Poolside bar

Reviews of The Collector Inn - Adults Only

4 out of 5
The Collector Inn - Adults Only
149 Cordova Street, St. Augustine, FL

Reviews

9.6

Exceptional

Rating 10 - Excellent. 401 out of 475 reviews" "
Rating 8 - Good. 51 out of 475 reviews" "
Rating 6 - Okay. 16 out of 475 reviews" "
Rating 4 - Poor. 3 out of 475 reviews" "
Rating 2 - Terrible. 4 out of 475 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Carol, Bogota

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Charlie, gm on May 17, 2024
Thank you for the 5 out of 5!We appreciate it

10/10 Excellent

LYNDA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This felt like a home away from home. This place was so great we extended our stay. Perfect location, service was wonderful, and little extras like the snacks, free coffee and water bottles. The fire pits outside at night and the Bar in a separate old building was a nice added touch. We will definitely recommend this to anyone going to Saint-Augustine.
Stayed 2 nights in Apr 2024
Response from Charlie, gm on Apr 22, 2024
Thanks "Lynda", We appreciate your sweet comments!Happy Travels,

10/10 Excellent

TANIA

Stayed 1 night in Apr 2024
Response from Craig Asssistant GM on May 11, 2024
Dear Tania,Thank you for coming to visit us here at The Collector! Thank you for the great review, We hope to see you again soon,Sincerly,

10/10 Excellent

Stuart

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In short, this is a wonderful, unique property with an amazing history. We did the free tour of the property, which was very interesting and had a lovely, personal touch. (Stay there to find out more). The only tiny down-side was their high bar (alcohol) prices. Drink elsewhere or bring your own.
Stayed 2 nights in Feb 2024
Response from Charlie, gm on Apr 16, 2024
Thanks Stuart, we appreciate your taking the time to share your experience..Just to let you know our prices in The Well are comparable to other area bars plus guests get two daily Happy Hours from 4-5 and 9-10PM.Cheers

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Collector Inn is located off a quiet little street, not far from downtown. Our room was clean and we were pleased with how updated it was. They even had snacks and a couple sodas in the mini fridge for us. We had a drink from The Well after dinner and sat by one of the outdoor firepits. Breakfast was good with several options and we enjoyed riding around town on the complimentary bikes. We will definitely stay here again and have already recommended to friends!
Stayed 1 night in Apr 2024
Response from Charlie, gm on Apr 11, 2024
Thanks Sarah, it's always great to hear that our guests enjoyed their time with us. I hope you had a chance to take the complimentary property tour we offer each Tuesday, Thursday and Saturday.Cheers,

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Charlie, gm on Apr 4, 2024
Thanks Mike,We really appreciate the 5 out of 5!

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property in St. Augustine, full of history and charm. An Inn with all the perks of a luxury property, personalized check in, comfy rooms and great staff. Located close enough to all buzz of Downtown St. Augustine and far enough to have serenity and peace.
Stayed 2 nights in Mar 2024
Response from Charlie, gm on Apr 1, 2024
Thank you Jose, we appreciate your sharing your recent experience here at The Collector!Cheers,

10/10 Excellent

Denis, Clearwater

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property. Very unique. Take the tour. Great history. Close to the action. Well worth it
Stayed 2 nights in Mar 2024
Response from Charlie, gm on Apr 1, 2024
Thanks Denis, so glad you enjoyed the tour!

10/10 Excellent

Val

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with a lot of history. We really enjoyed a free historical tour offered several times a week. The staff is very friendly and helpful. My only advice for the management is to improve breakfast quality. It’s solid but lacks the options for this type of inn.
Stayed 3 nights in Mar 2024
Response from Charlie, gm on Apr 1, 2024
Hi Val,Being historic, we are unable to build a commercial kitchen as requited by health code. This is why the breakfast is somewhat limited in scope, but we do the best we can.

10/10 Excellent

Kathy

Stayed 1 night in Mar 2024
Response from Charlie, gm on Apr 1, 2024
Thanks for the 5 out of 5!

2/10 Terrible

Michael

Stayed 1 night in Mar 2024
Response from Charlie, gm on Apr 1, 2024
Please let us know what happened for you to give us such a low score. We have never received a 1. Did you mean to rate us better?

10/10 Excellent

Edie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were warmly welcomed with a glass of sangria and friendly smiles! This place is a gem. We’ll be back!!!
Stayed 1 night in Feb 2024
Response from Charlie, gm on Feb 26, 2024
Our guests are the true gems!Thank you

10/10 Excellent

Ana

Travelled with partner
Liked: Cleanliness, staff & service
Beautiful property, amazing location, & delicious breakfast!
Stayed 1 night in Jan 2024
Response from Charlie, gm on Feb 26, 2024
Thanks for the kind review

10/10 Excellent

Jeanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the charming, historic rooms, the ambience & especially the helpful staff. They were exceptional.
Stayed 6 nights in Feb 2024
Response from Charlie, gm on Feb 14, 2024
Thanks Jeanne, we love when our guests share their experience here.

10/10 Excellent

Peggy

Travelled with partner
Staff was excellent. Unique place to stay since rooms are in a variety of houses not one big building. Very peaceful in a well manicured setting.
Stayed 1 night in Feb 2024
Response from Charlie, gm on Feb 14, 2024
Thanks Peggy, we appreciate the 5 out of 5!

10/10 Excellent

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Collector Inn Feb 2024 it was our first time visiting Sarasota. we stayed in the Worcester building, the room was a good size and included a small kitchenette with a nespresso machine and a refrigerator and microwave. The grounds on the property were so beautiful. Little courtyards and gardens everywhere and all beautifully maintained. The staff was friendly, helpful and very accommodating… they all seem to take pride in the property and it shows. If you go, make sure you take the tour of the property to learn about its history. The location was super walkable yet a little out of the downtown area so it was quieter ..it’s a great place, we would not hesitate to go back again!
Response from Charlie, gm on Feb 14, 2024
Thank you Victoria for your beautiful review.You are correct, every one of our team takes great pride in their work.Cheers

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in Feb 2024
Response from Charlie, gm on Feb 14, 2024
Thank you!

8/10 Good

Debbie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not a fan of parking my car blocks away
Stayed 1 night in Feb 2024
Response from Charlie, gm on Feb 14, 2024
Hi Debbie,Unfortunately the city requires that we do not park vehicles on the property. We own the lot 2 blocks away and offer valet service.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Charlie, gm on Jan 27, 2024
Thanks for the 10/ 10 review!

10/10 Excellent

Stephanie

Stayed 2 nights in Jan 2024
Response from Charlie, gm on Feb 14, 2024
Thanks for the 5 out of 5!

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is quite the gem. The staff is very informative and helpful. Highly recommended and will stay again.
Response from Charlie, gm on Feb 14, 2024
Thanks for the 5 out of 5!

10/10 Excellent

Jack, Coamo

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel for its value and service. Excellent, Valet Parking and Staff. It's very safe and I recommend it.
Stayed 2 nights in Nov 2023
Response from Charlie, gm on Jan 27, 2024
Thanks Jack, we appreciate your 5 out of 5!

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first time staying here but we’ve taken trips to St Augustine before. This time we were coming for Night of Lights and wanted somewhere convenient to shops, restaurants, river and decorations and it was easily walkable to all of the above. Plus, the room was cozy, the bathroom clean (borderline) luxurious-feeling. And the staff was extremely hospitable, from lobby to valet. A nice surprise was the humble but delicious breakfast spread the following morning. 5 stars.
Stayed 1 night in Nov 2023
Response from Charlie, gm on Nov 20, 2023
Hi there Eric,We appreciate your taking the time to share your recent experience here at The Collector.Hope to see you again soon.Happy Holidays!

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful historical property, so much charm, relaxing atmosphere, close to many restaurants, shopping, attractions.
Stayed 1 night in Nov 2023
Response from Charlie, gm on Nov 20, 2023
Hi Maria,Thanks for the 5 stars!

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and unique Inn in St. Augustine. Very walkable to all the sights in old st. Augustine. We loved it!
Stayed 2 nights in Nov 2023
Response from Charlie, gm on Nov 20, 2023
Thanks Anne, we appreciate your kind words!Happy Holidays!

10/10 Excellent

greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the place. Very historic. Large grounds to wander and very laid back.
Stayed 2 nights in Nov 2023
Response from Collector Staff on Nov 6, 2023
Greg, Thank you for an awesome review. We're so happy to have had you stay. See you back soon.

10/10 Excellent

Kelsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Collector Staff on Nov 6, 2023
Kelsey thanks so much for 10/10! We are elated to receive such amazing feedback!

10/10 Excellent

Erik

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property and beautiful ambience. Walking distance to everything. Great for an adult vacation
Stayed 2 nights in Oct 2023
Response from Charlie, gm on Oct 9, 2023
Thanks Erik, we really appreciate the review

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property and excellent service
Very happy with our stay here. The property is beautiful including the onsite bar, grounds, and restored historical homes. They offer complementary valet so there is no need to search for parking in downtown St Augustine (which can be a pain). And best of all the service was amazing. Savannah was so warm and welcoming. Would highly recommend.
Stayed 1 night in Sep 2023
Response from The Collector Team on Oct 2, 2023
Elizabeth,Thank you so much for your much appreciated review. Here at the Collector we value our Guest. We're so happy that we were able to meet your expectations.Again We Thank you, and hope to see you back soon!

10/10 Excellent

Karen

Stayed 1 night in Sep 2023
Response from Collector Staff on Nov 6, 2023
Karen thank you for 5/5. So happy you enjoyed you stay. See you back soon!

10/10 Excellent

matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Collector Staff on Nov 6, 2023
Matthew, We appreciate you! Thank you!

2/10 Terrible

Nathan

Disliked: Staff & service
This hotel was nice however, very unorganized and poorly managed. Upon arrival, the front desk had no idea which rooms had been cleaned or not, so check in took over 30 mins. Later when I returned from dinner my key card would not open my room. A very nice front desk lady Louise helped me go back and fourth several times trying to get the my door open. Eventually, after about 30 mins, I had to stay in a different room with none of my items. No toothbrush, pajamas, etc. In the morning a man came to unlock my door so I could retrieve my belongings, the manager of the hotel Charlie Robles was very rude to me and acted like he was inconvenienced. Charlie offered no apology until I verbally told him he should be apologizing to me for being extremely uncomfortable with non of my items. When I asked for a refund he told me begrudgingly “It’s been taken care of” I asked what he had done to rectify this very unprofessional and uncomfortable situation and he told me he had refunded the $35 charge for both the rooms I rented at the hotel for my colleague and I. Totaling in $70. I think the way I was treated by Charlie was absolutely atrocious, and being that I am also in hospitality management I would recommend this hotel hire a more capable and empathetic hotel manager. Further, I would expect to be refunded for my full stay for my room, that I was not able to spend anytime in, being that I arrived late in the day and had no time to relax after dinner. Will not be returning.
Stayed 1 night in Aug 2023
Response from Charlie (GM) on Aug 31, 2023
Dear Nathan,When you came to the desk this morning and told me who you were I said, "you're all set, the door has been opened for you"I'm not sure why the desk couldn't tell what was available to rent as everything was cleaned by the end of the day yesterday, I will definitely look into that.I also told you that we credited your account for the 35 amenity fee as well as 50 for the inconvenience.Louse was unable to get the lock to open so she gave you another room to sleep in.I am sorry we couldn't access the room that early in the room, I did have a too go breakfast ready for you and your associate but you didn't come to check out.I am truly sorry we were unable to meet your expectations

10/10 Excellent

Beatriz

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Charlie (GM) on Aug 28, 2023
Thanks for the 10 out of 10!

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice will return
Stayed 1 night in Aug 2023
Response from Collector Staff on Aug 22, 2023
Hi David,Thank you for choosing our Luxury Inn. We're so glad you enjoyed your stay. See you back soon!

10/10 Excellent

June

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the properties...very accommodating
Stayed 1 night in Aug 2023
Response from Charlie (GM) on Aug 21, 2023
Thanks June, we appreciate the 5 out of 5!

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is such a unique historical property yet updated rooms. The compound has a beautiful courtyard. The pool is a great relief after walking to all the sites.
Stayed 1 night in Aug 2023
Response from Charlie (GM) on Aug 14, 2023
Thanks so much for the great review.The entire team appreciates it

8/10 Good

Katie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Craig Asssistant GM on Sep 14, 2023
Dear Katie,Thank you for staying with us and thank you ofr the review.

10/10 Excellent

RICKY

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023
Response from Charlie (GM) on Aug 14, 2023
Thanks for the 5 stars!

8/10 Good

James, Apopka

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and property. Our only complaint on this our 3rd stay was that the room was too small for the price. We understand that the nature of the property is that all rooms are completely different but a room this small should be discounted.
Response from Craig Assitant GM on Aug 1, 2023
Dear James,Thank you so much for staying with us. I am sorry if your room was small. I hope you come to see us again and we will try to put you into a different room. Thank you for your feedback.

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place was beyond expectation in terms of its overall charm. The staff was always available and extremely helpful. The only draw back was the thin walls between rooms. The grounds are well kept and the breakfast included many choices. The location is perfect for anyone interested in exploring the historic area by foot.
Stayed 4 nights in Jul 2023
Response from Charlie (GM) on Jul 30, 2023
Thank you Barbara, we appreciate your taking the time to share your thoughts and hope to welcome you back again soon.

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Charlie (GM) on Jul 13, 2023
Thanks for the 10 out of 10.It is much appreciated!

6/10 Okay

Patrick

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great location
Stayed 1 night in Jul 2023
Response from Charlie (GM) on Jul 13, 2023
Hi Patrick,What can we do to earn a 5 out of 5?

10/10 Excellent

Samantha

Stayed 1 night in Jun 2023
Response from Charlie (GM) on Jul 30, 2023
Thanks for the 5-stars

10/10 Excellent

Deirdre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place, take the tour of the hotel property—the guide was fantastic!!
Stayed 3 nights in May 2023
Response from Craig Assitant GM on May 27, 2023
Thank you for the great review. We are so glad you enjoyed your stay. Please come and see us again.

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Second time there. Great location, room and staff.
Stayed 1 night in May 2023
Response from Charlie (GM) on May 26, 2023
Thanks Gary, we really appreciate it

10/10 Excellent

Irene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dream vacation in San Augustine.
My stay here was excellent. Very nice and quiet. Good breakfast and near to everything. I could not have had a better stay. I would recommend The Collector Inn for anybody interested in the history of San Augustine and to be near to everything in San Augustine. I celebrated a birthday here, and it could not have been better.
Stayed 3 nights in Jan 2023
Response from Charlie (GM) on Apr 19, 2023
Thanks Irene, I am happy you chose to celebrate with us!Happy birthday, again!

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historic Inn
Very cool unique property. Be sure to attend the history tour of the inn, if you can. Convenient to everything. Why stay in a cookie cutter chain hotel when you can experience history?! Just a FYI ( no way would it deter us from staying again): all the individual houses are historic older buildings. There may be some noice from upstairs walking if staying on first floor.
Stayed 2 nights in Mar 2023
Response from Charlie (GM) on Apr 19, 2023
Hi Kathy,Thanks for taking the time to share your thoughts and so glad you got to experience the History tour, it's fascinating!

6/10 Okay

Oded

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Overpriced. $600 a night and pay extra for a latte at breakfast (goes well with the stale croissants)? Peeling paint in room… So so reception.
Stayed 2 nights in Feb 2023
Response from Charlie (GM) on Feb 6, 2023
Hi Oded,Thanks for taking the time to share your recent stay. I am sorry we didn't meet your expectations.I don't understand how the croissants were stale, they are baked every morning here at the hotel.Please let me know what room you were in so I can see where there is paint peeling. Every room is ' touched up" monthly and the exteriors are repainted every other year.I hope you will give us another chance.

6/10 Okay

lori m

Liked: Room comfort
Disliked: Staff & service
VERY disappointing.
We are experienced travelers and have stayed at all kinds of properties. This is not a quaint B&B, they have 9 houses with 30 rooms and one small dining room.This property is not owner occupied. staff that is here is not at all helpful. After check in we had to wait for Valet to take us to our room. Over 10 min wait. Valet (1 maybe 2 people at times) does parking and Bell Hop. When we got to our building we were told the AC was out and they were working getting someone to fix it. It was 85 Degrees in our room. We went to check in and asked what they were going to do if it wasnt fixed. She told us she would check w manager and let us know. Never hear from her but luckily it was fixed. If you dont book directly with them you get whatever room they chose not what you see when you book. Building is noisy with doors slamming. Share veranda was outside our room so had to keep shutters closed. Bathroom is far from oversized. I had to use the bar sink. No complimentary water in room, no newspaper and I have had better breakfasts at Hampton Inns. Very disappointing. Only plus is a great location!!
Stayed 2 nights in Jan 2023
Response from Charlie (GM) on Feb 3, 2023
Hi Lori,I am so dissapointed that we didn't meet your expectations.We are not a BnB.We are not owner occupied but there is someone on property 24/7.No matter how you book with us, you book a room type not a specific room. All 30 of our rooms and suites are unique with no two alike. We are happy to take a request for a specific room but can not guarantee that.We eliminated in-rroom bottles of water and installed a water machine that dispensed still and carbonated water with or without flavors and additives such as electrolytes, Vitamin C and more. This is why you were given a complimentary reusable water bottle at check in along with your glass of Sangria.

4/10 Poor

Anna

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property was fine, much simpler looking than what displayed on pics, but ok. The room we got had broken heater, and was running cold air only. For a while there we felt like we were sleeping outside- it was this cold in the room. Someone from front desk came to check on it, apologized and said he doesn’t know why it’s not working and opening a service request for the following day. On top of that, every time someone in the same cottage was using/flashing a toilet- a toilet in our room was making strange loud noises. We also ended up unplugging a little mini fridge for the night since it was working very loudly. For the money we paid for this room (close to $700 per night) - it was a disaster. Definitely will not be back. On a checkout no-one even asked how our stay was.
Stayed 1 night in Jan 2023
Response from Charlie (GM) on Feb 3, 2023
Hi Anna,I am so sorry that we did not meet up to your expectations. I will definitely look into the problem with the AC.and toilet.I am not sure what you mean by looking similar than on-line. All rooms decor is very much the same. Depending on the room type you choose, there will be a larger space, sofa bed and veranda.