Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Dear Jonathan, We very much appreciate your comments regarding your stay at the Novotel Saint Petersburg Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Next time we will help you with the TV. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teterin Artem Front Office Manager

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Dear Lilia, Thank you for the review! I will share your comment with our F&B Manager. We will be waiting for your next visit. Teterin Artem Front Office Manager

Добрый день! Благодарю вас за выбор нашего отеля Novotel St. Petersburg Centre. Нам всегда очень приятно получать высокие оценки наших гостей. Обязательно приезжайте еще, будем вам рады. С уважением, Артём, нач. службы приёма гостей

Hi there! Thanks a lot for your feedback! Good to know that you loved your stay with us!

Hi there! Thanks a lot for rating Novotel St. Petersburg Centre on Expedia.com!

Dear guest, thanks a lot for your feedback! It's a pleasure to get such a positive review. Good to know that you loved your stay with us. Best regards and see you soon!

Hello there! We're happy that you loved your stay with us!

Hi there! Thanks a lot for rating our Novotel on Expedia!

Hello here! Thanks a lot for rating us on Expedia!

Hi there! Thanks a lot for your feedback! We're happy to hear your compliments to our staff! Hope to see you soon!

Dear EJ, Thanks a lot for choosing Novotel St. Petersburg Centre. It's good to know that you loved our hotel and we hope to see you again! Best regards, Kirill, Front Office Manager

Dear Sir/Madam, thank you for your feedback. Unfortunately we're not able to identify neither you nor your room number this is why I can't give you a more detailed answer. Would you please write us directly so we could pay proper attention to the problem. In fact, nobody addressed us with this issue recently which makes it a little bit more difficult.

Hello and thanks for your feedback! We will start renovating the hotel on the 18th of November. I'm sure you would love the new more ergonomic design. Looking forward to seeing you again/

Dear Jennie, Greetings from Novotel St. Petersburg Centre. Thank you very much for choosing Novotel for your stay in St. Petersburg and taking the time to share your experience with us. We always encourage feedback from our guests as it helps us to improve and enhance your future stays. We have acknowledged your comment regarding the water drainage and we would like to sincerely apologize for the inconvenience you encountered. We have followed up with our Engineering department for further optimization. Moreover, we are determined to arrange further staff training in order to deliver a truly proactive and personalized service. We wish to make Novotel St. Petersburg your preferred host for its service and quality. Again, we apologize that we did not meet your expectations on this occasion and we do hope that you can give us another chance to make things right. Warm regards, Albina Galieva Deputy Front Office Manager

Dear José Luis! Thanks a lot for rating us on hotels.com. It's a pleasure to know that you loved our hotel. Best regards and hope to see you soon in Novotel St. Petersburg Centre!

Dear guest, thanks a lot for rating us on Expedia. Good to know that you loved your stay with us.

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon! :)

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Hi there! Thanks a lot for your feedback on your recent stay with us. It's good to know that you loved your stay in our Novotel! Best regards,

Dear Saad! Thanks a lot for your feedback! We're happy that you loved your stay. Hope to see you back again. Best regards, Kirill, Front Office Manager

Dear Guest! Thank you for taking the time to tell us about your experience at the Novotel Saint Petersburg Centre. I am sorry that your experience did not meet your expectations. Could you please express the details you didn't like. It's very important for us. Дорогой Гость! Спасибо, что нашли время рассказать о Вашем пребывании в Новотель С-Петербург Центр. Мне жаль, что наш отель не соответствовал Вашим ожиданиям. Не могли бы Вы обьяснить в деталях, что не понравилось.

Dear Melinda! Thanks a lot for choosing Novotel and your good comments. We're happy to know that you loved your stay with us! Hope to welcome you back soon

Thanks a lot for choosing Novotel and your good comments. We're happy to know that you loved your stay with us! Special thanks from Ms A and P ^_^

Dear Klara! Thanks a lot for choosing Novotel and your good comments. We're happy to know that you loved your stay with us!

Hi there! Thanks a lot for choosing Novotel St. Petersburg Centre! Good to know that you loved your stay with us.

Dear Sonia! Thanks a lot for choosing Novotel and your good comments. We're happy to know that you loved your stay with us!

Dear Steve! Thanks a lot for choosing Novotel and your good comments. We're happy to know that you loved your stay with us!

Dear Yong Hua, thank you very much for your review. It's a big pleasure to know that you loved your stay with Novotel St. Petersburg Centre. I hope you will come back to our hotel very soon. Best regards, Kirill, Front Office manager

Dear guest! Thank you very much for your comments! It's a pleasure to know that you loved your stay! I hope to see you again with us very soon!

Hi there! Thanks a lot for the rating! It's good to know that you loved your stay!

Greetings from St. Petersburg! I'm happy to know that you loved yous stay with Novotel. Thanks a lot for the compliments. We're trying to do our best to make you feel comfortable! Hope to see you back very soon!

Dear Khaled, We do our best to make sure taht each guest feel like at home at our hotel and you praise is th best reward for us as we realise that our guest really appreciate our efforts. Best Regards,

Dear tyler, We are glad you enjoyed your stay. We hope that in future you will visist again our city and will become also our guest. Best Regards,

Dear Andrew, Thank you very much for high score. Its a pleasure for us to know that you enjoyed your stay and we do hope that we will have a chance to welcome you ack in our hotel in future. Best Regards,

Dear Khaled, We do our best to make sure taht each guest feel like at home at our hotel and you praise is th best reward for us as we realise that our guest really appreciate our efforts. Best Regards,

Dear Yevgenia! Thank you very much for your review. It's important for us to know your opinion. I am terribly sorry that we did not manage to solve these issues during your stay and I would appreciate you to contact us directly so we could identify the room where you stayed. This would help us to improve the services and equipment. Thanks a lot for sharing your experience and please accept our apologies.

Hi there! Thanks for rating us on Expedia! Good to know that you loved our hotel! See you soon in St. Petersburg

Dear Sagi, thanks a lot for your rating to Novotel. It's a pleasure to know that you loved your stay! Best regards!

Hi there! Thanks a lot for your feedback regarding your stay with Novotel St. Petersburg! Good to know that you loved your stay!

Hello Dinesh! Thanks for so many compliments to our hotel. Hope to see you back in Novotel St. Petersburg Centre! Best regards, Kirill, Front Office Manager

Hello and thank you very much for your comments. It's all true what you mention :) Good to know that you loved your stay with us! Hope to see you back in Novotel St. Petersburg Centre

Greetings from St. Petersburg! Thanks a lot for your comments. It's good to know that we managed to meet your expectations. Also thenks for the compliments! :) Hope to see you again! Best regards,

Hello Eddie! We're happy to know that your visit to Saint Petersburg was as good as you expected. Me and my team in Novotel wish you the very best and hope to see you back soon!

Hello and thanks for your comments! Unfortunately there was a little malfunction of hot water supply but we managed to fix it. Sorry for the inconveniences. I hope id did not spoil your stay much.

Hi David! Thanks a lot for rating us on Expedia! Good to know that you loved our hotel!

Hi there! Thanks a lot for your kind review. It is so good to know that you loved your stay in Novotel St. Pete. Thanks for the compliments and for the high rating! Best regards, Kirill, Front Office Manager

Dear Irene, Its a great pleasure to know that you enjoyed your stay at Novotel St.Petersburg Centre. Thank you for appreciating the comfort of the room and our hospitality. We do hope that in future we will have a chance to welcome you again in our hotel. Best Regards,