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Rating 10 - Excellent. 1097 out of 2035 reviews" "
The staff was fantastic and very helpful as there were so many folks coming to see the Eras Tour.
We had a lovely time! The rooms were tidy and the beds comfortable
Ernestine
Stayed 2 nights in May 2024
6/10 Okay
Sanda
Business traveller
May 23, 2024
Disliked: Amenities
Restaurant closed. Bar had limited options.
Long queues in reception.
What a beautiful hotel! The location was excellent and the staff were really kind and truly cared about providing a great hospitality experience. Don’t hesitate to book here :) The breakfast buffet was also delicious.
Angela
Stayed 1 night in May 2024
Response from Anish on May 23, 2024
Dear Angela,Wow! Your warm words have truly made our day here at Quality Hotel Friends! It's such a pleasure to hear that you had a memorable stay with us and found our location excellent. We're thrilled that our team left a good impression on you, as we are indeed committed to providing high-quality standards of service and hospitality.We're also delighted that you enjoyed our breakfast buffet. We believe that a good day starts with a good meal, and it's wonderful to know that you think so too!Your feedback is invaluable and will be shared with our staff. They will be so pleased to hear your kind words and know that their efforts to provide a great hospitality experience were appreciated.Remember, don't hesitate to come back for another leisure trip with your friends. We would love to have you stay with us again! Wishing you all the best until we meet again!
10/10 Excellent
Rob
May 21, 2024
Disliked: Staff & service
Rob
Stayed 1 night in May 2024
Response from Anish on May 23, 2024
Hey Rob! It's wonderful to hear that you enjoyed your leisure trip at Quality Hotel Friends and gave us a perfect score! That's just the kind of fun and enjoyable experience we aim to provide.However, I'm sorry to hear that our staff didn't quite hit the mark. We value your feedback and will certainly reflect on this. Our team is committed to providing high-quality standards, and we'll make sure your comments are shared with them.We hope to welcome you back soon for another quirky and warm stay at Friends. Until then, take care!
There for a concert so the location couldnt have been better. Very friendly staff
Greg
Stayed 2 nights in May 2024
Response from Joakim on May 20, 2024
Dear Greg, Thank you so much for your feedback and we are so glad that you enjoyed your stay with us at Quality Hotel Friends. We hope to see you soon again :)
Hello Gilberto,Wowza! Your review just made our day here at Quality Hotel Friends! It's fantastic to hear that you had an excellent leisure trip with your family.We're thrilled to hear that you found our hotel to be in top-notch condition and cleanliness. Our team is indeed committed to providing high-quality standards, and your feedback is a testament to their hard work.And speaking of our awesome crew, they will be over the moon to hear about your perfect score for them! We will definitely pass on your kind words.It has been a pleasure having you with us, Gilberto, and we appreciate your feedback. We hope to see you again soon for another enjoyable stay at Friends!
Dear David,Thank you for taking the time to share your experience at Quality Hotel Friends. We're thrilled to hear that you had a great and memorable stay! It's wonderful to know that our cleanliness and staff met your expectations. Your kind words will be shared with our team, as they are committed to providing high-quality standards.We hope to welcome you back soon for another enjoyable leisure trip at Friends. Until then, take care! Best Regards!
6/10 Okay
Octavio, Härnösand
Travelled with partner
Mar 24, 2024
Disliked: Cleanliness, amenities
I stayed for two days and they didn’t clean the room….
Octavio
Stayed 2 nights in Mar 2024
Response from Anish on Mar 25, 2024
Hello Octavio,Thank you for taking the time to share your feedback about your recent leisure trip with us at Quality Hotel Friends. I'm sorry to read that the cleanliness of your room was not up to the standard we aim to provide. Your comment about the room not being cleaned during your two-day stay is especially important to us. We understand how this can affect your overall experience and we will definitely reflect on this feedback with our housekeeping team.We hope to have the opportunity to welcome you back in the future, Octavio. We're committed to making your next stay even more enjoyable and memorable!Best Regards,Quality Hotel Friendsby Strawberry
4/10 Poor
Johanna
Business traveller
Feb 24, 2024
Liked: Property conditions & facilities
Disliked: Cleanliness
Used to be great - cheap owner not hiring staff
Extremely poor cleanliness: the room was never cleaned (even though I had booked it) and when I asked for it there was no housekeeping left to clean. The gym was shockingly dirty - towels thrown everywhere and no one had cleaned. For breakfast they were out of so much: no butter for the bread; no eggs etc. It’s like they did not expect to be so booked and they did not have staff to run the hotel.
Shame because it used to be good but clearly understaffed.
Johanna
Stayed 3 nights in Feb 2024
Response from Joakim on Mar 5, 2024
Dear guest, I am so sorry to hear that you did not have a pleasant stay with us. We value your feedback very much and I will make sure to forward it to the correct department. We hope to see you soon again!
Nice service good room, affordable stay. Unfortunately the roof bar is closed on sundays but downstairs bar was with good drinks (specialy whisky sour):-)
Tarmo
Stayed 1 night in Nov 2023
Response from Walle on Dec 3, 2023
Thank you for your review. It means so much for us at Quality Hotel Friends. Hope we can see you again anytime soon.
Flying Pride flags but no Swedish flags is really offensive
Tomas
Stayed 1 night in Oct 2023
Response from Arthur on Nov 1, 2023
Hi, thanks for taking your time to give us a review.We understand that having a pride flag raises a lot of feelings, that is the purpose of it. As a company we stand behind everything that the pride flag represents. Hence our slogan "room for all". We are really proud to welcome staff and guests with all different kinds of backgrounds, ethnicities,sexualities and religions. Of course this is not to the liking of everyone and that is exactly why we do this - to further work on improving everyones right to be themselves.Kind Regards Arthur - Front Desk
Dear RashaThank you so much for taking your time to leave your review!We hope we will welcome you back soon.Best regards.
8/10 Good
Julian
Sep 8, 2023
Liked: Cleanliness, staff & service, amenities
Ruth at Front Desk was very helpful. The room I was in had blocked views and she upgraded me to a higher floor room with a round window and aerial views of the local area. Thanks Ruth!
Julian
Stayed 3 nights in Aug 2023
Response from Maria on Sep 10, 2023
Hej Julian och tack för att du har tagit dig tid att skriva din feedback!Så fint att du var nöjd med servicen, ni är varmt välkomna tillbaka!
Conveniently located next to shopping mall and train station. Hotel made me pay for toiletries, but the room was clean and minimalist. No complaint for a budget stay.
Ryan
Stayed 3 nights in Aug 2023
Response from Walle on Aug 27, 2023
Thank you for your feedback Ryan! We hope to see you again :)
The hotel is conveniently located next to the mall. However, when we were there, there was absolutely no parking. There were probably less than 20 parking spots. We had to park at the mall that charges us 500SEK per night. Is it possible to work with the parking mall so that customers from the hotel can get some kind of complimentary or discounted parking.
There was a soccer match during our stay. We were not allowed to use the regular walk to the mall, which is right next to us. Security directed all hotel guests to walk on the freeway with no sidewalk. We saw a kid almost hit by a car! I understand what they are trying to do with the soccer fans not using the shortcut, but they should make it available for hotel guests to pass. It was poorly organized. The bedroom and breakfast were good though but not enough for us to come back again.
Emmie
Stayed 2 nights in Jul 2023
Response from Abel on Jul 27, 2023
Dear EmmieThank you so much for taking your time to leave the feedback. Regarding the closing of the area, it is the police that decides what when and where and unfortunately is not up to us. They decided to close it in that particular way that week and we have not been noticed in advance either, we will do our best to work in the best way for the next time, we are sorry for the inconvenience.Best regards
It was everything awesome!!! For sure I’m choosing again and again this hotel
Sarah
Stayed 6 nights in Jul 2023
Response from Abel on Jul 25, 2023
Dear Guest, Thank you so much for taking your time to leave us a review.Have a wonderful day and we hope we will welcome you back again soon.Best regards.Front Desk Team
Location is superb, right next door to the Friends Arena where the Swedish National Team was playing the day (I arrived June 2023); and next door to the Mall of Scandinavia. Really excellent location. Exercise room was decent (perhaps could be bigger given the expansive and sprawling hotel complex that it is). It has kids play area. The lighting system in the room is tied to your card key, which is neat. Breakfast was great, with varieties. The proximity to the mall means that your shopping
needs and dining are well take care of.
As someone visiting from North America, I was a bit surprised that some of the small things (like body lotion, room chairs) that I am used to in NA hotels were missing. I also forgot to bring an electrical outlet adaptor for my laptop; it would be great if the hotel could have some adaptors (they must expect N Americans!)
Otherwise, a very pleasant experience and would likely visit again if I am in the neighbourhood.
Olasunkanmi
Stayed 3 nights in Jun 2023
8/10 Good
Michael, Denver
Travelled with family, Travelled with partner, Travelled with group
The hotel itself was OK but the rooms were very small by American standards.
I spent 45 minutes trying to check in. At first they told me some of my Expedia reservations were canceled. We finally resolved everything when I stopped using the Itinerary number and used the confirmation numbers instead.
Michael
Stayed 1 night in Jun 2023
Response from Abel - Front Desk on Jun 25, 2023
Dear MichaelThank you so much for your stay at Quality hotel Friends.We are very sorry to know that the rooms were not up to your expectations, but I am happy to hear that the reservations well fixed in the end. We will definitely take your feedback and share it with the management team to further improve from now on.We hope we will welcome you back some day.Best regards.
Hello Mark and thank you for your nice feedback! We are delighted that you enjoyed your stay and looking forward to welcoming you to Quality Friends again soon. Have a fantastic start of the week :)
The room was clean and all staff were very helpful and friendly. Very nice breakfast buffet. The hotel is only five minutes walk from Mall of Scandinavia and a short drive from Gamla Stan. Very convenient.
Roxana
Stayed 4 nights in Apr 2023
Response from Tilde on Apr 11, 2023
Thank you for taking the time to write. Lovely to hear that you enjoyed your stay!
Response from Jasmina, Front Office on Nov 21, 2022
Dear guest,Thank you for taking a moment to share your experience at Quality Hotel Friends.We are very pleased to see that you enjoyed your stay with us and we hope to be able to welcome you back in the near future!
Very nice hotel but I suffered from bed bugs with bites all over my body.
on the neck, legs, feet and my back.
hotel said no bed bugs found, I am not surprised as they would not want bad publicity!!!!
Hotel said that I would have picked them up at the airport or on my flight,,,,yeh with two layers of clothing, socks and coat.......really
It is close to a mall and easy access. But the beds were too small, we booked the room for 4 people but were provided beds where only 2 people could sleep.
Ching
Stayed 1 night in Oct 2022
Response from Arthur on Oct 6, 2022
Hi, thank you for taking time to leave a review! We appreciate your feedback and really sorry that the stay was not up to your expectations. We hope that the rest of your stay was pleasant and that we will see you here again! Best regards Arthur, Front Desk
Internet did not work the entire stay. The thermostat wasn't adjustable and the room was really warm.
Michelle
Stayed 3 nights in Sep 2022
Response from Jasmina, Front Office on Sep 26, 2022
Dear guest,Thank you for choosing Quality Hotel Friends and taking your valuable time to put down your latest impression.We are really sorry about the Wi-Fi and the thermostat not working properly. Please accept our sincere apologies for the inconvenience it may caused.In order to improve these areas we will follow up on your feedback to see what went wrong. We really appreciate you informing us about the problem.Have a nice evening.
I had a good stay- only for one night. The Room was very small and without a window but served the purpose of a good nights sleep. Close to the city and shopping.
IDA
Stayed 1 night in Aug 2022
Response from Front Office on Aug 21, 2022
Hello Ida!Thanks for your feedback. We're som glad to hear that you had a nice staying! You are very welcome back to us again
החדר היה גדול ומרווח. ארוחת הבוקר הייתה עשירה וכיפית. אבל, המקום של המלון רחוק מהמרכז. הם טוענים שזה כ 20 דק עם הרכבת וכו', אבל זה דיי מסרבל את העניין ואת הכיף של הטיול.
המלון דיי מבודד. יש לידו קניון גדול ואת הארנה להופעות וזהו.
אני החלטתי אחרי 2 לילות להחליף למלון במרכז העיר ואין ספק שזו הייתה החלטה שעלתה יותר כסף, אבל זה היה שווה את זה.
If you are ever at an event at the friends arena this is where you need to stay. Helpful staff who just couldn’t do enough for us regardless of how busy they were