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Reviews of Demetra Art Hotel

4 out of 5
Demetra Art Hotel
Vosstaniya Street 44, St. Petersburg

Reviews

9.0

Wonderful

Rating 10 - Excellent. 84 out of 157 reviews" "
Rating 8 - Good. 63 out of 157 reviews" "
Rating 6 - Okay. 8 out of 157 reviews" "
Rating 4 - Poor. 1 out of 157 reviews" "
Rating 2 - Terrible. 1 out of 157 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Yosi

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 8 nights in Sep 2019
Response from Alyona Ovseichik on Oct 1, 2019
Dear Yosi! Thank you for choosing of Demetra Art Hotel! We will wait you again! Best regards, Front office manager Alyona Ovseichik

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 9 nights in Aug 2019
Response from Alyona Ovseichik on Aug 13, 2019
Dear Guest! Thank you for your 5 star review! Thank you for choosing of Demetra Art Hotel! Best regards, Front office manager Alyona Ovseichik

10/10 Excellent

Ed, Los Angeles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very comfortable. Very close to a metro stop and bus 22. Staff has been extremely helpful, I had a problem with my credit card and could make any collect call from my phone. The nice lady at the front desk dialed for me to call the US, I was on hold for a long time, long store short, score 1 for Demetra and 0 for my Chase card.
Stayed 4 nights in Jun 2019
Response from Alyona Ovseichik on Jul 8, 2019
Dear Ed! Thank you for your positive feedback and pleasant comments! We all hopу to see you again in Demetra Art Hotel. Kind regards, Front office manager Alyona Ovseichik

10/10 Excellent

Verified traveller

Stayed 3 nights in Jun 2019
Response from Alyona Ovseichik on Jun 18, 2019
Dear guest! Thank you for your evaluation! Best regards, Alyona Ovseichik

8/10 Good

Verified traveller

Stayed 4 nights in May 2019
Response from Manager on Jun 12, 2019
Dear guest, Thank you for your evaluation! Best regards

10/10 Excellent

Alexey, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a pleasant part of town with walking distance to metro station. The room was nicely appointed and had a large balcony (ask for room 704). Great for a weekend trip to St. Petersburg and very reasonably priced! Will stay again.
Stayed 3 nights in Nov 2018
Response from alyona ovseichik on Nov 9, 2018
Dear Alexey! Thank you for your detailed feedback about the recent experience at Demetra Art Hotel! We deeply appreciate your comments and feel very proud that our hotel met your expectations and you enjoyed your stay. Thank you for choosing Demetra Art Hotel! We are always glad to see you in our hotel! Warm regards, Front office manager Alyona Ovseichik

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice for St Petersburg
This is a great choice for St Petersburg. The price is outstanding for the level of comfort, design and service. Staff are very friendly and helpful. Breakfast is satisfactory. Very close to a metro station and only a five minute drive to the Moscow Train station if you’re coming or going from there. Would definitely stay again.
Stayed 5 nights in Sep 2018
Response from Alyona Ovseichik on Oct 1, 2018
Dear Guest! Thank you very much for taking the time to share your feedback! We deeply appreciate your comments and feel very proud that our hotel met your expectations and you enjoyed your stay. Thank you for your highly appreciate of hotel's location,rooms, service and staff work. We will be glad to see you again! Kind regards, Front office manager Alyona Ovseichik

8/10 Good

Roger, Windsor, UK

Liked: Cleanliness, staff & service
Reasonable Value
We had a reasonable room on the 6th floor. The door staff and receptionist were helpful and the room adequate with a good bed and excellent bathroom. Mini-bar drinks were reasonably priced. The television did not work at all and was not fixed following our reporting it. Breakfast was just about adequate and not up to the standard expected from a 4* hotel. They need to work on making the bar sitting-out area more attractive but I'm sure there are plans.
Stayed 1 night in Jul 2018
Response from Alyona Ovseichik on Aug 2, 2018
Dear Roger! Thank you very much for your feedback! Moreover thank you for your highly appreciate of staff work and room's equipment.. It is a pity that the quality of breakfast seemed to you not high enough. We have several types of breakfast. Next time try, for example, a continental breakfast, Maybe you wll like it more:). We apologize for the fact that your TV did not work. We didn't know about this problem. Our engineers work 24 hours and are ready to help at any time. Please, next time on any issue, contact the reception and we will surely help you. Thank you for your opinion and for choosing Demetra Art Hotel! We will be glad to see you again in our hotel. With kind regards, Front office manager Alyona Ovseichik

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location. Not sure about general price fluctuations, but I found it to be a good value during the World Cup. It's in a great neighborhood filled with nice bars, cafes, restaurants. The streets are lined with artful, old-world architecture. It's within relatively easy walking distance to the Winter Palace and canals and other nice sights. Very easy walking distance (maybe a block) from a metro station. I never used the Metro. Walked everywhere, except when it was raining or to get to the train station with luggage. In those cases, I went by ride share, which was very affordable. If the price looks too good to be true, book it, because it's a charming, convenient place to stay.
Stayed 3 nights in Jun 2018
Response from Alyona Ovseichik on Jul 6, 2018
Dear Guest! Thank you very much for taking the time to share your feedback! Thank you for your highly appreciate of hotel's location and quality of service. Our pricing policy is really very democratic and we are glad that you appreciated it. We will be happy to see you in our hotel during your next visit in Saint- Petersburg! Warm regards. Front office manager Alyona Ovseichik

6/10 Okay

alireza

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Very bad reception service. One of the worst i have seen. Good area, weak facility, bad rooms.
Stayed 4 nights in Jun 2018
Response from e.ovseichik on Jun 20, 2018
Dear alireza! Thank you for your feedback! Your opinion is very important to us. I was very glad to meet you and discuss the problems you encountered during your staying. It is unfortunate that you did not appreciate the reception service just because during the period of World Cup we could not provide you with an early check-in and late check-out. It really was impossible, because the hotel was fully booked. I was very surprised that you wrote "bad room".When you checked out , you told me that the room was very comfortable. As we agreed, we will wait for you again, after the end of the World Cup. Next time we will cosider all your individual wishes. Best regards, Front office manager Alyona Ovseichik

10/10 Excellent

Edith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel...so-so breakfast.
Really interesting art deco hotel close to a Metro station. Staff are helpful. Would have appreciated more variety at breakfast time.
Stayed 3 nights in Jun 2018
Response from e.ovseichik on Jun 14, 2018
Dear Edith! Thank you for your feedback! I'm very pleased that you liked our location and hotel's design. Thank you for your opinion about breakfast! We will be happy to see you again in Demetra Art Hotel. Best regards, Front ofiice manager Alyona Ovseichik

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in SPB
I stayed several times, great service, early check-in was arranged on availability, and free room upgrade.
Response from e.ovseichik on Apr 16, 2018
Dear Guest! Thank you very much for your feedback! Thank you for your highly appreciate of quality of service/ We will be glad to see you again in our hotel ! Hope to see you soon! Kind regards, Front office manager Alyona Ovseichik

8/10 Good

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel
Great hotel. Good area. Close to Metro. Breakfast was a bit ordinary, but ok.
Stayed 7 nights in Jun 2017

8/10 Good

Maritere, Palm City, FL

Liked: Cleanliness, staff & service, room comfort
Nice hotel, clean and acceptably comfortable. Front desk is very nice but it closes sometime during the night and if you need anything you'll most likely have to wait until the next day. Not as centrally located but still walking distance to main attractions, about a mile away or so to the Hermitage, the Church of the Spilled Blood or The Fabergé museum.
Stayed 4 nights in Jun 2017
Response from e.ovseichik on Jul 6, 2017
Dear Maritere! Thank you very much for taking the time to share your feedback! Thank you for your highly appreciate of hotel's location and staff work ! I want to note that the reception service works 24 hours, the administrator is ready to help you at any time of the day or night! We will be glad to see you again in our hotel! With best regards, Front office manager Alyona Ovseichik

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Te hotel staff was extremely nice, helpful and friendly. Romm is clean and bed is very comfortable. The hotel is very closer to a metro station, however, it is quiet a travel to every attraction in the city due to the need to change lines.
Stayed 4 nights in May 2017
Dear guest ! Thank you very much for taking the time to share your detailed feedback! Thank you for your highly appreciate of staff work and rooms ! We hope to see you again in our hotel ! With kind regards, Front office manager Alyona Ovseichik

6/10 Okay

Gil, Israel

Liked: Cleanliness, staff & service
Hotel near the center.
Located near public transportation (metro), 20 min from the central train station. The room we had was small, looks like a single room that made made a double. Many restaurants nearby, good for cheaper breakfast, then the hotel...

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and very helpful staff! Convenient location. We enjoyed our stay and would recommend this hotel to others
Response from Eugeniya E. on Jul 20, 2016
Dear Guest, Thank you for choosing Demetra Art Hotel! We appriciate your feedback. Thank you for mentioning our convinient location and for warm words on our staff. We are looking forward to welcoming you back to Demetra Art Hotel! Best regards, Eugeniya Erdman, Guest relations manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It turned out to be quite nice hotel, better than expected. In addition, I was upgraded to a larger room so it was a very pleasant experience overall.
Response from Eugeniya E. on Jul 20, 2016
Dear Guest, Thank you for staying with us! We are glad to know that had such a positive experience at Demetra Art Hotel. Our staff is working hard to meet guests expectations and it is pleasure to know that we are successful in it. We looking forward to welcoming you back to Demetra Art Hotel. Best regards, Eugeniya Erdman, Guest relations manager.

10/10 Excellent

Bob, Minneapolis, MN USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First rate, reasonably priced hotel
The Demetra is a very fine, friendly, helpful, clean, most reasonably priced hotel which met all my needs in St. Petersburg. It is quite close to a metro station, which makes it easy to get around the city. Staff was very considerate and knowledgeable, giving me excellent restaurant recommendations, helpful directions and very fine service. The hotel's food in the restaurant and the bar was also very fine. I would definitely stay here again.
Response from Eugeniya Erdman on Jan 18, 2016
Dear Bob, Thank you for your feedback. We are glad that our location and sevices met you expectations and our suggestions were useful. Positive comments about our staff are highly appriciated. We are looking forward to welcoming you back to Demetra Art Hotel! Best regards, Eugeniya Erdman, Guests relations manager

8/10 Good

Ferdih

Liked: Cleanliness, staff & service, room comfort
Very good relation price to quality
A very good hotel between three and four stars. Very good staff well speaking English.

8/10 Good

Errol, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perestroika prevailed
We had two bookings at this hotel. You may note that I gave a review of this hotel just over a week ago. That review would not recommend this hotel. That said, our second stay at this hotel proved to be a stark contrast to the earlier visit. Perhaps the management and staff had read my previous review - but the second booking was completely different. This time the staff could not do enough for us, the drains were not an issue, the heating in the room was sorted out, and the leaking shower was fixed. Yes - our second booking was in the same room. The stay completely changed my opinion of this hotel. And if the difference in service had something to do with my earlier criticisms - it could be argued that this is a hotel that takes the feedback of its guests seriously. Something to be admired. So based on our second stay - I would recommend this hotel. I stand to be corrected, but I think Perestroika means to improve in Russian. This hotel did that very quickly.

2/10 Terrible

Errol, London

Disliked: Staff & service, property conditions & facilities
Stalinist Staff
To be fair, check in was great - and on first impressions the room was pleasant. However, later on we discovered that the room was unbearably hot, the drains stank, the water pipes were noisy and our shower leaked. One of the receptionists hung up the phone on our son - who had called them for a valid reason. After that, we helped ourselves to some towels from a housekeeping trolley in the corridor, to mop up the pools of water on the floor. The reaction to this was being confronted in a very offensive fashion, reminiscent of Russia's days of old, by a member of staff. I am not too sure what other travellers will think - but being a guest at a hotel like this, one does not expect to be treated like a suspect in a crime, for such a small matter. On top of all this, the hotel is not as central to everything as I had thought it would be. There were no tea and coffee facilities in the room (which might not please some people. The walkway immediately outside the entrance to the hotel smells like a sewer (something I admit they are unlikely to have any control over). But ultimately, we really felt like we were being watched all the time. Just having to justify every request, can put a downer on a stay. "Can we have some toilet paper sent up to the room please?" - "Why?" - "Take a wild guess!"

10/10 Excellent

Boris T.

Liked: Cleanliness, staff & service, room comfort
10 day stay
Very clean hotel, friendly and professional staff. Included breakfast had a lot of choices and quality was very good as well. Would come back for sure!

10/10 Excellent

Alejandro , New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Great service! Compared with the price I paid, the hotel is in great conditions.

10/10 Excellent

Jane G.

Liked: Cleanliness, staff & service, room comfort
Great hotel in superb location
Big, comfortable, warm, quiet rooms. Good food, 24 hour bar. Fantastic 3 nights!

10/10 Excellent

Mikhail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Mikhail K.

Liked: Cleanliness, staff & service, room comfort
Awesome family trip
We are like every thing. It was great experience. Service great.

8/10 Good

michael, melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good sleep in a nice location
The room was clean and bright. Breakfast was pleasant with plenty of eating options. Shower space was rather small but the bed was very comfortable. It would have been helpful if the staff had been more aware of the various tour options available in the city.

8/10 Good

Shawn, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern looking renovated hotel
This hotel is in a convenient and safe neighborhood, 3 minutes walk to subway (Metro) station. The building and the room was quite clean and newly renovated. Washroom was very clean. Our room was on the front side facing the main street but thanks to insulated walls and the windows, the room was dead quiet. Wifi signal was quite good in the room and we got reasonably high Internet speed. The only major issue with the room was severely small storage space, drawers, and closets. We were hardly able to fit the contents of the 3 carry on's we had in the provided spaces. If you travel with 2 suit cases for example, you may have to leave your stuff in the suite case all the time.

10/10 Excellent

Liu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff and excellent hotel.

8/10 Good

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Anastasia, Helsinki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience, great hotel.
Super friendly, helpful stuff. Very cosy, clean, lovely hotel. No minuses found. In my opinion the breakfast was overpriced.

10/10 Excellent

Niall, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, great staff, great hotel.
Staff were friendly, spoke good English and were helpful. The rooms were luxurious and very comfortable. Breakfast was also very good. Would definitely come back again and was well worth the price.
Response from Eugeniya Erdman on Mar 12, 2015
Dear Niall, Thank you for choosing Demetra Art Hotel. We appriciate time you spent leaving your comments. Thank you for your positive reveiw. We are looking forward to welcoming you back to Demetra Art Hotel! Best regargs, Eugeniya Erdman Guests relations manager

10/10 Excellent

Nabil, London and Moscow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
January stay in St. Petersburg
Pleasant staff. Good quality fittings and furnishings. Lovely shower. A top hotel experience.
Response from Eugeniya Erdman on Mar 28, 2015
Dear Nabil, Thank you for sharing your positive experience which you had with Demetra Art Hotel. We are happy to know that you had a pleasant stay. We hope to see you among our guests in future. Best regards, Guests relations manager

10/10 Excellent

Miss A

Liked: Cleanliness, staff & service, room comfort
Awesome !!!!
everything was superb! The hotel is new and just 10 min to the Nevsky prospekt. Very good business lunch. I would recommend this hotel to all.

10/10 Excellent

rawturnip, York, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in an interesting city.
The price was great, there are cheaper hotels of course, but for the level of service and the location, I doubt this could be beaten. The hotel was very clean, and the staff were very helpful and spoke excellent English, something that I understand isn't always the case in Russia. The location was great too, a few minuets walk from a metro station, or about a 30 min easy walk to Nevsky Prospect and the Church of the spilt blood, and a little more to The Hermatige, We were in a larger room that had a kettle, which was great, but the smaller rooms apparently don't have this. Our room was huge and so if you don't mind losing out on a little bit of that space, and have enough Russian to order coffee at the shop over the road, then going with a smaller, cheaper room may be a better bet. One point I would make is that the breakfast can work out to be expensive. We didn't have breakfast included, because booking breakfast with the room added half again onto the price. We did have the buffet breakfast one day, which was expensive, and frankly not worth it, as it worked out 3 times the price of the cafe we had breakfast in the day before. Also, for someone from Britain at least, the selection was a little odd, as breaded chicken and frankfurters are generally not my choice at breakfast. Also, buy bottled water else where, as the bar charges 350 rub. for a litre bottle. All in all this was a great hotel, and well worth the room rate.

8/10 Good

SSerjio

Liked: Cleanliness, staff & service, room comfort
Nice stylish hotel in the city core
I visited St. Petersburg to meet my friends and spent a couple of nights there. Hotel is situated in the city historical centre so not far from everything. Room was functional and clean. My room had a door to next room so I could hear my neighbors. It was not a pleasant discovery because they could probably hear my conversations. There was high speed WiFi in rooms but with annoying login features. Reception staff was prompt and very helpful. Some of them speaks good English. Restaurant downstairs was good but service was a bit slow so plan more time for dinner there. Breakfast could be provided as a buffet (a bit pricey) or as few prearranged varieties (quite good choice). However there are a lot cafes around which provides quality breakfast until 11 am. The main entrance is right on the busy street so there was no space to park properly. Overall impression: very good quality for money paid.

10/10 Excellent

kirill, finland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel
room is small but hotel is excellent overall

10/10 Excellent

kirill, finland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel
Rooms are small, but very clean and good bed

10/10 Excellent

J Surfer, New York NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very clean and contemporary hotel
Demetra is a very nice hotel, stuff is very very friendly and accommodating, it was a pleasure meeting them. Hotel is very conveniently located across from Chernyshevskaya metro station, and quite close to Nevski prospect (citi's main ave.) Lux rooms have nice features like balconies overlooking roofs of nearby building, that was very romantic; the entire hotel looks brand new, with all the furniture and fixtures very neat clean and contemporary. Nice room designs, unique color decisions. And last but not least - it was the most affordable 4-star hotel in the city!

10/10 Excellent

Tom, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Good locations, close to everything. Helpful friendly staff in what can be a confusing place! Quality rooms also.

10/10 Excellent

Ruby, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great boutique hotel in a central location
Great little hotel, very new and clean, stylish, good central location but away from the mass tourist groups (big plus!), more of a real St. Petersburg. Stuff is great, very helpful and friendly, everyone speaks english. For those needing visa to Russia, they happily provide the required stay confirmation form for the visa with immediate turnaround. Restaurant is also very good. Strongly recommend. :-)

8/10 Good

George, Washington

Liked: Staff & service, property conditions & facilities, room comfort
nice hotel in a nice neighborhood
the room is very good if you don't look too often from the window - the view of the trash cans in the yard is not very appealing, but it's quiet, which probably would not be the case if the view was onto the street with traffic. i graded the cleanliness only 3 because i noticed a hair here and there in the bathroom when i just got in. there was a glitch in the hotels.com order - i made an order including breakfast but somehow it got lost on the way to the hotel so it was a bit upsetting and annoying to call hotels.com and rectify this mistake the first thing once i got into the hotel, but all is well that ends well. the internet worked perfectly well until the last couple of hours before my departure. the buffet breakfast is very good but if it's not included it's too much (~USD 30). the location is very good and central, close to a metro station, several buses and is a walking distance to many interesting places in St. Pet.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
well location
great stay

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Violet, San Francisco,CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and great location
We stayed 3 nights in this hotel . I picked it because of location , based on photos and some reviews. It is an old historical building , completely remodeled inside, everything is new , clean and comfortable . We had a standart room for 2 , cute with big windows .This hotel is very close to many attractions in the city, many good restaurants close by, metro station around a corner . Surprisingly it was a free place to park a car in front of the hotel each night ...

8/10 Good

S.V.

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good except the bathtub.
I was staying in a superior room with a double bed. My suite was very clean, with new furniture and nice modern bathroom. The color theme of the room was red + white. The room furniture had classical style. The water pressure in the shower was high, so I could shower fast and convenient. My big complain about the room was that the drainage of water in the bathtub was broken, and so water was going down very slowly and therefore I had to take shower half way up to my knees in dirty soapy water. Already the next day somebody came in to remove the part, which controls how fast water goes down, and so the problem disappeared. Also I did not appreciate the light switch system in my room: every time I had to switch randomly all the switches to find the right one. When nobody is in the room (the key card is not in the special slot), everything powers down (including electrical outlets), which saves energy but I could not charge my laptop while being away from my suite. The hotel is located in the center of the city with plenty of non expensive cafes around, including a pie place which (I think) works 24 hours a day. A subway station is about 5 minutes away from the hotel. Wi-Fi Internet worked just fine and was fast but it did require periodic reactivation of the connection.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable rates and fine accomodations
A short walk (5 mins or less) to the metro, with convenience (24-hour stores, coffee shops, restaurants, etc) also within a few blocks. Could be closer to the center of town, but could be a lot more expensive - and the staff couldn't have been friendlier, nor more helpful. Hotel's restaurant was mixed - had a very boring pasta dish and a good/not great piece of sea bass - but the free breakfasts were fine.