This hotel was nice however, very unorganized and poorly managed. Upon arrival, the front desk had no idea which rooms had been cleaned or not, so check in took over 30 mins. Later when I returned from dinner my key card would not open my room. A very nice front desk lady Louise helped me go back and fourth several times trying to get the my door open. Eventually, after about 30 mins, I had to stay in a different room with none of my items. No toothbrush, pajamas, etc. In the morning a man came to unlock my door so I could retrieve my belongings, the manager of the hotel Charlie Robles was very rude to me and acted like he was inconvenienced. Charlie offered no apology until I verbally told him he should be apologizing to me for being extremely uncomfortable with non of my items. When I asked for a refund he told me begrudgingly “It’s been taken care of” I asked what he had done to rectify this very unprofessional and uncomfortable situation and he told me he had refunded the $35 charge for both the rooms I rented at the hotel for my colleague and I. Totaling in $70. I think the way I was treated by Charlie was absolutely atrocious, and being that I am also in hospitality management I would recommend this hotel hire a more capable and empathetic hotel manager. Further, I would expect to be refunded for my full stay for my room, that I was not able to spend anytime in, being that I arrived late in the day and had no time to relax after dinner. Will not be returning.