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Reviews of Hotel Murano

4.5 out of 5
Hotel Murano
1320 Broadway Plaza, Tacoma, WA

Reviews

8.4

Very good

Rating 10 - Excellent. 945 out of 1710 reviews" "
Rating 8 - Good. 333 out of 1710 reviews" "
Rating 6 - Okay. 216 out of 1710 reviews" "
Rating 4 - Poor. 107 out of 1710 reviews" "
Rating 2 - Terrible. 109 out of 1710 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Pauly

Travelled with family
Liked: Staff & service, property conditions & facilities
Spots on carpet. Looks like dog throw up. Plus there was dog convention going on.
Stayed 2 nights in Apr 2024

8/10 Good

Carolina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had issues opening the door during my entire stay which was annoying, but the staff was very helpful and quick in resolving the issue! The A/C in the rooms was great and it was an overall enjoyable stay minus the issues with the door to the room.
Stayed 2 nights in Apr 2024

10/10 Excellent

Patrick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Nice room. Good location.
Stayed 1 night in May 2024

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the view
Stayed 3 nights in Apr 2024
Response from murano on May 3, 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from murano on May 3, 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

6/10 Okay

Elizabeth, Boise

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, but the lobby and other common areas were COLD. I enjoyed the art and and it was easy to get over to the Tacoma Dome for a show. The rooms were a bit noisy, so be prepared if you are a light sleeper. Not a lot of food options close by if you are an early riser, especially on a Sunday morning.
Stayed 2 nights in Apr 2024
Response from murano on May 2, 2024
Thank you for your rating. We loved hearing you enjoyed our property and our art. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 Excellent

Cassandra M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from murano on May 3, 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 Excellent

Lisbeth

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from JESSICA on May 1, 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 Excellent

NaTasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice:)
Stayed 1 night in Apr 2024
Response from JESSICA on May 1, 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 Excellent

Scarleth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Would stay here again! Close to Tacoma Dome
Stayed 2 nights in Apr 2024
Response from JESSICA on May 1, 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

8/10 Good

Nicole, Bon Accord

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were wonderful, very friendly! Overall I felt this hotel was a great stay, however we were really surprised to find that there are no food vending machines available at this property. All they have is some chocolate and a few other snacks. We went to a concert Sunday evening with everything closed and not even able to grab some snacks at the hotel. I think offering this to your guests would improve a guest’s experience.
Stayed 2 nights in Apr 2024
Response from JESSICA on May 1, 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

4/10 Poor

Andrea

Travelled with group
Disliked: Cleanliness, property conditions & facilities
This hotel is not as advertised! Expedia and other sites market this as a luxury hotel, but it is dated, and feels dirty. Service at the on site restaurant was really slow, waiting almost ten minutes to be sat at the empty bar, and another half hour to get two drinks. Despite having three elevators, wait times were slow- at one point we waited five minutes for an elevator. Our room felt dirty, with huge stains on the carpet, spots in the bathroom missed with cleaning, rusting surfaces, peeling wallpaper. It was also so hot in the room when we first arrived, and the phone in the room wasn't working for us so I had to use my own mobile device to call down when needed. We ended up with a room that looked nothing like what was photographed online. Overall, just felt pretty disappointed and duped with what we got versus what is advertised. Be aware of that when booking!
Stayed 1 night in Apr 2024
Response from JESSICA on May 1, 2024
Thank you for taking the time share your feedback with us. I would like to apologize for your experience, and I want you to know that your stay was not indicative of the type of service we pride ourselves on here at the Murano. Our team is addressing the issues you mentioned in your review. I hope that you can come to find this as a onetime occurrence and will consider staying with us again in the future.Sincerely, Murano Team.

10/10 Excellent

Brenda

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Parking at the property should be included in the room rate.
Stayed 1 night in Apr 2024
Response from JESSICA on May 1, 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from JESSICA on May 1, 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

6/10 Okay

Chelsea

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from JESSICA on May 1, 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 Excellent

Casey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed our stay
Stayed 1 night in Apr 2024
Response from Jessica on Apr 29, 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 Excellent

Jeri

Stayed 1 night in Mar 2024
Response from Jessica on Apr 29, 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 Excellent

Avery

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I had an amazing staycation here. The front desk staff are friendly, intuitive and super helpful. Food and drinks at the restaurant / bar were amazing! lots of great, safe parking. This’ll be our new staycation spot in Tacoma!
Stayed 1 night in Apr 2024
Response from Jessica on Apr 29, 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

8/10 Good

Gillian, New York

Travelled with family
Liked: Cleanliness, staff & service, amenities
Unremarkable. Good value. Bathroom tub was a little gross.
Stayed 1 night in Apr 2024
Response from Jessica on Apr 29, 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

8/10 Good

RYAN, Portland

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Jessica on Apr 23, 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 Excellent

elaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Jessica on Apr 23, 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay.
Stayed 1 night in Apr 2024
Response from Jessica on Apr 23, 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 Excellent

Mellissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a super great stay
Stayed 1 night in Apr 2024
Response from Jessica on Apr 23, 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 Excellent

Troy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Go here, it is great and worth the money, in 2024
Stayed 1 night in Apr 2024
Response from Jessica on Apr 23, 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 Excellent

Richard, Marysville

Business traveller, Travelled with pets
my dogs were welcome , the rooms and grounds are well maintained . This was my third stay at the Hotel and would highly recommend .
Stayed 1 night in Jan 2024
Response from murano on Apr 18, 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 Excellent

stephie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel!
Stayed 3 nights in Apr 2024
Response from murano on Apr 17, 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the art work all around. Great views from the upper level rooms. And appreciated the Patron breakfast on the top floor.
Stayed 1 night in Apr 2024
Response from murano on Apr 17, 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay. Price was just right for a quick overnight weekend trip. Close to my areas of interests. Great views of Mt. Rainier. Polite and courteous staff. Good food at Bites. Room was quiet and did not have any strong fragrances which is important to me since I have asthma and allergies. Bed was comfortable. Overall I would recommend.
Stayed 1 night in Apr 2024
Response from murano on Apr 17, 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

6/10 Okay

Dehigh M

Travelled with family
Disliked: Amenities, property conditions & facilities
The property is severely overpriced with very few amenities. The only pleasant part was the view of Mt. Ranier and the lobby. Entrance smelled like a casino. The air conditioner was broken in my room. The maintenance tech came and asked if we would like to JUST LEAVE THE WINDOWS OPEN (we were on the 20th floor). No offer to fix. On the day before we left, they finally offered to bring a microwave to our room. Meals were pricey. Embassy Suites is better for the price and convenience. I will stay there from this point forward.
Stayed 2 nights in Apr 2024
Response from murano on Apr 17, 2024
I would like to apologize for the experience you had in our hotel. We appreciate your feedback and concerns and will make sure it will never happen again.Sincere Apologies, Murano Team.

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with lots of artwork on display. Room was clean, staff were friendly
Stayed 1 night in Apr 2024
Response from murano on Apr 17, 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 Excellent

Kevin

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from murano on Apr 17, 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The glass and art collection really made the hotel special. All of the front desk staff were very accommodating helping us get into our room before the standard check-in time which was very much appreciated. We were able to walk to the Saturday Farmer's market, Museum of Glass and a variety of coffee shops and vintage stores. Parking was easy and onsite with in and out self park.
Stayed 1 night in Apr 2024
Response from murano on Apr 17, 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 Excellent

Dayna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Jessica on Apr 14, 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 Excellent

Yaping

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from jessica on Apr 14, 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 Excellent

Ke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall is good
Stayed 1 night in Apr 2024
Response from murano on Apr 13, 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 Excellent

Liam

Stayed 2 nights in Apr 2024
Response from JESSICA on May 1, 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

8/10 Good

Melinda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms need to checked for cleanliness and the work out area needs to be updated and at least having the machines working properly. The staff was very helpful and friendly.
Stayed 1 night in Mar 2024
Response from Jessica on Apr 12, 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

8/10 Good

Kylie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very petty.
Stayed 1 night in Apr 2024
Response from murano on Apr 11, 2024
thank you

10/10 Excellent

Matthew

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very swanky but comfortable
Stayed 2 nights in Apr 2024
Response from murano on Apr 21, 2024
Thank you for your feedback. We're happy to hear you enjoyed your stay with us, we look forward to seeing you in the future.Murano Team

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time we have stayed here this year. Both times have been a great experience. Great location to the convention center, plenty of dining options including on-site. Great parking. Walking distance to many amenities. Staff is prompt and friendly. Hotel overall is nice, but could use some updating. Carpet is loose in hallway, some glass needed fixed, elevator had non functioning screen. Would highly recommend a stay here.
Stayed 1 night in Apr 2024
Response from murano on Apr 11, 2024
thank you for your review glad you enjoy our hotel.

8/10 Good

Eric

Business traveller
Liked: Cleanliness
Nice hotel, parking was easy and nice to see all of the glass art. Views were great as well
Stayed 3 nights in Apr 2024
Response from Jessica on Apr 7, 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jessica on Apr 29, 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 Excellent

Shantel

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 2 nights in Feb 2024
Response from murano on Apr 7, 2024
thank you for your review glad you enjoyed your stay!

10/10 Excellent

Jola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and quiet and the bed was comfortable
Stayed 1 night in Apr 2024
Response from Jessica on Apr 5, 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 Excellent

martin, Port St Lucie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very interesting property, with beautiful glass art installations.
Stayed 2 nights in Mar 2024
Response from Jessica on Apr 5, 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place with beautiful & tasteful artwork throughout.
Stayed 1 night in Apr 2024
Response from Jessica on Apr 5, 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 Excellent

Howell

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice modern hotel. Interesting collection of artistic glass throughout. Fast elevators so no waiting even if it’s busy.
Stayed 1 night in Mar 2024
Response from murano on Apr 11, 2024
thank you

10/10 Excellent

Kristy Lyn

Stayed 4 nights in Jan 2024
Response from Jessica on Apr 29, 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jessica on Apr 4, 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 Excellent

mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly. Clean. Fun. Would stay again.
Stayed 1 night in Mar 2024
Response from Jessica on Apr 1, 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.