Exterior

Reviews of Rodman Hall

2.5 out of 5
Rodman Hall
109 Saint Paul Crescent, St. Catharines, ON

Reviews

9.6

Exceptional

Rating 10 - Excellent. 44 out of 52 reviews" "
Rating 8 - Good. 5 out of 52 reviews" "
Rating 6 - Okay. 2 out of 52 reviews" "
Rating 4 - Poor. 1 out of 52 reviews" "
Rating 2 - Terrible. 0 out of 52 reviews" "

10/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Dale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They upgraded the room for free my wedding night. Checking in is as simple as getting an email and putting in a door code.
Stayed 1 night in May 2024
Response from Guest Services on May 21, 2024
Thank you Dale, all the best!

4/10 Poor

Maciej

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Services on May 21, 2024
We're sorry to hear your stay was not as you expected. Please contact our management team so that we can discuss.

6/10 Okay

RONALDO

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is quiet and comfortable place for a couple.
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 28, 2024
Thank you Ronaldo, we enjoyed having you.

10/10 Excellent

Theresa

Stayed 1 night in Apr 2024
Response from Guest Services on May 16, 2024
Thank you Theresa, we appreciate your generous rating.

10/10 Excellent

Reginald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is absolutely beautiful.
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 26, 2024
Thank you Reginald, we're pleased you enjoyed your stay.

10/10 Excellent

Sasha

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 19, 2024
Thank you Sasha, we appreciate the 5 out of 5 rating

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, property conditions & facilities
It was a very unique hotel. Lots of history. Beautiful space beautiful rooms and grounds. No staff other than the cleaning staff who were great! But the instructions were very clear and sent to you the day before. Only thing is not all the rooms have washrooms some need to share. If mobility is an issue make sure to book on the main floor, no elevator we were on the 3rd floor and both of us are in pretty good shape but found it a bit difficult with luggage and bags. Wedding venue is gorgeous and staff were great for the venue and bar space. Good food.
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 16, 2024
Thank you Karen for your candid review, we appreciate you taking the time to do so.

10/10 Excellent

FRASER

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 14, 2024
Thank you Fraser, we appreciate the generous rating.

10/10 Excellent

Malcolm

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a beautiful unique historic property, with a great walking trail at the back to take you down to the river. We stayed in the Shickluna Suite on the ground floor. The room was spacious and well maintained. Minor note regarding room: The left drape runner was/is stuck.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 11, 2024
Thank you Malcom, we've made maintenance aware of the drape. We appreciate the 5 out of 5 rating, it means a lot to us.

10/10 Excellent

Barbara

Stayed 1 night in Apr 2024
Response from Guest Services on May 1, 2024
Thank you Barbara, we appreciate the generous rating.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 10, 2024
Thank you Richard, we're pleased you enjoyed your stay.

6/10 Okay

Cassandra

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I’m shocked that a place that expensive does not have a shower/tub in the bedroom. It’s a common area for everyone on the floor to share the shower. It does not say this anywhere in the listing for the room. For $260 a night I would expect to at least know this. The photos I saw, also made the room look much larger. The actual venue is beautiful. Stained glass, chandeliers, very unique. We attended a wedding and the food was incredible. Just shocked about the common area shower. Also the toilet in the room when flushing sounds like you are on an airplane and it’s about to break any second. That was great for using it in the middle of the night.
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 9, 2024
Thank you Cassandra for your candid feedback. The room description should be clear on the website, I will reach out to Expedia to ensure the bathroom description clearly states shared accommodation. Maintenance has been made aware of the noise from the toilet and we thank you for bringing this to our attention.

10/10 Excellent

Stephanie

Liked: Property conditions & facilities
It is like staying in a castle. A beautifully restored home; estate.
Stayed 1 night in Mar 2024
Response from Guest Services on Apr 1, 2024
Thank you Stephanie, we're so pleased you enjoyed your stay with us.

10/10 Excellent

Aaron, Whitby

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in cottage #104 which was very private, quite, clean and a great size!
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 24, 2024
Thank you Aaron, we're pleased you enjoyed your stay!

10/10 Excellent

Sheri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 27, 2024
Thank you Sheri, we're very pleased you made your trip in.

10/10 Excellent

Trina

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Lots of Character
Lots of character. Very close to downtown St. Kits. Was walking distance to restaurants and meridian centre. The only downside is that you are sharing your bathroom - 2 bathrooms for 4 rooms. Did not appreciate not being able to pay onsite and flexibility of changing the booking.
Stayed 1 night in Feb 2024
Response from Manager on Feb 19, 2024
Thank you Trina, we appreciate your candid comments. The third floor rooms do have shared accommodation. Rooms on the first and second floor all have private en-suites. We hope you visit again and select one of the other room types. You won't be disappointed!

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful spot, clean, convenient location to downtown (dining/entertainment) and gorgeous property. Check in was easy and efficient, our room was beautifully decorated and spotless clean. Breakfast was amazing, everything was fresh and delicious. We had fun exploring the hotel, it’s really splendid the artwork, stained glass, light fixtures etc. I can’t remember the last time I’ve enjoyed a weekend away so much or had such a pleasant experience with a hotel. We look forward to staying again!
Stayed 1 night in Feb 2024
Response from Manager on Feb 19, 2024
Thank you Melissa, we are so pleased you enjoyed your stay with us and hope to welcome you back again soon.

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property, unique rooms and absolutely gorgeous building. The breakfast was amazing as well. Will definitely stay again!
Stayed 1 night in Feb 2024
Response from Manager on Feb 19, 2024
Hello Stacey, thank you for your feedback. We are pleased to hear you enjoyed your stay with us,looking forward to welcoming you back in the future.

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful property with friendly staff. They even made breakfast in the morning which we werent expecting. The room was incredible as well.
Stayed 1 night in Feb 2024
Response from Manager on Feb 19, 2024
Hello Amanda, thank you for taking the time to leave us a review. With the hotel being completely sold out the owner decided to treat everyone with breakfast. We hope to welcome you back in the future.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Concert Getaway
My husband and I had tickets to see The Glorious Sons at the Meridian Centre. We walked to and from the concert in around 15-minutes each way. The Rodman Hall rooms are stunning! We had a peak in a few of them when we arrived as the doors were propped open. I'll say it again...STUNNING!
Stayed 1 night in Feb 2024
Response from Manager on Feb 19, 2024
Thank you Sarah, sounds like your weekend was a success! We appreciate you taking the time to comment as well as the 10 out of 10 rating.

8/10 Good

Justin

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Manager on Feb 19, 2024
Thank you Justin, we appreciate your feedback.

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy weekend away!
Our experience here was top notch. Even when things weren’t quite right it was taken care of immediately. Absolutely stunning property!
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 13, 2024
Thank you Debbie for your kind words. It is appreciated as is the 10 out of 10 rating.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and unique
Beautifully decorated and unique atmosphere. My moth dropped open from the moment I opened the door. I will Be staying here when I am in Niagara from now on.
Stayed 1 night in Jan 2024
Response from Manager on Jan 30, 2024
Thank you Mary, we're very pleased you enjoyed your time with us. Looking forward to your return.

10/10 Excellent

Steve

Stayed 5 nights in Jan 2024
Response from Guest Services on Jan 13, 2024
Thank you Steve for the five out of five rating, we genuinely appreciate it.

10/10 Excellent

Roberta

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is very unique, beautifully done victorian home. Well done!
Stayed 1 night in Dec 2023
Response from Manager on Jan 1, 2024
Thank you Roberta, we appreciate your kind words.

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The check in and out was purely through the instructions given to us. The room and property were very quiet. We did not meet any staff, but I had a lovely conversation with a staff person before we arrived. The decor is in keeping with the property's period. Would recommend Rodman Hall.
Stayed 2 nights in Dec 2023
Response from Manager on Dec 28, 2023
Thank you Jane for your candid review and five out of five rating. We're very pleased you enjoyed your stay and hope to welcome you again should you find yourself visiting the Niagara area.

10/10 Excellent

Heather

Stayed 1 night in Dec 2023
Response from Manager on Dec 9, 2023
Thank you Heather for the ten out of ten rating. While we are very pleased you enjoyed our stay, we equally appreciate you taking the time to offer your feedback.

10/10 Excellent

Robert, Gravenhurst

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 9, 2023
Thank you Robert, we appreciate the five out of five rating very much.

8/10 Good

Margot

Liked: Cleanliness, property conditions & facilities
No staff on site.
Stayed 1 night in Nov 2023
Response from Guest Services on Nov 28, 2023
Thank you for the four out of five rating Margot. We have staff on-site in the morning. Other staff are in at various times throughout the day. While we do not have a front desk on site there is 24 hour telephone access.

10/10 Excellent

Jenifer

Liked: Cleanliness, amenities, property conditions & facilities
Stunning mansion, definitely would return
Stayed 1 night in Nov 2023
Response from Guest Services on Nov 28, 2023
Thank you for your kind words Jenifer

10/10 Excellent

Philip

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Manager on Nov 20, 2023
Thank you Phillip, we appreciate your five out of five rating!

10/10 Excellent

michael

Stayed 1 night in Nov 2023
Response from Manager on Dec 9, 2023
Thank you Michael for the five out of five rating, while we are very please you enjoyed our stay, we equally appreciate you taking the time to offer your feedback.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on Nov 16, 2023
Thank you Jeff, we're very pleased you enjoyed your stay with us.

8/10 Good

Mark

Stayed 1 night in Nov 2023
Response from Manager on Dec 1, 2023
Thank you Mark, we appreciate the four out of five rating.

10/10 Excellent

Graham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! Will be staying here again! Thanks folks!
Stayed 1 night in Nov 2023
Response from Manager on Nov 7, 2023
Thank you Graham, we look forward to welcoming you back.

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The "MANSION" is quite impressive and the facilities are gorgeous. There were a few mis-steps that were corrected and the admin person KAREN was very kind. I will be back!
Stayed 1 night in Oct 2023
Response from Guest Services on Nov 1, 2023
Thank you Kevin, we appreciate your candid feedback and are very pleased you enjoyed your stay.

10/10 Excellent

Joseph

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful Rooms
Very nice Hotel. No staff onsite! The hotel sends entrance codes to the hotel and room. Coffee and tea available. The place has been renovated effectively to the period of its original build. Close to downtown and can probably walk it in nice weather.
Stayed 1 night in Oct 2023
Response from Manager on Oct 30, 2023
Hello Joseph, thank you for your wonderful review of our new property Rodman Hall. We are pleased you enjoyed your stay with us. Looking forward to welcoming you back in the near future.

10/10 Excellent

Grace

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My boyfriend and I stayed here for a night and it was wonderful! Both the property and the room we stayed in were beautiful and everything was kept very clean. Overall it was such a peaceful getaway for us. We will be booking again!
Stayed 1 night in Oct 2023
Response from Manager on Oct 10, 2023
Thank you Grace, that's wonderful to hear. We look forward to welcoming you back!

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a unique, peaceful stay.
Stayed 1 night in Sep 2023
Response from Manager on Oct 27, 2023
Thank you Marilyn, We hope to welcome you back again soon

8/10 Good

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Guest Services on Sep 18, 2023
Good evening Morgan:Thank you for your feedback regarding your stay with us.We hope you will choose to stay with us again when you are in Niagara.Best regards,

10/10 Excellent

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in The Cottage. It was lovely. (If we're being nit-picky...the wi-fi connection was very spotty. )
Stayed 1 night in Sep 2023
Response from Rodman Hall Guest Services on Sep 18, 2023
Thank you Jamie for your candid feedback and for bringing the Wi-Fi signal to our attention. We will speak with the owner to have this resolved.

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet and relaxing experience.
Stayed 1 night in Sep 2023
Response from Manager on Oct 27, 2023
Thank you Michelle, we're very pleased your stay was a good one

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
J'ai adoré cette endroit, on nous envois le code pour entrée avant l'arrivée et nous n'avons pas besoin de parler à quelqu'un à notre arrivée, juste de. ce rendre à notre chambre. Ça feelait très manoir rencontre modernité et le parfais balent entre les deux. Je veux déjà y retourner, en plus que c'est très près de Niagara-on-the-lake.
Stayed 1 night in Nov 2023
Response from Manager on Nov 9, 2023
Thank you Danielle, we appreciate your kind words and hope to welcome you back again soon.