All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Old property in need of an update. Even though it’s old and needs updating, no excuse for dirty. Would not recommend
mike
Stayed 1 night in Mar 2024
Response from Eric L, Sales and Marketing Manager on Mar 14, 2024
Dear Mike, Thank you for your review. Every step is taken to ensure that the hotel is serviced and presentable. We have taken your comments on board and hope to welcome you back to the Palais Royale in the near future.
Response from Eric L, Sales and Marketing Manager on Mar 14, 2024
Dear Tony, Thank you for your review. We pride ourselves in delivering exceptional service and take this feedback very seriously. We will work towards improve our service standards in order to keep to our commitment in outstanding service. We hope you welcome you back in the near future.
All ok hotel - one comment: coffee served for the continental breakfast is water colored in black....not real coffee for a morning wake up.
Anne
Stayed 3 nights in Jun 2023
Response from Eric L, Sales and Marketing Manager on Jun 13, 2023
Dear Anne, thank you for your review. Our coffee in Gazelles Restaurant is Victoria Arabica filtered coffee however guests have the option of ordering Barista coffee which is sourced from Blue Mountains Roasters. We hope that you may enjoy this option when you return. Kind Regards,
The central heating wasnt working, the heat was cold and it was hard to sleep
Ming
Stayed 1 night in May 2023
Response from Eric L, Sales and Marketing Manager on Jun 13, 2023
Dear Ming, we apologise that your central heating did not work..We have noted your concerns and will follow this up internally. Kind Regards,
10/10 Excellent
Sergio Igor
May 7, 2023
Sergio Igor
Stayed 1 night in May 2023
10/10 Excellent
Holly
Apr 30, 2023
Holly
Stayed 1 night in Apr 2023
4/10 Poor
Natasha
Apr 9, 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I had great expectations, but really old, lumpy pillows and threadbare towels for $334 a night is disgraceful! No complementary bottle of water and charging extra for breakfast at that price is ridiculous. I would not stay here again. Staff were lovely, and temperature of the room was great if i had to say something positive.
Natasha
Stayed 1 night in Apr 2023
6/10 Okay
S
Jan 12, 2023
S
Stayed 1 night in Dec 2022
2/10 Terrible
Paul
Jan 12, 2023
Paul
Stayed 1 night in Jan 2023
Response from Eric L, Sales and Marketing Manager on Nov 27, 2023
Dear Paul, we are sorry to hear that your stay did not meet your expectations. Please provide us with more feedback so that we can work towards improving our service offering
I usually stay at the Carrington on my rare visits to Katoomba, however the Carrington was fully booked for the one night and day I had at Katoomba. The Palais Royale is a beautifully restored hotel with equally welcoming hosts and a nice pleasant walk from the station. The continental brekky was good enough to start any day.
Now I'm retired, I will be back for a longer stay very soon.
Mike
Stayed 1 night in Dec 2022
Response from Eric L. - Sales and Marketing Manager on Dec 27, 2022
Dear Mike, Thank you for your review. We are extremely delighted that you had the opportunity to stay with us and look forward to welcoming you back to the Palais Royale in the not too distant future. Kind Regards,
3rd time staying here in 2022, and still very good place. Great location in Katoomba, friendly staff and clean rooms.
Jens
Response from Eric L. - Sales and Marketing Manager on Dec 27, 2022
Dear Jens,Thank you for your review. We are glad that you enjoyed your stay and we look forward to welcoming you back to the Palais RoyaleKind Regards,
8/10 Good
esin
Dec 3, 2022
esin
Stayed 2 nights in Dec 2022
Response from Eric L. - Sales and Marketing Manager on Dec 27, 2022
Dear Esin, Thank you for yor review. We are glad that you enjoyed your stay. We look forward to welcoming you back to the Palais Royale. Kind Regards,
This was a total surprise for the amount we paid . It was clean , friendly and so close to the middle of town . The breakfast was sensational and serving was huge . The best part was the coffee was exceptional . Would recommend to anyone
Serge
Stayed 1 night in Nov 2022
Response from Eric L. - Sales and Marketing Manager on Dec 27, 2022
Dear Serge,Thank you for your review. We are glad that you enjoyed your stay and look forward to your return to the Palais Royale. Kind Regards,
The staff were friendly and helpful.
The room was clean, spacious and comfortable. A huge factor in booking the room was it had a private bathroom.
The hotel offers an old world charm with the decor whilst proving modern conveniences.
It was an enjoyable one night stay.
This property was real gem...gorgeous well appointed room on the ground floor, dining options more than sufficient with a super meal freshly prepared...loved it. All the staff were welcoming and attentive. For an overnight stay or several nights, this hotel offers guests a very affordable break away. Thank you!
Loved the location, the style of the building and the staff were great.
Didn’t like that there was no elevator nor that breakfast is not served every day.
The Palais Royale is centrally-located, and near an excellent restaurant (Canton Palace) that we visited for dinner. Disappointing that the Palais only has breakfast SOME mornings so don't rely on it! We had to go up the street on a very cold morning to obtain our breakfast at a local cafe. Maybe they could offer a self-service continental breakfast on those days? The central heating is warm but even turned up to 30deg it was not T-shirt comfortable.
Bruce
Stayed 1 night in May 2022
6/10 Okay
Nicole
Travelled with partner
May 12, 2022
Liked: Staff & service, amenities
Owners were lovely, it is an old historical building which is beautiful, however, it’s needs a few updates to make it feel polished and grand again. Way to expensive
Loved the feel, great staff, easy parking, great location. Beautiful building etc. Small suggestion, turn the heating up in the room prior to guest arriving as it was a particularly cold day and the room took us a couple of hours to get warm. Having said this, had a lovely time, the family and I are looking forward to coming back soon :)