Two Bedroom Apartment (Sofa Bed) | Private kitchen
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Reviews of SACO Jersey Merlin House

4 out of 5
SACO Jersey Merlin House
Pier Road, St. Helier, Jersey

Reviews

9.6

Exceptional

Rating 10 - Excellent. 86 out of 101 reviews" "
Rating 8 - Good. 12 out of 101 reviews" "
Rating 6 - Okay. 1 out of 101 reviews" "
Rating 4 - Poor. 0 out of 101 reviews" "
Rating 2 - Terrible. 2 out of 101 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Anita

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from amanda on Apr 14, 2024
Thank you :) We are so glad you enjoyed your stay with us, best wishes from all the team at SACO Jersey

10/10 Excellent

Lyn

Liked: Cleanliness, amenities, property conditions & facilities
I would highly recommend these apartments. I booked a studio apartment and it was way bigger than I expected and very well kitted out. The ladies on reception couldn’t have been more helpful and were very welcoming. Would definitely consider staying here again.
Stayed 3 nights in Mar 2024
Response from amanda on Apr 14, 2024
Thank you so much Lynn for taking the time to complete this Expedia survey and more than anything, thank you so much for choosing to stay with us. We look forward to your next visit! best wishes from all the team at SACO Jersey

10/10 Excellent

Lorraine

Travelled with family
Liked: Cleanliness, room comfort
One of the best places to stay in Jersey
Amazing apartment very friendly helpful staff and a beautiful well located apartment's with everything you need. we have stayed here many times and we enjoyed it every time.
Stayed 2 nights in Dec 2023
Response from Amanda on Jan 11, 2024
Thank you so much Lorraine, it was lovely to have you here and we look forward to your next visit :)

10/10 Excellent

Miss Geraldine, Lisburn

Liked: Cleanliness, amenities, property conditions & facilities
Everything was within walking space and easy for transport from the airport.
Stayed 3 nights in Nov 2023
Response from Fanny on Nov 27, 2023
Thank you so much Miss Bradley for taking the time to complete our survey, we really appreciate it and are glad you enjoyed your stay with us, it was a pleasure to have you as our guest and we hope to have the pleasure of welcoming you back. Best wishes from Fanny and all the team at SACO Jersey

8/10 Good

Raymond

Travelled with family
Liked: Cleanliness, room comfort
Great first visit to Jersey
Lovely spacious apartment with well equipped kitchen. Less than 5 minutes to harbour, shops and restaurants. Lovely lady on reception also.
Stayed 5 nights in Oct 2023
Response from amanda on Oct 30, 2023
Thank you for taking the time to complete this survey and for your kind comments. We are so glad to enjoyed your stay and hope you get the chance to visit us again one day. best wishes from all the team at SACO Jersey

10/10 Excellent

Ricky

Liked: Cleanliness, room comfort
Great location super facility’s
Stayed 3 nights in Oct 2023
Response from amanda on Oct 30, 2023
thank you!We are so glad you enjoyed your stay with us. best wishes from all the team at SACO Jersey

2/10 Terrible

Maryam

Business traveller, Travelled with family
Disliked: Cleanliness
Stayed 8 nights in Sep 2023
Response from amanda on Oct 11, 2023
So sorry you did not enjoy your time with us, and things did not work out as well as they might have, but at the same time I would like to thank you for choosing to stay with us, it was a pleasure having you with us as our guests. Best wishes from all the team at SACO Jersey.

10/10 Excellent

Norma

Liked: Cleanliness, room comfort
Short break
Fantastic welcome from Amanda. Our one bed apartment did not have much of an outlook but was spacious, clean and had everything required for our short break. Close to centre of St Helier and excellent base for exploring Jersey
Stayed 3 nights in Oct 2023
Response from Fanny on Oct 11, 2023
Thank you for taking the time to write this lovely review. We are delighted you enjoyed your stay with us and do hope to have the pleasure of welcoming you back. Kind regards from all the SACO Jersey Team.

10/10 Excellent

John

Liked: Cleanliness, room comfort
Excellent Stay at SACO Jersey
Had a fantastic stay at SACO Jersey. The apartment is in an great location and the standard of accommodation excellent. The team are very friendly and helpful and nothing is too much trouble. Highly recommended
Stayed 7 nights in Sep 2023
Response from amanda on Oct 4, 2023
thank you so much John for completing this survey, your time is really appreciated as are your kind comments. It was a real pleasure having you here as our guests, so we really hope you decide to come back and visit us soon!Hope the rest of the year works out well for you both, lots of best wishes from all the team at SACO Jersey xx

8/10 Good

anil

Liked: Cleanliness
The property had very less light and ventilation
Stayed 1 night in Sep 2023
Response from Fanny on Sep 27, 2023
Thank you for taking the time to write a review. So pleased to see you enjoyed your stay with us, it was a real pleasure having you with us as our guests and we look forward to your next visit! best wishes from all the team at SACO Jersey

8/10 Good

Marie

Travelled with family
Liked: Amenities
Centrally located, spacious, clean and helpful pleasant reception staff. Only little jiggle was I would have preferred independent bedside lights.
Stayed 4 nights in Aug 2023
Response from Fanny on Sep 2, 2023
Thank you Marie for taking the time to write this lovely review. We are glad you enjoyed your stay with us and hope to have the pleasure of welcoming you back in a none too distant future. All the best from SACO Jersey Team

10/10 Excellent

Alwyn

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Fanny on Aug 22, 2023
Thank you so much for this lovely review. We are glad you enjoyed your stay with us and hope to welcome you back in the nearest future. All the very best. Kindest regards from all the SACO Jersey Team

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Easy to access the apartment on arrival. Very welcoming greeting from Amanda in reception. Clean apartmemt with wo derfully scented toiletries in the bathroom. Kitchen well stocked with teatowels, wasing up materials so we didn't need to buy anything.
Stayed 5 nights in Jul 2023
Response from amanda on Aug 7, 2023
thank you so much James for taking the trouble to complete this review and for your comments. So glad to see you had a good stay - you can come back any time! best wishes from Amanda and all the team at SACO Jersey

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
5 minute walk from the bus station with lots of restaurants and shops in the area. Clean and tidy. Staff very friendly and helpful.
Stayed 4 nights in Jul 2023
Response from amanda on Aug 3, 2023
thank you Craig for taking the time to complete this survey - really appreciated :) so glad you had a good stay and hope to see you back here one day! Best wishes from all the SACO Jersey team

10/10 Excellent

john

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
really high quality property will use again staff grerat
Stayed 7 nights in Jul 2023
Response from amanda on Jul 26, 2023
thank you John, so glad you had a good stay with us. We look forward to your next visit:)best wishes from all the team at SACO Jersey

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amanda and Fanny were so welcoming and helpful throughout our stay. Even for a hug when we left. The apartment was spacious and very comfortable and had all the amenities we needed specially in the kitchen. Could have done with a few more TV channels but a very minor gripe! We will definitely be coming back.
Stayed 7 nights in Jun 2023
Response from Fanny on Jun 28, 2023
Thank you so much for this lovely review. It was a real pleasure to have you stay with us and we hope to have the pleasure of welcoming you back (for another hug). All the very best from Fanny and all the SACO Jersey team.

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location, spacious modern apartment with comfortable bed and sofa. Helpful reception staff and useful information provided. We really enjoyed our stay.
Stayed 5 nights in Apr 2023
Response from Fanny on Apr 27, 2023
Thank you so much for this lovely review and for staying with us. It was a pleasure to have you as our guests and we hope to have the pleasure of welcoming you again on your next trip to our lovely island. All the very best. Kindest regards from Fanny and all the SACO Jersey Team.

10/10 Excellent

Ryan

Stayed 1 night in Mar 2023
Response from Fanny on Mar 28, 2023
Thank you so much for this lovely score we really appreciate. We are delighted you enjoyed your stay with us and hope to welcoming you back in the future. All the best Kind regards from all the SACO Jersey team

10/10 Excellent

Jeanette

Liked: Cleanliness, room comfort
A Return to my Happy Place
Can’t rate this amazing place highly enough! Huge apartment, spotless, comfortable and close to town but really quiet and peaceful. The staff are absolutely wonderful too, made my stay all the nicer for their warm welcome back.
Stayed 2 nights in Mar 2023
Response from Fanny on Apr 27, 2023
Thank you so much for this lovely review and for staying with us again. It is always a pleasure to have you as our guest and we hope to have the pleasure of welcoming you again. All the very best. Kindest regards from Fanny and all the SACO Jersey Team.

10/10 Excellent

Russ

Travelled with group
Liked: Cleanliness, room comfort
Fantastic!
We were warmly greeted and shown our well appointed , spacious apartment. It was spotlessly clean and had plenty of storage and was very well equipped. Very quiet too and the bed was really comfortable. Centrally located this was a real gem. Highly recommended
Stayed 3 nights in Mar 2023
Response from Fanny on Mar 20, 2023
Thank you so much for such a nice review, we really do appreciate. It was a pleasure to have you stay with us and we do hope you will think of coming back on your next visit to Jersey. All the best. Kindest regards from Fanny and all the SACO Jersey team

10/10 Excellent

Sean Christopher

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location and very helpful team
Stayed 3 nights in Mar 2023
Response from Fanny on Mar 12, 2023
Thank you so much for taking the time to write a review, we really appreciate. We hope to have the pleasure of welcoming you back in our apartments. Kindest regards from all the SACO Jersey team

10/10 Excellent

Frank

Stayed 2 nights in Oct 2022

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely, clean apartment. Good location close to centre of town. Friendly staff.
Stayed 7 nights in Aug 2022

10/10 Excellent

Ellen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved the location to the center of St Helier. Being really picky, could have done with a chopping board & small veg knife.
Stayed 5 nights in Aug 2022
Response from Amanda on Aug 20, 2022
thanks Ellen for taking the time to complete this review. All our apartments should have chopping boards and veg knife, so sorry that yours was missing - we promise to do better next time!thanks for staying with us, best wishes from all the team at SACO Jersey

10/10 Excellent

Marcelle

Stayed 4 nights in Aug 2022

10/10 Excellent

Brindan

Travelled with family
Liked: Cleanliness, property conditions & facilities
Friendly staff ready for a chat but not in your face really made me feel at home on this little island of Jersey!
Stayed 12 nights in Jun 2022
Response from SACO jersey Team on Jun 29, 2022
Thank you so much for your review we really appreciate. We are delighted you enjoy your stay with us and hope to have the pleasure of welcoming you back on your next visit to Jersey. All the best from SACO Jersey Team

10/10 Excellent

Melanie

Liked: Cleanliness, room comfort
SACO apartments St Helier. Excellent
Amazing stay apartment and location excellent. Great communication prior to arriving and during our stay. Can not fault Saco Apartments and would definately use them again.
Stayed 4 nights in Jun 2022
Response from SACO jersey Team on Jun 29, 2022
Thanks Melanie for taking the time to write this really lovely review. We are so glad you enjoyed your stay with us and will be delighted to welcome you back. best wishes from all the team at SACO Jersey

10/10 Excellent

Daniel Joseph, any city

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice rental apartment well equipped and comfortable. No hesitation of renting her again. Perfect location for our needs quiet and safe.
Stayed 7 nights in May 2022
Response from SACO jersey Team on May 13, 2022
Thank you so much Daniel for completing this survey. We are glad to see that you enjoyed your stay with us and hope to see you again at some time in the future. best wishes from all the team at SACO Jersey

10/10 Excellent

Menna

Travelled with group
Liked: Cleanliness, room comfort
Merlin House
Excellent place to stay. Everything we wanted was in the apartment, clean and comfertable. Very central to the shops, bus station, pubs and restaurants.
Stayed 4 nights in Jan 2022
Response from manager on Jan 27, 2022
Thank you so much Menna for your kind and informative review. It was a pleasure having you all with us as our guests, best wishes from the SACO Jersey Team

10/10 Excellent

Geraint

Liked: Cleanliness, room comfort
Saco is the perfect place for all things to do in Jersey , it is the cleanest place we have ever stayed, comfort and feeling relaxed is excellent , hosted with upmost care to ensure quality stay had , recommend to anyone wishing for the ideal place .beautiful apartments.
Stayed 3 nights in Jan 2022
Response from manager on Jan 18, 2022
thank you so much Geraint for your lovely review. It was wonderful to have you back with us and we look forward to your next visit. All our very best wishes for 2022, from Amanda and all the team at SACO Jersey

10/10 Excellent

Jeanette

Liked: Cleanliness, room comfort
Excellent on All Counts - Highly Recommend!
Fabulous place to stay, suites large, clean and so comfortable. I had a huge studio with a king size bed and it was just so lovely and peaceful despite being 5 minutes walk to the buzz of town.
Stayed 3 nights in Jan 2022
Response from manager on Jan 14, 2022
thank yo so much Jeanette for taking the time to complete this survey. We are so glad you enjoyed your short stay and look forward to your next visit, Until then, take care, best wishes from all the team at SACO Jersey

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, room comfort
Great apartments in good location
Extremely friendly staff and very spacious and clean two bedroom apartment. Very convenient location for the shops and attractions in St Helier. Parking is easy in the multi-storey car park just a short walk away. All in all, I'd be happy to stay there again.
Stayed 5 nights in Dec 2021
Response from SACO jersey Team on Jan 6, 2022
Thank you so much for this lovely review. We are so pleased you enjoyed your stay with us and look forward to your next visit! All our very best wishes from the Team at SACO Jersey. Happy New Year 2022.

10/10 Excellent

Stephanie

Stayed 3 nights in Nov 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Stayed 8 nights in Nov 2021
Response from SACO jersey Team on Jan 6, 2022
Thank you so much for this lovely review. We are so pleased you enjoyed your stay with us and look forward to your next visit! All our very best wishes from the Team at SACO Jersey. Happy New Year 2022.

10/10 Excellent

Katie

Travelled with family, Travelled with family and small children
We were very impressed with this apartment and really enjoyed our time in Jersey. The lady on reception was very helpful, and we were able to park the car very close by, and very cheaply, using a well know mobile app. There was plenty of space, and helpful additions like a washer dryer, which given that we stayed with our young kids, was very useful. It was clean and tidy, and quite modern, and the location was fantastic, a couple of minutes into the centre of St Helier. Many thanks.
Stayed 5 nights in Oct 2021
Response from SACO jersey Team on Nov 3, 2021
Thank you Katie for your kind words, it was a real pleasure having you with us as our guests and we are so glad you enjoyed your stay. We look forward to your next visit, best wishes from all the team at SACO Jersey

10/10 Excellent

Bhranti

Travelled with family
Liked: Cleanliness, room comfort
Amazing
Excellent location and amazing clean apartment with all mod cons
Stayed 3 nights in Oct 2021
Response from Amanda on Oct 30, 2021
thank you so much Bhranti for your comments - so glad you enjoyed your stay with us!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Oct 2021
Response from Amanda on Oct 30, 2021
Thank you for your lovely 10/10 - delighted you enjoyed your stay with us :)

8/10 Good

Vivienne

Liked: Cleanliness, room comfort
Lovely stay in central location
Enjoyed our stay here. It's the perfect location for shopping, bars and restaurants. About 5 mins to the bus station. Our booking said studio apartment & we were upgraded to a one bedroom with a view out towards Elizabeth Castle. The apartment was superclean & there is hand sanitizer on each floor & at reception. Access is very secure, you swipe to get in and out of the building. Well equipped kitchen as well. Bathroom could do with an upgrade but it everything works perfectly. Plenty of storage in hallway and bedroom. Staff are very friendly and professional. This is an ideal place for short and long term stays.
Stayed 7 nights in Oct 2021
Response from SACO jersey Team on Oct 20, 2021
Thank you Mrs Parish for this superbe review. It was a real pleasure to have you stay with us and we do hope to have the pleasure of welcoming you back in the not too distant future. All the best, stay safe. Kind regards from Amanda, Fanny, Alex & Ana.

10/10 Excellent

John, Chorley

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very convenient for the bus station and bars and shops.
Stayed 4 nights in Oct 2021
Response from SACO jersey Team on Oct 13, 2021
Thank you so much for this lovely review and thank you for choosing to stay with us. We are glad you had a good stay and hope to see you back here one day, best wishes from Amanda and all the team at SACO Jersey

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, room comfort
Friendly, clean, comfortable
The team provided the best welcome we have ever received, giving us directions and advice with genuine friendliness. In advance of the stay they communicated really well and everything was clear. The apartment was larger than expected and in good condition. It's decor was a little older on style, but it was clean and comfortable. The second bed, a pull down wall bed, was surprisingly comfortable. We'd definitely return.
Stayed 3 nights in Sep 2021
Response from SACO jersey Team on Sep 22, 2021
Thank you so much Rebecca for taking the time to make this lovely review, we really appreciate. We are delighted you enjoyed your stay with us. We hope to have the pleasure of welcoming you back in a not too distant future. All the very best from The SACO Jersey Team (Fanny, Amanda, Ana & Alex)

10/10 Excellent

Richard

Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
Lovely place very clean and well equipped.
Stayed 2 nights in Sep 2021
Response from the SACO Jersey Team on Sep 20, 2021
Thank you so much for taking the time to write this lovely review, we really appreciate. We are delighted you enjoyed your stay with us and we hope to have the pleasure of seeing you again on your next visit to Jersey. Kindest regards from the SACO Jersey Team (Fanny, Amanda, Ana & Alex)

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, room comfort
Brilliant place to stay
Great apartment - comfortable,clean and well equiped.Staff really helpful and friendly.Had early check in. Clos eto town and few minutes walk to bus station. Public transport very good and you relaly do not need a car.
Stayed 11 nights in Sep 2021
Response from SACO jersey Team on Sep 20, 2021
THANK YOU SO MUCH Linda for taking the time to make a review and for your positive comments - all really appreciated. Thank you for staying with us and we hope to have the chance to welcome you back here again one day soon. best wishes from all the team at SACO Jersey (Amanda, Fanny, Ana & Alex)

10/10 Excellent

Paul

Liked: Cleanliness, room comfort
Wonderful stay
Amazing time again x stayed last year and loved it so much so booked again. Apartments are ideal for us with two teenagers and being able to please yourself if you want to eat in or out and chill in. Location is the best too so central for everything, including the bus station that takes you all around the island and lovely walks along the best beaches. Amanda and fanny are such superb hosts and nothing is too much trouble. Definitely recommend it.
Stayed 5 nights in Aug 2021
Response from manager on Aug 29, 2021
Thank you so much for taking the time to write this review and for your kind comments. We are so pleased you enjoyed your stay and we look forward to your next visit! best wishes from Amanda, Fanny and all the team at SACO Jersey

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property never fails to deliver. Amanda and Fanny both sent wonderful emails, sharing information, guidance and a really warm welcome. We love staying, our trips are like coming to stay with family.
Stayed 1 night in Aug 2021
Response from manager on Aug 23, 2021
Thank you sooo very much for this lovely review :). It is always a pleasure having you here as our guests and we look forward to your next visit, best wishes from Amanda, Fanny and all the team at SACO Jersey

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Third stay at property. Staff excellent and location good. Did feel the apartment was in need of an update/redecoration.
Stayed 4 nights in Jun 2021
Response from Amanda - on Jun 21, 2021
Thank you so much for taking the time to write this review and thank you for staying with us again:). Your valuable comments about the apartment décor have been noted and I am pleased to inform you that we are in the process of upgrading so hopefully you should see a big improvement for your next visit! kindest regards

10/10 Excellent

Adrian

Travelled with family
Liked: Cleanliness, room comfort
Lovely staff, bags of room...
We chose the SACO Merlin House because we really didn't know what the quarantine regime would be when we arrived (12 hours, as it turned out) and wanted to make sure we wouldn't be under each other's feet. Pre-arrival communication was perfect, and everything went very smoothly. The apartment has bags of space so ideal for families, and the building itself is very quiet (although the street can be noisy at weekends). Most of all, the staff are just super friendly and very efficient and helpful. Can't wait to go back!
Stayed 7 nights in Jun 2021
Response from manager on Jun 14, 2021
Thanks so much Adrian, so glad you enjoyed your stay :). It our pleasure having you and the family here as our guests and we look forward to your return visit! until then, take care and best wishes, Amanda, Fanny and all the team at SACO Jersey

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
I liked everything about the property. The staff were friendly and helpful. The apartment was a really good size. Very clean. It had everything you would need for a comfortable home from home stay. The kitchen was well equipped. Powerful shower with a nice warm towel rail.
Stayed 11 nights in Mar 2021
Response from SACO jersey Team on Mar 24, 2021
Thank you so much for taking the time to complete this review, it really is much appreciated. We are so glad you enjoyed your stay with us. Best wishes from all the team at SACO Jersey.

10/10 Excellent

Rebecca

Liked: Cleanliness, room comfort
Amazing
Amanda was lovely, super easy check in and check out, room was lovely and clean. Even had with fresh milk, a box of cereal each and tea and coffee in the kitchen, which was lovely with all the bits you’d need including a dishwasher and washing machine. Bathroom was stunning with a huge mirror with built in lights. And the wardrobe had 2 large sliding full length mirror doors. The location is also brilliant, so close to great restaurants and a few minutes walk to the high street
Stayed 1 night in Sep 2020
Response from SACO jersey Team on Sep 8, 2020
Thanks so much Rebecca for this lovely review, it was an absolute pleasure having you staying with us. We look forward to seeing you here again in the not too distant future. best wishes from Amanda, Fanny and all the team at SACO Jersey

10/10 Excellent

Sharron

Travelled with family
Liked: Cleanliness, room comfort
Loved it 👏
Just got back from a 4 day trip. Everything was brilliant. Cleanliness was upmost and all areas were spotless. Location was brilliant and Amanda and fanny were brilliant hosts at reception and very welcoming. Apartments are spacious and all the facilities that you need in this home from home. Beds were so comfortable aswelll. Will stay again and recommend to family and friends 👏🙌
Stayed 4 nights in Aug 2020
Response from SACO jersey Team on Aug 30, 2020
Thank you so much Sharron for this lovely review we really appreciate it. It was a pleasure to have you stay with us and it will be our pleasure to welcoming you back in our apartments on your next visit to Jersey. All the very best. Kind Regards from Fanny and all the SACO Jersey team

8/10 Good

Carl

Travelled with family
Liked: Cleanliness
All and all OK/Good
The current review score is a little generous at 9.4, perhaps 7.9 but generally, it was OK with no complaints. Plan for everything in Jersey to be priced a little high. If you want something special be prepared to pay highly for it. The staff were very nice and always helpful. Location - very good.
Stayed 5 nights in Jul 2020
Response from Amanda on Aug 1, 2020
thank you Carl for taking the time to complete this review, it really is much appreciated. We are so glad you enjoyed your stay with us. Best wishes from all the team at SACO Jersey