knowing how we can serve you better so that we can also address any problem and prevent any future occurrences. Here at Hotel Casiana, we continuously strive to meet your needs and expectations. We appreciate giving us the time to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Good

Kristhine Anne

Stayed 3 nights in Jun 2023
Response from Jun DS on Jun 18, 2023
Thank you for the rating. Till next time!

4/10 Poor

Mariella Niña

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast buffet
Everything was great except that my partner was not included in the free breakfast buffet because they said our room was only good for three guests even tho i checked in 4 guests. So i had to pay extra for that
Stayed 1 night in Jun 2023
Response from Jun DS on Jun 4, 2023
We appreciate you sharing your experience at Hotel Casiana Tagaytay. Your feedback is valuable to us, and we apologize for the inconvenience you encountered regarding the breakfast count. We acknowledge that the online booking indicated accommodation for 3 adults. Moving forward, we will ensure better consistency in informing guests about the number of breakfasts included with the rate. If you have any other concerns or if there's anything else we can assist you with, please don't hesitate to let us know. We hope to welcome you and the family back should your travel plans bring you back to Tagaytay.

10/10 Excellent

Emilio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The property looks new and well maintained. Love the design of the bedroom and bathroom. Towels need to be more white.
Stayed 1 night in May 2023
Response from Jun DS on Jun 4, 2023
Thank you for taking the time to tell us about your experience at Hotel Casiana Tagaytay. It is always a pleasure to receive positive feedback from our guest. We are particularly pleased that you had a great stay. We will definitely share your comments with our team, who I am certain will be encouraged by your remarks. Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

Emilita

Liked: Staff & service
Stayed 1 night in May 2023
Response from Jun DS on Jun 4, 2023
Thank you for the 4 star rating! Till next time

8/10 Good

Janis Sharon

Stayed 1 night in May 2023
Response from Jun DS on Jun 4, 2023
Thank you for the 4 star rating! Till next time

8/10 Good

Dionysius

Stayed 2 nights in May 2023
Response from Jun DS on May 14, 2023
Thank you for the rating! Till next time

8/10 Good

Daisy

Travelled with family
Liked: Staff & service, property conditions & facilities
The hotel room is well kept and maintained. However, breakfast serve should be improved!
Stayed 1 night in May 2023
Response from Jun DS on May 14, 2023
Thank you for sharing your feedback with us. We are pleased to hear that you found our hotel room to be well kept and maintained during your stay. We take pride in ensuring that our guests have a comfortable and enjoyable stay with us. We apologize that our breakfast offerings did not meet your expectations. We appreciate your feedback and will review our breakfast options to see where we can make improvements. We value our guests' feedback and always strive to provide the best possible service. We hope that you will give us the opportunity to serve you better in the future.Thank you for staying with us.

10/10 Excellent

Virginia

Stayed 1 night in Apr 2023
Response from Jun DS on May 20, 2023
Thank you for the perfect rating! Till next time

8/10 Good

Dennis T

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Jun DS on Apr 16, 2023
Thank you for the rating! Till next time

10/10 Excellent

Rhea Joy

Stayed 1 night in Apr 2023
Response from Jun DS on Apr 16, 2023
Thank you for the perfect rating! Till next time.

8/10 Good

NANCY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok Overall
Clean, almost new hotel.. service is ok. Just a limited choices for bfast. Overall ok to return
Stayed 1 night in Feb 2023
Response from JunDS on Feb 18, 2023
Thank you for taking the time to tell us about your experience at Hotel Casiana Tagaytay. It is always a pleasure to receive positive feedback from our guest. We are particularly pleased that you had a great stay. We will definitely share your comments with our team, who I am certain will be encouraged by your remarks. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Nelba

Stayed 1 night in Feb 2023
Response from JunDS on Feb 12, 2023
Thank you for the perfect score. Till next time!

10/10 Excellent

Mary Catherine Lo

Liked: Staff & service, amenities, property conditions & facilities
The staffs are attentive to its customers. Highly recommended
Stayed 2 nights in Jan 2023
Response from JunDS on Jan 29, 2023
Thank you for your review and for choosing Hotel Casiana. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.

10/10 Excellent

Noe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, security were helpful.
Response from JunDS on Jan 22, 2023
Thank you for taking the time to tell us about your experience at Hotel Casiana Tagaytay. It is always a pleasure to receive positive feedback from our guest. We are particularly pleased that you a great stay. We will definitely share your comments with our team, who I am certain will be encouraged by your remarks. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Edward, Rancho Cucamonga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bang for the buck hotel! Must stay here while in Tagaytay.
Response from JunDS on Jan 22, 2023
Thank you for taking the time to tell us about your experience at Hotel Casiana Tagaytay. It is always a pleasure to receive positive feedback from our guest. We are particularly pleased that you had a great stay. We will definitely share your comments with our team, who I am certain will be encouraged by your remarks. Thank you again for sharing your experience, and we look forward to your next travel to Tagaytay.

10/10 Excellent

Joseph

Stayed 1 night in Oct 2022
Response from Hotel Casiana on Nov 10, 2022
Thank you very much Sir Joseph! We hope to welcome you soon!

10/10 Excellent

Neil Alvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a fantastic stay, hotel looks and feels very new. The staff are very attentive to our needs. One small drawback though was the proteins at breakfast was repeated 95% on consecutive days on a weekend. I expected them to serve a different menu cycle especially for short staying guest and on a weekend. But overall the service was superb! All our requests were attended to in a very timely manner.
Stayed 2 nights in Sep 2022
Response from Hotel Casiana on Nov 3, 2022
Good day!Thank you so very much for your feedback! It is a great help that we received your feedback about our Breakfast many items. Rest assured we will be improving our menu and our services. Thank you!

6/10 Okay

Sabrina

Liked: Cleanliness
Stayed 2 nights in Aug 2022

10/10 Excellent

Philip

Stayed 2 nights in Aug 2022

8/10 Good

Michelle

Stayed 2 nights in Jan 2022

10/10 Excellent

Tsugio

Liked: Staff & service, property conditions & facilities, room comfort
タガイタイへ マニラから2泊3日で利用した。場所は便利な所にあるが、grabが使えないので移動が少々めんどくさい。 ホテルは ベランダがあり、涼しいので快適だった。スタッフも親切でした。
Stayed 2 nights in Jan 2024
Response from Jun DS on Jan 25, 2024
It's great to hear that the hotel had a comfortable balcony and that the staff were kind. We look forward to welcoming you back should your travel plans bring you back to Tagaytay.

8/10 Good

GYEONGSEOK

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Hotel Casiana on Nov 25, 2022
Good day Mr. Gyeongseok! Greetings from Hotel Casiana! Thank you very much for your kind review! We hope to welcome you very soon once again! Sincerely, Hotel Casiana

6/10 Okay

Rodney

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Aclaro era fin de semana largo. Pasaba la tormenta Nalgae. El servicio en el restaurante en la noche fue pésimo. Estando vacío el tiempo de espera fye de 45 minutos. Pedí comida al cuarto de li que habia en el menú pero no lo tenían disponible. Terminé cenando un café y un pedazo de cake. El servicio del café siempre fue eficiente La habitaciones ampluas. Buen aire acondicionado.
Stayed 2 nights in Oct 2022
Response from Hotel Casiana on Nov 3, 2022
Good day! Thank you very much for staying with us!We sincerely apologize for the service that was provided during the long weekend and the storm. We highly appreciate your feedback and we are ensuring more improvements. Thank you for your gracious and important feedback our team is so appreciative.