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Reviews of The Westin St. Louis

4.5 out of 5
The Westin St. Louis
811 Spruce St, St. Louis, MO

Reviews

8.4

Very good

Rating 10 - Excellent. 563 out of 1003 reviews" "
Rating 8 - Good. 212 out of 1003 reviews" "
Rating 6 - Okay. 93 out of 1003 reviews" "
Rating 4 - Poor. 74 out of 1003 reviews" "
Rating 2 - Terrible. 61 out of 1003 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Travelled with family
The staff was very helpful. The rooms are clean and comfortable but the best part is it’s less than a half a block from Busch Stadium. Might be a little pricey but we enjoyed the stay and will stay here again in the future.
Stayed 2 nights in May 2024

10/10 Excellent

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was excellent. Room was nice and quiet too.
Stayed 1 night in May 2024

10/10 Excellent

Tasha

Liked: Property conditions & facilities
It was a great place to stay for a week of baseball!
Stayed 4 nights in Apr 2024

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in May 2024

6/10 Okay

Alex

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Cheryl V, Brooklyn

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building exterior is very industrial but the interior is just about the typical Westin loo. It is located adjacent to the Cardinals baseball stadium but the area is very quiet which is very refreshing. The staff are exceptionally friendly and they strive to provide the service I have come to expect at the Westin. I did note all Westins are not created equal so some simple amenities were missing; for example no bath mats were available, so I had to use a towel to stand on when exiting the shower. I prefer not to use the same towel I use to dry with to place on the floor. I noted a safety issue in the room which I reported and expect it will be fixed so no one gets injured. The lighting down the hallways on the occupied floors should be a little brighter as the hallways can be a long spooky walk from the elevator to the room depending. on your room location. The staff are exceptionally nice and friendly so I did enjoy my stay and would do so again.
Stayed 2 nights in May 2024
Response from Property Management on May 6, 2024
Thank you for posting your feedback from your visit with us. We are delighted to have welcomed you as our guest, and are grateful to hear that you enjoyed your overall visit. We truly appreciate all of the feedback you've shared as well, as we are always looking for opportunities to improve. It would be an honor to welcome you back again in the future!

8/10 Good

Adrienne

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Property Management on May 6, 2024
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

10/10 Excellent

Ross

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the location of the hotel along with the nice oversized rooms.
Stayed 2 nights in Apr 2024
Response from Property Management on May 6, 2024
Thank you for sharing your experience with us and with your fellow travelers. We love our fantastic location too, and are glad to know that you enjoyed your overall stay! We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

James

Stayed 2 nights in Apr 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Property Management on May 6, 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Callie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved every bit about our stay. The view of the filed and the convience of being next to ball game.
Stayed 1 night in Apr 2024
Response from Property Management on Apr 24, 2024
Thank you for sharing your experience with us and with your fellow travelers. We love our fantastic location too, and are glad to know that you enjoyed your overall stay! We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Joyce

Travelled with partner
Liked: Amenities
Great location if you are going to Busch Stadium. Park at the hotel and walk to the game.
Stayed 1 night in Apr 2024
Response from Property Management on Apr 22, 2024
Thank you for sharing your experience with us and with your fellow travelers. We love our fantastic location too, and are glad to know that you enjoyed your overall stay! We look forward to welcoming you back to our hotel in the future.

8/10 Good

Angie

Stayed 1 night in Apr 2024

10/10 Excellent

Mitchell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience to stadium, bar
Stayed 1 night in Apr 2024
Response from Property Management on Apr 22, 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

4/10 Poor

Barry

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The best part of this hotel is Tom R. , the valet who is professional, warm, charming and helpful. The rest needs serious work. The rooms are dirty, furniture stained, light bulbs burned out and never replaced in spite of repeated requests, one elevator refused to allow us to ever press 7, the floor we were on, the entrance is dirty, empty planter boxes and crooked railings, and the "club" room was so dirty my feet stuck to the floor. And half the time the room keys don't work in their antiquated entry system. Go somewhere else
Stayed 3 nights in Apr 2024
Response from Property Management on Apr 22, 2024
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Property Management on Apr 22, 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

8/10 Good

Kasey

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
We always love staying at the Westin every year when we take our trip to St. Louis. I was a little disappointed this go around. Air was not working correctly, blow dryer smelt like it was about to catch on fire, and the big blanket and stains where it hadn’t been changed out.
Stayed 2 nights in Apr 2024
Response from Property Management on Apr 22, 2024
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

6/10 Okay

jamie

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This is my first time staying here for opening day, St. Louis Cardinals. While the hotel, the room, the workout room was clean and big and they had Peloton in their workout room, their key cards did not work all weekend so we were not able to get into our room in a timely manner nor into the Club room, nor the fitness room without going back every single time to the front desk and asking for a new key card and sometimes that would work and sometimes it wouldn’t. They just shrugged it off like it was no big deal but having to go back and forth 17 times in our stay or more was very inconvenient .
Stayed 4 nights in Apr 2024
Response from Property Management on Apr 22, 2024
Thank you for taking the time to share your feedback, Jamie. We are disheartened to hear that we fell short in multiple areas throughout your visit and that your experience did not match your expectations. We appreciate your feedback immensely and can assure you that we will do everything in our control to rectify your concerns from this recent visit. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you in the future.

4/10 Poor

DaJuan

Liked: Staff & service
Disliked: Property conditions & facilities
Not up too standards. Room was in pretty bad shape
Stayed 1 night in Apr 2024
Response from Property Management on Apr 11, 2024
Thank you so much for your sharing your concerns with us. Please accept our apologies that your room was not as comfortable as it should have been. This is not a typical experience at our property, and our team will be sure to look into your comments further and make changes where necessary. Please consider giving us another chance to serve you in the future and demonstrate the high level of service we normally provide.

10/10 Excellent

nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Property Management on Apr 9, 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excellent

Marlon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Property Management on Apr 9, 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

8/10 Good

Sondra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area of downtown seemed a little safer than some other parts. We walked everywhere and took public transportation too. Only during the day. We were in a accessible room so I am not sure if it is used often. The hairdryer was missing, a light burnt out (hotel fixed both issues) had to go to the 5th floor for ice and a microwave.
Stayed 4 nights in Mar 2024
Response from Property Management on Apr 9, 2024
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

10/10 Excellent

James

Travelled with partner
Pleased
Stayed 1 night in Mar 2024
Response from Property Management on Apr 9, 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Braxton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Property Management on Apr 9, 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a very nice stay!!!
Stayed 1 night in Mar 2024
Response from Property Management on Mar 25, 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Karen

Excellent location, very nice and clean hotel.
Stayed 1 night in Mar 2024
Response from Property Management on Mar 25, 2024
Thank you for taking the time to review our hotel. We truly appreciate all of your feedback. We couldn't agree with you more that having a good location is essential - thanks for noticing! We look forward to welcoming you back in the future!

6/10 Okay

Jennifer M.

Disliked: Property conditions & facilities
Terrible area
Stayed 1 night in Mar 2024
Response from Property Management on Mar 25, 2024
Thank you for your review. We are sorry to hear that we failed to meet your expectations during your recent stay. We truly appreciate your feedback as we are always looking for opportunities to improve. We hope to have the chance to welcome you back in the future for a more enjoyable stay.

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time. Easy walk to a lot of great sights, restaurants, and bars. Stadium and arch are right there. Hotel bar had nice cold beer and sports on all day.
Stayed 5 nights in Mar 2024
Response from Property Management on Mar 25, 2024
Thank you for sharing your experience with us and with your fellow travelers. We love our fantastic location too, and are glad to know that you enjoyed your overall stay! We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Calvin

Stayed 4 nights in Mar 2024
Response from Property Management on Mar 25, 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

2/10 Terrible

Jessica

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Broken ac and very hot room.
Stayed 1 night in Feb 2024
Response from Property Management on Mar 11, 2024
Thank you for your review. We are sorry to hear that we failed to meet your expectations during your recent stay. We truly appreciate your feedback as we are always looking for opportunities to improve. We hope to have the chance to welcome you back in the future for a more enjoyable stay.

2/10 Terrible

Camille

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Never Again
Valentine’s Day was the worst! Hotel was getting air fixed (which they didn’t mention upon check in) so there was no air in the building AT ALL! The heat was unbearable the hotel said they would comp the room I’m still waiting to receive my deposit and also my money back from hotels.com. WORST EXPERIENCE EVER
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 21, 2024
Thank you so much for taking the time to share your feedback with us. We will absolutely be discussing your points of concern with our staff. Please accept our sincerest apologies for the poor first impression; your experience is not the norm and is certainly not acceptable at our hotel. It is always of utmost importance to us to ensure that our guests and customers leave the hotel satisfied at all times. We hope that you’ll give us a second chance in the future to make up for the trouble you unfortunately experienced during your stay this time around.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in a renovated warehouse directly next door to Busch stadium. It was an easy walk to the Enterprise center from the hotel as well. The room was awesome with a very high ceiling and felt very spacious and clean. Loved everything about this hotel!
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 21, 2024
Thank you for sharing your experience with us and with your fellow travelers. We love our fantastic location too, and are glad to know that you enjoyed your overall stay! We look forward to welcoming you back to our hotel in the future.

4/10 Poor

Amanda

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, room comfort
Not too great
So we weren’t informed when we arrived that their Ac/heating system had blown out. Would’ve been kind to inform people and also not to hide an issue. The room was lovely. Was supposed to have a view of ballpark, but did not. No big deal. There weren’t many amenities that almost all Westins have like shower caps, tissues, or lotion. All have to be requested and I was told they were short staffed and out of most things due to a volleyball tournament that the city was hosting. Ok—so you’re saying you’re not prepared for this, though you should be stocked for each room? I’m confused. The first night our room was about 78 degrees and we woke hoping for a new room. 1 room was available but drawers were open, cushions were lifted and it wasn’t clean. We said no thank you. Also our room had two blown out lights, meaning the rooms aren’t inspected for damages or repairs. I made a request and it was fixed. The maintainance worker was kind and had come at 9:30am and we were still sleeping so he said he would come back at 12. Later he said he couldn’t come in because hotel policy says if you hand the do not disturb sign they can’t come in. Fair. Yet, housekeeping had made our beds and changed towels. So not sure about that. Day 2 we had to switch hotels because the heat was so extreme in our room. Westin paid for it, but honestly, it was me doing a lot of complaining/being annoying to get help. The location is great, but if anyone books there, ask ahead about any ac/heating issues.
Stayed 2 nights in Feb 2024
Response from Property Management on Mar 11, 2024
Please accept our sincerest apologies for the unsatisfactory experience you had during your time with us Amanda. We are truly sorry and disappointed to hear about the perception you are left with about our staff and accommodations. We have high expectations for ourselves and are all sorry we missed the mark on your experience. Please know that we do try to consistently deliver a superior guest experience. Should you ever find yourself back in town, please give us a chance to show you that our product and service can live up to your expectations.

6/10 Okay

Nick

Travelled with group
Liked: Cleanliness
Average stay. Less than what was expected.
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 21, 2024
Thank you for taking the time to share your rating with us. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.

10/10 Excellent

Leann

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 21, 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

4/10 Poor

Stephanie

Stayed 1 night in Feb 2024
Response from Property Management on Mar 25, 2024
Thank you for taking the time to share your rating with us. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 14, 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 14, 2024
Thank you for your review! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!

10/10 Excellent

edy

Liked: Cleanliness, staff & service, property conditions & facilities
It a very nice hotel and comfy
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 26, 2024
Thank you for your review! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!

10/10 Excellent

Kristen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall great hotel
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 22, 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

8/10 Good

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 22, 2024
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

6/10 Okay

Tie Kun

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I don't like they charge the packing for 40 dollars to the guest. White outside only 30.
Stayed 2 nights in Jan 2024
Response from Hotel Management on Jan 22, 2024
Thank you for your review. We are sorry to hear that we failed to meet your expectations during your recent stay. We truly appreciate your feedback as we are always looking for opportunities to improve. We hope to have the chance to welcome you back in the future for a more enjoyable stay.

10/10 Excellent

Brad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 17, 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excellent

Ryan

Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 5, 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Tonja

Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 17, 2024
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

6/10 Okay

Meagan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 9, 2024
Thank you for taking the time to share your rating with us. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.

8/10 Good

Ebony

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 9, 2024
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Hospitality? I think not.
I can't believe this is a Westin. Having stayed in Westins across the globe the St. Louis hotel bearing the name shows little resemblance when it comes to service, client satisfaction or managerial ability. This hotel defended their decision to schedule loud hallway carpet cleaning during the evening and nigh hours creating a loud, disruptive environment that the desk clerk and night manager refused to correct. When asked they rudely and begrudgingly changed my room (a further inconvenience). Upon checkout, the clerk was unable to print an invoice. The valet was nowhere to be seen at 6pm. It's appalling and unacceptable.
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 27, 2023
Thank you for your review. We are extremely disappointed that the service you received fell below both your expectations and our standards. All of your comments will be dealt with at a management level and relayed back to the hotel team. You deserve much better as a guest of our hotel, and we hope that you will give us another chance to demonstrate the high level of service we normally provide.

8/10 Good

Michiel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hotel Management on Dec 27, 2023
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

10/10 Excellent

Quanesha Darcell

Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 14, 2023
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.