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Reviews of Elephant Lake Hotel

3 out of 5
Elephant Lake Hotel
3 Mullett Street, St Lucia, St. Lucia, KwaZulu-Natal

Reviews

7.6

Good

Rating 10 - Excellent. 19 out of 68 reviews" "
Rating 8 - Good. 27 out of 68 reviews" "
Rating 6 - Okay. 11 out of 68 reviews" "
Rating 4 - Poor. 5 out of 68 reviews" "
Rating 2 - Terrible. 6 out of 68 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

4.0/10

Amenities

7.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

P B

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Comfortable, very quiet and good location.
Stayed 3 nights in Mar 2022
Response from Shawn Mc Taggart - General Manager on Apr 4, 2022
Good day, Thank you for the great feedback. Looking forward to welcome you back at Elephant Lake.

8/10 Good

CS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Valentine’s
Great
Stayed 2 nights in Feb 2022
Response from Geraldine Breedt on Feb 15, 2022
Dear Guest, Thank you for taking the time to complete our review. We are please that you enjoyed your stay with us. Elephant Lake by BON Hotels team

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
St Lucia vibes
Perfectly located !!! Rooms were spacious & clean & loved the pool layout.
View from our room
spacious room with pool view
St Lucia main beach
Stayed 1 night in Dec 2021
Response from Geraldine Breedt on Feb 15, 2022
Dear Guest, Thank you for taking the time to review the Hotel. We are please you enjoyed your stay with us Elephant Lake by BON Hotels Team

2/10 Terrible

Ndumiso

Travelled with family
Disliked: Staff & service
This hotel is in a great location but completely neglected and poorly managed: inadequate linen ( 2 towels per room); Aircons in a state of disrepair, no cappuccino machine, pool area not managed ( outsiders come to swim), restaurant almost non-existent.
Stayed 4 nights in Dec 2021

2/10 Terrible

Keshen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrendous!
Pathetic customer service! 45mins to check in, 30 minutes to check out. Manager is “too busy” to address any issues. Old, dilapidated hotel.
Stayed 2 nights in Dec 2021

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Service was very bad, no one attended us when we arrived we even took keys by ourselves because there was no one at reception and also when we checked out we just left the keys, there was no one. Cockroach in our room, it was not clean even the balcony. Breakfast was fine. No fridge. Overall we was so disappointed.
Stayed 1 night in Oct 2021

4/10 Poor

Koliwe

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Fair - Wifi, damp, breakfast needs to improve
Wifi in the reception area only, not in the rooms. Staff not really friendly. We were sent to the right room and found it unbearably smelling of dump from the mat. We were given another room and it was better than the first, but it smells too. Breakfast can be nice but it was smaill portions. The hotel is nicely and centrally situated. We saw the hippos upclose. Great hotel and it can be upscaled easily. Nice swimming pool and gardens.
Stayed 2 nights in Jun 2021

8/10 Good

Lynette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place, very convenient, walking distance to shops and restaurants. Would suggest a mini fridge in rooms though.
Stayed 2 nights in Apr 2021

6/10 Okay

jean claude

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2021

6/10 Okay

Kriben

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
nhappy
Upon arrival I was sent to a room that I have not paid for. After asking and telling the receptionist about this she had told me all other rooms are fully booked and they cannot do anything. I found this very frustrating as I did not get what I paid for. The room was a king size bed what I paid for but yet I was given two single beds.
Stayed 3 nights in Mar 2021

2/10 Terrible

Darren

Stayed 1 night in Mar 2021

8/10 Good

Israel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Craig on Feb 15, 2021
Thanks for your feedback

10/10 Excellent

Mohanuoa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from Craig on Feb 2, 2021
Thanking you

8/10 Good

Aviraj

Liked: Cleanliness
Elephant Lake Hotel Review
Good stay but the hotel is not flexible with late checkout. Breakfast is not buffet and hence the service is slow during peak hours.
Stayed 3 nights in Dec 2020
Response from Craig on Jan 4, 2021
Thanks for your reply,we do need to service rooms and extra cleansing has to be done as to Covid regulations so this takes longer to clean and sanitize the rooms,hence the check out time.Buffet breakfasts are not allowed as per Government requirements through Covid.

4/10 Poor

lesley

Stayed 3 nights in Nov 2020
Response from General Manager on Dec 18, 2020
Thank you for your review, We will work hard to improve on or service levels

8/10 Good

Sheila

Liked: Staff & service, room comfort
Stayed 2 nights in Oct 2020
Response from General Manager on Nov 10, 2020
Thank you for your review

8/10 Good

Matsepo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from General Manager on Oct 14, 2020
Thank you for your review, it is appreciated

10/10 Excellent

Georgina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from General Manager on Sep 25, 2020
Thank you for your review, your feedback is appreciated

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities
Stayed 1 night in Jul 2020
Response from General Manager on Aug 21, 2020
Thank you for your review. Your feedback is noted. We will continue to work hard to constantly improve our service and facilities

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place to stay. We were one of the lucky ones to to see a Hippo coming up to the swimming pool to drink water from the pool.
Stayed 2 nights in Feb 2020
Response from General Manager on Feb 12, 2020
Thank you for your review and staying with us

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I never stay tried to cancel no response. Very hard to contact you ir cancel
Stayed 1 night in Jan 2020
Response from General Manager on Jan 27, 2020
Thank you for your feedback. I however do not understand why this is posted on the property review as all bookings and cancellations are done with Expedia. Kindly contact Expedia with regards to your cancellation enquiry

10/10 Excellent

Nhlanhla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from general Manager on Jan 27, 2020
Thank you for your review much appreciated

8/10 Good

Nokwanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from General Manager on Jan 13, 2020
Thank you for your review, it is appreciated

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
WiFi wasn’t available throughout just in The main lobby so As a traveler it was challenging
Stayed 1 night in Oct 2019
Response from General Manager on Oct 14, 2019
Thank you for your review. Your feedback is appreciated

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Stay
Very nice stay! The room was great, very nice location, close to some of the most beautiful beaches in South Africa! Definitely worthwhile.
Stayed 4 nights in Sep 2019
Response from general manager on Oct 1, 2019
Thank you for your review. It was a pleasure sharing our area with you

8/10 Good

David, Kinshasa

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable hotel in the center of St. Lucia. Good amenities and attractive grounds. Good option for a budget stay.
Stayed 1 night in Sep 2019
Response from General Manager on Sep 26, 2019
Thank you for your review. It was a pleasure welcoming you

6/10 Okay

Robert

Liked: Staff & service
Disliked: Cleanliness
Elephant Lake Hotel
While the hotel is well situated, our room was not particularly clean. The room/hotel could use some updating. WIFi does not work in the rooms but only in select places.
Stayed 1 night in Sep 2019
Response from General Manager on Sep 23, 2019
Thank you for your review. The Hotel offer complimentary WIFI in public areas

8/10 Good

Thore

Liked: Cleanliness, staff & service
Good, but upgrade with wifi in rooms.
Wifi in reception area only is not what you expect of a hotel and can easily be upscaled. Otherwise a nice experience.
Stayed 1 night in Aug 2019
Response from General Manager on Aug 9, 2019
Thank you for your feedback it is appreciated

10/10 Excellent

Sarel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hippo’s on the lawn.
Best position in St Lucia. Saw Hippo’s on hotel grounds twice. Gardens and pool area make this one of the best options for a short stay. The rooms, although not huge, were serviced and kept neat and clean. Restaurant food compared with the best you will find in town. Portions were generous, and the service better than expected. Overall good value. Breakfast choices would satisfy most travelers. Wi-fi was slow, but adequate. We stayed in self- catering apartments in St Lucia previously, but this is without a doubt the best option for short stop-over. The highlight of our stay was seeing the hippo up close, grazing right next to the hotel pool.
Stayed 3 nights in Aug 2019
Response from General Manager on Aug 6, 2019
Thank you for your review, your feedback is appreciated

8/10 Good

Thembeka

Liked: Cleanliness, staff & service, room comfort
Shower in the room wasn't working and we were not informed . Dining set up, not ideal. all else was good
Stayed 1 night in Jun 2019
Response from General Manager on Jun 26, 2019
Thank you for your feedback. It is well noted and appreciated.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last 3 nights of the holiday
Nice 3-day stay, in a very comfortable, friendly hotel. Ideal location, by the river and a very short walk to the numerous restaurants in the small town. Good, spacious rooms, which are kept very clean, but without any wifi (which was only available in the restaurant, reception and the bar). Breakfast had plenty of options and the friendly staff were able to assist with any local suggestions. The hippo tour was a bit disappointing but we did see a couple come close to the hotel pool. We'd highly recommend a day up at Cape Vidal - fantastic place.
Stayed 3 nights in Apr 2019
Response from General Manager on Apr 30, 2019
Thank you for your review, Your feedback is valued

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hippo land
Excellent hotel ,, great location in a beautiful spot . Lovely safe main st ( McKenzie rd )to browse and shop
Stayed 1 night in Mar 2019
Response from Deon Steyn on Apr 3, 2019
Thank you for your review and for staying with us

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
St Lucia
Fantastic area , hotel is ideally located ,, staff very friendly and professional , especially the front desk , with Vivian and Lisa excelling .
Stayed 2 nights in Mar 2019
Response from Deon Steyn on Apr 3, 2019
Thank you for your review, it was a pleasure welcoming you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019
Response from Deon Steyn on Mar 14, 2019
Thank you for your review. It was great having you stay with us!

10/10 Excellent

SANDRA, St. Lucia, QuaZulu Natal, South Africa

Liked: Cleanliness, staff & service
Clean and well maintained. Our room is very pleasant and totally adequate. Bathroom spotless and spacious too. Nice!! Amazing restaurant with friendly staff and great food. Gardens and pool area is gorgeous and we will definitely recommend this hotel to friends and family. Thank you.
Stayed 1 night in Mar 2019
Response from Deon Steyn on Mar 14, 2019
Thank you for your review, your feedback is appreciated.

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elephant Lake
Staff very friendly and wilking to help
Stayed 4 nights in Jan 2019
Response from General Manager on Jan 30, 2019
Thank you for your review, it is much appreciated.

10/10 Excellent

Andile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018
Response from General Manager on Nov 7, 2018
Thank you for your review. Your feedback is appreciated

10/10 Excellent

Kaveeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing 2 night stay!
Elephant Lake hotel is situated perfectly in St.Lucia within walking distance to all restaurants and stores.While the room was comfortable we ould of preferred a queen size bed instead of 2twin beds pushed together. The telephone in the room was not operational meaning we had to keep walking to reception for any assistance. We booked activities through the hotel which were absolutely amazing and we really appreciate the hospitality from the hotel as well as our amazing game drive guide, Sipho. The game drive and sunset boat cruise along the estuary is a must! Breakfast was good.
Stayed 2 nights in Sep 2018
Response from General Manager on Oct 3, 2018
Thank you for your review. It was great having you stay with us and we look forward to welcoming you back.

8/10 Good

Ambigay

Convenient and comfortable
This was an overnight stay in St.Lucia to go on the hippo/croc boat cruise. Very convenient location to the jetty (3 minutes). Room was comfortable and breakfast was well-prepared. There is a restaurant but the dinner menu was not displayed anywhere so we went out. The gardens are beautiful with a lovely pool.
Stayed 1 night in Sep 2018
Response from General Manager on Sep 12, 2018
Thank you for your review. Your feedback is greatly appreciated

8/10 Good

Nancy

Only bad thing we left the window open and. Monkey stole my husbands bar of chocolate!
Stayed 3 nights in Aug 2018
Response from General Manager on Sep 6, 2018
Dear Nancy Thank you for your feedback. Much appreciated, sorry about the chocolate!

10/10 Excellent

Malenhle, Pietermaritzburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elephant Lake Visit
The place is perfect and the service is wonderful.
Stayed 1 night in Aug 2018
Response from General Manager on Aug 15, 2018
Thank you for your review. Your feedback is appreciated

8/10 Good

timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
elephant lake hotel
great 5 nite stay. Didn't have a car, would have made it a lot easier to get around. Beaches are stunning miles of sand. You can base a safari/beach vacation here. Hotel is located walking distance to all services. staff was very helpful.
Stayed 5 nights in May 2018

8/10 Good

Odd Magne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An overall good experience with no complaints. Everything worked out nice.
Stayed 7 nights in May 2018
Response from Deon Steyn on May 25, 2018
Thank you for your review. It was great having you stay with us

6/10 Okay

Kimberly

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
good 3 star hotel in the middle of town. They could do a lot better with some management inovation etc
Stayed 2 nights in Jan 2018
Response from Elephant Lake on Mar 1, 2018
Thank you for your review, your feedback is well noted and appreciated.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
We loved the location and the lovely gardens overlooking parts of the estuary.The Hotel serves a super breakfast in their airy dining lounge that leads out onto the garden.Upstairs is a great place to kick off your shoes and enjoy a sundowner.All in all good value for money despite a couple of things that need attention -which is par for the course in most accommodation establishments.
Stayed 1 night in Jan 2018
Response from Elephant Lake on Mar 1, 2018
Thank you for your review and it was GREAT sharing our area, facilities and services with you

10/10 Excellent

Charis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had wonderful stay at Elephant Lake Hotel, wish it could have been longer. Location was good, and the staff very helpful and friendly. Accommodation was good and comfortable. Will definitely visit again, if the opportunity arises.
Stayed 3 nights in Dec 2017

10/10 Excellent

Anastasia, Philadelphia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I recommend
Excellent hotel. In particular, I want to thank the general manager for help in resolving the organizational issues that have arisen through the fault of Expedia.

8/10 Good

Pasquale, Port edward

Liked: Staff & service, room comfort
Problem with hotel not receiving notification of our booking or payment but phoned hotels.com and resolved this. Had a very pleasant stay otherwise. Quiet and peaceful just what we needed after a hectic holiday season
Thank you for your review. Expedia and ourselves have resolved the communication problem. Thank you

6/10 Okay

Gordon, RSA

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Midweek getaway
Rooms were comfortable but cleaning of the rooms could have been better, adjoining rooms allowed the children to be close. While the hotel is located in a beautiful area with numerous activities nearby my opinion is that it is over priced.
Thank you for the review The content is well noted.

8/10 Good

Muzi, Umlazi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peace of mind
We had a wonderful time and enjoyed each moment. For peace of mind, visit Elephant Lake Hotel.
Thank you for your review. Your feedback is valued.