Apartment, Private Bathroom, Sea View (Two Bedroom) | View from property
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Reviews of Wheel Water Collections

3.5 out of 5
Wheel Water Collections
Waterwheel Apartments, Charlestown Road, St Austell, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 11 out of 19 reviews" "
Rating 8 - Good. 7 out of 19 reviews" "
Rating 6 - Okay. 1 out of 19 reviews" "
Rating 4 - Poor. 0 out of 19 reviews" "
Rating 2 - Terrible. 0 out of 19 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

10/10

Amenities

9.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Dawn

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
The property, facilities and location were all excellent and I would definitely recommend a stay based on these points. However, communication and check in were poor, as we hadn’t received any information about how or where to park, collect key codes or which actual apartment we were in until I chased the night before. Then we only got it once we had spent 6 hours in the car and arrived in the car park, rang a number from the website which was a wrong number and then finally got hold of Sally. Also, when booking through Expedia, there is no mention of extra costs for pets - only once we’d committed to a non refundable booking did we get told it would be another £20 per night for the dog. If you can see past these issues it’s a lovely place to stay!
Stayed 3 nights in Sep 2023

8/10 Good

Maurice

Stayed 2 nights in Jun 2023

6/10 Okay

Edward

Liked: Cleanliness, room comfort
Overall very clean & comfortable. However a few suggestions to consider. Main bedroom a waste bin & hook on door to hang dressing goo/clothes. Shower room does need refurbishment- mirror above sink too high & too small. Dark grey toweling not very appealling. Kitchen very clean but markings on knobs on job no longer exist, same for oven very difficult to see clearly markings for oven/grill, 2 dinner plates chipped & cutlery needs to be all one design , kitchen tools could also be upgraded. Good kettle & toaster & microwave. Lounge comfortable, coasters for hot drinks to safe guard furniture would be useful. A faint smell of dog was evident when we arrived but after opening the windows this was less so. I hope the above is helpful. I have stayed at a number of Holiday Property Bond properties both in the UK & abroad & it is against these that I am making the comparison & hence the above suggestions.
Stayed 5 nights in Jun 2023

10/10 Excellent

Inga

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful apartment, very quiet too. Overall very pleasant experience.
Stayed 1 night in May 2022

8/10 Good

Rita

Liked: Room comfort
Great cottage but not advertised correctly
This cottage is great and I would highly recommend it to stay in due to it's comfort cleanliness and location HOWEVER, Hotels.com do not have ANYWHERE on their website that there is a maximum of 1 dog and that there is an additional charge for the dog. I found this out when i received communication from the cottage owner - i called her to explain I had 2 dogs and she said that was OK BUT there was an additional £20 per night per dog so I paid an additional £80, my dogs are cleaner than most kids!!! If this had not been a last minute booking and i had already paid the rest of the amount and it was exactly where I wanted I would have resisted. The owner states it is clear on all her information but it is HOTELS.com who have not published this information. Other than this I do recommend the cottage
Stayed 2 nights in Feb 2022

10/10 Excellent

Umar

Stayed 1 night in Nov 2021

10/10 Excellent

Emma

Liked: Room comfort
Great apartment for a stay in Charlestown
We stayed for a week in the 2 bed self catering apartment. It was great. The bed was really comfy, shower wad great, the whole apartment was really clean. The kitchen is well stocked with equipment etc if you're planning to cook there. The apartment was a 5 min walk downhill to Charlestown, which was so handy!
Stayed 7 nights in Sep 2021

10/10 Excellent

Ed

Business traveller
Liked: Cleanliness, room comfort
Excellent property
Very nice property in a lovely location. Walking distance from the beautiful harbour.
Stayed 2 nights in Apr 2021

10/10 Excellent

Simon

Liked: Cleanliness, room comfort
Great place to stay in St Austell
Short notice booking with Hotels.com. Initially some confusion re location of property on Hotels.com app but resolved quickly by Sally who manages the property. Clean modern property close to beach. Ideal for a stay in St Austell.
Stayed 1 night in May 2021

8/10 Good

darron

Liked: Cleanliness, room comfort
Stayed 2 nights in Apr 2021

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, room comfort
Perfect
Had a great stay. Was working in the local area and this was perfect
Stayed 1 night in Feb 2021

10/10 Excellent

Derek

Business traveller
Liked: Cleanliness, room comfort
Lovely lm place
Absoluteky beautuful. Girgeous place
Stayed 1 night in Feb 2020

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location. Good facilities and very comfortable. The apartment is next to main road so quite noisy up to late in the evening
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has everything you need as home during holiday. Fantastic value and good location.
Stayed 3 nights in Jul 2019

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely house. Amazing decor
Stayed 2 nights in Jun 2019

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Great view and very helpful owner made a great weekend even nicer, thanks you.
Stayed 2 nights in Mar 2019

8/10 Good

Laura

Liked: Cleanliness, staff & service, room comfort
Nice
Apartment was nice, would stay again.
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018