The view from the second story is great.
We are new to HomeAway but have rented through other companies before in other locations and have had great experiences, but those were professionally run and cleaned. We rented a house on the beach to enjoy the beach environment. Once we arrived, we were informed we were not allowed to open any windows of the house. This home is NOT child friendly. The railings on the 2nd floor porch has spindles over 8-10” apart. Multiple outlets with no covers and exposed live wires. Multiple double keyed deadbolts on both interior and exterior doors create a death trap in the event of a fire. The cleanliness of the kitchen was absolutely unacceptable. The pots, pans, and dishware were all dirty and covered in dried up food. As if the last person had used them and put them back without cleaning them first. There should be a professional cleaning done before the next person comes in to rent the property especially since we are charged for a cleaning fee. Multiple roaches both live and dead were seen throughout the interior of the property.
The refrigerator and pantry were filled with previous occupants food items, most that have been opened and used. Not only is it untrustworthy but we are also in the middle of a pandemic. The bbq was horrible, I spent 45 min scrubbing the grill plates to get it prepared to be used. We were so disappointed and disgusted, we ate out every night after the first 2 nights.The closets had no hangers for use to hang cloths and most people don’t travel with hangers.
We were instructed to strip all of our beds before leaving...again, where is the cleaning fee being utilized? My wife spent great deals of time on what was supposed to be a week for her to relax...cleaning up, wiping down surfaces, cabinets, tables, dishes on items supposed to be cleaned before we arrived.
We kept all of our items in our suitcases for the entire stay. We made contact with the owner and this was the response, “thank you very much for your honest opinions. We are very new to renting our home on VRBO. We are in the learning process. We will make certain that the items that you have mentioned are resolved. We will especially make certain that the cleaning service inspect and wash the dishes, pots and pans between rentals.” Nothing was corrected or offered for inconveniences.
We have multiple photos which we have shared with the owner but photo attachments for this review is not an option.