Information regarding that you have to make your own bed is available on the internet and your confirmation for you to read before and after you have made a reservation. Contrary to what this guest writes, we do have a front desk/reception area and staff is always present in the building. Being a smaller hotel with limited amount of staff we have to perform several tasks that requires us to be elsewhere at times. But like this guest described, we have placed doorbells at "key doors" so that you can ring for the staff, should they not be present at the reception, and then someone will be with you as soon as possible. We find it a bit curious that the guest found locked doors to be frightening, as we would like to think that this would bring a sense of security.