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Reviews of La Quinta Inn & Suites by Wyndham Tacoma - Seattle

2.5 out of 5
La Quinta Inn & Suites by Wyndham Tacoma - Seattle
1425 E 27th St, Tacoma, WA

Reviews

7.8

Good

Rating 10 - Excellent. 425 out of 1048 reviews" "
Rating 8 - Good. 290 out of 1048 reviews" "
Rating 6 - Okay. 174 out of 1048 reviews" "
Rating 4 - Poor. 85 out of 1048 reviews" "
Rating 2 - Terrible. 74 out of 1048 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Lori

Travelled with partner
Disliked: Staff & service
Check in experience was worse than I would have expected. There was a lot of noise all night which made it hard to sleep and we had a long drive the day of check out.
Stayed 1 night in May 2024

10/10 Excellent

Janice

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Super quiet on the 2nd floor, the surrounding area isn’t great but the property is well fenced and lit and there are security guards. Staff was very friendly and helpful.
Stayed 6 nights in May 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When checking in there was a guest that happened to be quite disgruntled. He was very loud and causing a scene. The general manager was on site and handled the escalating situation with such amazing professionalism and confidence. I will definitely stay again when in town.
Stayed 1 night in May 2024

10/10 Excellent

Lilly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in May 2024

4/10 Poor

Kathy

Disliked: Cleanliness, staff & service
Stayed 3 nights in May 2024

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Michael

Liked: Property conditions & facilities
Very clean room. Staff was friendly. We didn’t arrive until 9pm.
Stayed 1 night in May 2024

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff-everyone-was GREAT.Helpful and friendly.Outstanding.Clean property and room.Thanks to everyone.
Stayed 2 nights in May 2024

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and well maintained.
Stayed 1 night in May 2024

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Rossana

Travelled with family
Liked: Amenities, property conditions & facilities
I did not like about the bed sheet and pillow cases looked dirty or not changed when we get to the room but I like the response from the front desk, she gave us a new room right away
Stayed 1 night in May 2024

6/10 Okay

valerie

Breakfast not good
Stayed 2 nights in May 2024

10/10 Excellent

Juarez

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is next to Interatate 5, which does not help that the ramp to get to I-5 you have cars revving their engines to get to speed. This causing some pretty loud noise outside.
Stayed 1 night in May 2024

10/10 Excellent

Ericka

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very kind a helpful. Rooms were clean and smelled fresh. The area directly around it is a bit industrial with some unhoused folks but safe during day to walk to Tacoma Dome.
Stayed 1 night in May 2024

6/10 Okay

preston

Liked: Cleanliness, property conditions & facilities
Convenient to where we were going but neighborhood a little sketchy
Stayed 1 night in May 2024

2/10 Terrible

Becca

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was great. There was what looked like blood on the walls in the room. Transients on property, possibly staying at the hotel. The area is terrible and unsafe. Restaurant subpar.
Stayed 1 night in May 2024

6/10 Okay

STEPHANIE

.
Stayed 1 night in Apr 2024

8/10 Good

megan

Liked: Staff & service, property conditions & facilities
enjoyed our stay - were a bit disappointed the pool wasn't open yet - the hot tub was one of the reasons we booked this location
Stayed 2 nights in May 2024

10/10 Excellent

Kimberly

Stayed 1 night in May 2024

2/10 Terrible

Yana

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service here was terrible. I came in late, went to bed about 2 am, in the morning, I got a text saying “thank you for staying, please use this link to pick your check out time” 11am was the latest option, but there was a “late checkout option @ 1pm for an extra $25” and a “very late checkout option at 3pm for an extra $55”. I chose the 1 pm option to get some more rest, as I had gotten up for breakfast and wanted a couple more hours of sleep. I call the front desk to confirm about 10:45, and they tell me that is not an option and I need to check out by 11 for free, or at 12 for 25$. I go to the front desk to show them, the text I received from them, and those were options THEY offered. Why did they advertise that on their app when choosing checkout times, if it wasn’t an option. False advertising. The manager allows it, says I can stay til 1. I go back to my room and the housekeeper comes in and throws a fit that I’m not checked out. I try to explain to her the manager allowed it, but she goes on for 10 minutes about how that’s not ok. I was frustrated, tired and really stressed out at this point and just left then. This whole stay was stressful and I didn’t get the relaxing stay that I came for. The manager just apologized. I believe her name was Dorothy. I am Never staying at any Wyndham hotel again. Rude and disrespectful service. Don’t advertise and offer on your app what you can’t provide. Ridiculous. Debra the night shift front desk girl was amazing though.
Stayed 1 night in May 2024

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in May 2024

2/10 Terrible

Cristal

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff were very rude
Stayed 1 night in Apr 2024

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a clean, quiet and comfortable hotel
Stayed 1 night in Apr 2024

8/10 Good

Becca

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
While we did not use it, the pool looked very inviting and was good sized and they had a continental breakfast.
Stayed 1 night in Apr 2024

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

VERA

Stayed 2 nights in Apr 2024

10/10 Excellent

Oleg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed
Stayed 2 nights in Apr 2024

2/10 Terrible

Omar

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Poor or even worse customer service at front desk
Stayed 1 night in Apr 2024

6/10 Okay

Megan

Travelled with partner
Disliked: Property conditions & facilities
Overall not worth the cost.
Stayed 1 night in Apr 2024

8/10 Good

Inna Sofia

Stayed 2 nights in Apr 2024

10/10 Excellent

CRYSTAL

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Overall, I would definitely stay here again if returning to an event at the Tacoma Dome. In warmer weather you can walk from the hotel, although the staff do NOT recommend it. There is not a complete sidewalk the whole way there, and there were a couple homeless camp set ups along the path. (It took about 18 mins each way, but we saved $30 in event parking, and about 1.5 hours easily by not driving.) There were several other people walking too, so we had no issues. Make sure to wear comfortable shoes, and they may get dirty, fyi. The hotel staff were all great, food in the restaurant was good and the room was better than expected for an older hotel. However, there was definitely hallway noise (even being on the top floor towards the end), and the main door to the room didn't shut/seal completely, so there was light around each side of the door that shined through all night. I also noticed pilling on the sheets which I found odd, and although the mattress was decent, the pillows were not the greatest so I would take my own if I ever go back. All in all I would recommend, especially if going to an event at Tacoma Dome, as its one of the closest hotels to the venue, and all staff we encountered were great.
Stayed 1 night in Apr 2024

10/10 Excellent

Kindra

Travelled with partner
Liked: Cleanliness, staff & service
Great location close to Tacoma Dome, room was clean and staff was friendly. The surrounding area is not the safest or cleanest, but they did have security in the parking lot so that definitely helped.
Stayed 1 night in Apr 2024

4/10 Poor

Juan

Breakfast very poor, i would prefer at least a little sausage or small piece of bacon.
Stayed 1 night in Apr 2024

4/10 Poor

Chris

Business traveller
Disliked: Amenities, property conditions & facilities
Lacking usual amenities, inconvenient entry, ugly surroundings.
Stayed 1 night in Apr 2024

10/10 Excellent

Hydie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was clean and nice. Big room and a very comfortable bed. The downside was the noise from the highway.
Stayed 2 nights in Apr 2024

4/10 Poor

Shyleah

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I have pictures of dirty bedding, counters and floor. When we got here we could not check in and lady was rude about not being able to check in because I was not willing to leave my personal things in her care.
Stayed 1 night in Apr 2024

2/10 Terrible

Katrina

Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Anna Bonville on Apr 18, 2024
We would like to offer our sincerest apologies for the issues you encountered during your stay. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Thank you very much for bringing your concerns to our attention.

8/10 Good

Jubin

Stayed 1 night in Apr 2024

6/10 Okay

Nathan

Stayed 2 nights in Apr 2024
Response from Anna Bonville on Apr 18, 2024
Thank you for taking the time to let us know how we are doing. I have shared your feedback with my staff and we are working to correct your concerns. Please come back and visit us when you are in the area and give us another chance to "WOW' you.

8/10 Good

Arika

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Anna Bonville on Apr 18, 2024
Thank you for taking the time to let us know how we are doing. I have shared your feedback with my staff and we are working to correct your concerns. Please come back and visit us when you are in the area and give us another chance to "WOW' you.

10/10 Excellent

Juan

Stayed 2 nights in Apr 2024

10/10 Excellent

Chris

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The view
Stayed 1 night in Apr 2024
Response from Marlene on Apr 9, 2024
Thanks for your feedback! I’m pleased to hear that you had such an enjoyablestay. Our team looks forward to providing you with exceptional service in thefuture. It’s our commitment to serve our guests to our best ability and hope toalways exceed your expectations. We’ll see you soon.

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
I like how nice the front is and how clean the rooms are ! Definitely recommend!
Stayed 1 night in Apr 2024
Response from Marlene on Apr 9, 2024
Thanks for your feedback! I’m pleased to hear that you had such an enjoyablestay. Our team looks forward to providing you with exceptional service in thefuture. It’s our commitment to serve our guests to our best ability and hope toalways exceed your expectations. We’ll see you soon.

8/10 Good

Zachary

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a really nice stay if youre comfortable in a more rundown area. The hotel interior is welcoming and clean. They also provide security in the parking lot. Room was clean and stocked. Only downside was two lights were out. Planning on staying again any time im down in Tacoma!
Stayed 1 night in Mar 2024
Response from Marlene on Apr 9, 2024
Thanks for your feedback! I’m pleased to hear that you had such an enjoyablestay. Our team looks forward to providing you with exceptional service in thefuture. It’s our commitment to serve our guests to our best ability and hope toalways exceed your expectations. We’ll see you soon

8/10 Good

Delia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Marlene on Apr 9, 2024
Thanks for your feedback! I’m pleased to hear that you had such an enjoyablestay. Our team looks forward to providing you with exceptional service in thefuture. It’s our commitment to serve our guests to our best ability and hope toalways exceed your expectations. We’ll see you soon

2/10 Terrible

Catherine

Stayed 1 night in Mar 2024
Response from Anna Bonville on Apr 18, 2024
We would like to offer our sincerest apologies for the issues you encountered during your stay. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Thank you very much for bringing your concerns to our attention.

4/10 Poor

Amanda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Marlene on Apr 9, 2024
Thank you for leaving a review. I am truly sorry you didn't have a pleasant experience whenstaying with us. We strive to make sure each guest has a memorable experience and we didn'tdo that for you. I will share your comments with our housekeeping staff so we can improve. Ihope you give us another chance in the future.

10/10 Excellent

Carla J

Liked: Cleanliness, staff & service, property conditions & facilities
None
Stayed 1 night in Mar 2024
Response from Marlene on Apr 9, 2024
Thanks for your feedback! I’m pleased to hear that you had such an enjoyablestay. Our team looks forward to providing you with exceptional service in thefuture. It’s our commitment to serve our guests to our best ability and hope toalways exceed your expectations. We’ll see you soon.

10/10 Excellent

CHARITY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Anna Bonville on Apr 18, 2024
Thank you for taking the time to post a review of your stay with La Quinta Tacoma. We are happy to see you enjoyed your stay with us and we hope to see you again on your next trip to Tacoma.