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Reviews of Emerald Queen Hotel & Casino

3 out of 5
Emerald Queen Hotel & Casino
5700 Pacific Highway East, Fife, WA

Reviews

7.4

Good

Rating 10 - Excellent. 331 out of 1000 reviews" "
Rating 8 - Good. 291 out of 1000 reviews" "
Rating 6 - Okay. 162 out of 1000 reviews" "
Rating 4 - Poor. 99 out of 1000 reviews" "
Rating 2 - Terrible. 117 out of 1000 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Was fun
Stayed 3 nights in May 2024
Response from Hotel Management on May 23, 2024
Dear Sharon, Thank you for your review and for choosing our hotel. We are happy you enjoyed your stay and are looking forward to welcoming you back in the near future. Regards, Hotel Management

10/10 Excellent

Alison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great. Staff is super friendly everywhere u go. Make sure u get a players card you get discounts.
Stayed 1 night in May 2024
Response from Hotel Management on May 20, 2024
Hello Alison, Thank you for taking the time to rate your stay with us. We are pleased you enjoyed yourself. Hope to see you soon. Regards, Hotel Management

10/10 Excellent

Alison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so friendly.
Stayed 1 night in May 2024
Response from Hotel Management on May 20, 2024
Dear Alison, Thank you for your review and for choosing our hotel. We are happy you enjoyed your stay and are looking forward to welcoming you back in the near future. Regards, Hotel Management

4/10 Poor

Jose

Disliked: Amenities, property conditions & facilities
Nithing
Stayed 1 night in May 2024
Response from Hotel Management on May 20, 2024
Dear Jose, Thank you for taking the time to write a review. By the score it seems we fell short somewhere. We strive to make a guest stay memorable, and it seems we did not achieve this with you. We hope you will come visit us again. Regards, Hotel Management

2/10 Terrible

Hanna, Shoreline

It was not obvious when we booked that it was the Fife location. We didn't end up staying there--we wanted the Tacoma location. A huge waste of money.
Stayed 1 night in May 2024
Response from Hotel Management on May 20, 2024
Dear Hanna, Thank you for taking the time to tell us about you recent stay with us. I'm sorry to hear that your stay was less than satisfactory it is certainly not what we strive for. Your concerns will be addressed.

4/10 Poor

Leona

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Room smelled terrible. Food in restaurant was not good.
Stayed 1 night in May 2024
Response from Hotel Management on May 20, 2024
Dear Leona, Thanks for taking the time to share your review with us. We appreciate your feedback as it helps us identify the areas we can improve the guest experience. We do apologize for the inconvenience you experienced.

2/10 Terrible

Patrick

Travelled with group
Disliked: Staff & service, property conditions & facilities
Customer service was rude and no where to be found. Front desk had the worst attitude. Food choices were slim.
Stayed 1 night in May 2024
Response from Hotel Management on May 17, 2024
Dear Patrick, Thank you for taking the time to review your stay with us. We apologize the staff was not helpful and rude. We will definitely look into this issue. We hope you will visit us again. Regards, Hotel Management

8/10 Good

Joanna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is super smoky smelling. There is an inconvenience of metal detectors at the entrance for every time you enter. The rooms were nice but smoke permeated everywhere even in the rooms which are non-smoking. You have to walk through the casino to get to the hotel front desk. Security and staff were friendly. Rooms were clean and well kept. It is an unfortunate design.
Stayed 3 nights in May 2024
Response from Hotel Management on May 14, 2024
Dear Joanna, Thanks for taking the time to share your review with us. We appreciate your feedback as it helps us identify the areas we can improve the guest experience. Regards, Hotel Management

10/10 Excellent

Mary

Liked: Cleanliness, amenities, property conditions & facilities
Excellent and will come back
Stayed 1 night in May 2024
Response from Hotel Management on May 14, 2024
Hello Mary Thank you for taking the time to rate your stay with us. We are pleased you enjoyed yourself. Hope to see you soon. Regards, Hotel Management

2/10 Terrible

Rhonda

Travelled with group
Disliked: Property conditions & facilities
I tried to get refund due to the fact that there are 2 Emerald Queens there. We were able to get a room at the newer one (the one we wanted) but when I called to explain your customer service said no! I’ve booked with Expedia for decades but after our last booked trip we’re done
Stayed 1 night in May 2024
Response from Hotel Management on May 17, 2024
Dear Rhonda , Thanks for taking the time to share your review with us. We appreciate your feedback as it helps us identify the areas we can improve the guest experience. We do apologize for the inconvenience you experienced.

10/10 Excellent

Harry

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
happy
Stayed 1 night in May 2024
Response from Hotel Management on May 11, 2024
Thank you for the perfect rating and also taking a moment to let us know how your stay was. We hope to see you again soon.

2/10 Terrible

Sandra

Disliked: Cleanliness, staff & service, property conditions & facilities
It was terrible, they gave me the wrong room and still charged me for it.
Stayed 1 night in Apr 2024
Response from Hotel Management on May 14, 2024
Dear Sandra, Thank you for taking the time to tell us about you recent stay with us. I'm sorry to hear that your stay was less than satisfactory it is certainly not what we strive for. Your concerns will be addressed.

6/10 Okay

George

Stayed 1 night in Apr 2024
Response from Hotel Management on May 11, 2024
We hope you will choose to stay with us again so we have an opportunity to make your stay a better one.

8/10 Good

Shabana

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Hotel Management on May 11, 2024
Thank you for taking a moment to rate our hotel. We hope you will choose to stay with us again

8/10 Good

Lesley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was so nice and quiet. Even though we were there on a busy weekend. Loved the pool and our room. Parking was great. Only thing i didnt like was all the smoke in the casino. And the security checks each and every time you go in. They were all friendly but it was a hassle.
Stayed 3 nights in May 2024
Response from Hotel Management on May 7, 2024
Thank you for taking the time to review your resent stay at our hotel. Your feedback is extremely valuable to us and your input in regards to our website helps with our ongoing efforts to provide excellent customer service. The safety and security of our guests is our top priority. We take great pride in the cleanliness of our hotel rooms. We appreciate your kind words about our hotel. The Tacoma Hotel is now available to be booked online. Hotel has a separate entrance and a hotel parking garage. The elevators take your right to the registration desk, bypassing the Casino entirely. We hope we will see you in the future. Regards, Hotel Management .

6/10 Okay

Anita K

Travelled with group
We were shocked to not only have to go through security to get to the hotel but to have to walk through a cloud of cigarette smoke to get to the hotel desk. We had to go through security EVERY time we came back. This won’t be a place I will choose again
Stayed 3 nights in Apr 2024
Response from Hotel Management on May 7, 2024
We are sorry to read about the issues you experienced. Feedback from our guests is very important to us, and your input helps with our continuing efforts to provide excellent customer service. Please know the safety of our guests is always top priority. We appreciate you taking the time to let us know about your concerns. All the best,

2/10 Terrible

Woodrow

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
For starters we had to wait outside in the rain just to get through stupid security check. Ever time you leave you have to deal with it,very inconvenient. Hotel staff was rude barked at us because we went to the wrong door. Hotel was dirty and stunk terrible, beds were extremely uncomfortable. I would not recommend to anyone waste of money and will never stay here again.
Stayed 1 night in Apr 2024
Response from Hotel Management on May 3, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 Terrible

Jin

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Trying to check in on time 4 pm they make us wait one more hour. They don’t really have friendly staff and service
Stayed 1 night in Apr 2024
Response from Hotel Management on May 3, 2024
Dear Jin, Thank you for taking the time to tell us about you recent stay with us. I'm sorry to hear that your stay was less than satisfactory it is certainly not what we strive for. Your concerns will be addressed.

6/10 Okay

Lanette

Travelled with family, Business traveller
Ridiculous to go through smoking to get to the hotel!!! I am extremely allergic to smoke, waiting 10 minutes to check all our bags in the smoke I was sick all night. The room smelt like a smoking room although it was supposed to be non. I would never stay here again.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 30, 2024
Dear Lanette, Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. Regards, Hotel Management

6/10 Okay

TD

Stayed 1 night in Apr 2024
Response from Hotel Management on May 17, 2024
Dear TD, We would like to thank you for your rating of our hotel. We hope to welcome you back soon.

6/10 Okay

JeaLynn Denise

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We took red eye and had already made arrangements to check in early. One of ur check in folks lucy.... or something like that was so cold & rude. No emphatic about our situation. Will not stay again
Stayed 4 nights in Apr 2024
Response from Hotel Management on Apr 27, 2024
Dear JeaLynn Denise, Thank you for taking the time to review your stay with us. We apologize the staff was cold and rude. We will definitely look into this issue. We hope you will visit us again. Regards, Hotel Management

8/10 Good

Tonia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 26, 2024
Dear Tonia, We would like to thank you for your rating of our hotel. We hope to welcome you back soon

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice Ukrainian cleaning lady.
Stayed 3 nights in Apr 2024
Response from Hotel Management on Apr 26, 2024
Hello Gerald, Thank you for taking the time to rate your stay with us. We are pleased you enjoyed yourself. Hope to see you soon. Regards, Hotel Management

2/10 Terrible

Thomas

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst hotel ever!! We had to have our bags opened at the door and gone through. There were very scary security everywhere. Smoke was thick and the employees were one step from being a criminal. Did not see one normal staff person!!
Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 24, 2024
Thank you for your candid review of your recent stay at our hotel and casino. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We inform all casino/hotel guests of the security screening prior to their stay, via email, as the safety and security of our guests is always our top priority.

2/10 Terrible

vicki

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had booked this room for 5 nights . Stayed 1 night couldn’t hardly breathe the air quality was so poor. They charged us for all 5 nights what a racket they have between Expedia and this motel. Never again
Stayed 5 nights in Apr 2024
Response from Hotel Management on Apr 23, 2024
Dear Vicki, On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 Terrible

Virginia, Steilacoom

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk wirkers were rude and lack compassion and care.
Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 20, 2024
Dear Virginia, Thank you for taking the time to rate your stay with us, in our record we didn't see you utilize your reservation in our hotel in Fife. Regards, Hotel Management

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 17, 2024
We would like to thank you for your rating of our hotel. We hope to welcome you back soon.

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got to the property about two hours early and they gave us an early check in, it was an easy friendly experience
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 13, 2024
Dear Rebecca, Thank you for your review and for choosing our hotel. We are happy you enjoyed your stay and are looking forward to welcoming you back in the near future. Regards, Hotel Management

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean room. Great Asian-American restaurant upstairs with beautiful view of Mountains.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 13, 2024
Dear Joyce, Thank you for your review and for choosing out hotel. We are happy you enjoyed your stay and are looking forward to welcoming you back in the near future. Regards, Hotel Management

8/10 Good

Julio

Liked: Cleanliness, staff & service, property conditions & facilities
The casino is like a maze and there is smoking allowed inside thst combined with the short ceilings at the Casino, its was really aweful. The hotel room was excellent shape.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 7, 2024
Dear Julio, Thank you for taking the time to review your stay with us. We hope you will visit us again. Regards, Hotel Management

10/10 Excellent

Diane

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was wonderful.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 5, 2024
Thank you for taking amount to review our hotel. We are so glad to hear you enjoyed your stay with us. We hope to see you again soon.

2/10 Terrible

Jamie

Travelled with family
Very sad that they trick you into booking this on Expedia making you think you are at the real emerald Queen casino when it is actually the other small one and you have bought tickets to a concert at the big casino. Very sad we lost money.
Stayed 1 night in Feb 2024
Response from EQC on Apr 1, 2024
We apologize you felt we tricked you. When you book your room, there is verbiage right on the booking page letting you know you are booking a room at our Fife location. We even give you the address of the Fife Hotel. We hope you enjoyed the concert. Regards,Hotel Management

4/10 Poor

Alicia

Business traveller, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Our room had a terrible bed. We didn’t sleep well at all because the old bed sagged in the middle. We actually woke up in pain from the bed. Also choking on smoke was disgusting.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 30, 2024
Dear Alicia, Thank you for taking the time to tell us about you recent stay with us. I'm sorry to hear that your stay was less than satisfactory it is certainly not what we strive for. Your concerns will be addressed.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really recommend staying here its very clean and nice and of course fun.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 29, 2024
Dear Laura, Thank you for your review and for choosing our hotel. We are pleased you enjoyed your stay and we are looking forward to welcoming you back. Regards, Hotel Management

10/10 Excellent

J

Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 29, 2024
Dear J, Thank you for taking the time to rate your stay with us. We appreciate the perfect rating. We hope you will visit us again soon. Regards, Hotel Management

6/10 Okay

Kelly

Travelled with partner
I did not like that you must enter through the smoky casino gaming room to get to the hotel and you can only go in one entrance if you to your room with an outside bag. We liked the price and the hotel room was clean and comfortable. We enjoyed the tv channels for watching NCAA tournament games (women’s and men’s)
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 27, 2024
Thanks for taking the time to share your review with us. We appreciate your feedback as it helps us identify the areas we can improve the guest experience. We do apologize for the inconvenience you experienced. We are pleased that you enjoyed your hotel room.

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk was amazing. Make sure we had everything we needed. Appreciate it.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 27, 2024
Thank you for taking the time to review your stay with us. We are very pleased to hear that our staff made your stay pleasant. We look forward to having you again as a guest in our hotel.

10/10 Excellent

Steve, Everett

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
security helped with parking
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 27, 2024
Thank you for your review and for choosing our hotel.

4/10 Poor

Linc

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
There was nothing I liked. The security is a joke and should be reevaluated. The smoke is also ridiculous when first entering. Front desk staff was attentive.
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 27, 2024
Thank you for your candid review of your recent stay. Your feedback is extremely valuable to us, as we strive to improve. It is good to hear the Front Desk Agents were attentive to your needs.

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 20, 2024
Dear Cory, Thank you for taking the time to review your stay with us. We appreciate the perfect rating. We hope you will visit us again soon. Regards, Hotel Management

10/10 Excellent

Nick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The homeless problem around the area is getting worse.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 20, 2024
Hello Nick, Thank you for taking the time to review your stay with us. We appreciate the perfect rating. We hope you will visit us again soon. Regards, Hotel Management

6/10 Okay

Dawn

Travelled with partner
Liked: Staff & service
Disliked: Amenities
You have to go through TSA before entering the hotel, it reeks of cigarettes, the dining is limited and quality of food gross, and the bed was uncomfortable with a plastic crinkly mattress protector. It’s obvious the rooms and halls have been updated. We won’t be going back.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 20, 2024
Dear Dawn. Thank you for taking the time to tell us about your stay. Feedback from our guests is very important to us. We have the metal detectors and thermal imaging for the safety of our guests. The Tacoma Hotel has a separate entrance and a hotel parking garage. The elevators take your right to the registration desk, bypassing the Casino entirely. We hope we will see you in the future. Regards, Hotel Management

8/10 Good

Darlana

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great for one night stay.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 20, 2024
Dear Darlana, Thank you for your positive comments. We look forward to welcoming you back on your next stay with us.

6/10 Okay

Ignacio

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Even with smoke free rooms you can still smell the smoke a lot
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 14, 2024
Dear Ignacio, Thank you for taking the time to tell us about you recent stay with us. I'm sorry to hear that your stay was less than satisfactory it is certainly not what we strive for. Your concerns will be addressed.

10/10 Excellent

Cheryll

Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 3, 2024
Dear Cheryll, We would like to thank you for your rating of our hotel. We hope to welcome you back soon.

10/10 Excellent

Fredy

Great
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 12, 2024
Dear Fredy, We appreciate you taking a moment to leave a comment. Thank for the rating of 5 out of 5 for the hotel. We hope you will come and visit us again soon.

6/10 Okay

Timothy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 12, 2024
Thank you for taking the time to rate your stay with us. Regards, Hotel Management

2/10 Terrible

Roy

Business traveller
Disliked: Staff & service
The first and last time I will ever visit.! I have never had to have my luggage inspected prior to entering a hotel or casino!
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 12, 2024
Dear Roy, Thank you for taking the time to tell us about your stay. Feedback from our guests is very important to us. The Emerald Queen Hotel & Casino in Fife requires all guests to a screening procedure prior to entry into the Casino. This screening is for the safety of all our team members and guests. We don't have any armed guards. We are sorry for any inconvenience this may have caused you and your party. Regards, Hotel Management

10/10 Excellent

Kerry

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 12, 2024
Dear Kerry, Thank you for taking the time to rate your stay with us. We hope you come visit us again. Regards, Hotel Management

6/10 Okay

Jason

Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 29, 2024
Dear Jason, Thank you for taking the time to rate your stay with us. By the score it seems we fell short somewhere. We strive to make a guest stay memorable, and it seems we did not achieve this with you. We hope you will come visit us again. Regards, Hotel Management