Indoor pool, outdoor pool, sun loungers
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Reviews of Minerals Hotel

2.5 out of 5
Minerals Hotel
1 Stonehill Dr, Vernon, NJ

Reviews

8.0

Very good

Rating 10 - Excellent. 84 out of 227 reviews" "
Rating 8 - Good. 78 out of 227 reviews" "
Rating 6 - Okay. 42 out of 227 reviews" "
Rating 4 - Poor. 13 out of 227 reviews" "
Rating 2 - Terrible. 10 out of 227 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2021

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Staff lacks training. They act like zombies. Food is bland. Property looks old. Limited capacity for activities. The pictures are deceiving.
Stayed 1 night in Mar 2021
Response from Nicole S. on Mar 15, 2021
Thank you for taking the time to write a review. I would like to apologize for any inconveniences that occurred during your stay. Our rooms were remodeled in 2018, the lobby was remodeled in 2019. All of our photos are taken on our property so it is strange that they would be deceiving. We are required by the CDC and Department of Health to have limited capacity, we are only abiding by the law. Once COVID has passed, we hope you can come back and visit us again when there isn't a pandemic preventing us from fully operating.

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 2 nights in Mar 2021

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was very close to the lobby. Check in went smoothly. To get to the rooms, you have to pass over the pool area, which was awkward. The main pool was very large and clean. But the smaller pools and jacuzzis were drained and unsightly. Room was nice, but it and the property in general, needs updating and maintenance. At a time when hotel patron numbers are lower do to Covid, routine maintenance should be a priority. For example, blown ceiling bulbs make the halls dark, but can be corrected cheaply and easily. It took almost 24 hours to remove several abandoned room service food trays from a hallway alcove. We like the room layout, which isolates the bathroom from the sleeping area. They do have an amazing gym complex. Kites restaurant has limited selections, average food quality and the service was weak. The property is showing its age and needs an investment of time and money to bring its quality up to the level of the cost charged for the room, which was about $400 per night, including tax and fees.
Stayed 2 nights in Feb 2021
Response from Nicole S. on Mar 12, 2021
Thank you for taking the time to write a review. I would like to apologize for any inconveniences that occurred during you stay. We are currently in the process of remodeling the hotel slowly but it does take time. Rooms were remodeled in 2018 and the lobby was completed in 2019. We are currently building a new coffee shop, so we hope you come back to see the changes!

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel room was dated, and not clean! Smudge marks all over the TV, mold on the shower corners top of the glass had thick black mold gross! We had a used toilet paper roll 😬 the bathroom cabinet had a panel just hanging not even covering the cabinet. Our sliding door was broken on a lower balcony, safe was locked and couldn’t be opened! BEDS are Horrible like sleeping on concrete! This was not worth 500$ a night! Worst trip I’ve ever had due to no sleep the beds legit feel like concrete! I called to talk to someone but no one cared to call me back 3 days ago! We stayed in room 211 Over all I do not recommend staying here! I need a vacation to recover from this vacation!
Stayed 2 nights in Feb 2021
Response from Nicole S. on Mar 12, 2021
Than kyou for taking the time to write a reciew. I would like to apologize for any inconveniences that occurred during your stay. We do take several precautions and procedures given to us by the Department of Health and CDC to make sure our rooms are clean. We also have housekeeping supervisors inspect the rooms prior to allowing guests in. Mattresses are a personal preference and we do offer mattress toppers for guests if they do feel uncomfortable. Thank you again for staying with us.

10/10 Excellent

Verified traveller

Stayed 2 nights in Feb 2021
Response from Nicole S. on Mar 12, 2021
Thank you for the positive score! Hope you come back and stay with us again :)

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting. Restaurant food excellent, prices reasonable for an in facility restaurant
Stayed 3 nights in Feb 2021
Response from Nicole S. on Mar 12, 2021
So glad you enjoyed your stay :) Hope to see you again soon!

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Overpriced
The outdoor hot pool was the highlight. Overall, the indoor pool had nice ambiance, but it looked a bit rundown. There was rust and wasn’t so clean. The room was nice with the fireplace. The bed was very hard. The bathroom had rust and could have used some fixing. Some of the furniture had loose legs and weren’t so sturdy. I expected more for the money.
Stayed 2 nights in Feb 2021

8/10 Good

Paul

Liked: Cleanliness, property conditions & facilities, room comfort
A fantastic employee
Had on minor problem with getting a hold of the front desk at minerals for a problem with our TV. A fantastic employee, Matt Mcgarry, head of golf overheard us on the phone and solved the problem. Many thanks to Matt. Give him a raise!
Stayed 1 night in Jan 2021
Response from Nicole S. on Mar 12, 2021
We have shared your comments with management and Matt is definitely a wonderful employee! W hope to see you again soon!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2020

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Nicole S. on Nov 2, 2020
Thank you for taking the time to give us a rating! We hope you come back and stay with us again.

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
I did not like that everything closed early. We had a couple of rooms
Stayed 2 nights in Oct 2020
Response from Nicole S. on Oct 28, 2020
Thank you for taking the time to write a review. I would like to apologize for any inconveniences that occurred during your stay. We do have a quite time of 11pm and everything in the town and surrounding towns typically close early. We hope this does not deter you from returning!

2/10 Terrible

Verified traveller

Stayed 3 nights in Oct 2020
Response from Nicole S. on Oct 13, 2020
Thank you for taking the time to rate us. We would like to apologize for any inconveniences that occurred during your stay, we hope this does not deter you from returning. Thank you again for staying with us.

8/10 Good

Jason

Liked: Cleanliness, property conditions & facilities, room comfort
Little Getaway with my love and beautiful queen
The stay with me and my wife was ok could of been better with the service of the food and the towels for the bathroom but overall was good and enjoyable weather was good.
Stayed 2 nights in Sep 2020
Response from Nicole S. on Sep 29, 2020
Jason, Thank you for taking the time to write a review. We appreciate your feedback and we hope you come back and stay with us again!

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2020
Response from Nicole S. on Sep 27, 2020
Thank you for the positive rating! We hope to see you again soon :)

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
This hotel was ok, but really nothing special. Room was very small and not very clean.
Stayed 1 night in Sep 2020
Response from Nicole S. on Sep 27, 2020
Thank you for taking the time to write a review. We do hope you come back and stay with us again!

2/10 Terrible

George, LI,NY

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
Nothing even close to advertisement .I wont even start at the restaurant on premises.
Stayed 2 nights in Sep 2020
Response from Nicole S. on Sep 17, 2020
George, Thank you for taking the time to write a review. I would like to apologize for any inconveniences that occurred during your stay. We take pride in our culinary experiences as we have won multiple awards, if something was not up to your standards we do have management on site to assist accordingly. As for advertisements we do have booking discrepancies located on all of them. Thank you again for staying with us.

8/10 Good

Alexei, New York

Travelled with family
Liked: Cleanliness, staff & service
Hotel was good. Staff was very friendly and always where ready to help. Room was clean. Only one problem rooms are outdated I think for money which they are charging they can do some renovations. Tv didn’t have hdmi port. Some towel holders where shaking
Stayed 2 nights in Sep 2020
Response from Nicole S. on Sep 14, 2020
Thank you for taking the time to write a review. I would like to apologize for the inconveniences that occurred during your stay. Our guest rooms were renovated in 2018 and the lobby was renovated in 2019. We are a mountain side resort so our rooms do reflect that theme. We do hope this does not deter you from returning. Thank you again for staying with us.

6/10 Okay

Adriane

Travelled with family
Disliked: Cleanliness
Not worth the Pretty Penny it COST
Definitely not worth the $600 and some dollars I spent for a one night stay. The pool lifeguards were extremely uptight in regards to children swimming at the pool. They actually yelled at me and my husband because my 3 year old yelled with excitement while under the waterfall..... the pillows and the bed were very uncomfortable. Me and my husband both woke up with stiff necks. There were ants all over the room and they got into our luggage. I was very disappointed with this resort. The Marriott we stayed at right before was cleaner and more comfortable.
Stayed 2 nights in Sep 2020
Response from Nicole S. on Sep 29, 2020
Thank you for taking the time to write a review. We would like to apologize for any inconveniences that occurred during your stay. All of our mattresses are the same at both properties, but we can offer a soft mattress topper if it is too firm. Your comments and concerns have been brought up to upper management Thank you again for staying with us.

10/10 Excellent

yaditza

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Nicole S. on Jul 30, 2020
Thank you so much for the positive rating! We are thrilled you enjoyed your stay. Hope to see you again soon :)

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 2 nights in Jul 2020
Response from Nicole S. on Jul 29, 2020
Thank you for taking the time to write a review. I would like to apologize for any inconveniences that occurred during your stay to give us 3 stars. We hope this does not deter you from returning.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Nice place but u can only eat in ur room and they have tables outside and they dont let u used them
Stayed 1 night in Jul 2020
Response from Nicole S. on Jul 29, 2020
Thank you for taking the time to write a review. I would like to apologize for any confusion, but we do have outdoor dining available. If you purchased the food to go than you may take it outside by the pool or to your room. Tables that our located outside of the restaurant are for guests that are utilizing out dining service.

8/10 Good

Joe, West New York, NJ

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facilities are great, the views outside are breathtaking. I dont give the max rating because staff in the bar were a bit rude. The front desk staff was great!
Stayed 2 nights in Jul 2020
Response from Nicole S. on Jul 9, 2020
Joe, Thank you for taking the time to write a review. I would like to apologize if the bar staff was rude. Your comments will be forwarded to our food and beverage manager. We hope this does not deter you from staying with us again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Feb 2020
Response from Nicole S. on Mar 2, 2020
Thank you so much for the positive rating. We hope you come back and stay with us again :)

6/10 Okay

Lauren

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Nicole S. on Feb 25, 2020
Thank you for taking the time to rate us, I would like to apologize for any inconveniences that occurred to give us a low score. We do hope this does not deter you from returning.

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2020
Response from Nicole S. on Feb 20, 2020
Thank you so much for your positive rating :) We hope you come back and stay with us again!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and service at Minerals exceed your expectations. Genuinely friendly and helpful, everyone does their utmost to help you have th best stay possible. I am a spirts club member and live locally however I was pleasantly surprised to find out I was upgraded to the Presidential Suite upon my arrival free of charge. Michael Pascal was extremely professional and went above and beyond in order to fix the bathtub quickly (the seal on the drain was leaking) and then helped me open a bottle of wine when the wine opener broke. Mikayla the housekeeper was so polite and friendly as well. I definitely recommend staying here. The rooms were bright with natural light, clean and spacious. I felt cozy and comfortable in every space.
Stayed 1 night in Jan 2020
Response from Nicole S. on Jan 21, 2020
Thank you for taking the time to write a 5 star review! We are grateful to have you as a member :) So glad we were able to assist on all of your needs during your stay. We hope to see you again soon!

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities
Room was subpar. Negatives: No mini fridge, balcony door didn’t lock, bathroom shower whistled loudly the entire time you used it and the towels were old (they leave a ton of lint on you). Positives: staff is friendly, checkin/check out are a breeze. Outdoor heated mineral pool was the highlight of the stay!!
Stayed 1 night in Jan 2020
Response from Nicole S. on Jan 20, 2020
Thank you for taking the time to write a review. I would like to apologize for any inconveniences that occurred during your stay. Our deluxe rooms with 2 queen beds do not have refrigerators but the luxury rooms do. This information is also located in our room descriptions. We hope this does not deter your from returning!

8/10 Good

Verified traveller

Stayed 2 nights in Jan 2020
Response from Nicole S. on Jan 15, 2020
Thank you for the positive rating :) Hope to see you again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Nicole S. on Jan 15, 2020
Thank you for the positive rating :) We hope you come back and stay with us again!

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The outdoor pool with hot water was priceless loved it
Stayed 1 night in Jan 2020
Response from Nicole S. on Jan 13, 2020
So glad you enjoyed our pools :) Hope to see you again soon!

10/10 Excellent

Mirko, Millburn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel I've ever been so far.....the spa areas is mind blowing........during our staying we came across a power blackout that screwed up the night.....but it won't stop me to go back again, I'll definitely reccomend it whether is for a skiing gateway or just a relaxing weekend, they have it all !!!!!!
Stayed 2 nights in Dec 2019
Response from Nicole S. on Dec 31, 2019
Thank you so much for the positive review! We are thrilled you enjoyed your stay even though the entire county lost power. We look forward to welcoming you back :)

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Nicole S. on Dec 31, 2019
Thank you for taking the time to share a review. We hope this does not deter you from returning.

6/10 Okay

Michael

Travelled with group
Stayed 2 nights in Dec 2019
Response from Nicole S. on Dec 31, 2019
Thank you for taking the time to share a review. We hope this does not deter you from returning.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities were well maintained, the common areas were all very clean and so was the pool.
Stayed 2 nights in Dec 2019
Response from Nicole S. on Dec 17, 2019
So glad you enjoyed your stay and the amenities we offer! Hope to see you again soon :)

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The indoor pools were really nice on a cold day. There was a gymnastics event at the resort and there were a lot of children running around and we could not have a late check out because the hotel was fully booked.
Stayed 1 night in Dec 2019
Response from Nicole S. on Dec 12, 2019
Thank you for taking the time to write a review. We did have a large group that rented rooms for a gymnastics event so we had more children than usual. We do hope this does not deter your from returning.

8/10 Good

Kelly, Wappingers Falls NY

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Property was very clean and convenient to get too
Stayed 1 night in Dec 2019
Response from Nicole S. on Dec 12, 2019
Thank you for the positive review :) Hope to see you again soon!

8/10 Good

Liv, Edison

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and services were nice. We also enjoyed the outside pool very much, but the wifi could be better.
Stayed 1 night in Nov 2019
Response from Nicole S. on Dec 3, 2019
Thank you for sharing your experience! It's difficult to get service up here in the mountains. We do hope this does not deter you from returning.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, one complain about the AC in the room, too close to bed also very noisy
Stayed 1 night in Nov 2019
Response from Nicole S. on Nov 26, 2019
Thank you for staying with us! I will be sure to share your feedback with hotel management. We hope you stay with us again :)

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of facilities Great stand up comedian John Pizzi, hilarious
Stayed 1 night in Nov 2019
Response from Nicole S. on Nov 26, 2019
Thank you so much for the positive review! We hope too see you again soon :)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Nicole S. on Nov 26, 2019
Thank you for the positive review!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Nicole S. on Nov 26, 2019
Thank you for the positive review :) Hope to see you again soon!

2/10 Terrible

maria

Stayed 2 nights in Nov 2019

8/10 Good

An, Wayne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Nicole S. on Nov 18, 2019
Thank you for the positive review! Hope to see you again soon :)

10/10 Excellent

Verified traveller

Stayed 3 nights in Oct 2019
Response from Nicole S. on Oct 17, 2019
Thank you for the positive feedback!! We hope you come back and stay with us again :)

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019
Response from Nicole s. on Oct 14, 2019
Thank you for the positive feedback! hope to see you again soon :)

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the indoor pool , the gym and the classes like Zumba. We had a great time during our stay. And our husbands enjoyed golfing around the area.
Stayed 2 nights in Oct 2019
Response from Nicole S. on Oct 10, 2019
We are so glad you enjoyed your stay :) Hope to see you again soon!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
More options for breakfast- outdoor bar and grill should stay open later, closes way too early
Stayed 1 night in Sep 2019
Response from Nicole S. on Oct 1, 2019
Thank you for taking the time to write a review. I would like to apologize for any inconveniences during your stay. Our outdoor dining is open later during peak season. But our Kites restaurant is open until 10pm! We hope to see you again soon.

6/10 Okay

Melanie

Stayed 1 night in Sep 2019